Retired Employee
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5.9K Messages
Peacock Subscription Activations
**UPDATE 07/18/2023**
We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.
Please try again and thank you for your patience.
For additional information, please see our Peacock subscription changes and FAQs article.
leoberns
Visitor
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1 Message
2 years ago
I do not see an activation banner for me to click to activate. Please help. The XFinity Support Agent was no help at all and misled me to go to Peacock to subscribe.
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amstery
Contributor
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26 Messages
2 years ago
When I got to Xfinity Assistant and click the activate link, I am continuously getting an error message stating that the offer is not active. Do better, Xfinity!
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Spartanfool
Visitor
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2 Messages
2 years ago
I also can not get a banner to show on the rewards page. How best to start?
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Luisrios524
Visitor
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2 Messages
2 years ago
I received a email today saying I have access to peacock subscription for 2 years free due to my xfinity internet plan.
I’m trying to activate it and I can’t
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R5Ryder
Visitor
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3 Messages
2 years ago
Just spent 32 minutes with an agent that said I should feel sorry for them since they have to deal with people calling about Peacock. What [Edited: "Language"]? That's customer service?
Been without this service for weeks, even though I get emails all the time telling me I'm eligible for being a gig-speed customer and a platinum member or something. NONE of the activation methods have worked. How has this dragged on for weeks?
This agent actually had the nerve to say that the support team recommended that I subscribe and pay $4.99 a month and then call and ask for a credit if/when the issue is resolved.
The latest is that I'm receiving the same "offer is not active" message that's already been posted. Seriously - how can this be an issue for so long?
(edited)
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user_e9d276
Visitor
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1 Message
2 years ago
Hello,
I got a notice that I am eligible for Peacock Premium at no additional cost due to My Intenet subscription but unfortunately everytime that I click the activation button I receive an error Message and I do not have access to watch Peacock as of right now. Is there anyway to fix this?
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gigabit_user
Contributor
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39 Messages
2 years ago
OK this is getting more and more bizarre... I got yet another email with explicit steps on how to activate it, but when I click the link in the email, NOTHING happens. It opens the assistant which does not have a banner or offer anything about Peacock and also DOES NOT redirect me to the Peacock website. And when I login at Peacock I STILL have NO active subscription...
I tried in different browsers. Made sure there is no adblocker or anything else interfering...
(edited)
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user_5d95c1
Visitor
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1 Message
2 years ago
I am a diamond reward member with a current account. I am not seeing the offer in either the xfinity assistant or the reward page itself.
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gigabit_user
Contributor
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39 Messages
2 years ago
why was my last post marked as "PRIVATE" and I can only see it, when I am logged in????
Here is what the post said I am just excluding the screenshot of the new email I received:
OK this is getting more and more bizarre... I got yet another email with explicit steps on how to activate it, but when I click the link in the email, NOTHING happens. It opens the assistant which does not have a banner or offer anything about Peacock and also DOES NOT redirect me to the Peacock website. And when I login at Peacock I STILL have NO active subscription...
I tried in different browsers. Made sure there is no adblocker or anything else interfering...
(edited)
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Forum Administrator @XfinityJessie has posted:
See https://forums.xfinity.com/conversations/getting-started/disappearing-forum-posts/606894c37437b81d05b7b638?commentId=606b25cb322c887da0f3c0a2
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Gr33n
Visitor
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7 Messages
2 years ago
I got the email (gigabit customer) and it didn't work on the mobile browser, it only worked when I was on my desktop PC. If you're having problems on your mobile device, try on a desktop or laptop. Good luck everybody! I wish I would have taken screenshots but there was a new widget/button in the Xfinity assistant after I signed in that took me to a new page on Peacock to sign up. I hope everybody on here is able to sign up shortly!
(edited)
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user_9a3cd5
Visitor
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1 Message
2 years ago
I'm a gigabit customer and received the email about the peacock subscription update, but there is no prompt or banner in my account or xfinity assistant. My account is current, but maybe the problem is I previously used the flex account to sign in to peacock?
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user_b1f921
Visitor
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2 Messages
2 years ago
I am a Diamond rewards Internet customer. I got the email and did all the steps several times. I have never got the activation button. The reward does say its claimed. I cancelled my .99 cent plan for 12 months that is up in October. I went back to Xfinity Assistant and there is no banner. Why is this not working properly? Make this user friendly. We are all doing the steps you provided and we are still not able to get the reward. Please assist.
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TonyP1
Contributor
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34 Messages
2 years ago
I am a Diamond rewards Internet customer. I got the email and did all the steps several times. I have never got the activation button. The reward does say its claimed. I went back to Xfinity Assistant and there is no banner. Why is this not working properly? Make this user friendly. We are all doing the steps you provided and we are still not able to get the reward. I've opened a ticket, contacted Xfinity almost daily since June 27th, STILL no fix. How can it take so long to resolve this????
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user_bd5d6b
Visitor
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6 Messages
2 years ago
Peacock Premium must be great watching the Invisible Man on. :)
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