Hey there user_4v3k9j, thanks for posting on our forums! I'm sorry you haven't been able to enjoy your hockey games recently! Though we don't have an estimated time for a fix, our engineering team is aware of the issue and currently working towards a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Howdy user_764c3b 👋 if you're still experiencing issues with NHL Center Ice, we want to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
I spent more than an hour on the phone with Xfinity to no avail. In the end, the response was “nothing wrong with Xfinity. Problem is at the source broadcast (NHL Network).”
I tried to find a contact at the NHL Network without success.
Hi there @user_h37yjt and welcome to Comcast. Thank you so much for reaching out to us regarding your TV channels. Now I do not see any issues reported on our end. When you tune to the channel, are you getting a live feed or no?
I don’t know the tech, buy I am wondering…because I can watch the broadcast live when I know it is on but I cannot record it, perhaps Xfinity is receiving the feed from the source network as a streaming service that Xfinity is “broadcasting” to the end user.
Good afternoon user_h37yjt if you require assistance, we would be happy to help.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m having the same issue as everyone else. Half of the channels that broadcast NHL Center Ice are displaying “Program Info Unavailable” and the DVR won’t record the games. It’s been more than a week since this issue began. When are you going to solve this?
Hi there, @user_foftm1! I am sorry that has been interrupting your normal viewing. Our engineers continue to work on this. We do not have an estimate of when it will be resolved but can let you know here in the thread.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This problem has been going on for over two weeks now and it’s just as bad as when it started. This is unacceptable. Every year there’s something wrong with Center Ice on XFINITY. How do I go about getting a credit on my account for the inconvenience this is causing?
@user_764c3b Once the issue has resolved, a credit for the service adjustment is possible. However, we don't credit for inconvenience. You would have to connect with us at that point. We appreciate your patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_v58khh, being unable to record games while being a fan of a league that has over 2,000 games is quite frustrating. Our engineers are hard at work to get this resolved, but it seems to be a complex issue impacting some of our NBA league pass fans as well. We can certainly provide you with a credit due to the issue at hand. When you have a moment please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_vyo822
Visitor
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6 Messages
19 days ago
Yes, this has been going on for several days. You are still able to watch the games (when you know that they are on), but are unable to DVR them.
Comcast/Xfinity needs to fix this issue.
4
EG
Expert
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114.7K Messages
19 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
1
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user_vyo822
Visitor
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6 Messages
19 days ago
Why does this show "Accepted Solution" when there has been no solution to this problem?
1
user_764c3b
Visitor
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7 Messages
19 days ago
I am having the same problem as well. For just one year I’d like to see center ice not have issues on XFINITY. Every year there’s a problem .
This should not be marked accepted solution because the problem still exists. XFINITY needs to fix this.
1
user_vyo822
Visitor
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6 Messages
19 days ago
Yes, Comcast / Xfinity, this is an ongoing issue with multiple customers having the same problem.
I have been on a DM/Chat on X/Twitter for 7 hours now trying to address this issue, and nothing that they are doing has helped. SEVEN HOURS!
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user_4v3k9j
Visitor
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6 Messages
19 days ago
Same.Spoke to CS over a hour before becoming frustrated and hanging up.Trying to get it escalated.Did get a $28 credit.
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user_h37yjt
Visitor
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8 Messages
17 days ago
Looks like another night unable to record and watch the Capitals game. Why?
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user_h37yjt
Visitor
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8 Messages
17 days ago
I spent more than an hour on the phone with Xfinity to no avail. In the end, the response was “nothing wrong with Xfinity. Problem is at the source broadcast (NHL Network).”
I tried to find a contact at the NHL Network without success.
0
0
XfinityRoberto
Official Employee
•
2.1K Messages
17 days ago
Hi there @user_h37yjt and welcome to Comcast. Thank you so much for reaching out to us regarding your TV channels. Now I do not see any issues reported on our end. When you tune to the channel, are you getting a live feed or no?
8
0
user_h37yjt
Visitor
•
8 Messages
17 days ago
I don’t know the tech, buy I am wondering…because I can watch the broadcast live when I know it is on but I cannot record it, perhaps Xfinity is receiving the feed from the source network as a streaming service that Xfinity is “broadcasting” to the end user.
3
0
user_foftm1
Visitor
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1 Message
17 days ago
I’m having the same issue as everyone else. Half of the channels that broadcast NHL Center Ice are displaying “Program Info Unavailable” and the DVR won’t record the games. It’s been more than a week since this issue began. When are you going to solve this?
4
user_764c3b
Visitor
•
7 Messages
8 days ago
This problem has been going on for over two weeks now and it’s just as bad as when it started. This is unacceptable. Every year there’s something wrong with Center Ice on XFINITY. How do I go about getting a credit on my account for the inconvenience this is causing?
1
user_vxz6tz
Visitor
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2 Messages
8 days ago
Please fix this issue. It is frustrating
0
user_v58khh
Visitor
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1 Message
4 days ago
how is this still an issue? it's been almost a month already. Can we get a credit?
1
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