Peacock Subscription Activations

Thank you for reaching out to us @user_e1df38! This is far from the experience we want you to have. Could you please clarify if you are a Diamond or Platinum rewards member or subscribed to NOW TV or Gigabit internet?

@XfinityAldrik​ gigabit internet. 

I even got an email confirmation that I would get it free and can’t get it to work!

Thank you for confirming that @user_e1df38! Are you seeing an activation banner on our website?

If you are not seeing on our website, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. 

Were you able to try the steps we mentioned above? 

@gigabit_user​   

After reading your post, I just looked at my current Xfinity statement. Mine also shows that I have free Peacock Premium through June 2025. Too bad no one at Xfinity let their coworkers at Peacock know! Now at 12 days without Peacock access...

@gigabit_user​ 

Thank you for sharing this information! I checked our bill & found that Peacock's included, too, altho there's no exp date (probably bec it's due to the Reward I can't find). Good news!
:)

@user_e31eb9_Robin_​ Good news would it be, if Peacock knew about this. When I login to Peacock it still says the following:

Oh! Wow. 

My Peacock info's different. It says it's billed to Xfinity.

I hope yours gets sorted out for you, soon. 

:)

@gigabit_user​ My account looked like yours, except my date was 7/3.  It said my next payment would be on 7/3.  On 7/3, I got an email from Peacock saying that my ad-free option had been removed and I was not billed again.

@XfinUser80​   

I agree with everything you said. And FYI, I had to look at my statement bill (PDF version) to see the details about the 2-year period. You will probably see the same if you look there. But unfortunately either way, it's still no Peacock access for 13 days and counting...

@user_783eb0​ 

Yeah I actually checked the PDF version too, and it's the same thing. It just says Peacock Premium and there's a checkbox off to the right. I mean it essentially equals the same thing, so no big deal either way to me. But maybe there's something there in regards to why someone doesn't see what their supposed to be with the behind the scenes programming. Might not mean anything. 

But yeah I mean I'm not unsympathetic to problems....they happen. I get it. But we're pushing 2 weeks now with PLENTY of people reaching out saying it's not working. It's time for a solution. 

Oh for sure problems like this happen, but it's just frustrating because it worked before, then when they cancelled it for everybody except gig-speed and rewards members, it broke, so why not go back to every Xfinity customer having access until they're able to fix this, or at least give everybody affected a statement credit for the annoyance/inconvenience, or even lengthen the amount of time the peacock access lasts (add a few more months instead of just 2 years). It just seems like the people at the top don't want to fix it, and the support people are stuck trying to tell people that it will be fixed ASAP. 

@user_9c33cc​ 

Yep, I would agree. And if they don't fix it within a month they're going to have a LOT of people coming back on here saying it better be extended out again so it's at least a full 2 years again. Such is the way of things. And yes the people here who are responding have absolutely zero control over any of it but as usual those people unfortunately take all the anger. 

@XfinUser80​ I guess if your company has a market cap of only 173 billion dollars and 186k (186,000) employees, that's the way to handle this... 

@rexxcastle​ Seems like it... After almost 2 weeks now. 

@user_afa304​  

If Peacock says you have Peacock Premium billed through Xfinity, then you should have working access to stream Peacock, right? My friend (gigabit customer) has had free access to Peacock Premium this whole time, since the transition. The pic below shows what their Peacock account screen looks like.

If you are not also attempting to redeem an Xfinity Reward Peacock award and are only a Gigabit customer the banner may be gone but you would still have the Peacock option. Please log into your Peacock account using your Flex or X1 device, there will be a prompt to choose the tier of service, do not choose the upgraded Peacock Premium Plus option yet, please choose the included Peacock Premium. An upgrade can be done at a later time if you would like the no-ad option. With the changes that occurred on 6/26, a selection must be chosen again in order to continue with the inclusion of Gigabit services. Please comment here if there are additional questions after choosing the Peacock Premium option when logging into Peacock again.

@XfinityXanadu​

This still doesn't work for me. This whole thing is a joke and now in Week #3 without a real solution - only games. Do this - or try that. Then if you complain to whoever you can actually reach on chat, you guys either disconnect the chat (as others have reported) or shut down their internet (like what happened to me).

How about someone from Comcast step up and own this massive blunder and provide a real update!

@Ed120​

You'll probably receive the same treatment as all of us. No one will follow up with you with a solution, then you'll get an email the next day saying your issue has been resolved. One of my previous posts was edited because I included Comcast CEO Brian Warner's salary, so I won't post it here. You can just Google it yourself and rage cry.

@user_578e51​   

I would love to understand how this fix is getting rolled out. Seems like each individual account is getting the banner one at a time, day-by-day. I'm just one of the many unfortunate ones who has never seen the banner once in the past 2 weeks...

@user_578e51​ Same here - I pay for streaming to not have to watch commercials One would think that allowing Reward and Gig customers to continue to subscribe to the add free for $4.99 a month would be a good way to keep some revenue for 1 or 2 years. Bad choice by Xfinity. So they get nothing from me.

If your ticket is in then it is still being worked. As soon as we have any updates they will be shared here. We appreciate your understanding and patience.

Hi there @lighghts!  Thanks so much for taking the time to voice your concerns here on our Community Forum!  We are glad to assist in getting things squared away for you.  No worries!  You have reached out to the right team, and we are always working to ensure you are being provided with the best experience with your service.  Please feel free to create a post detailing your issues so that we can properly address your issue!  Thanks!

I am a platinum member but get the following message when clicking on 'Load My Reward' for Peacock Premium : "We're sorry, Looks like this reward isn't available to you at this time."  Customer service on text messaging suggested to wait for 48 hours about a week ago, but nothing from Xfinity yet.  They acknowledged there is a problem with Peacock offer activation for Platinum Customers. 

Hi, @user_db98b9. Thank you for reaching out. I'm glad to hear you were able to take advantage of the Peacock Premium reward. I understand, however, you're running into some trouble. I see you don't have the banner present after accessing the link.  When possible, I would periodically clear your cache and cookies, then try the link again. If you are not seeing the activation banner at xfinity.com/account, please go to Xfinity Assistant and select "Sign in." The banner should appear at the top of the chat. We have had some customers running into the same problem as you can read about here. This thread has great information and updates that will help you along the way. 

@user_3bed8e​ i have called daily and was told they are still working on it. After all this time, I think they need to find new technical engineers to find a solution 

Hi, @user_3bed8e. If you are still having an issue activating, and accessing Peacock please send us a direct message. 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it