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@Plucknbach wrote:
I just recently upgrated my X1 box to the XG1V4. It is mentioned that the XG1 supports HDR10.
When in Netflix and searching for HDR content, results show -0-. I do find UHD contents.
When using my smarttv to access Netflix, I do receive results for HDR content.
My tv is new Sony bravia xbr65x900e which supports HDR10.
Why doesn't the Netflix app in the XG1V4 able to provide HDR results.
Thank you.
I only have one question.
Since you can already get everything to work, including HDR, using the Netflix (4K version) app found on your Sony tv. What is the reason for needing, or wanting, to use the Netflix app found on the XG1V4 box? Is it to be able to record the 4K /HDR program?
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It’s not included yet( for searching), Netflix Premium customers with an HDR capable TV can also see certain Netflix videos badged as HDR
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@Plucknbach wrote:
I just recently upgrated my X1 box to the XG1V4. It is mentioned that the XG1 supports HDR10.
When in Netflix and searching for HDR content, results show -0-. I do find UHD contents.
When using my smarttv to access Netflix, I do receive results for HDR content.
My tv is new Sony bravia xbr65x900e which supports HDR10.
Why doesn't the Netflix app in the XG1V4 able to provide HDR results.
Thank you.
are you seeing 4k movies in Netflix?
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@Mr_Kludge wrote:
Despite what is on the FAQ HDR is not supported yet by the Netflix App on the X1 XG1v4 box. My entire system is comapatable and capable however the only content I can receive from the Comcast box curently in 4k AND HDR(10) is the OnDemand Olympics content. Cocmcast/Netflix needs to either revise the FAQ and/or get Netflix to fix the problem or impliment the feature. That is the reason you only see the Ultra 4k banner for the programs. Much the same reason you only see that on olden Roku or other TVs, set-top boxes or BD players that support 4k but not HDR or Dolby Vision.
The box supports HDR10 but not Dolby Vision. This MAY be a future release but only Comcast and Netflix know the answer as to if this is going to be supported, ever. One thing I do know is the HLG which is primarally used for broadcast, cable and sattleite delvery of HDR will be supported by the box but output as HDR10 (maybe 10+ and DV in the future) to the HDMI outout. What is nice about this is you won't need HLG support in your TV, AVR and other comppnents in order to enjoy the added experience of HDR in broadcast, cable and premium content. I can only assume that OnDemand HDR with be in HDR(10(+)) and/or DV rather than in HLG.
IF I am wrong and HDR is supported on the X1 NF app then I will need some assistance as I have two 4k boxes and neither of them will output HDR except for the OnDemand Olympics content (and it is also in Atmos and that works also). Atmos (also known as Dolby Digital Plus(+) also works on the NF app. Might be I missed a NF update that would be included in an X1 platform update but I am rather confident that it is not supported, yet. There are many posts in other threads here and on AVS forum that confirm what I am seeing.
do you have a smart 4k TV with netflix app? if so, log in and view the catalog. you should see 4k titles and checking them you should find a program with HDR. play that recording to verify your TV can handle HDR(10). note that ATMOS is not an audio stream but an add-on feature of mpeg4 in an added text stream that instructs ATMOS enabled receiver how to handle audio streams to achieve the ATMOS options. you may see dolby vision (an HDR format) on your TV's netflix app. HDR10 is open source and free to use by the producers of programs as well as video equipment.
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https://help.netflix.com/en/node/42384 go to last of the drop down's for how to tell which titles are available. Netflix must not be recognizing your system's capabilities.
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@Mr_Kludge wrote:
Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.
tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it.
Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr.
you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.
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xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.
various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test.
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@Rustyben wrote:
xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.
various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test.
What Rusty is requesting here would be a valid way to rule in or out the port the 4K DVR is currently connected to. However; the XG1v4 DVR is still likely the problem, but try his request anyway.
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The problem is that this forum has no Official Employee available to Research/reply of these issues. until someone in the future is assigned the job of contributing to the forum all we have is the history of posts. Sadly above, it seems an issue is preventing the HDR10 from switching 'on' as seen from Netflix's servers end of the connection.
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Mr_Kludge:
Maybe by know you understand why I never opted to get any X1 cable-boxes or the 4K DVR. They were never worth the additional expense to even bother with.
All 4K and HDR can be gotten directly by using high-end UHD 120 Hz. televisions, over high-speed streaming on the Internet.
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Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.
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@Mr_Kludge wrote:
@ComcastLeon wrote:
Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content.
A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.
Let me get back to you. The teams are working hard to get the feature released, it seems that the documentation was released ahead of the feature which is causing confusion. While I can't comment on release dates I can say there should be no reason to pull down the documentation at this point.
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Glad to hear you got it working.
XG1v4 only supports HDR10, the hardware does not support Dolby Vision. If you're referring to the Netflix support page, the statement about TV support is a generic Netlix statement on TV support. The supported device list states the XG1v4 supports HDR.
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@Mr_Kludge wrote:Apperently, see post a bit back here, there is an update that is pushed when you connect the box to a 4k tv but it does not seem to always work. You might try a system refresh to see what happens. I was going to do one, but I found out how to maniputlate my system into behavng. Detals on that are on the AVS link I provided.
This is not true. As new software is available it rolls out in a controlled manner across the footprint and is monitored during the process to ensure that there are no issues. There is no mechanism to detect that the box is connected to a 4K TV to enable a separate software push.
For those waiting for HDR functionality in Netflix, this will come with in firmware AX014AN_3.0x and users should see this over the next week or so. Appreciate your patience
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@Mr_Kludge wrote:
Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics.
If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce.
As stated previously, the XG1v4 hardware does not support Dolby Vision. There's no option to enabled this in the future.
I'm not sure that I fully understand your HDMI switch setup or I haven't seen a post with the full setup description. I would start by testing the XG1v4 connected directly to the TV to see how that experience goes and then take a look at your switching device.
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@Mr_Kludge wrote:
Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.
I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k.
Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.
Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo?
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