Has anyone been able to apply with Xfinity for the EBB?

@ComcastJessie This info is [Edited: "Language"]... and you know it. Comcast makes it impossible to receive this benefit. I hope there is a class lawsuit against the company AND individual workers for misleading information.

they kill me with these [Edited: "Language"] replies sounding all concerned when really they act like ROBOTS behind the screen and arent really going to do anything to resolve this issue. we sat there and gave ALL our private information on that application for the credit and now all this time is passing and something as simple as a LINK is what is causing us to not receive something we are approved for

@ComcastMarcos i this email "You Qualify for Lifeline! Now, it’s time to sign up." but Xfinify says i dont, what should i do?

Hi there, joshww, thanks for reaching out, and our apologies for the issues you're having in regards to the application process. Just so I can understand in more detail, are you referencing the EBB program or are you referring to our Internet Essentials services? Also, what is the exact error message you receive? Thanks again for your patience!

@ComcastMarcos I was approved by EBB on May 25, 2021.  I changed my account name to match my EBB application exactly.  I don't have another carrier.  I don't understand why I keep getting denied.  It's really frustrating.  [edited]

I don't know what else to do.

Regards, 

Tina

WE      my son and wife and I have been approved them online and myself I called their customer service. First you have to fill application online step l and 2 and you will get a statement saying Your approved or Not. If so step 3 says contact your ISP internet service provider so I called.

Hello pkirste. The EBB program is an automated online application process. For helpful tips and FAQ regarding how to successfully submit your application for this benefit please visit our website: https://comca.st/2RPIvXM

Thank you for posting in our forum. 

I qualified for the program and submitted my application on Xfinity but my bill hasn't changed!!! I'm so tired of dealing with Xfinity and trying to lower my bill and this program would help us a lot. I qualified for the program and filled out the Xfinity application. I received an email from Xfinity to view my UPDATED SERVICE ORDER and there is 0 change. Under EBB Application it says $0.00 / mo

What is that! I qualify for the program! I should at least get a $50 discount. I'm gonig to have to go elsewhere for my Internet service!

@pkirste

Same here! It's not working. Just an infinite loop. 

Same here it’s ridiculous 

After you receive a copy of your order summary at the email address listed on your account, you will have prorated charges/credits applied to the account. Your next 2 bills after any package change may be a bit higher or lower depending on the package changes. You can learn more about what to expect with the link: https://comca.st/2SPHYFR. If your billing statement printed before the changes on the account and your MyAccount App will reflect the statement balance not the current balance on the account. I would be happy to look into this for you if you can please send a message with your name and service address to continue. 

What I was looking at was the email send a few hours ago, after I completed the application that read UPDATED SERVICE ORDER and the EBB Application said $0.00 and Changes $0. My bill is exactly the same. I'm confused as to why it would say that if I AM getting the discount? How am I supposed to know how much money will be taken out of my account next week when the payment gets pulled? How do I DM you?

All great questions! Without looking at your specific account I wouldn't be able to fully answer those questions. I will leave you instructions on how to initiate the message with us!

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_85119c

Same here!  I have also had the same issues. It is an infinite loop of customer service calls over two weeks and they are all given scripts to read. I wish the government would deregulate cable television to create competition. Xfinity has a monopoly in my area so they don't care about service in my opinion. It's very frustrating!

You would need to follow the instructions on the website to complete the process. Have you summitted? 

The website does not work. The technologists for Xfinity have it set up to go in infinite loops of nothing.

Yes the link for existing customers EBB application has not worked since May 12. You get an error page. The chat keeps saying to try again in 24-48 hours but it never changes. Always loops to an error and you can never apply and noone can help. 

Hi there! I am sorry you are experiencing issues with the EBB Application, I know how frustrating this has been. We want to help you all out on getting the process going. Can you please call our Internet Essentials Department at 855-846-8376 and they will be more than happy to help. 

Please note that there may be a longer than normal hold time due to higher phone traffic because of the application issues. Thank you so much for understanding and for your patience. 😊

Greetings again! I just wanted to touch base and see if you received any communication yet, regarding your EBB application. I haven't seen any notes in your account, but I know the Internet Essentials Team has their own notation system that we do not have access to (for privacy reasons), so I may not be able to see updates from them.

I am happy to hear you were in touch with our Internet Essentials Team and they are working to get this processed for you! We definitely appreciate your continued patience while we work to get this application process completed for you! Please let us know if you have any additional questions or concerns!

@ComcastJeniece

I noticed that today I am unable to log into the Forums with my primary account's email login. I can get to My Account, but when I go to access the Forums, it says that my Account has been locked? So in order to post this I had to log in using a secondary comcast email account. Please fix this:

https://forums.xfinity.com/users/602c1d4d0b27c161bb937c32

@JustMe020

I spoke to Lifeline today to see if they were able to help since Xfinity was not helpful the past 4 days and she told me I was to tell Xfinity to apply my EBB benefits to my account and that there was no application needed.  Well, Xfinity decided to get cocky with me about this information given.  I am calling Lifeline again tmrw to see if this is accurate that an application is needed.  This is government money and we were approved for it and Xfinity is not giving it to us.

I have also had the same issues. It is an infinite loop of customer service calls over two weeks and they are all given scripts to read. I wish the government would deregulate cable television to create competition. Xfinity has a monopoly in my area so they don't care about service in my opinion. I am frustrated and you are correct.

I have also had the same issues. It is an infinite loop of customer service calls over two weeks and they are all given scripts to read. I wish the government would deregulate cable television to create competition. Xfinity has a monopoly in my area so they don't care about service in my opinion. 

I have also had the same issues. It is an infinite loop of customer service calls over two weeks and they are all given scripts to read. I wish the government would deregulate cable television to create competition. Xfinity has a monopoly in my area so they don't care about service in my opinion.  Unfortunately I have no additional providers in my area. No competition. They do what they want. It's sad. 

Hi, @user_604761! Thanks for using our forums page to reach out for help with signing up for our awesome [emergency broadband program](https://comca.st/3ubU1dE). I am sorry to learn about this experience as I understand the importance of taking advantage of this great program to help with staying within a budget. We can help! Would you mind confirming if you have completed all the following steps to apply?

1.           Qualify. All non-Internet Essentials XFINITY internet customers must confirm their eligibility with the program’s National Verifier: [Confirm Eligibility](https://comca.st/3faInvl)

2.           Connect. Sign up for Internet services. If you're already a customer, move to Step 3.

 [Apply for Internet Essentials](https://comca.st/3u5tZZu)

 [Shop for internet](https://comca.st/3vc7XFz)

3.           Access your bill credit. Once you’ve confirmed eligibility and connected to Internet services, use our simple application form to easily enroll in the benefit: [Start EBB application](https://comca.st/2Sc9Fs5)

I had same problem.  Approved at national verifier and follow the step 3 apply at EBB/Xfinity.  Email received saying to apply national verifier before apply Xfinity.  What is the problem here.  We are approved doesn't make sense.  Spoke with many different customer reps for the last two weeks.  They all keep telling me reapply in Xfinity site. Every time 24-48 hours waiting.  Perhaps same email received saying reapply 4 times already.  Why can someone or the managers at Xfinity taking the customer problem seriously.  I spoke to several EBB Supervisor at Xfinity saying will have back office fix my issue right the way.  Not seeing the problem being fix.   Per tonight's EBB supervisor confirmed their solution EBB team had IT issue, many customer have same problem and resolved this morning.. Here goes again, the rep had to manually put the application and said wait 24-48 hours.  Wish me luck. 

Thank you for sharing all those details with me; really appreciate it! I'd like to take a deeper look into your account, in an effort to review your billing details, if that's okay with you? To do so, can you please click on the chat icon, in the top right hand corner of your screen. Once you click on that icon, you should be able to select "Xfinity Support", and this should give you the ability to shoot me a message. Can you also please include your full name, and your full address? Thank you in advance, and I look forward to getting to the bottom of this with you! 

@user_3d150b just wondering if you have gotten anywhere on this? My mom got the same message but it said, “$150 due today” which makes no sense because her monthly payment is automatically deducted and she does not have an outstanding balance (and to my understanding people are eligible even if they have an outstanding balance/it’s irrelevant to the program). She called Xfinity yesterday and they told her that her automatic payment will be deducted tomorrow and to try again after her payment clears but it makes no sense because that part is irrelevant… 

I called the EBB Hotline last Friday.  I had to wait 1 1/2 hours to speak with a rep. ( The music was lovely by the way. It kept playing over and over in my head the rest of the day).

Anyway.. The rep told me that the info on the EBB form has to match up with the info on the Comcast application .  In other words.. your name etc. has to all be in caps on their form .. and your name etc. has to be all in caps on the Comcast application... 

LIES!  I did it their way but to no avail... Oh well back to the drawing board. 

@user_523643 

I had exact same issue.  Applied 4 times at EBB/Xfinity-two times application submitted by Xfinity reps.  Emailed received not qualified.  But I know I do.  Looks like the problem is Xfinity.  Xfinity Management team - please take the customer problem seriously.