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user_790b52
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Visitor

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6 Messages

Wednesday, July 5th, 2023 12:36 AM

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Peacock Premium Issue

I am a gig speed user and cannot access peacock premium. When I log in to the app I have no ability to activate. Please help. 

Question

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Updated 

2 years ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

XfinityRichard

Official Employee

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1.9K Messages

2 years ago

Hi there, @user_790b52 Thank you so much for taking the time out of your night to reach out to us regarding you not being able to activate the Peacock Premium. I'm very sorry for the inconvenience, please be assured you reached the right person to assist you. Have you tried going to https://customer.xfinity.com/rewards, and Activate the Peacock reward. If you have done that it you can scroll down to the bottom of the page to see if it activated. Please wait 10-60 minutes and then go to the Xfinity Assistant and if it's done processing there will be an activate Peacock button. Click it. Takes you to Peacock and enter your existing Peacock email address. If that did not work, go to www.xfinity.com/auth and click the activate Peacock there.-Richard

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user_790b52

Visitor

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6 Messages

@XfinityRichard​ unfortunately all these steps do not work. 

2 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

@user_790b52! We're aware of an issue affecting some Peacock Premium account activations, and our fix teams are engaged to resolve this as soon as possible! I am including this link https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa to our forum discussion on this ongoing issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

taylorjm28

Contributor

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45 Messages

2 years ago

Same here!! I have tried every step, link, site they have provided, even did the chat with an agent, and NOTHING works. I am getting irritated with the inability for them to help...

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XfinityAldrik

Official Employee

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2.2K Messages

Hello @taylorjm28! Did you use Peacock Premium before 6/26/23?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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