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Luisrios524
1st Topic
1st Reply

Visitor

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2 Messages

Tuesday, July 18th, 2023 8:04 PM

Closed

Free subscription for 2 years of peacock

I received a email today saying I have access to peacock subscription for 2 years free due to my xfinity internet plan.

 I’m trying to activate it and I can’t 

Question

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Updated 

2 years ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations Resolved

user_ed8f8b

Visitor

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2 Messages

2 years ago

Same here.  I'm losing years of my life trying to figure out how to get the "activation button".

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XfinityThomasA

Official Employee

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2.3K Messages

Oh no! We can help, @user_ed8f8b! To get started can you please clarify your level of service as well as the steps you're taking to redeem your reward, please? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityJohnG

Official Employee

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1.7K Messages

2 years ago

Thank you very much for reaching out to us here @Luisrios524. We are aware that some customers are having an issue activating their Peacock Premium plan. We are actively working with Peacock and their technology partners to resolve the issue as quickly as possible. Thank you for your patience. 

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user_0511dd

2 Messages

2 years ago

still not working thank your genius engineers for not testing their code. I want a reason why you sent out an email suggesting we are getting something when we are not? It sounds like you are lying just to get new people to sign up. Also are you going to send out an email when you fix this? I bet not

(edited)

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XfinityJeniece

Official Employee

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3K Messages

I completely understand how this ongoing issue is frustrating. We are working to get this resolved for you. When is the last time you tried activating the promotion? I would recommend trying again as some customers have reported it to be working for them now. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_96a31d

2 Messages

2 years ago

7/31/2023 still not able to activate/access this

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