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Retired Employee

 • 

5.9K Messages

Tuesday, June 27th, 2023 5:31 PM

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Peacock Subscription Activations

**UPDATE 07/18/2023**

We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.

Please try again and thank you for your patience.

For additional information, please see our Peacock subscription changes and FAQs article. 

Question

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Updated 

1 year ago

 • Edited

123.6K

483

gigabit_user

Contributor

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39 Messages

2 years ago

No banners, no dude charges. See attached screenshots please. 

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user_790b52

Visitor

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6 Messages

2 years ago

I am a gig speed user and cannot access peacock premium. When I log in to the app I have no ability to activate. Please help. 

Note: This comment was created from a merged conversation originally titled Peacock Premium Issue

7

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_790b52 Thank you so much for taking the time out of your night to reach out to us regarding you not being able to activate the Peacock Premium. I'm very sorry for the inconvenience, please be assured you reached the right person to assist you. Have you tried going to https://customer.xfinity.com/rewards, and Activate the Peacock reward. If you have done that it you can scroll down to the bottom of the page to see if it activated. Please wait 10-60 minutes and then go to the Xfinity Assistant and if it's done processing there will be an activate Peacock button. Click it. Takes you to Peacock and enter your existing Peacock email address. If that did not work, go to www.xfinity.com/auth and click the activate Peacock there.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

taylorjm28

Contributor

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45 Messages

Same here!! I have tried every step, link, site they have provided, even did the chat with an agent, and NOTHING works. I am getting irritated with the inability for them to help...

2 years ago

XfinityAldrik

Official Employee

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2.1K Messages

Hello @taylorjm28! Did you use Peacock Premium before 6/26/23?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_790b52

Visitor

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6 Messages

@XfinityRichard​ unfortunately all these steps do not work. 

2 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

@user_790b52! We're aware of an issue affecting some Peacock Premium account activations, and our fix teams are engaged to resolve this as soon as possible! I am including this link https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa to our forum discussion on this ongoing issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_588448

Visitor

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3 Messages

2 years ago

10 days and counting…no fix.  You get the same spill about options and workarounds, none of them work on the xfinity side.   No chat doesn’t work for 1G customer, no signing up under rewards as a workaround doesn’t work.  No using the app doesn’t work….just no no no.  Even window they give just passes.  They say they will contact you back in 24 hours, they don’t.   This is sad.   How about speaking directly to the peacock side of the organization and having them manually activate.   How about getting codes from the peacock side to give to customers to allow them to activate service, how about rewinding the required changes…. I’ve never seen customer service this bad

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Emms1979

Visitor

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5 Messages

2 years ago

This is a joke.  Like so many others, I'm in the same boat.  1gig user, I received the email early in June advising of the 2 year extension and same issues.  When I log into peacock and check my account I get the message below along with options to pay for the service.  Been on chat 4 times, 3 different responses, one agent even disconnected chat on me.  Tried every step that was listed, nothing works.  My account is up to date, tried the flex console thing, everything.  At least I'm out of contract.  I give Xfinity another week or two, if this isnt rectified I'll just cancel and go back to fios.  Twenty dollars cheaper.  If I end up subscribing to Peacock I'll still be saving $15 a month until the promotion ends.

Your Plan

Not Currently Subscribed
You currently have a free sample of Peacock's shows, movies, and streaming channels via your Peacock account. Please subscribe to a paid plan to enjoy our full library.

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user_08b8bf

Visitor

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6 Messages

2 years ago

It has been 10 days since I lost access to Peacock,  The activation link still has not showed up on my account page. How do I get this resolved?

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user19957

Visitor

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4 Messages

2 years ago

Today i signed into xfinity page, then hit TV and streaming tab.  i now have a activate your premium peacock offer.  doesnt say dollar amount or if its free.  but it worked...I am a gig customer, so hopefully i dont see a charge for this next month...

5

user_783eb0

Visitor

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29 Messages

@user19957​   

Just tried the "TV & Streaming" tab (and the main account page and the Xfinity Assistant page). Still nothing showing for me. I'm a gigabit customer...not enrolled in Rewards program. Will continue waiting and checking.

2 years ago

0

bearded_viking_33

Visitor

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8 Messages

@user19957​ Thanks for at least the hope that it might work!  (since this was something new)   I am a Platinum rewards member and have activated the reward, but can't find anywhere to actually activate Peacock.  Following your instructions brought me to a different page, but I still didn't have anything to activate Peacock.

2 years ago

0

user_08b8bf

Visitor

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6 Messages

@user19957​ Logged in and unfortunately nothing available on my page under TV & Streaming tab.

2 years ago

gigabit_user

Contributor

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39 Messages

still nothing for me too. Under TV&streaming i couldn't even book Peacock (to pay) if I wanted to. There is no Peacock offered... 

Only max, STARZ, MGM+, CINEMAX, amc+ and streampix....

(edited)

2 years ago

XfinityJustinC

Official Employee

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1.2K Messages

Hello, @user19957 Thank you for taking the time to leave an update that you were able to get signed up for Peacock Premium. With being a Gigabit customer, I definitely understand not wanting to be billed for the service. 

 

I can do an account review for you to ensure the Peacock Premium billing is correct. Since I would need to gather some account specific information, would you be able to send a direct message.

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d5b044

Visitor

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3 Messages

2 years ago

Could you at least get rid of this bogus post at the top of this forum.  It didn't work on Tuesday the 27th of June, and it still doesn't work on the 5th of July.  11,000 customers interacted with this lie. You're thread has 200+ comments.  Clearly, as the rep I spoke to said, It's broken and we don't know when it will be fixed.  Put that at the top.

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user_feffca

Visitor

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2 Messages

2 years ago

Ticket [Edited: "Personal Information"]: I’m a Diamond customer and still unable to add the Peacock offer.  I’ve contacted CS several times since June 26th and keep being told Xfinity is working to fix it.  On 7/3 via chat with Simran (Ticket # CR [Edited: "Personal Information"]) he assured me I would be able to activate within 24 hrs.  It is now 7/5 and still unable to add.  I need help figuring out how to get this fixed!!! Please help.

Note: This comment was created from a merged conversation originally titled Peacock reward offer

2

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XfinitySara

Official Employee

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1.7K Messages

Hello, @user_feffca! Thanks for posting your shared concerns. We've moved your comment to our main thread about this known issue. Please continue to check back here for updates! To clarify, are you unable to see the activation banner when you visit the Xfinity Assistant and select "Sign In"?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

gigabit_user

Contributor

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39 Messages

@XfinitySara​ NO ONE (here) CAN SEE THAT BANNER!!! Otherwise people would not be complaining... 

2 years ago

mtnbikerchk

Regular Visitor

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6 Messages

2 years ago

Report them to the FTC

https://reportfraud.ftc.gov/#/

and your state utility regulating agency (In CT, it's PURA)

0

0

user_c4b15c

Visitor

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3 Messages

2 years ago

It doesn't matter that the banner "should appear"; as you can tell from all the replies here, it doesn't/.

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user_eb925f

Visitor

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2 Messages

2 years ago

More frustrating than Peacock not working is the complete lack of communication from Xfinity on this while they "are working on it".  No emails, notices on their website or anywhere else that acknowledges they have an issue with Peacock access. Hell even their own customer service reps have no clue what is going on and we have to explain to them what their own company promised.  If this isn't resolved in the next 24 hours than I am canceling my service altogether. This is unacceptable. 

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user_d9ca4c

Visitor

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1 Message

2 years ago

I am a gigabit customer and I had access to Peacock Premium prior to 6/26.  According to the help article I should still have access to it.  I've cleared the cache, browser history, and run in incognito mode.. nothing!  I reached out to their support on Twitter and they said their "fix teams are engaged but there's no known fix or estimated time of resolution at this time"  Is there anyone from Xfinity with an update?  

1

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XfinityKassie

Official Employee

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1.7K Messages

@user_d9ca4c Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your Peacock subscription. We have been working as quickly as possible to resolve this issue. We have made some progress, and appreciate your patience while we work towards a resolution. 

 

Can you please try to activate through xfinity.com/account, and see if are getting any errors at this time? 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

RobEDee1

New Poster

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17 Messages

2 years ago

My temporary fix was to change my password in Peacock and then sign up for a seven day free trial. Hopefully this fiasco will be resolved by then. 

1

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user_eb925f

Visitor

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2 Messages

@RobEDee1​ Where did you find a 7 day free trial for Peacock? I thought about doing the same, but I can't find the trial on their site anywhere.

2 years ago

0

taylorjm28

Contributor

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45 Messages

2 years ago

I claimed the reward, received an email but there is not a banner to activate. I have done everything I have read in the forums, contacted Peacock(said it was a Xfinity problem) and even did a chat with an agent. They had me restart my router, log into Peacock, etc... nothing has worked. They wanted me to pay the $4.99 and they would credit my account, which is a NO! Has anyone got their issue resolved or just the usual of they are working on it?

Note: This comment was created from a merged conversation originally titled Help with Peacock Premium activation

1

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@taylorjm28 Thanks for posting your shared concerns. We've moved your comment to our main thread about this known issue. Please continue to check back here for updates! We appreciate your patience while the team works towards a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

thesturt

Visitor

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4 Messages

2 years ago

I was able to get the activation to show up, followed the link to my Peacock account but the link failed and now the activation link is gone.  

How do I get the activation to show up again in the Xfinity Assistant to try again?

4

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user_45613f

Visitor

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27 Messages

@thesturt​ , just curious, did you do something special to get the activation banner to show up? I’ve been trying all of the suggestions posted here and nothing has worked for me.

2 years ago

user_783eb0

Visitor

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29 Messages

@thesturt​  

Same question...what did you do to "get the activation to show up"??  I just checked again for the 30th time (over a span of 11 days) and there's still no banner. Where exactly did you find it? 

2 years ago

thesturt

Visitor

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4 Messages

@user_783eb0​  & user_45613f - I used the Xfinity Rewards to get the link in the email Xfinity with a title "Next steps to get Peacock Premium at no extra cost"  that pointed at the Xfinity assistant and I did notice that it had a confirmation number in it in the form of TRN_TRIG_XfinityRewardsPeacockConfirmation_UD######## (where ### was a number).   It half worked for me,  the link brought up the activation link on the xfinity assistant, but then proceeded to fail on the peacocktv side.   Now it's gone, so it seems you get one chance for it to work perfectly or it just goes away without a good way to get it fixed.

(edited)

2 years ago

0

thesturt

Visitor

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4 Messages

My saga continues.   After chatting and getting a backline case opened the activation link showed up again in the Xfinity assistant.   So this time to make sure nothing got in the way I created a brand new Peacock TV account,  clicked on the link and this is what I got:

I even made sure to completely logout and shutdown my browser before starting to make sure the cache was gone.   It's sad to say but they have broken me.  I'm in agreement with others in the thread,  it seems like they've made this process SO glitchy and hard to get done that it does seem they really don't want to give the service to the customers.  I'm walking away from it for a month, going to pay up for the service I'm supposed to be getting as a Gig and Diamond customer and maybe by next month they can maybe hire some new developers to fix this horrible, horrible very broken process.  I'm tapping out

2 years ago

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