Peacock Subscription Activations

Having the same issue here. Was able to (finally) redeem the reward days after it was supposed to go live, and I did get the "Next steps to redeem..." email shortly afterward. But the links in the email do not work.

There is no "activate now" Peacock banner, to be found anywhere.

The assistant just redirects you to the Peacock page where you can set up an account, but it wants to bill you $4.99 per month even though it should be no charge, as I am a Diamond Rewards member. 

The above doesn't work. My account is current. Have logged in and logged out several times. Spent 2 hours on the phone and in chats with agents. Could never get an activation banner. Log into Peacock and just asks me to subscribe. Agent promised me an email in an hour with a solution but it never came. Very frustrated. This changeover should have been seamless.

I'm trying to access the rewards area of my account to get my free Peacock Premium code but all I ever get is a black screen with 3 dots that continually loop. I've seen this all over the forums but no answers on how to fix it. My account is in good standing, I'm a Platinum Rewards status, tried multiple browsers and the Xfinity App, cleared cache. It's definitely not on my end. I'm trying to watch the Tour De France so need to get my Peacock account activated ASAP. Can you please assist.

I am having the same issue some others are. Up until now, instead of taking the free premium I was getting the discounted premium plus through xfinity instead. So it charged me $4.99 on 6/11 for premium plus, to renew on 7/11. Since the xfinity offers ended in the middle of the billing cycle, it downgraded me to only some free peacock shows, even though I was paid through 7/10.

And now, even though it says in my account "not subscribed", when I try to activate this platinum reward the peacock site says it could not link my account because I already have premium!

So now I am stuck unable to get the offer and I am also in the middle of a paid month with no paid access. Only way I'd be able to redeem the offer, I assume, is sue a new email address or MAYBE on 7/11 it will work to actviate. But it even says it's already going to charge me again on 7/11 despite me being unsubscribed! The whole thing is a mess.

I'm in the same boat.....diamond and gig internet.  Question is, what are we as a group going to do about this?

Actual support response I received "you can wait til 07/08/2023."

I'm in a situation similar to everyone else.  Diamond Rewards Member, have selected the reward and it tells me,
"Nice! You’re on your way to enjoying Peacock Premium.

We’re getting everything ready for you in the background. In about ten (10) minutes, follow these simple steps to activate your reward:

1. Navigate to the Xfinity Assistant and click Activate Now on the Peacock banner. This will redirect you to Peacock’s website.
2. If you had a Peacock account, enter your existing email and password. If not, sign up with your email address
3. Click the Log In button, follow the prompts, and that’s it! Your Peacock Premium is now activated.

Additionally, be on the lookout for an email from Xfinity with instructions on how to activate your Peacock Premium service at no extra cost (currently $4.99/mo). Please note it may take up to two hours to receive this email."

The Xfinity Assistant does not have a Peacock banner, whether accessing it through the link, through xfinity.com/chat, or through the Xfinity App (as well as clearing browser cache and cookies like some have recommended).  I have also not received an email with instructions, even though I completed the reward claim over 12 hours ago.  I have also tried opening the app to look for a claim banner there (to no avail) and also to log out of the app, clear app cache and memory, reinstall app.  Not sure what else I am supposed to do here..... 
Any tips that I have forgotten?

From You,

Good to know this is being worked on.  I also have no activation banner showing for the free Peacock Premium reward even though it shows in my account that I claimed this offer.  I did get the e-mail listing next steps to activate the offer, but it doesn't work.  I'm wondering if there is a time frame on getting this resolved and whether those of us who are having this issue will receive notification when it's fixed.  Will the two-year offer be extended to start on the date we were able to activate the offer since it was supposed to start on 6/26, but it's now six days later and counting.  Thanks!

I'm having the same issue as everyone else in this thread. I received the email to activate my peacock premium account, but the banner isn't showing up on my account page or in the Xfinity Assistant. I chatted with a customer support agent and they weren't able to resolve the issue. They elevated my case with ticket ECM0002502840. I haven't received any updates on the ticket yet.

(Not sure if this is the right thread...)

Diamond Reward + Gig member here.

Received an email 6/27 that said our Peacock sub was automatically extended by 2 years bec we're Gig members, that we didn't have to do anything. We still do have Peacock, so no difficulty there (which is wonderful).

But I want to redeem the Diamond Reward for Peacock and it isn't on the Rewards page. All that's there re Peacock is an informational image ("Learn More").

Also: No other emails and no activation banner on XfinityAssistant or the Account page.

:)

I have this same issue tried to fix it with agents for over 4 hours. incompetence at its finest. 1 gig customers supposed to keep 2 years free. No one seems to know what's even going on let alone an answer.

I’m a gig customer and have not been able to gain access either… this is frustrating and infuriating!

tried the following without resolution:

Xfinity.com/chat

Xfinity Assistant

 Incognito to sign in as well and no resolve…

Tried getting through to y’all online and through the phone for 2 days to finally get told I would have a call back. 

Got the call back and they told me to try with the flex box. 

Tried setting it up on a flex box too but since I never used it to begin with it tells me to go to Xfinity.com/account and there’s nothing there either.

——— Fail. 

I received an email saying my peacock  premium would still be free but I haven’t received a link 

How can I activate my Peacock subscription. Nothing seems to be working on the website or on my cable box. I have gigabit internet and understand I should still be getting access to Peacock for free. 

How can I regain access to Peacock. I have gigabit internet and understand I still should be able to get free access to Peacock streaming. Nothing is working on the Xfinity website or my cable box.

After a week of this, one can only assume that this might be some sort of experiment, waged by white-coated masochists in some underground lair, ala Cabin In The Woods, to gauge interest in the service, and to also potentially dupe people into agreeing to pay for it in the hopes of being reimbursed at a later date.

I never even cared about Peacock. I never opened that tab on my tv. I may have even deleted it from the menu. I honestly gave Peacock zero percent of my attention. Didn't seem to offer anything that I couldn't find on any of the numerous other streaming services that I already pay for, and I certainly have no interest in streaming ads. I didn't even know it was going away until they emailed me about getting it for free as a "reward". And considering the almost-a-car-payment amount of money they get from me every month, I would hardly call it a "freebie". But why not add yet another option to endlessly scroll through, hoping to find something to watch? Seemed like a no-brainer.    

But this hilariously botched roll-out has finally got me considering severing ties with this company. Which just might be the greatest reward of all.