Peacock Subscription Activations

4 days later and still no fix? Gigabit internet user here and my Peacock Premium is expired... 

I have tried to activate my reward also for peacock.Since the 27th, I have spoken with 4 agents, chatted with 3 online and driven 40 miles to closest Xfinity store to speak with someone. Two tickets have been escalated but still no peacock premium from the reward. All agents were very polite and helpful but it is frustrating that this cannot be fixed. Why didn’t Comcast let those Diamond members have continued access rather than cutting off access and let other customers decide if they wanted to upgrade? Would have been much easier. Very frustrating to see shows or series that you have started and now unable to continue.

I am a rewards customer and chose my free Peacock Premium reward a few days ago. I received an email with instructions to activate via Xfinity Assistant. I was already signed in to Xfinity Assistant and saw no banner, which is what I was told would pop up to activate the reward. I even signed out and signed back in, and still see no banner. I got nowhere with the chat. 

Hi everyone – GIG customer; just spoke with xfinity customer service and understand this is actually an ongoing dispute between Peacock and xfinity that hasn’t been resolved yet. As such the CS rep suggested the situation should be resolved by July 7 and there would be an email update with clarification regarding the two years of Peacock service. If this is in fact the case, appreciate actually getting forthright communication regarding the situation so your customers understand what we are paying for versus what you ate able to offer.  At this point, we are all paying for a service we are not receiving. In which case there should be a credit to offset for the inconvenience. 

Would appreciate confirmation if this is accurate from xfinity and this community. Thank you. 

Don't give up! I suddenly went into my xfinity acct and there it was...finally! It said your Peacock Premium acct is ready to activate now! Activate now...and it did. It's working. Yay! 🙌

Stop posting this you know it doesn’t work how irritating 

I have signed up. I got an a mail confirming this. My rewards account shows the award has been claimed. Yet when I go into Peacock, it says I have to pay for a subscription. I am not the only one having this issue. I have reported this but have heard nothing. The online person I connected with didn’t understand and sent me a link to sign up and then disconnected from me. I have already signed up. When will this issue be addressed? I am a diamond member. Please fix. This was supposed to happen Monday June 26. It is z July 1. Xfinity should be connecting with its customers letting us know what is happening, 

Hello,  I have a Gig Speed Internet package. I was connected to Peacock through my account, but my service is terminated with Peacock. According to the information, I should have a banner to tap to activate free Peacock. There is no banner when I sign in. How can I get free Peacock back? 

Okay, the only way I know to get out of a [Edited: "Language"] is to remove oneself if possible, so that's what I've done.  I found a code - N2TEWDZZ that offers 50% off an annual plan and since I choose an annual premium plus plan, for $69.99 (no tax here) and makes it only 19.99/year and 50/year (was paying 60/year because I didn't realize there was a 10 savings for the annual) and once I did all the math, I am only paying about 83 cents per month more than for the ad-free.  

My husband just wanted me to stop due to the amount of energy I've devoted to this.  [Edited: "Solicitation"]  I sent an email last evening, because I finally found the page again, but at an extra 83 cents per month for 12 months ....

Gig speed internet. Diamond rewards member. Had several chats this week, and was told all sorts of nonsense. All one person wanted to do was sell me a mobile phone plan. Kept being told it would be resolved in 24 hours day after day. This is obviously a system wide problem that is taking an unacceptable amount of time to resolve. I agree with one of the commenters that said Xfinity should be giving all of us a credit for the lack of service that is supposed to be included with our packages. Is there anyone from Xfinity who can tell us what is really happening and let us know a realistic time frame of when this will be resolved?

I have gig speed internet and my account is current. I do not see an activation banner on xfinity.com/account nor xfinity.com/chat.  I’ve been trying for a few days now, and the only thing that’s changed is that Peacock isn’t offering the $2.99 deal anymore, just telling me to go to xfinity.com/account and activate. 

My peacock premium is still not working i had it for 2 years free, i meet the qualifications for it, but i can get it to work, theres no reactivation anywhere, everytime i try something im just running in a circle online with no resolution. 

You need to contact Peacock Support and have them cancel out the false Peacock Premium subscription on your account in order to redeem the offer from Xfinity.  My account said it had an active Plus option, even though my plan said "Not currently subscribed"  Support cancelled out the Premium, which let me redeem the offer from https://xfinity.com/xfinityassitant (Look for something with Peacock related to redeem).

First day of the Tour de France and we still don't have access to Peacock Premium as gig customers. 

Seeing user comments from Tuesday; today is Saturday and we're still waiting for your back-office magic. 

With tomorrow's stage 2 ONLY on Peacock, it would nice if this is resolved today.  Thanks.

I have gigabit internet and have followed all instructions in this post and still do not have a banner to activate. this is beyond frustrating that we have to jump through so many hoops just to get what is promised to us. I've had free peacock through xfinity as far back as I can remember. I've signed in through the chat link and no banner comes up. I got an email on 6/27 stating I have peacock for free for 2 years but can't access it anymore.