Visitor
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2 Messages
Peacock Premium Reward Not Activating
I am a rewards customer and chose my free Peacock Premium reward a few days ago. I received an email with instructions to activate via Xfinity Assistant. I was already signed in to Xfinity Assistant and saw no banner, which is what I was told would pop up to activate the reward. I even signed out and signed back in, and still see no banner. I got nowhere with the chat.
XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you for reaching out to us here @user_226be7. That is a known issue that our engineers have been woring on. If you are still not seeing the activation option at the https://www.xfinity.com/xfinityassistant/?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a site you can also check at the Peacock help site at https://start.emailopen.com/public1/r.aspx?s1=4558781&s2=k2TXe83Hzc9MRo4&s4=401289&s5=1344f1f890674c4a8db8339537bf7a10klke2Wa9lRNHRXx.762119628@emailopen.com as well. I can also look further into that if you send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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