Peacock reward offer

Ticket [Edited: "Personal Information"]: I’m a Diamond customer and still unable to add the Peacock offer.  I’ve contacted CS several times since June 26th and keep being told Xfinity is working to fix it.  On 7/3 via chat with Simran (Ticket # CR [Edited: "Personal Information"]) he assured me I would be able to activate within 24 hrs.  It is now 7/5 and still unable to add.  I need help figuring out how to get this fixed!!! Please help.