About MNtundraRET

Get the cable-box replaced. Some of the older non-X1 boxes cannot handle ON DEMAND after recent chenges made by Comcast. Your box cannot be updated over the Internet or this code change. You need to get it replaced with one that handles the latest version of code used for ON DEMAND.   If you do not choose to pay for Comcast Internet, you cannot use X1 cable boxes. ... View more

@ammerette wrote: I  have replaced two boxes, still can't get on demand. I was on the  phone for over an hour with no results. It has been over a week with no solution to the problem. On demand is on the remote not the box. Do anyone know what cl-17 is? Comcast started making changes to how "On Demand" works on older regular cable only cable boxes. I ran into the same problem with my Cisco RNG150N HD cable box two months ago. I needed to get it replaced by my local service center.  You may need to do the same. By the way; X1 type boxes require Comcast Internet. I have DSL. For that reason, I only use Comcast for regular cable. ... View more

@Arlene_Moon wrote: So I've changed both my Wifi password/username. I've even went and changed my xfinity login and password. However, the same devices keep entering in my wifi despite how many times I change it and or pause them. What should I do? Device names can be confusing. They would include: printers, smart-phones, dvr's, pads, Kindles, smart-watches, etc. used on your home network. Some work even when you think they are "off". ... View more

@oliviak5 wrote: How do I check the status of support request using the ticket number provided? A Comcast employee will reply here, and allow you to PM them with the personal information needed to help you out. They will reply when your turn comes up. ... View more

@my-screen-name wrote: I have non-X1 boxes and this problem has been going on for a while. I do plan to update the equipment but seeing that even "newer" equipment doesn't work either, I think I'll wait. My HD channels look like they're zoomed; the vertical & horizontal edges are both off the screen so only the center of the picture displays. I've gone through all of the settings on the TV and HD Cable box and nothing actually helps. I can get SD channel settings (which look like the picture in the OP's post) to zoom to full 16:9 but the picture gets so fuzzy it's hard to watch. Nothing I do to the HD channels brings the picture to its proper format. Like others have mentioned, other sources display perfectly. Some channels and programs occationally do display correctly but it's not so regular that I can say which ones or when. That would be expected. the SD channels are only 420p. To synthesize pixals to fill a 2160p screen, only about 5% pixals are real. The rest are signal averaged off those few real pixals. ... View more

@eelcram wrote: How do I talk to a real live (not computer) person   Go to your local service center. ... View more

Considering all the fires going on in the state, and Covid-19 concerns, there may be fewers employees available for cable burials.    ... View more

@hhsperry wrote: Ok, so I just switched up to Xfinity from other provider about a week and a half ago - stinking box has been rebooting 3 times now in the past hour  - WHAT GIVES?  Have you checked all connections for cable ends coming loose, or a loose dirty connection? RG6u (quad shielded) coaxial is best. The box is reseting because of data errors caused by a weak signal reaching the box.   Have you upgraded your HDMI cable to a newer one capable of X1 steaming service? ... View more

@rickinflorida wrote: Trying to sort out my subscription and need to talk to an agent.  Chat agent is horrible, need to talk to someone.  I pay $175 a month and can't seem to talk to anyone.   Someone from Comcast will help you here over the private mail system, to protect your private information.   If you need to talk to someone you should go to your local service center for help. ... View more

When it comes to Samsung UHD (smart) tv's, do not set up the Comcast remote to control anything on the tv. The same for using the Samsung remote to control the Comcast equipment.   Use the tv's remote for any functions used there. TV's broadband apps, OTA, etc. Use Comcast remote for cable channels and X1 apps. I have had no problens since 1015 by following this advice. ... View more

To add. Most likely only in streaming broadband for the HD channel. Many have been listed that way for new channels in my service area. ... View more

@pah3 wrote: I am losing channels I have had for years. I am now told that I may not have HD even though I have been watching HD channels for several years. If you are talking about linear cable programing, that might be a possibility (my opinion). Comcast is shifting into the streaming programing over high-speed broadband. I see only a deminishing supply of programing in only 720p coming from them in the future for traditional linear cable television service. ... View more

@Haskellf wrote: I swapped the main box into the living room and now it’s on demand feature no longer plays any content. I can enter on demand but cannot play any content. I tried restarting, resetting and unplugging the main box but when I try to play any on Demand content I get an error msg: Sorry, we’re having some trouble XRE 22 SRM 8111 But when I try the exact on demand show on my two other smaller boxes, they work fine. Since the other small boxes work it can’t be outage related but most likely Main box related. Main box: xg2v2-p SMl boxes: xiD-C Any ideas? Does the box work if put back into the original room? If so, the problem is in the wiring between cable-box and the new location. Check cable-end and connections at the new location, and at the splitter. ... View more

@xoxonb wrote: My new xi6-a box will not respond to remote control and there is not a restart button on the box. What should I do? Unplugging the box for over one minute, and then plugging it back in should allow the box to reset and download needed information. Waiting about 15 minutes should allow everything to get downloaded. Sometimes complete loading of future program schedules can take longer but box can be used.   Did you pair the remote to the new box? ... View more

@MATaylor wrote: I wasn't looking for new or recent movies.  I explained that in my post.  I was looking for movies 25 years old or even older.   A lot of the old masters for older movies were destroyed in a fire a few years ago. Many are gone, or poor copies are all that are left. ... View more

@anneha wrote: Asking for a friend, my TV is fine.  My friend asks:   Does anyone else have Comcast and have intermittent problems getting MSNBC? At least once a week, MSNBC is a black screen on my TV, usually for 10 or more hours!! Only that 1 channel goes black. All 3 TV's have the same problem. The problem is with the incoming signal reaching the cable-box. The MSN HD channel frequency falls in an area where the signal can be interfered with. He/she need to check all connections for loose cables pulling loose from end connector, etc. They may need a technician to check their wiring.   Ask them to check the lower frequency SD channel. That one worked for me when I had the problem over a year ago on my HD channel. ... View more

It looks like you have tried all options to rule out your equipment.   The problem is with the movie site app you are using. I assume you are getting to the site, but failing on the schedule option. That would be a problem with the app. Nothing to do with Comcast.   You might try deleting, and then reloading the app. This would work if only your saved copy of app got corrupted from: RF interference, or storm related. Check the app menu for help, or contact them. ... View more

@Ma4201 wrote: crime & investigation channel reelz channel newsy tv channel ion channel   hopefully Comcast will consider converting these channels to HD sometime in the near future You may find some content from "You Tube" now while waiting for Comcast to maybe carry them in your service area. ... View more

@Tek wrote: I am in New England. I couldn't find any other info outside of the message on my bill. They are adding a bunch of cable networks that were not HD to the HD channels, but the other channels are odd ball ones.    I have it in HD on YouTubeTV, which I am curre tly using due to problems with my cable service. Love the channel. Happy to know if they ever fix my X1 that I will now have it in HD kn X1.  Yes! "You Tube" has better resolution up to 8K / HDR. "National Geo." also has some 4K HDR not available in USA cable or OTA. Most missing channels can be found on "You Tube" with some content. ... View more

Some stores may have a problem meeting COVID19 requirements for their local area.   Mine is reopenned, but allows fewer in at times. ... View more

@Deb2094 wrote: We got a new TV a month ago. Unplugged the old one, plugged in the new one, no problem. Then the screen started to "glitch" - it goes to black for a couple of seconds, then resumes. Sometimes it happens once or twice a day, other times (like now) it happens every few minutes or even less than a minute apart. Comcast phone support was useless due to language barrier (twice). We unplugged the entire setup, let the modem and router sit for a while, and hooked it all back up. That seemed to solve it, but a few days later it started again. This happens no matter what we're watching: network TV, cable (all channels), any app - Netflix, Prime, YouTube - all of them. Driving us crazy! You need to do a few things to rule out the new televsion? Can you watch anything over the air using an antenna?   Do you have an older DVR to watch a saved program?   Using an app like You Tube (found on the tv) may work if the problem is not Comcast Internet too. ... View more

@markopur wrote: No but that's an experiment I want to do. I don't have an OTA antenna yet but live only a few miles from the tower so I should get a good signal.  That would be a good idea. I get 57+ local channels using an indoor amplified Radio Shack antenna. A high quality antenna. Not the cheap types found at Walmart, etc. ... View more

Do not reply to the e-mail!   This is most likely a phishing scam. It should not be necessary but you could call 1-800-XFINITY to check your account. I would not bother if it were me. ... View more

@Rosedale1 wrote: Tech swapped out SD box for HD 2 hours ago. Tech left and new box started rebooting. Spoke to Customer service who had me unplug the new box. Worked fine for about 5 minutes and started rebooting again. The TV never comes back on. Just in a constant reboot. How is the box connected to the TV? You should be using a HDMI connection. Not the coaxial cable. Also check the coaxial connection to the cable-box. Make sure end connections on the cable have not loosened. The box may be resetting because it is not getting a good signal coming to the box. The box takes about 15 minutes to fully load code. You might need to turn on the box again after the 15 minutes. My Cisco RNG150N works that way. ... View more

@RJLambin wrote: Hello, my Xfinity Remote control stopped working. I am not able to get to a store to get a replacement so I would like to have one sent to me. But I cannot find a link for ordering one. Thanks,  Rosemary Call 1-800-XFINITY. They will have one mailed to you. ... View more

@LilDebbull wrote: Every 2 minutes or so, my TV and internet will completely freeze for about 20 seconds. <br>I have checked for loose cables, I restarted and I can’t find a phone number. It directs me to chat, then the chat robot directs me to the same troubleshooting I already did. It sounds like you are watching Tv using streaming broadband. Depending on how many devices are being used at the same time, you may not have fast enough broadband. The number is 1-800-XFINITY.  ... View more

@markopur wrote: I did some experimenting with this and found some interesting info. I checked the four major network channels in my area at different times throughout the day and the NBC and FOX affiliates were the only ones to consistently broadcast audio out of the center channel. ABC and CBS hardly ever sent anything through the center channel, save for the random commercial or The Bachelor. I checked local news, national news, primetime shows, and daytime filler on all networks.   My dad is in the same market as me but is running a Yamaha receiver and DirectTV so I asked him to do the same experiment.  He got the same results as I did! So now we know my equipment is working fine but something is odd at these stations or their networks.  Still strange to me because I've had many 5.1 setups in my adult life and this seems like a relatively recent issue to me.    I did some googling and it seems some live singing performances are forced into stereo because mixers don't want to mess with making singing in 5.1 sound good. Not sure if I interpreted this article correctly: http://www.remotewest.com/the-penseive/some-notes-on-51-and-music.html Did you do the same test watching the stations over the air (antenna)? You would likely find 5.1 signals from CBS and ABC. Of course it depends on how the local channels handle 5.1 audio signals. ... View more

@jimmybruno1 wrote: My on Demand is not working on all three tvs...   You did not answer my question! ... View more

@EThom0519 wrote: I tried to install pods to boost WiFi in dropping zones in house. After an hour on phone with “tech”, our devices are not locating our modem, the WiFi is no longer secure when found, and when we finally connect, WiFi drops in about 30 seconds. We have done about 15 modem resets including Xfinity remote “reset.” Incredibly frustrating. Most likely due to RF interference in the home: Appliances, Wiring in walls, metal, etc. Ethernet connections may be needed in some locations. Signal may have problems going through walls or floors. ... View more

@DC4355 wrote: My On Demand is not working.  How can I get this fixed?  Today is Friday July 31, 2020.  Which ON DEMAND are you using? Streaming version found on X1 boxes? Or the one found on older legacy cable boxes like RNG150N? ... View more

What service area do you live in?   I had the same problem last month in Mpls./St. Paul metro area. They were working on the lines near me. Replacing my Cisco RNG 150N box with another one, finally got ON DEMAND back working again. ... View more

That has always been the case with cable since the 70's. Premium channels supplied about 20% new each month and the rest were older.   By the way; with COVID19, there are very few movies being produced tight now. ... View more

@DorothyHall1005 wrote: On demand is not working since July 14th (or more) CL17 is the error code.   Tried everything, e.g., calling almost daily and following each remote technicians un-plug and plug directions, having a technician come out and install a new box, being told that an 'expert' will be in contact........nothing has worked.  It’s been 21 days. PLEASE HELP  What cable-box are you using? - If you are talking about regular ON DEMAND found on older cable boxes, you may need to replace your RNG150N cable-box. I replaced my older Cisco RNG150N a few weeks ago with another one. ON DEMAND is now working on the replacement box. ... View more

As of Monday, all 4 episodes of "The Alienist" (under "A") were found on ON DEMAND (linear cable). All are "free". ... View more

LeeSoFl:   The "Peacock" app (used to be old "NBC" app) and found on your Sony smart tv is not the exact same app found on Comcast X1 equipment. Sony may have a separate contract with NBC for a version of the app.   The ad for premium version is for Comcast Internet customers using the Comcast app. Sony may not yet have access to that version. So far I find nothing for my Samsung smart tv.  ☹️ ... View more

@LeeSoFL wrote: Kindy understand, my Sony TVs are able to download the Peacock app from the Google store.  I have Peacock working using the data plan I have with my AT&T internet provider. I still have Comcast for cable TV and pay about $80/mo for 2 DVRs, two digital adapters, and a lot of premium channels.   My intial question regarded Peacock before the app launch,  but then went on to state the above and question why all the Comcast/Xfinity ads, onlilne, on TV and in the papers say : "Service not available without Xfinity Internet OR subscription to Digital Starter TV, or equivalent, or above.   GET PEACOCK PREMIUM WITH X1 AT NO EXTRA COST."   They also say IF YOU HAVE X1 SERVICE YOU'RE ENTITLED TO GET PREMIUM AT NO MONTHLY COST.     I still believe with this offer, I should be getting the Peacock Premium for having the Cable TV portion of the offer requirements.  Thank you.   I sounds like you are in the same boat as me. We have the old standard version of cable television, using a (non-X1) cable box like my Cisco RNG150N. I have DLS since it first came out for broadband. Comcast is moving into streaming video,and traditional cable may be going the way of a dinosaur.   Andrew is correct. No one can use the new streaming apps unless they sign up for Comcast Internet. All X1 equipment uses proprietary coding to block using a competitor's equipment. They all play the same game. That leaves me out since I don't want, or need their Internet, and can get all the 4K, HDR, programing I wish elseware.  ... View more

@Carlsmadhouse wrote: I lost my remote before i went on vacation. I still cant find it how do i get a new one You can pick one up at your nearest service center for "free". ... View more

@Bulkington wrote: Free versions of 201 and 202 now (again) available On Demand Thank you. Found both of them. I think we will watch both after supper tonight. ... View more

@bbarrett wrote: Comcast agent told me they have no control of On Demand shows. Season 1 was free on TV. Started watching S2 E1, exited, and when I came back that afternoon, it said I had to buy it. If you go directly to the TNT Channel, you will find both episodes 1 and 2 of  second season have been repeated and different time of the day since Tuesday. They are both on tonight around 9:00 and 10:00 pm CDT. Saturday they are on at 8:00 and 9:00 pm CDT.  Episode 3 will be first shown at 8:00 pm CDT Sunday. Bad; since I prefer to watch newest Yellowstone on Paramount Channel at that time. ... View more