Peacock still not working

I received an email saying I would be getting peacock premium for free for 2 more years but it’s not working. I have called 5 times and used chat. It still isn’t working! Plus they said they would fix it and give me a one time credit for the issue and I didn’t get that or peacock working. I want a manager to contact me!

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Peacock Subscription Activations

Responses

XfinityAldrik

Official Employee

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1.9K Messages

2 years ago

Thank you for reaching out to us @user_e1df38! This is far from the experience we want you to have. Could you please clarify if you are a Diamond or Platinum rewards member or subscribed to NOW TV or Gigabit internet?

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user_e1df38

Visitor

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6 Messages

@XfinityAldrik gigabit internet.

2 years ago

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user_e1df38

Visitor

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6 Messages

2 years ago

I even got an email confirmation that I would get it free and can’t get it to work!

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XfinityAldrik

Official Employee

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1.9K Messages

Thank you for confirming that @user_e1df38! Are you seeing an activation banner on our website?

If you are not seeing on our website, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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Customer Service

user_e1df38

Peacock still not working

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XfinityAldrik

user_e1df38

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