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HDR CONTENT ON NETFLIX THROUGH XG1V4
I just recently upgrated my X1 box to the XG1V4. It is mentioned that the XG1 supports HDR10.
When in Netflix and searching for HDR content, results show -0-. I do find UHD contents.
When using my smarttv to access Netflix, I do receive results for HDR content.
My tv is new Sony bravia xbr65x900e which supports HDR10.
Why doesn't the Netflix app in the XG1V4 able to provide HDR results.
Thank you.
4fclubmf
Contributor
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39 Messages
7 years ago
First you want to make sure your video settings in xg1v4 device settings is set to 2160 P60. Second, according to rtings review of the tv 2 of the 4 hdmi ports support HDMI 2.0 standard which is HDMI 2 and HDMI 3. If your box is going thru Audio Receiver, make sure the HDMI ports on Receiver support HDMI 2.0 4K60hz. Also make sure the hdmi cable can support 4k60hz. I know the one that came with the xg1v4 box can.
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Plucknbach
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22 Messages
7 years ago
Thanks for your response. I just like for my equipment to be able to do what specs say it can. That's all.
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MNtundraRET
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5.9K Messages
7 years ago
I only have one question.
Since you can already get everything to work, including HDR, using the Netflix (4K version) app found on your Sony tv. What is the reason for needing, or wanting, to use the Netflix app found on the XG1V4 box? Is it to be able to record the 4K /HDR program?
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Plucknbach
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22 Messages
7 years ago
Thanks for your response.
I'm using 4k Hi-speed HDMI cables. I'll check on my device settings again. I have set top box set to 4k UHD 2160 which was the highest settings available. The one that came with the box was too short. I am using HDMI 2 port. Didn't know HDR requires higher capacity transfer rate HDMI cable than 4k UHD. I'll have to read up some more about this.
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CCAndrew
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25.9K Messages
7 years ago
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4fclubmf
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39 Messages
7 years ago
Nope. Just to use the voice search function on x1. Other than that I would use the internal netflix app
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Rustyben
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24.6K Messages
7 years ago
are you seeing 4k movies in Netflix?
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Mr_Kludge
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143 Messages
7 years ago
Despite what is on the FAQ HDR is not supported yet by the Netflix App on the X1 XG1v4 box. My entire system is comapatable and capable however the only content I can receive from the Comcast box curently in 4k AND HDR(10) is the OnDemand Olympics content. Cocmcast/Netflix needs to either revise the FAQ and/or get Netflix to fix the problem or impliment the feature. That is the reason you only see the Ultra 4k banner for the programs. Much the same reason you only see that on olden Roku or other TVs, set-top boxes or BD players that support 4k but not HDR or Dolby Vision.
The box supports HDR10 but not Dolby Vision. This MAY be a future release but only Comcast and Netflix know the answer as to if this is going to be supported, ever. One thing I do know is the HLG which is primarally used for broadcast, cable and sattleite delvery of HDR will be supported by the box but output as HDR10 (maybe 10+ and DV in the future) to the HDMI outout. What is nice about this is you won't need HLG support in your TV, AVR and other comppnents in order to enjoy the added experience of HDR in broadcast, cable and premium content. I can only assume that OnDemand HDR with be in HDR(10(+)) and/or DV rather than in HLG.
IF I am wrong and HDR is supported on the X1 NF app then I will need some assistance as I have two 4k boxes and neither of them will output HDR except for the OnDemand Olympics content (and it is also in Atmos and that works also). Atmos (also known as Dolby Digital Plus(+) also works on the NF app. Might be I missed a NF update that would be included in an X1 platform update but I am rather confident that it is not supported, yet. There are many posts in other threads here and on AVS forum that confirm what I am seeing.
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Rustyben
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24.6K Messages
7 years ago
do you have a smart 4k TV with netflix app? if so, log in and view the catalog. you should see 4k titles and checking them you should find a program with HDR. play that recording to verify your TV can handle HDR(10). note that ATMOS is not an audio stream but an add-on feature of mpeg4 in an added text stream that instructs ATMOS enabled receiver how to handle audio streams to achieve the ATMOS options. you may see dolby vision (an HDR format) on your TV's netflix app. HDR10 is open source and free to use by the producers of programs as well as video equipment.
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Mr_Kludge
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143 Messages
7 years ago
Yes my TV is fully capable and I get full HDR and DV funciions with it's apps. I also get full HDR and DD+ with the X1 box but only for the OnDemand Olympics content (and of course from 2 UHD players as well). All Netflix shows are only in UltraHD with no HDR at all (or DV). The issue IS NOT WITH MY TV or setup. The issue is with the Netflix app on the X1 XG1v4 box. There are reports out there about it being functional and Comcasts own FAQ says so, but I have been in contact with tier-3 and they have confirmed that only UHD is possible at this time with NF. I can use my TV but then I only have DD5.1 due to having no fully functional ARC channel (only DD5.1 supported by TV and Oppo HDMI ARC-output (ARC being input to Oppo from TV). I also have a Roku but it does not support Dolby Vision and even if it did the Oppo 203 that I front end things with also does not support DV on it's HDMI input (yet--they are working on it). So I can either have the best video with so-so audio or even better audio but no HDR capability (through the X1 box. I do have the ability to have HDR10 through the Roku and also a Sammy UHD player that does streaming and has HDR as well but no DV).
And yes I know all about Atmos. There are two flavors; full Atmos which is DDTHD on the core 8 channels and lossy height and other feature channels. The streaming version is DD+ on the core 8 channels (lossy as DD+ was originally developed for HD-DVD but then modified and expanded for 13.1 streaming capabilities and other purposes). Modern stuff if it is capable and can decode all the extra channes will report Atmos as input but it can be missleading. Lossless DDTHD on the core 8 would NEVER be sent on streaming due the amount of bandwidth needed. I generally refer to it as DD+ since that is usually the best you can get out of most streams (rarely in 7.1 but shows up on VuDu once in a while and there is now Atmost content out there). My olden AVR does DD+(and DDTHD) but not Atmos which is just dandy fine for me since I only have a 7.1 system. I prefer to get the DD+ since it is @1.5mbps (like DTS but more channels, sounds much better and makes the pretty blue led come on to indicate HD audio).
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Rustyben
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24.6K Messages
7 years ago
https://help.netflix.com/en/node/42384 go to last of the drop down's for how to tell which titles are available. Netflix must not be recognizing your system's capabilities.
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Plucknbach
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22 Messages
7 years ago
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Mr_Kludge
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143 Messages
7 years ago
Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.
tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it.
Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr.
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Rustyben
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24.6K Messages
7 years ago
you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver.
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Mr_Kludge
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143 Messages
7 years ago
You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have). X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...
Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.
Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.
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