Help with Peacock Premium activation

I claimed the reward, received an email but there is not a banner to activate. I have done everything I have read in the forums, contacted Peacock(said it was a Xfinity problem) and even did a chat with an agent. They had me restart my router, log into Peacock, etc... nothing has worked. They wanted me to pay the $4.99 and they would credit my account, which is a NO! Has anyone got their issue resolved or just the usual of they are working on it?