About MNtundraRET

MNtundraRET · ‎08-13-2019

It sounds like you have been going along with an old (now obsolete) cable-box. It is possible the box still got some channels that are not available with your level of service. Be happy with your past luck. I will move your post to "Customer Service" where they can help you out. They can check your service in case something else is causing your problem.

MNtundraRET · ‎08-12-2019

@Rkinney20 wrote: I am trying to watch the Manchester United vs Chelsea soccer match in 4k which Xfinity has promoted being broadcast in 4k.. when I go to on demand and click the 4k option it says it requires a subscription. I have NBC sports which is what the match is on.. do I need an additional package to get 4k broadcasts?? Do you now have a Comcast 4K DVR? If so; did you request "Soccer", or "4K soccer" on the DVR?

MNtundraRET · ‎08-12-2019

@Sscully wrote: I am the primary user on the account but when I log in it tells me I need to contact the primary.. I also logged in with my husband's info and it says the same thing... were the only 2 on the account?? Did you just move to a home where a previous owner had Comcast service? They might still show up a "primary user. In any case I will move your post to the correct forum for more help.

MNtundraRET · ‎08-12-2019

@Momster414 wrote: Mine is doing the same thing. I tried resetting Netflix and it didn’t work. Any other ideas? If you have a "smart" television, use the Netflix app found on the television (using the television's remote). The cable-boxes do get updates mainly for hacking vulnerabilities. The last update might have caused an unwanted issue. The app on the television goes directly over the Internet and does not involve the cable-box. You can reset the cable-boxes and go back through Comcast when they are working again for you.

MNtundraRET · ‎08-12-2019

I don't know how to get a new box. Most are refurbished. The problem is that the box can get damaged from shipping out to the service centers. I would just get the box exchanged again. It works better doing at the service center where you can ask if they happen to have new box, or newer model.

MNtundraRET · ‎08-10-2019

@Bobbednar wrote: I am in a Chicago suburb, and my ABC channel (no others that I can see) has the sound and picture WAY out of sync. Is anyone at Comcast working with ABC to fix the synchronization problem? I have an (expensive) LG OLED TV and a Yamaha soundbar, but even LG's Auto Sync option which provides a way to bring sound into sync cannot rectify the problem. I just switched from AT&T's U-verse to Xfinity, and this is certainly a bummer, not being able to watch one of our LOCAL channels because of the sync problem. Comcast tech support??? Have you checked your local ABC channel on both the lower numbered SD channel and higher numbered HD channel? Does the sync. problem occur on both frequencies? I suspect only on one location. If both; the problem is with the local channel feed to Comcast. If only one location; you have RF interference causing the problem. If you have a separate speaker system; make sure it is connected directly to the television (not the cable-box). Does the problem occur when using just the television's speakers?

MNtundraRET · ‎08-10-2019

@CL14 wrote: Waiting for a call back from comcast to explain. Did you warn Comcast when asking for service? Was the system location marked before they came out? Some Comcast employee should be posting here when your turn comes on the posts received list.

MNtundraRET · ‎08-09-2019

That offer would be for new customers. You are a current customer and likely locked into a current contract.

MNtundraRET · ‎08-09-2019

@dwdanko wrote: https://www.chromium.org/flash-roadmap#TOC-Upcoming-Changes Sounds like it's being removed to me. Comcast will be switching by the time the drop dead date comes for Flash in 2020.

MNtundraRET · ‎08-09-2019

@Arensmommy wrote: I am unable to see the picture on my CBS channels using the app on my Samsung smart TV. CBS seems to be the only channel that is scrambled. I have deleted the app and reinstalled but that did not fix the problem. I have 2 other TV's in the house running the Xfinity stream app through a Roku device and I am able to get CBS on those TV's. The CBS app found on the Samsung "smart" televisions requires paying a monthly charge for that app. The other televisions may be picking up the regular CBS network channel, or maybe the Roku device happens to carry the CBS app and CBS does not currently charge you to use the app there.

MNtundraRET · ‎08-09-2019

@DUGTOWN1 wrote: why is it, I need to reboot TV box everytime i Power on the TV?? I would start by removing the Comcast remote to control both cable-box and television. Use the Comcast remote to turn on and control cable-box. Turn it on first. Then used the television remote to turn on the television. Make sure the television is correctly connected to the cable-box and that the right source on on tv is selected to match source you choose on television's many connection options.

MNtundraRET · ‎08-09-2019

@SingerA wrote: I am ready to throw Comcast out. I have been having connection issues for a few months now. First the audio starts skipping, then the picture tiles and freezes. About a month ago, a technician came out and changed the cable from the pole to my house. That worked for about a day. Now I’m having to re fresh and restart every single day. I’ve been on the phone with tech support every other day. What ever they do,doesn’t even last a day before I have to restart again. One of my neighbors is having the same problem but not as severe. I don’t know what else to do. I pay a lot of money for this service. As I write this, my picture is green and blue and I have no sound. Is anyone else experiencing this? We could use more information to help. 1> Are you living in a rural area that has had bad weather: flooding, etc? 2> Are you still using an old analog (tube) television? 3> Have you replaced older coaxial cables inside with newer RG6u (quad-shielded cable.)?

MNtundraRET · ‎08-06-2019

No. That ended when signals were scrambled.

MNtundraRET · ‎08-06-2019

Here is a link to your channel guide: https://www.xfinity.com/support/tv

MNtundraRET · ‎08-04-2019

Did you check under Setup on the cable-box menu to get the correct aspect screen? This box can be changed for aspect (picture size).

MNtundraRET · ‎08-04-2019

@ceciliab1 wrote: This has been going on all weekend for me on my one box. Happens at least once a month, but I put up with it because I hate calling customer service because of the horrible service I have gotten in the past. Unfortunately, I'm probably going to have to call to get a new box this time because it is going away like normal. The best way is to take current box to the nearest service center for "no charge" exchange. You will have a printed receipt. for your records. It also allows getting any questions answered at the same time. I hope you have one close by.

MNtundraRET · ‎08-02-2019

@Aj54 wrote: What's the big secret about how to get this channel? I pay enough for packages that have channels I'll never watch! It's no secret. If you checked your latest listing mailed with the invoice in late July you should find it under Digital Preferred for a SD, and a HD Channel listed. Paramount Channel "PAR".

MNtundraRET · ‎07-27-2019

@dcbbrewer31405 wrote: do I need a "cable box" to connect my new HD TV to cable and view my cable tv channels? Yes! You will need either a standard HD cable-box, or an X1 cable-box to view programing from Comcast. You can use an antenna to view local channels in HD or SD if you are in range of a transmitter for free. If you already have Internet service from anyone, you could use the apps found on your Smart television to view programing found on You Tube, Netflix, etc., without using Comcast.

MNtundraRET · ‎07-27-2019

@Stephanie001 wrote: Please help!!!!! I have an orange line in my yard. I don't know how it came up or got there. I'm afraid to touch it. It is a temporary cable for Internet or cable service. It is not dangerous if touched. I have Escalated having the cable buried for you. A Comcast employee will reply to you here on the forum to get personal information needed for your location over a private message from you.

MNtundraRET · ‎07-27-2019

@Jbarnes815 wrote: Went to continue watching ink master and suddenly paramount is no longer part of my subscription? I had it two days ago and I haven’t made any changes. What’s going on? How are you trying to watch these shows? Cable "On Demand", or over Streaming video? Checking "On Demand" (Cable) under the Paramount PAR channels listing (HD or SD) may still work for you. Your last subscription may have offered some programming for a limited period as a promotion.

MNtundraRET · ‎07-27-2019

Problems like this are most likely caused by RF interference with the signal coming and going from the box. Something in the room: LED, fluorescent lighting, fans, other electrical equipment, can cause errors in the signal reaching the box. You may need to move the box to a better location in the room or route cables away from electrical equipment. You will also need to use RG6u (quad-shielded) coaxial cable to block interference.

MNtundraRET · ‎07-27-2019

I would check the Comcast site for your nearest Service Center. They would know for sure if these channels were available in your area.

MNtundraRET · ‎07-26-2019

Are you missing both the HD and SD channels?

MNtundraRET · ‎07-21-2019

The PIP on Samsung tv's shows one channel off a Comcast cable-box, and the other using the Tv's tunner for "over the air" channels. I have one.

MNtundraRET · ‎07-17-2019

@Markpolanowski wrote: TV's cut in-and-out master bedroom TV does not come one at all Your signal reaching the televisions is too weak. Check your cables for loose connections, bad splitters, etc. Are the cables in your home home old? You should replace with RG6u quad-shielded cables to get a stronger signal. If this does not help you may need a technician to check your set-up.

MNtundraRET · ‎07-17-2019

@Miss1a wrote: Anyone else have this problem?? How do u fix it ? We need more information. Are you talking about the HD channel for NBC (network found OTA)? If so do you get sound on the lower NBC SD channel? Anytime either picture or sound is missing, you have a weak signal reaching the television. Check all for cable connections for loose ends. Make sure all required cables are connected between box and television per you television's instructions. Reset the cable-box after checking all connections.

MNtundraRET · ‎07-16-2019

@acknapp wrote: Printable Channel Guide I saw some posts asking for printable channel guides, and the said to click on "ComcastAmira" and click send a message, but there is no option that I see to send a message. How can I get a guide for Charleston, SC? I just received the channels listings for my service area with my monthly statement just received yesterday.

MNtundraRET · ‎07-16-2019

@jackie3762 wrote: when will xfinity carry court tv chanel I have recently seen Court TV being carried as a sub-channel "over the air" which would be free. May be it will be picked up at a future date.

MNtundraRET · ‎07-16-2019

@jason89 wrote: last week I found my bill increased a lot compared to previous months, so I decided to changed my plan to a plan for 49.95/mon instead of 66.95/m. However, it is been one week, my bill page still shows I have 66.95/mon due for next month, and I checked my plan, it is changed to 49.95/mon already. I am very confused with this situation. Your next bill will show changes and any adjustments made.

MNtundraRET · ‎07-07-2019

You could be close to overloading your electrical circuits at home. Maybe the cable-box belongs on another circuit.

MNtundraRET · ‎07-07-2019

I have as Cisco RNG150N cable box and have heard nothing at all about it being dropped.

MNtundraRET · ‎07-06-2019

The "Tour de France" is found on NBCSH this year in both SD and HD. The first day this year (yesterday) is being repeated right now and more than once today. Day 32 is live tomorrow morning and repeated later in the day. It's possible that the tour may not allow recording the show. I would just check the NBCSH channel to locate when the live broadcast takes place and mark it "Record". Shift to the next day set up this way. This should work for now.

MNtundraRET · ‎07-05-2019

@aeballo wrote: Our remote box recently, runs very, very hot and often, we simply unplug it from power to avoid heating up the bedroom when not in use. We have also placed a small pad underneath it to avoid damaging the finish on our dresser. It sits out in the open and is not impeded by circulating air whatsoever. Is it defective? Why would it get so hot when not in use? I would get the box exchanged "no charge" at the nearest service center. The box may be defective.

MNtundraRET · ‎07-02-2019

@amnlupiano wrote: Fox is broadcasting all the FIFA matches in native 4K in addition to “standard” hi-def. What you are seeing is correct...the standard HD channel is coming across with the 5.1 sound track. It’s when you select the 4K Fox broadcast that the issue is seen...only 2.1. If you watch the match after it ends on demand, the 5.1 signal is present...it’s only when live. Maybe other people watching in 4K were just happy to see the matches "live" in 4K. They may have ignored the audio and have not complained here.

MNtundraRET · ‎07-02-2019

@amnlupiano wrote: So, I installed a new, 4K certified HDMI cable...and it still doesn’t work. As a test, I watched several 4K programs on demand...all broadcast in 4K with a 5.1 soundtrack. I even rewatched the FIFA 4K soccer games...they all broadcast in 5.1 So, whatever the issue is, it seems to be an issue with Xfinity and how they are broadcasting the 4K program. I cannot use the 4K DVR to watch the soccer in 4K, but I can tell you the soccer game is televised over local FOX channel in 720p and in D.D. audio 5.2. I get the same signal whether watching over Comcast cable or over the air. My television shows video and audio signals it receives. The rear surround speakers are outputting at a lower volume than the front speakers. It seems the setup for pickup of audio in the stadium is the problem. Not a Comcast cable problem.

MNtundraRET · ‎07-01-2019

I see you got to take part in that first "Forum" site revision. We have had a couple more revisions since they invited me to be an Expert. The company that programed the forum site (Lithium) was bought out by another company this year. Things are a little more confusing dealing with changes now. You probably have a good idea on how the process works from your first experience. Mark

MNtundraRET · ‎07-01-2019

Using a coaxial cable between any cable-box and a HD television will only supply a standard digital (4:3) signal. Read the manual that came with your television.

MNtundraRET · ‎06-29-2019

@mrshvd3 wrote: I've just discovered that we have a free preview of Showtime OnDemand. Why has this not been advertised?? When did it start? When does it end? Finding it by chance is fine -- but aren't these the kinds of things YOU should be letting us know about before they happen??? 1 ) the mention was on your last statement. Did you read it? 2) When you go to the ON DEMAND menu it is on the top of the listing. I found it there. The Premium channels decide how or when they might have a special preview to get new customers.

MNtundraRET · ‎06-29-2019

@amnlupiano wrote: I am watching he USWNST match vs. France in 4K. I couldn’t believe when I realized the sound was terrible...it appears it’s only being broadcast in 2.0 Stereo. I checked my Denin receiver thinking something was wrong, but nothing appeared out of the norm. When I switched back to Fox in 1080, the sound was restored to 5.1. Whats going on? Is Xfinity trying to save bandwidth by sending the 4K picture with only 2.0 audio? My X1v4 box is set to expert mode...I tried the Auto detect mode, and it made no difference. 1> If you are not using a correct type of HDMI cable capable of 4K (video & audio) signals you could be downgraded for either. 2> FOX channels have always been 720p or 420p output depending on shows. 3> Some brands of HDMI cables may not carry all the frequencies required for both 4K and 5.1 or better surround sound. You get what you pay for with TV's audio systems. So far no complaints like yours found here.

MNtundraRET · ‎06-29-2019

Until about a year ago there was a way to see the most recent posts (any forum). As you already noticed that link no longer works. The operation of the forum was revised to eliminate areas where "hacking" might occur. I used to use this link in the past too. I was invited to take part in revisions. The purpose of this forum is to help people who have not gotten problems solved by other methods supplied by Comcast. This is NOT any open forum for repeated comments, off topic, or otherwise. In order to do that people who can answer a problem should reply once to help solve the problem, or reply again if original poster asks for more detailed help.

MNtundraRET · ‎06-18-2019

Do you have some kind of cable-box for each of those other televisions?

MNtundraRET · ‎06-15-2019

I would add that a lot of people might have the 4K box in 720p mode when watching regular programing through Comcast. Don't forget to set the box to 2160p output for watching the 4K soccer matches. Otherwise; you will get the 720p signal and the 4K television will have to upscale that signal.

MNtundraRET · ‎06-13-2019

@Jerry41 wrote: I believe my TV is being hacked I can hear other people speaking through it. In a loud ringing throughout the house. And I know it is coming from the TV cuz I can hear the people and I know where they are and Staunton Virginia briarwood to subdivision Do you own a smart television? Do you have the virus protection turned on? A regular television cannot be "hacked".

MNtundraRET · ‎06-13-2019

I have been useing the 2D to 3D option on my Samsung 2015 3D UHD television for a few years now. The option works better the higher resolution of the supplied signal. Converting a 4K signal from 2D to 3D works best. I can't watch the 4K soccer since I have DSL for Internet instead of Comcast Internet. I have watched the soccer signal supplied in 720p converted to 3D which is very acceptable. Anyone else here with a Samsung, Sony, of LG Real 3D television tried watching the 4K matches un 3D yet?

MNtundraRET · ‎06-10-2019

@Rosebud2751 wrote: My cable picture is scrambled a large part of the time. Check your cable connections and cable-connectors. That is the sign of a weak signal reaching the cable-box.

MNtundraRET · ‎06-10-2019

I would return it to the Comcast service center. They will replace it "no charge" and you will have a receipt showing return and replacement.

MNtundraRET · ‎06-09-2019

@ik2k16 wrote: I have the necessary equipment and TV package for 4K. I believe I watched the first FIFA Women’s World in 4K onDemand. I’m simply asking if viewing replays of FIFA Women World Cup games in 4K is possible. I would check your 4K DVR to see what might show up under asking: "4K" for each day.

MNtundraRET · ‎06-09-2019

@chrisrose24 wrote: is it cecomended to unplug router when away from home for weeks? If you are not set up to send printing commands to your printer at home (over the Internet), I would unplug it while you are gone for that long. Plugging a router or gateway back in is no different than after a storm or power loss. No one can possibly use or take control of your home network if it is unplugged.

MNtundraRET · ‎06-09-2019

@sherlock2667 wrote: Then kindly explain why it is available in some areas & not others. Can't wait to hear this. That I don't know. Having programed computers in many languages since 1979, I can say someone at Comcast evidently created a program (in the past) that allowed "grandfathering" certain channels. It was meant to allow regular customers to continue getting certain channels. The problem is that the coding was flawed. It was never meant to take away channels for people adding services (upgrading). It looks like any type of change in service the computer program drops "grandfathered" channels. This is a computer coding problem that is hard to locate. The original coder is likely long gone. No "conspiracy". Just a problem for Comcast right know. I shoud add this is strickly my opinion based on all the posts found on this subject. I have no inside information from Comcast.

MNtundraRET · ‎06-09-2019

The I.D. channel (Investigative Discovery) is not gone in all service areas. Any claims to that are misinformation. I just checked for the channel on my television in the Mpls./St. Paul MN area. I found it this morning on: Channel 884 (1444) transmitted in 720p. Channel 111 transmitted in 420p (horizontal bars on screen).