Cannot access Rewards area for my account

I'm trying to access the rewards area of my account to get my free Peacock Premium code but all I ever get is a black screen with 3 dots that continually loop. I've seen this all over the forums but no answers on how to fix it. My account is in good standing, I'm a Platinum Rewards status, tried multiple browsers and the Xfinity App, cleared cache. It's definitely not on my end. I'm trying to watch the Tour De France so need to get my Peacock account activated ASAP. Can you please assist.