2yr Peacock for Gigabit customers?

I read that as a Gigabit customer I should be receiving Peacock Premium free for 2 years, however I have been unable to find a way to activate this benefit.

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Peacock Subscription Activations

Responses

XfinityJustinC

Official Employee

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1.2K Messages

2 years ago

Hello, @TinCanFury.

Thank you for reaching out regarding your access to Peacock Premium. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

I was able to find a great article on our website as well that has frequently asked questions that is very helpful: https://www.xfinity.com/support/articles/peacock-subscription-faqs.

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TinCanFury

Visitor

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6 Messages

@XfinityJustinC There is currently no banner at the top of the chat.

2 years ago

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XfinityJustinC

Official Employee

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1.2K Messages

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_7ad77c

Visitor

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2 Messages

2 years ago

Same issue. The xfinity assistant says internet users with 1 gig service can activate for 2 years, but there's no way to activate it. It also says prior activations shouldn't need to do anything, but it's not working.

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XfinityRay

Official Employee

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2.8K Messages

Thank you for reaching out, @user_7ad77c and thread. I apologize that you have not been able to use Peacock. Some folks have been able to use it, but our Engineers continue to work on this for others. If the troubleshooting steps are not working we will need to hang tight for a bit. We are in active contact with the fix team and have been sending feedback to them. We do not have an estimated time for the fix but will reach back out with further news. Your patience is very much appreciated while this matter continues to be worked on.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

TinCanFury

2yr Peacock for Gigabit customers?

XfinityJustinC

TinCanFury

XfinityJustinC

user_7ad77c

XfinityRay

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