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user_2ea4df
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Visitor

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4 Messages

Sunday, July 2nd, 2023 10:25 PM

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Peacock premium

I received an email saying my peacock  premium would still be free but I haven’t received a link 

Question

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Updated 

2 years ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

XfinityAldrik

Official Employee

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2.1K Messages

2 years ago

Hello @user_2ea4df! We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience, and thank you for being an Xfinity customer.

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user_2ea4df

Visitor

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4 Messages

@XfinityAldrik​  there was no banner 

2 years ago

0

XfinitySara

Official Employee

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1.7K Messages

@user_2ea4df - The banner may not appear if you have a past-due payment on your account. Have you checked your balance recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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