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HDR CONTENT ON NETFLIX THROUGH XG1V4

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HDR CONTENT ON NETFLIX THROUGH XG1V4

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Plucknbach wrote:

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   


First you want to make sure your video settings in xg1v4 device settings is set to 2160 P60.  Second, according to rtings review of the tv 2 of the 4 hdmi ports support HDMI 2.0 standard which is HDMI 2 and HDMI 3.  If your box is going thru Audio Receiver, make sure the HDMI ports on Receiver support HDMI 2.0 4K60hz.  Also make sure the hdmi cable can support 4k60hz.  I know the one that came with the xg1v4 box can.

Expert

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Plucknbach wrote:

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   


I only have one question.

 

Since you can already get everything to work, including HDR, using the Netflix (4K version) app found on your Sony tv. What is the reason for needing, or wanting, to use the Netflix app found on the XG1V4 box? Is it to be able to record the 4K /HDR program? 


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Thanks for your response.  I just like for my equipment to be able to do what specs say it can.  That's all. 

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Thanks for your response. 

 

I'm using 4k Hi-speed HDMI cables.  I'll check on my device settings again.  I have set top box set to 4k UHD 2160 which was the highest settings available.  The one that came with the box was too short.  I am using HDMI 2 port.  Didn't know HDR requires higher capacity transfer rate HDMI cable than 4k UHD.  I'll have to read up some more about this. 

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@MNtundraRET wrote:

@Plucknbach wrote:

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   


I only have one question.

 

Since you can already get everything to work, including HDR, using the Netflix (4K version) app found on your Sony tv. What is the reason for needing, or wanting, to use the Netflix app found on the XG1V4 box? Is it to be able to record the 4K /HDR program? 


Nope.  Just to use the voice search function on x1.  Other than that I would use the internal netflix app

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

It’s not included yet( for searching), Netflix Premium customers with an HDR capable TV can also see certain Netflix videos badged as HDR

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Plucknbach wrote:

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   


are you seeing 4k movies in Netflix?



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Despite what is on the FAQ HDR is not supported yet by the Netflix App on the X1 XG1v4 box. My entire system is comapatable and capable however the only content I can receive from the Comcast box curently in 4k AND HDR(10) is the OnDemand Olympics content. Cocmcast/Netflix needs to either revise the FAQ and/or get Netflix to fix the problem or impliment the feature. That is the reason you only see the Ultra 4k banner for the programs. Much the same reason you only see that on olden Roku or other TVs, set-top boxes or BD players that support 4k but not HDR or Dolby Vision.

 

The box supports HDR10 but not Dolby Vision. This MAY be a future release but only Comcast and Netflix know the answer as to if this is going to be supported, ever. One thing I do know is the HLG which is primarally used for broadcast, cable and sattleite delvery of HDR will be supported by the box but output as HDR10 (maybe 10+ and DV in the future) to the HDMI outout. What is nice about this is you won't need HLG support in your TV, AVR and other comppnents in order to enjoy the added experience of HDR in broadcast, cable and premium content. I can only assume that OnDemand HDR with be in HDR(10(+)) and/or DV rather than in HLG.

 

IF I am wrong and HDR is supported on the X1 NF app then I will need some assistance as I have two 4k boxes and neither of them will output HDR except for the OnDemand Olympics content (and it is also in Atmos and that works also). Atmos (also known as Dolby Digital Plus(+) also works on the NF app. Might be I missed a NF update that would be included in an X1 platform update but I am rather confident that it is not supported, yet. There are many posts in other threads here and on AVS forum that confirm what I am seeing.

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:

Despite what is on the FAQ HDR is not supported yet by the Netflix App on the X1 XG1v4 box. My entire system is comapatable and capable however the only content I can receive from the Comcast box curently in 4k AND HDR(10) is the OnDemand Olympics content. Cocmcast/Netflix needs to either revise the FAQ and/or get Netflix to fix the problem or impliment the feature. That is the reason you only see the Ultra 4k banner for the programs. Much the same reason you only see that on olden Roku or other TVs, set-top boxes or BD players that support 4k but not HDR or Dolby Vision.

 

The box supports HDR10 but not Dolby Vision. This MAY be a future release but only Comcast and Netflix know the answer as to if this is going to be supported, ever. One thing I do know is the HLG which is primarally used for broadcast, cable and sattleite delvery of HDR will be supported by the box but output as HDR10 (maybe 10+ and DV in the future) to the HDMI outout. What is nice about this is you won't need HLG support in your TV, AVR and other comppnents in order to enjoy the added experience of HDR in broadcast, cable and premium content. I can only assume that OnDemand HDR with be in HDR(10(+)) and/or DV rather than in HLG.

 

IF I am wrong and HDR is supported on the X1 NF app then I will need some assistance as I have two 4k boxes and neither of them will output HDR except for the OnDemand Olympics content (and it is also in Atmos and that works also). Atmos (also known as Dolby Digital Plus(+) also works on the NF app. Might be I missed a NF update that would be included in an X1 platform update but I am rather confident that it is not supported, yet. There are many posts in other threads here and on AVS forum that confirm what I am seeing.


do you have a smart 4k TV with netflix app? if so, log in and view the catalog. you should see 4k titles and checking them you should find a program with HDR. play that recording to verify your TV can handle HDR(10). note that ATMOS is not an audio stream but an add-on feature of mpeg4 in an added text stream that instructs ATMOS enabled receiver how to handle audio streams to achieve the ATMOS options. you may see dolby vision (an HDR format) on your TV's netflix app. HDR10 is open source and free to use by the producers of programs as well as video equipment.



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Yes my TV is fully capable and I get full HDR and DV funciions with it's apps. I also get full HDR and DD+ with the X1 box but only for the OnDemand Olympics content (and of course from 2 UHD players as well). All Netflix shows are only in UltraHD with no HDR at all (or DV). The issue IS NOT WITH MY TV or setup. The issue is with the Netflix app on the X1 XG1v4 box. There are reports out there about it being functional and Comcasts own FAQ says so, but I have been in contact with tier-3 and they have confirmed that only UHD is possible at this time with NF. I can use my TV but then I only have DD5.1 due to having no fully functional ARC channel (only DD5.1 supported by TV and Oppo HDMI ARC-output (ARC being input to Oppo from TV). I also have a Roku but it does not support Dolby Vision and even if it did the Oppo 203 that I front end things with also does not support DV on it's HDMI input (yet--they are working on it). So I can either have the best video with so-so audio or even better audio but no HDR capability (through the X1 box. I do have the ability to have HDR10 through the Roku and also a Sammy UHD player that does streaming and has HDR as well but no DV).

 

And yes I know all about Atmos. There are two flavors; full Atmos which is DDTHD on the core 8 channels and lossy height and other feature channels. The streaming version is DD+ on the core 8 channels (lossy as DD+ was originally developed for HD-DVD but then modified and expanded for 13.1 streaming capabilities and other purposes). Modern stuff if it is capable and can decode all the extra channes will report Atmos as input but it can be missleading. Lossless DDTHD on the core 8 would NEVER be sent on streaming due the amount of bandwidth needed. I generally refer to it as DD+ since that is usually the best you can get out of most streams (rarely in 7.1 but shows up on VuDu once in a while and there is now Atmost content out there). My olden AVR does DD+(and DDTHD) but not Atmos which is just dandy fine for me since I only have a 7.1 system. I prefer to get the DD+ since it is @1.5mbps (like DTS but more channels, sounds much better and makes the pretty blue led come on to indicate HD audio).

Expert

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

https://help.netflix.com/en/node/42384 go to last of the drop down's for how to tell which titles are available. Netflix must not be recognizing your system's capabilities.



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Yes
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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.

 

tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it. 

 

Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr. 

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.

 

tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it. 

 

Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr. 


you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Rustyben wrote:

@Mr_Kludge wrote:

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.

 

tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it. 

 

Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr. 


you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.


You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have).  X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived  (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...

 

Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.

 

Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.

 

Expert

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.

 

various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test. 



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Rustyben wrote:

xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.

 

various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test. 


What Rusty is requesting here would be a valid way to rule in or out the port the 4K DVR is currently connected to. However; the XG1v4 DVR is still likely the problem, but try his request anyway.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:

@Rustyben wrote:

@Mr_Kludge wrote:

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.

 

tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it. 

 

Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr. 


you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.


You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have).  X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived  (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...

 

Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.

 

Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.

 


It should make you laugh, ask the expert if he has the same equipment as you do. If someone doesnt have the equipment, shouldnt be making a comment.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Rustyben wrote:

xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.

 

various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test. 


Mine does. It is nearly new and I would not be able to play UHD 4k HDR10 and Dolby Vision disks on it through my players if it was not. And besides HDR10 (from Olympics OnDemand content) works fine as I have been saying from the xg1v4 to my system so that proves everthing is fine. And yup as recently as yesterday I plugged the X1 DVR into the TV directly using both the cable that came with the DVR AND then the cable that came with the Oppo player and both have the same results. I'm a master trouble shooter, so I usually know what I am doing.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@MNtundraRET wrote:

@Rustyben wrote:

xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.

 

various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test. 


What Rusty is requesting here would be a valid way to rule in or out the port the 4K DVR is currently connected to. However; the XG1v4 DVR is still likely the problem, but try his request anyway.


The DVR is for sure the issue, but its the specific Netflix app (and/or verision) that is the issue since as I have said numerous times I can get HDR10 out of it, but just not with Netflix and I came here to ask if ANYONE is getting HDR10 and/or Dolby Vision HDR from the xg1v4 using the Netflix app. So far I have found noone that has been able to do it, yet. The X1 box even reports that my system is fully UHD 4k with HDR capable. As I understand it that is what the circle on the left of the Video Diaplay settings is trying to convey or saying and verified by HDR10 function from OnDemand content played through the cable box/DVR.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Wolverine062 wrote:

@Mr_Kludge wrote:

@Rustyben wrote:

@Mr_Kludge wrote:

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.

 

tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it. 

 

Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr. 


you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.


You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have).  X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived  (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...

 

Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.

 

Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.

 


It should make you laugh, ask the expert if he has the same equipment as you do. If someone doesnt have the equipment, shouldnt be making a comment.


Exactly. So anyone out there that has; Comcast Xfinity X1 system with xg1v4 4k DVR that has seen anything other than "UHD Ultra 4k" shown for any content on Netflix????? I.E. getting HDR and/or Dolby Vision content. Obviously a fully capable systen would be required. I asked this question on the AVS Forum official X1 thread and.....crickets......I suspect most use their TV and/or streaming box or UHD player directly for this need and most folks that watch NF on X1 are doing it to TVs and/or systems that are not 4k and don't care?

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Just for scheizt, grins and giggles I once again connected the xg1v4 DVR direclty to my TV a Vizio M55-E0 running the latest recent fiemware. The DVR is connected to port one of the TV which is HDCP 2.2 and HDMI 2.0b with full UHD Color option turned on (I really don't need that, but have it set that way just in case and because). I used my best and newest cable which is the one that came with my nearly $600 Oppo UHD player. It is of the optimum length at ~6' (It's probably more like 1.5m but close enough). Same results as before. X1 box reports full capability, detects the Vizio TV and still the Netflix app refuses to serve up anyting other than UHD Ultra 4k content. 

 

It occoured to me that the full UHD color option might have been messing with things so I turned it off. Still not working and the only change I saw was that the DVR did not like that at all. Kept HDMI handshaking all over the place but sis eventually settle down. I noted that when set to full color the input (from the DVR) is10bit depth and the Oppo upscales it to 12bit. When I turn full color off it switched to the input being 10bit as before but the outout to the TV dummed down to 8bit as it should due to the reduced settings on the TV. I had already reconnected the DVR to the switch at that point and did not try direct, but it would be a waste of time anyway. 

 

Ok fine. For completeness I tried without full color drect to TV and...guess what...still no HDR. BTW - I did the reload NF option in the get help menu of the app each time I tried things. No time to wait for the box to restart and things are recording so...anyhow HDMI handshake seems to do it's thing since when I change to HD rather than UHD seting in diplay menu it will serve up the proper content. I haven't tried dumbing down to SD to see what it does. I suspect 480i would serve up only SD and 480p would be either SD or HD depending on NF inerepritaion of those. 720p should be HD and know for sure set to 1080p it only serves up HD.

 

So case closed. This thing just aint able to do this...yet...either my boxes are fubar or this is an issue with the app and/or NF servers or possibly some strange thing where the box capabilities are not getting sent to the NF app and on to them.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

I forgot to add that I set my avr to TV/CBL input which is set to only optical from the TV during these tests to eliminate any issues coming from it over HDMI (though that could not interact anyhow given my setup). Also after I got donemy HDMI audio from the Oppo was FUBAR because I bumped the cable a bit and it came loose from the AVR. That resulted in much wheeping, whaling and nashing of my teeth while I got that sorted. Thought I might have blown the AVR and/or Oppo since I was getting zero audio from it or it's dedicated input on the AVR. Glad that is all sorted. So with the HDMI cable to the AVR unhooked all my testing to both the TV and through my convoluted system thateliminated ANY HDMI handshake issues that could have occured.

Expert

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

The problem is that this forum has no Official Employee available to Research/reply of these issues. until someone in the future is assigned the job of contributing to the forum all we have is the history of posts. Sadly above, it seems an issue is preventing the HDR10 from switching 'on' as seen from Netflix's servers end of the connection.



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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Hmm.  I thought I had seen at least someone who got HDR from 4k DVR Netflix.  Did you see this post?

http://forums.xfinity.com/t5/X1/LG-E6-TV-Comcast-XG1v4-DVR-Roku-Ultra-amp-LG-UP970-Blu-Ray/m-p/30497...

 

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@RobertWy wrote:

Hmm.  I thought I had seen at least someone who got HDR from 4k DVR Netflix.  Did you see this post?

http://forums.xfinity.com/t5/X1/LG-E6-TV-Comcast-XG1v4-DVR-Roku-Ultra-amp-LG-UP970-Blu-Ray/m-p/30497...

 


Ya it is quite the mystery. Thanks for the link. I had not seen that. I hang out more on AVS than on here. Anyhow I got my first X1 4k box the middle of the last week of Februrary after this. Post confirms what I have seen. Interesting that they indicate that the box did not decode HDR corectly. They should have said that option did not een present itself. If you read the notes they could not search HDR (or DV content for that matter) at all so you should not expect it to even close to work if only "Ultra 4k HD" is coming up on searches. Ultra 4k HD won't switch to HDR since it is only a 4k stream. HDR or Dolby (Vision) must be displayed in the title for it to play in HDR. I keep calling this "UHD Ultra 4k" but Netflix calls is "Ultra 4k HD" or shorthand it could be UHD 4k. Or maybe it lists it as "Ultra HD 4k". Anyway you get the idea. I'm away from the box so I can't look.

 

I'm having better luck than them. My TV works corectly with both HDR10 and Dolby Vision. My Sammy 85k does a fine job with HDR10 (it's not DV capable and never will) and I do have a Roku Sremaing Stick+ but I haven't opened it yet and might be going back to Sam's Club for a refund? I really don't need it since I bought it for HDR10 streaming but my Sammy can do that for me. Many that have the Oppo use it since the 203/205 don't have any streaming apps and the player is cheep and is one of the best streamers out there. I ordered up a LG from Crutchfield a while back but decided on the Oppo and refused shipment so I never experienced it. Thinking now I should have kept it for DV streaming since I have the audio degradation issue with my TV and AVR. It was kida pricy for what it was anyhow and I didn't know how important DV streaming would be for me. I watch all TV shows on cable in DD5.1 anyhow and I really just want HDR and DV for Netflix. I prefer to watch movies on disc or occaionally on OnDemand/premium for movies I want to see but don't care to get the highest PandAQ. 

 

BTW - the reason they had issues with DV to their LG OLED is that there is a known bug/problem with that and the '16 and '17 OLED TVs (some of them). It's widly discussed on the Oppo 203 thread. I don't think it matters what source (other than TV app) you send it. The LG OLEDs tend to crush the blacks with DV content for some reason. Part of why I opted for a $800 TV (that I paid <$400 for) that was XLED (equivelant to Sammys QLED) rather than pay $1,500+ for OLED. The tech just isn't baked enough for me, yet, and is still way expensive IMOHO. 

 

Again thanks for sharing. I am going to be contacting a higher autorty at Comcast to addres this. I have a suspicion that at some point the app on X1 did do HDR and possibly DV since there are articles out there from last Fall showing it working (or at least taliking about it). I wonder though since HDR (at least for cable/broadcast and in TVs) was/is so new that most reviewers don't know what they are taliking about and it may not really have been happening and they were told that it would work. Bottom line is that as far back as 2 months ago it was not working. Not working when I got into the game and still not now. Maybe they had issues and pulled back to an older version of the app. Certainly looks like the version of NF on my boxes is from 2015 which woould explain the issue.

 

As I stated on my first post they either need to revise the FAQs (on both Comcast sites and Netflix) or get off the pot and release(re-release) code that supports this functionality. Problem is that ANYONE at Comcast is going to be less knowledgle than me and assume it's a technical or broken box on my end (which it is but their problem). The only thing offered at this point is to swap boxes and that is not acceptable to me. Part of the reason I ended up with 2 4k boxes is that my 1st was having issues, but that is because a service center store impropperly removed an old bad broken (either tuner or HD) xg1v1 that was corrupting recorings and the system thought it was still there and throwing all my recordings to the cloud. Once I got that sorted (took 3 calls and 3 different techs.) everything has been fine since. In that case they sentme a new unit, but guess what; It woould have NEVER fixed the problem. So I opted to have the best equipment for my needs on all TVs with the best remotes etc.

Expert

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Mr_Kludge:

 

Maybe by know you understand why I never opted to get any X1 cable-boxes or the 4K DVR. They were never worth the additional expense to even bother with.

 

All 4K and HDR can be gotten directly by using high-end UHD 120 Hz. televisions, over high-speed streaming on the Internet.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Hmmm...actually all my boxes are the same cost weather X1 or legacy. I upgraded to the X1 platform AND GigE and am paying ~$20 less than I was with legacy and 200mb(which was recently bumped to 250). 

 

This is my 4th time on X1. Years ago when it first came out I tried it 3-4 times (attempt one the "contractors" that showed up were sent packing since they would not let me hold on to my carefully selected fully functional legacy equipment). All the installs after that were major fails for one reason or another. Platform is much better now (several years later). The 4k boxes seem much more stable than any of the others and I have had EVERY one they have released and all the legacy ones also at on point or another.  The bedroom has an xg2 since I won't allow cable boxes in my home that do not haver their own tuner and take away a tuner from one of the hubs. I like to fool around too much and don't want my family yelling at me when I'm moving the main gateway around. I have a 4k box connected to an old Panny 720p plasma in preperation of that room getting the 4k I now have and upgrading to something bigger, better and newer in the cave probably around this time next year when this years TVs are being liquidated.

 

The reason I want HDR on the X1 box is 3 fold; voice search, convinience and it will allow me to do Dolby Vision/HDR AND get full DD+Atmos out to my olden Denon DVR which I am completly happy with and fits my needs and there is no really good reason to upgrade it other than for ARC (which I have on the Oppo anyway). If and when Vizio and Oppo sort out their ARC issues that will become moot also but in the meantime it would be a fantastic thing to just use the X1 box. I don't need a new AVR for switching since I have the combo of a cheep (but fully functional) 4k switch that fornt ends the Oppo. Before I purrchased the Oppo I was considering a AVR upgrade but to replace the audio section quality of what I have now is gonna be big bucks.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Hmmm...actually all my boxes are the same cost weather X1 or legacy. I upgraded to the X1 platform AND GigE and am paying ~twenty less than I was with legacy and 200mb(which was recently bumped to 250). 

 

This is my 4th time on X1. Years ago when it first came out I tried it 3-4 times (attempt one the "contractors" that showed up were sent packing since they would not let me hold on to my carefully selected fully functional legacy equipment). All the installs after that were major fails for one reason or another. Platform is much better now (several years later). The 4k boxes seem much more stable than any of the others and I have had EVERY one they have released and all the legacy ones also at on point or another.  The bedroom has an xg2 since I won't allow cable boxes in my home that do not haver their own tuner and take away a tuner from one of the hubs. I like to fool around too much and don't want my family yelling at me when I'm moving the main gateway around. I have a 4k box connected to an old Panny 720p plasma in preperation of that room getting the 4k I now have and upgrading to something bigger, better and newer in the cave probably around this time next year when this years TVs are being liquidated.

 

The reason I want HDR on the X1 box is 3 fold; voice search, convinience and it will allow me to do Dolby Vision/HDR AND get full DD+Atmos out to my olden Denon DVR which I am completly happy with and fits my needs and there is no really good reason to upgrade it other than for ARC (which I have on the Oppo anyway). If and when Vizio and Oppo sort out their ARC issues that will become moot also but in the meantime it would be a fantastic thing to just use the X1 box. I don't need a new AVR for switching since I have the combo of a cheep (but fully functional) 4k switch that fornt ends the Oppo. Before I purrchased the Oppo I was considering a AVR upgrade but to replace the audio section quality of what I have now is gonna be big bucks.

Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:

Hmmm...actually all my boxes are the same cost weather X1 or legacy. I upgraded to the X1 platform AND GigE and am paying ~twenty less than I was with legacy and 200mb(which was recently bumped to 250). 

 

This is my 4th time on X1. Years ago when it first came out I tried it 3-4 times (attempt one the "contractors" that showed up were sent packing since they would not let me hold on to my carefully selected fully functional legacy equipment). All the installs after that were major fails for one reason or another. Platform is much better now (several years later). The 4k boxes seem much more stable than any of the others and I have had EVERY one they have released and all the legacy ones also at on point or another.  The bedroom has an xg2 since I won't allow cable boxes in my home that do not haver their own tuner and take away a tuner from one of the hubs. I like to fool around too much and don't want my family yelling at me when I'm moving the main gateway around. I have a 4k box connected to an old Panny 720p plasma in preperation of that room getting the 4k I now have and upgrading to something bigger, better and newer in the cave probably around this time next year when this years TVs are being liquidated.

 

The reason I want HDR on the X1 box is 3 fold; voice search, convinience and it will allow me to do Dolby Vision/HDR AND get full DD+Atmos out to my olden Denon DVR which I am completly happy with and fits my needs and there is no really good reason to upgrade it other than for ARC (which I have on the Oppo anyway). If and when Vizio and Oppo sort out their ARC issues that will become moot also but in the meantime it would be a fantastic thing to just use the X1 box. I don't need a new AVR for switching since I have the combo of a cheep (but fully functional) 4k switch that fornt ends the Oppo. Before I purrchased the Oppo I was considering a AVR upgrade but to replace the audio section quality of what I have now is gonna be big bucks.


https://help.netflix.com/en/node/42384

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Yes, im aware of all the settings and equipment i need and have all. As answered by comcast rep. HDR is not yet available through the xg1 box.
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Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@ComcastLeon wrote:

Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.


A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.

 

This is VERY frustrating since over the past couple of months I have spent an enormous amount of time trying to determine what the problem is and now, confirmed again that this "ADVERTISED" all over the place feature is not in fact working and enabled. It's fine that it is not yet, and I prefer solutions that are baked and don't have problems and go belly up on me. HOWEVER I am rather upset that this has been out in the wild for months and noone has thought to at least update the FAQs to reflect REALITY.

 

I will call front line support, tier-3 and customer service (during normal hours when the "A" team is working) and report this and request that a ticket be opened and this issue taken care of so that others don't experience the very fustrating and ludicris journey I have.

 

I am on the beta list and Comcast Labs advanced list and I'm not opposed to testing it out prior to when it is in the wild. I assume that changed code for NF won't have too much of a negitive effect on the X1 DVR box. Unless of course that is the problem, which it well may be since I don't think it is "certified" for Dolby Vision, yet so.....that may be the big delay. Still at least HDR10 in the meaantime would be just dandy.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

This information needs to be modified and/or removed from Netflix:

Using Netflix on your Comcast Xfinity X1 set-top box

Welcome to Netflix on your Comcast Xfinity X1 set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix FeaturesSet up NetflixSign out of NetflixNetflix in Ultra HDNetflix in HDR
Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need:

A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.)
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.
The following X1 models currently support Netflix in HDR:

Arris XG1v4 (X1)

 

This information needs to be modified and/or removed from the Xfinity X1 FAQs:

Can I Watch Netflix in 4K UHD/HDR on Xfinity X1?

Yes, you can watch Netflix in 4K UHD (Ultra High Definition) and 4K UHD/HDR (High Dynamic Range) on Xfinity X1 as long as you have a 4K or 4K/HDR TV and/or AV receiver and/or Soundbar (HDMI port must be HDCP 2.2 compliant), a 4K-compatible TV Box and a subscription to the Netflix Premium Plan. You can consult your TV manual for more information on 4K UHD and HDR capability. You can also check or change the Netflix plan you're currently on by visiting netflix.com/ChangePlan.
How do I access Netflix on X1?
Already a Netflix subscriber? You can use your existing Netflix login credentials to sign in through the Netflix app on X1. Learn more about signing in to the Netflix app on X1.

If you're new to Netflix, you can sign up directly through Comcast. Learn more about signing up to the Netflix app on X1.

How can I receive an XG1v4 TV box?
XG1v4 TV boxes are X1 DVRs, and they are not available to order online. Please contact us to order. See an overview of X1 DVR services for more information.

Does my Netflix account have to be billed through Comcast?
No, your Netflix account does not have to be billed through Comcast.

What video resolution is required to view 4K UHDHDR content on Netflix?
Video display must be set to 2160p60 resolution. On the XG1v4 TV box, this can be done in the Settings menu on X1, and the cables provided with the XG1v4 are compatible. Please see more about using the X1 guide to adjust your video display.

What are the HDMI port requirements to view 4K UHD and 4K UHD/HDR content?
4K UHD and 4K UHD/HDR content may not be supported on all HDMI ports on the television/receiver. The HDMI port on your TV/receiver must be HDCP 2.2 and above in order to stream Ultra HD 4K Netflix content. Please consult your TV/receiver's user manual or your device manufacturer to see if your TV/receiver's HDMI ports support HDCP 2.2 and above.

If the Xfinity X1 XG1v4 TV box is connected to a HDMI port which is not 4K compatible, you may experience six to eight seconds of black screen/no signal, while the TV box automatically adjusts to the next best resolution available.

If a black screen / no signal lasts longer than 30 seconds, follow these steps:
On the Xfinity Remote, select xfinity-Up-Up-2. Enter Control Code 1080 to revert to 1080 resolution.
Ensure the XG1v4 TV box is connected to a HDMI port on your TV/receiver that is HDCP 2.2 or above.
Ensure video display on the XG1v4 TV box is set to 2160 resolution. See more about how to adjust your video display with the X1 guide for instructions.

How will I know if I'm viewing 4K UHD or 4K UHD/HDR Netflix content on X1?
Available 4K UHD titles display "4K UHD" in Netflix, in the program description. Available HDR titles display "HDR" in Netflix, in the program description, and will replace "4K UHD" being displayed in the program description.

Is there a charge to view 4K UHD or 4K UHD/HDR Netflix content on X1?
You do not pay a 4K-specific charge to view the content on X1. However, all other fees associated with your Xfinity service including DVR fees for the XG1v4 TV box, and Netflix Premium subscription plan fees will apply.

Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:

@ComcastLeon wrote:

Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.


A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.

 


Let me get back to you. The teams are working hard to get the feature released, it seems that the documentation was released ahead of the feature which is causing confusion. While I can't comment on release dates I can say there should be no reason to pull down the documentation at this point.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@ComcastLeon wrote:

@Mr_Kludge wrote:

@ComcastLeon wrote:

Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.


A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.

 


Let me get back to you. The teams are working hard to get the feature released, it seems that the documentation was released ahead of the feature which is causing confusion. While I can't comment on release dates I can say there should be no reason to pull down the documentation at this point.


The FAQs have been online since the 1st of the year. I have seen them since early February. They seem to have been expanded somewhat recently (however I honestly never paid much attention to them until recently since all the info is common sense when it comes to 4k and HDR. It took me only a couple min. to detemine it was not enabled 2 months ago and confirmed with a call to tier-3. I since have become impatent with the delay and continued advertising that is incorrect) which may be a good sign but very bad form to release the info etc. before it is really not real. There are articles, press etc. as old as last Fall that state this is all possble and even screen shots of it working on a TV. It's time to either get off the pot and get it out there or at least post something on both Comcast and Netflix websites and FAQs to inform folks that, yes, but not yet. I'm a patient and understanding customer, but only if I not being given information that is not correct and wastes my time. Time to be transparent and at least give some info as to what the hold up is, then we can all be patient until the engineers do there marvelous thing.

 

I would LOVE to be able to get my grubby hands on ANY alpha/beta ANYTING code that would at least attempt at making this work. I have very specific needs and bought into and changed my TV over to X1 from legacy SPECIFICALLY for this feature. Lack of Comcast 4k content is one thing and concernes me not but having HDR and Dolby Vision with Netflix is not only required but EXPECTED these days. Technology for HDR has been perfected and out there for around 3 years now. To have a high end 4k box without HDR is really sad. It's like a kiss without a squeeze or apple pie cold without ice cream. Just leaves you wanting someting else.

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

After a couple hours, 4 box name changes, box swaps, numerous settings changes, swapping of power supplies and reprogramming of 4 remotes I now have HDR with NF . With the help from some nice folks over at the AVS Forums I was able to determine that the box that I have been testing with was behind on code. My other box had the correct code. The code is not the prefered released code. That box is signed up for advance preview code and when I swapped them a while back I did not request for the other to have it and drop the advance code from the other. The tech I worked with to try to get the code sorted out was unable to push the new code to my box stating that there were errors on all of my boxes related to my plan with NF. That is ludicris since I have the UHD 4k plan and it was giving me 4k. I think he just did not know how to enroll the box in the advance code.

 

I need to call during the day when the "A" team is working and see if I can get my other box updated to the latest. I was thinking that the code that does support HDR was in a "beta" state, but someone that just picked up a box today (yesterday) was the one that was able to send me a screen shot of their code release and I put 2 and 2 together and made HDR. It could be that this code is just now making it's rounds. Both my boxes said they were updaed on the 2nd, but one had the HDR code and the other did not. What is odd is that the one that was updated is not on a 4k TV and the one that is did not get updated. This may be since i have the DVR connected to a 4k switch that I power off when not in use to avoid freeze up and other issues upon startup. Normally you have a TV connected to these things and neither the TV nor the DVR ever fully switch off. I really think it is becuase i requested advance code on the other and the one in question was just skipped or it has problems. Who knows, it is working now at least for HDR10. Dolby Vision is not working and I suspect that is a work in progress on this box and my Oppo needs firmware if it ever gets it to enable DV on it's HDMI input anyway. HDR10 beats no HDR at all.

 

I am still pushing the issue with Comcast since there is info out there that it supports DV and does not. Also it appears that only some folks have or are able to get the code that supports HDR. Since the tech told me that the later code is not the "prefered" code that tells me that it is not fully baked yet.

Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Glad to hear you got it working.

 

XG1v4 only supports HDR10, the hardware does not support Dolby Vision. If you're referring to the Netflix support page, the statement about TV support is a generic Netlix statement on TV support. The supported device list states the XG1v4 supports HDR.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

 


@ComcastLeon wrote:

Glad to hear you got it working.

 

XG1v4 only supports HDR10, the hardware does not support Dolby Vision. If you're referring to the Netflix support page, the statement about TV support is a generic Netlix statement on TV support. The supported device list states the XG1v4 supports HDR.


Thanks for the info an help. In standard fassion just like when I have ordered something and it's taking a long time I enquire and complain and it shows up that day or the next. I should be in the habbit of taking screen shots of things since over the weekend the NF FAQ said Arris Xg1v4 in HDR and Dolby Vision. Maybe I was seeing things. Anyhow this seems to be a work in progress. Got further help today and learnt that my working box was just updated yesterday and the other will probbaly get updated, eventually.  I was not working again today but was at least serving up HDR but not switching to it. I had to restart the box and now all is well again. Prior to that both HDR NF with my Sammy k85 AND OnDemand from the X1 box was working in HDR. This thing seems to have a mind of it's own. It is almost like every time I use it I have to restart for it to read the full system capabilities and play ball. At least I know I can beat it into submission if I need to.

 

Now Dolby Vision would be a nice addition but not 100% needed.

 

Oh and I noticed that I have a Sling TV app on X1 now. What's up with that?????

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Plucknbach wrote:

I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10. 

 

When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents. 

When using my smarttv to access Netflix,  I do receive results for HDR content. 

My tv is new Sony bravia xbr65x900e which supports HDR10. 

 

Why doesn't the Netflix app in the XG1V4 able to provide HDR results. 

 

Thank you.   


Have some patients (which aperently I lack). Code to support was released last week and is slowly rolling out. Depending on when you got your box deployed will probably determine when it gets updated. Don't bother calling and asking to have the code pused. This is a controled release and they are not allowing the techs. to push it out. However I know if you get a brand new box sent to you or from the store that you have a very good chance at getting the code required. 

 

Box code needs to be, at least: AX014AN_3.0p2s2_PROD_sey which is in the X1 settings menu/info and also in the NF app (press back at NF main screen, select config gear.cog, get help then device info for the versions. Apperently the 2015 date stamp on the NF app has nothing to do with it working or not. It is the X1 box code release that is important which informs the NF app of the system capabilites and sends it on to their servers for assets to be served up.

Frequent Visitor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

I wasted hours today swapping cables/inputs, researching, and hair pulling trying to figure out why my shiny brand new XG1V4 wasn't outputting in HDR for Netflix. Then I found this thread.

 

The communication from Comcast is severely lacking when it comes to 4K. There is misinformation everywhere.  Hope my box gets the new firmware update soon!

Regular Contributor

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Biggen12 wrote:

I wasted hours today swapping cables/inputs, researching, and hair pulling trying to figure out why my shiny brand new XG1V4 wasn't outputting in HDR for Netflix. Then I found this thread.

 

The communication from Comcast is severely lacking when it comes to 4K. There is misinformation everywhere.  Hope my box gets the new firmware update soon!


More info here: http://www.avsforum.com/forum/42-hdtv-recorders/1455102-official-xfinity-x1-stb-thread-84.html

It's been an interesing saga. Also I posted new info there about a minor NF app update to the X1 4k box that may either be helping or hindering thing.

 

Totally random on who gets the correct firmware or not there is another person there that I am working with trying to get more info. He got a fairly new box and had the new f/w when I was having trouble then I found one of my boxes was updated and the other not. Last I checked my other box had still not been updated. I don't know what the secret sauce is. Even tier-3 can't push the corect firmware. Has to be the system. If you call them you might be able to escalate to engineering who may be able to do something.

 

Apperently, see post a bit back here, there is an update that is pushed when you connect the box to a 4k tv but it does not seem to always work. You might try a system refresh to see what happens. I was going to do one, but I found out how to maniputlate my system into behavng. Detals on that are on the AVS link I provided.

Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote: 

Apperently, see post a bit back here, there is an update that is pushed when you connect the box to a 4k tv but it does not seem to always work. You might try a system refresh to see what happens. I was going to do one, but I found out how to maniputlate my system into behavng. Detals on that are on the AVS link I provided.


This is not true. As new software is available it rolls out in a controlled manner across the footprint and is monitored during the process to ensure that there are no issues. There is no mechanism to detect that the box is connected to a 4K TV to enable a separate software push.

 

For those waiting for HDR functionality in Netflix, this will come with in firmware AX014AN_3.0x and users should see this over the next week or so. Appreciate your patience


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

Thank you for this info. Makes much more sense than a lot of info out there. There has been much miscommunication, delays and confused folks both customers and on the comcast side with this feature. My guess is my 2nd box to me that has not updated yet has not done so since I received it several weeks after the other however the one that is updated is newer and has a higher serial number. I know you are probably not at liberty to disclose how the sausage is made but it would be cool to know what the pecking order is. My guess an update like this will take some time as you mention that the updates are monitored which means manual intervention or at least someone watching logs while it happens.

Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics. I suspect the first HDR broadcast content will be on premium channels, the commercial free versions of top tier cable channels like AMC or possibly new pay for content options like movie rentals, purchases or maybe even new content choices.

As I mentioned here and in avs. I did see an update within the last couple days which confirms a new version of nf. When my HDR on nf started to finally work the version was slightly different. And of course I had to get at least one box with the firmware you mention in order to even test it. The older version does support hdr on comcast content so that makes it even more confusing and frustrating as yesterday's poster mentioned. They had hours of frustration. I had a frustrating entire weekend last and some more later last week. Last weekend I saw some activity that pointed to this having been released and so I started asking and testing.

If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce.
Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:
Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics. 

If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce.

As stated previously, the XG1v4 hardware does not support Dolby Vision. There's no option to enabled this in the future.

 

I'm not sure that I fully understand your HDMI switch setup or I haven't seen a post with the full setup description. I would start by testing the XG1v4 connected directly to the TV to see how that experience goes and then take a look at your switching device.


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@ComcastLeon wrote:

@Mr_Kludge wrote:
Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics. 

If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce.

As stated previously, the XG1v4 hardware does not support Dolby Vision. There's no option to enabled this in the future.

 

I'm not sure that I fully understand your HDMI switch setup or I haven't seen a post with the full setup description. I would start by testing the XG1v4 connected directly to the TV to see how that experience goes and then take a look at your switching device.


Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.

 

I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k.

Official Employee

Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@Mr_Kludge wrote:


Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.

 

I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k.


Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.

 

Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo?


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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4


@ComcastLeon wrote:

@Mr_Kludge wrote:


Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.

 

I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k.


Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.

 

Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo?


-Set up is thus; Xgv4>Roofull 3 port 18g HDR/DV capable pass-thru switch>Oppo 203 HDMI input>Vizio M55-E0

Vizio HT Monitor is configured for full color support (which I raeally don't need) is HDCP 2.2 capable and of course HDMI 2.x (whatever you want to call it I would call it HDMI 2.0b)

-Oppo is using split output video to Vizio and audio to Denon AVR-1909. AVR lacks 4k/HDR/ARC etc. it's an oldy but a goodie

-I also have on the switch a Samsung UBD-K8500 UHD player which is HDR10 capable

-Also on the switch is a Roku Streaming Stick+ which is also HDR10 capable

I have in the past front ended the Vizio with the Roofull switch in order to test Dolby Vision pass-thru from the Oppo which works without issue.

Currently my only DV sources are UHD optical discs played in the Oppo or apps on the TV

With all sources/scnereos the only issues I have are with the XgV4 AND NetFlix with HDR10. HDR10 content (currently relegated to OnDemand Olympics content) has NEVER failed from the Xg1v4 with any of the code I have seen in the past couple months. Only NetFlix has been an issue. HDR10 streaming and optical discs jump into HDR instantaniously from both the Samsung player and the Oppo. Roku HDR content also works well and as good as the Sammy and the TV apps. When doing HDR10 with the NF app in the Xg1V4 there are many HDMI syncs, blank screens, handshaking and switching etc. Once it gets going there are no issues. My son and I wateched the entiere 1st episode of Lost in Space on NF through the v4 last night without trouble other than having to go in, exit then restart NF again. I have to go through this proicess EVERY time the system is shut down and started back up. Occatioanly however it will HDMI handshake when I first enter the app and then most or some HDR assets will play in HDR but most of the time it will say it is HDR but will stream just 4k (and in some cases have some weird video anomolies) unless I exit from one of two places in the gear/get help menu and then restart NF. The restart NetFlix option under get help under the gear WILL NOT fix it like the method I just detailed. Only other way to get HDR function back with NF is to do a box restart either from the menu or power pull since there is no reset or power button on the v4.

 

Hope this detail helps.

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Re: HDR CONTENT ON NETFLIX THROUGH XG1V4

While we are on the subject of bugs there seems to be a 2-channel audio issue with this box. Attempt to watch Cosmos Laundromat while box audio setting is "expert". I'm not sure what the audio is but I suspect that it is in PCM? Might also be DD2.0? Anhow box goes nuts and then does not play audio at all. I've had this issue both connected through switch, directly to Oppo and directly to TV. I have to change the setting to Auto Detect (DD 5.1) or PCM and I get audio, the box does not freek out and it does play in HDR IF the stars align right. Watching it now. It is an amazing piece of HDR work. 

 

I have also experienced this blanked out audio on cloud recordings. Those are geneerally only 2-channel and will not play audio unless you switch to auto detect or PCM. Expert mode results in no audio. Also happens without switch and without Oppo and direct to the TV. Don't know about sound on TV since speakers are always off but no sound through HDMI or opical from the TV. Seems that the "expert" audio mode needs some serious work. I tried to test a cloud recording for a show that was on last week when I rebooted a box and killed it and it has to go to cloud. However checkig that recording now when last week it was 2-channel it is now DD5.1 and plays with "expert" mode so I suspect the new box code that supports HDR on NF has fixed that issue? Either that or cloud recordings are automagically corrected after a time. I think not and it is new code. 

 

The Cosmos Laundraumat thing is pretty rare. It's probbaly in PCM and noone expected that???? More a NF app issue than DVR issue but it might be a capability reporting error from box o NF app????