@BlueJay wrote: I stumbled across this LOCKED thread and noticed it had an update posted on 8/18/18:     Good news ~  I didn't have to clear c & c..  loaded right up..      Since this thread is locked, will there be updates to the issues brought up and where and how will we be notified. There was no notification indication on the bell..   Will we continue to see updates?    The readability of these forums has not improved.   Thanks for the profile resolution. ciao, bj       This orignal post was changed to read only. We are now handling them, and others, in the Expert section. Comcast Jessie can still post updates on this closed post. If you find other items needing fixing on new designed forum, you could just creat a new post under Community and we will see them. ... View more

@Waqas1 wrote: What is the res for xfinity on demand?  is it 720p (like the linear feed) or is it up converted back to 1080i?   The reason i ask this is because majority of cable content is either in SD (premium channels) or down rezzid to 720p.   For ON DEMAND, linear cable, if the programing came from network channels carrying widescreen programing output in 1080i (i.e. ... PBS, CBS, NBC, CW) the feed come from networks as 1080i. Comcast coverts the feed to 720p for their cable channel showing.   If you wait until a certain show reaches On Demand (if ever), the show may be in Widescreen 1080i if it originally played that way (over the air). You should be able to tell the difference when viewing. My Samsung UHD television can display the actual resolution picked up from Comcast box, or any other devices connected to it. I have ways to determine whether signal is MPEG2 or MPEG4.   I should also point out that some of the more popular series moving from CBS to FOX might now be seen only in 720p (rather than 1080i) for the new season. Bummer!  ... View more

@Waqas1 wrote: Please enlighten me.  will this box get majority of our channels to 1080i ?  will it bring the premiums in hd?   Right now I am still waiting for more information on the Xi6 cable-box. Check the "Answered Questions"  and  "Knowledge Base"  or information on the cable-boxes. Since the new cable-box is being introduced and Tech. installed in a few areas for Beta testing, there should be more information available in the the coming months.   Hopefully we will see a box that will output a better picture for 4K televisions. As for "majority of channels in 1080i" for linear cable. Highly unlikely. We will see status quo.   The best path will likely be 1080p, 1440p, or 2160p, going IPV. The NBC app is 1080p already for most shows run like On Demand. The app is free. It works fine on my UHD tv. ... View more

The warning normally shows up right at start of the video.   Maybe your DVR does not always show the warning, but what I just described could be happening. ... View more

I would like to add that shows that list the warning that FF and other functions may not work is something to pay attention to. This case it does not mean nothing will happen if you try.   And if you are like me you have tried sometimes. What can and does happen is that if you happen to FF either during a commercial, or accidentally FF through the start of another commercial, the commercial will play but you are only FF through the program itself. You will not see the program fast forwarding in this case. ... View more

Rather than just powering down. Have you tried unpluging the box for about 2 minutes. Then plug it back in to get reset. Sometimes the box may not get reset correctly immediately after an update. ... View more

I would go with 1080p on all boxes. You have nothing to lose by trying. ... View more

@todd1010 wrote: I don't believe its a sony issue. It appears it my Pioneer Elite SC-LX701 receiver not allowing it to display on the 2160p60 resolution...not sony.  I used to have everything connected on HDMI cables through my Sony 5.1 AV receiver (circa 2103). When I received my Samsung UHD tv in January 2016, the manual suggested connecting everything through the telvision's hub.   Like you I connected tv the same way I had with my 2005 Sony Bravia 1080p tv. The tv's "AnyNet" system fought with Sony ARC system. I ended up going through Samsung hub. I connected the Sony AV through the hub's ARC HDMI port. Everything has been fine since then. ... View more

Sony uses "Android" processor. It seems to have the most incompatabily problems with Comcast systems.   My Samsung 2015 3D UHD 65 inch curved television seems to work best with Comcast. Comcast's "Ultra HD Sampler" app. It was the model used when Comcast coded the 4K app. I was using the app (most likely Beta version) for about 3 months before anyone on forum noticed it. ... View more

@todd1010 wrote: I am having an issue that when I change the volume on my receiver its supposed to display the volume on the tv screen. When I have it set to 2160p60 is will not dipslay the on screen display from the receiver. However when I set it to 2160p30 it will display the on screen display.    Is there anything being output in 2160p60 that I should keep my Xfinity box at that setting? If I'm thinking correctly the only reason to have that 2160p60 is for streaming Netflix. If this is correct then I can keep the x1 box at 2160p30 and no reduction in resolution.    I don't use the x1 box to stream Neflix anyway so its not a big deal.  Are you using the Comcast remote when you have the problem? What happens when you use the tv's remote?   I always use my Samsung television's apps for IPV viewing for higher resolution programs: 2160p, 1440p, 0r 1080p. Leaving the box set at 1080p might be best for any programing watched through Comcast. No reason to set box higher until you find 4K to watch sometime in the future. ... View more

@JrunMckelvey wrote: I have the same issue. This only happens with local networks. Another thread mentioned that the networks were trying to force users to use their own apps so I tried downloading and watching through the NBC app and sure enough it worked just fine. So will comcast fix this issue or just let us all migrate to the network apps. It's kind of a hassle if you like to flip between different networks for local news coverage.  I have been using the NBC app for about 6 months now. NBC and Comcast are part of the same corporate group. The app had some early problems. It could freeze when switing between commercials and the program you could be watching.   The real advantage of using this app (or others) is that they are delivered IPV. That means we now see 1080p (Blu-Ray quality) . NBC is otherwise 1080i. local 1080i channels get poor upscaling through Comcast equipment in MPEG2, versus a better job for 720p channels using MPEG4. ... View more

This seems to happen most often to Sony "smart" televisions. It's been an issue for more than a year now. You could try (using the tv remote) switch the source to another port. Then back to the correct port for HDMI cable. If that does not work, then unplug the X1 box for over a minute. Plug it back in to allow reset. This usually works but is a real pain in wasted time. ... View more

@Lisa-Pluta wrote: The rest of Killjoys seasons 3 is available, but this one is not, it is Buy only.  Could someone please fix this?  Thank you! This would be due to owner's of show, or channel program is normally shown on. Per current contract it is the only option Comcast has. Due to more competition many shows are ending up this way.  We customers tend to be the ones hurt in the end. ... View more

@JLDOOBLY wrote: So am I viewing the old design? Also, why does it change back and forth even while I am logged in, it sometimes jumps between views? This is the new design. We have a group under "Community" bringing up all the problems we have found so far. You can check out the posts on what has been found so far. ... View more

@Biff-Tannon wrote: Wo is your web designer for these forums? Ask him/her to read this post.   Comcast forums are hard to read. There is little contrast between text colors and background colors. Web design 101 says make pages easy to read. Light cored text on white backgraound makes for a bad user experience.   Thanks This problem has already been brought to the attention of the coders doing the new design. It should be corrected soon. ... View more

@Tek wrote: I will try the ON Demand idea. I dont watch other programs on TNT so I dont know.    Maybe I will record one after it to see if it happens in that show as well.  The PGA Golf tournament was on TNT the last 4 days. I saw no problems here in Minnesota. ... View more

You might check with your local station. It is quite possible they might have changed resolution for that channel. ... View more

Have you tried watching one of the past programs on ON DEMAND? Do you see the same audio issues there?   Is that the only show on TNT that has the problems? ... View more

@ISRAEL_CAROL wrote: I'm having the same problem on all my iOS devices. Speedtest shows my download speed at 230 mbps. All my other apps run fine.  My Xfinity Internet connection is not the problem.  My Xfinity app—Stream—is the problem.  This looks similar to the "Ultra HD Sampler" 4K app. The buffer was not coded large enough to handle 2160p video and audio. They did fix that problem. Hopefully; they will get the coding corrected for the buffer used here. ... View more

@JimK7 wrote: Watching live tv on ipad,iPhone at home with xfinity app continuously buffers. I tried three different iPads and different iPhones. I tried hd channels and non hd channels. Both buffer. On demand programs seem ok. YouTube is ok. Only seems to be live tv. This issue started about a month ago. Never had the issue before and my equipment is the same. What’s the fix? It looks to me like the buffer was not coded large enough to handle live tv using the app. This problem is similar to the buffer first coded in the "Ultra HD Sampler" app. They did correct that problem. ... View more

@ComcastAndrew wrote: Mntundraret, not sure where you got the idea that the Xi6 is a stand-alone box. It’s wireless like the Xi5, dependent on an XG device Here’s a link for brushing up on X1 products and specs, if you need it https://www.xfinity.com/support/articles/x1-hub-vs-companion-box Since it is listed has "Non-DVR" I made the wrong assumption. I should have better access in a few days for newer specs. Thank you for the reply. Since I am on DSL this most likely leaves me on my current options. ... View more

Waqas1      I just noticed today that there is a new non-dvr, Wi-Fi, 4K cable-box, Xi6 being delivered to some service areas. It might be a new option to check out. Hopefully we will see information on the new box soon. The box will be tech. installed only for now. There is a post under "X1" forum.       ... View more

Evidently the Xi6 cable-box is a stand alone 4K box. It is hitting some service areas. Needs to be tech. installed. I'll have to see if this might work for me using DSL Internet instead of Comcast. ... View more

@Waqas1 wrote: Since the mods deleted my previous post... here is a real question...    What is the point of upgrading to a 4k box when you can't even master the basics (get all your channels in HD) how can you advertise 4k?   From what I understand this is 4k netflix... but why not just get a roku stick and a 4k netflix subscription?  At least you don't have to worry about the content being compressed!   Why is Xfinity lying to consumers when they still offer a ton of channels in SD ONLY?  (Premium channels)  How can you talk about going the superbowl (4k) when you can't make the playoffs (HD 1080)?  Can any rep please reply?   As far as 4k programing is concerned; I have yet to get a 4k DVR because of current situation. I get all my 4K programing using the television's apps and high-speed Internet. I am waiting for better 4K equipment from them before switching.   As for Premium HD channels, yes they only have one for most Premium channels. The rest are SD. Anyone who bothers to look at channel listings for their particular service should notice it. I don't see where you think someone is lying.   There is a limited amount of broadband space each provider has to use. Some may choose to offer more HD channels, but fewer channels over all. It's up to each of us to decide what works best for our viewing habits. In the end they all tend to end up similar monthly cost after discount period ends. ... View more

@Drenlinrush wrote: Was watching fargo fine all yesterday. Began watching it today and it keeps freezing frames and cutting out the audio every few seconds. Went back 10 minutes and it was fine. Fast forwarded throughout the rest of the movie and it kept having problems Was this a "free" movie? If so I would delete the current copy of the movie. Then go back in and select the movie again. Sometimes the player used to play your movie might have had a problem. Starting over like this has worked for me in the past. ... View more

@Dona2 wrote: You shut down our TV all day. We are still waiting for our new box . Your post is confusing. Did your original cable-box quit working? Did you talk to someone at Comcast about sending you a new box?     ... View more

@chachka wrote: programs are not buffering correctly and stopping every few seconds Along with possibly bad connections, your broadband speed is too slow to keep up with the buffer size. It can be affected by too many people on your home network (at this time), traffic in your building, trafic in your immediate neighborhood. ... View more

@lbuholtz wrote: Hello. I’ve seen some posts about similar issues with fixes, and I was hoping someone could help me. I’m a new Comcast/xfinity customer with only internet service. I own my modem/router (Arris Surfboard SBG7580-AC) and it’s brand-new. The technician came and setup my internet on Thursday, and we tested basic sites like Google and Apple to ensure connectivity. Everything looked good then. After he left, I browsed other sites like Amazon and Bank of America to find no connectivity. The sites would not load no matter how long I waited. Eventually they timed out. Confused, I tried connecting my Xbox One to my network and found similar problems: it would see my network but would not connect to the internet. I power cycled my modem/router twice, then reset it through the xfinity app to no avail. I called Comcast, and the representative went through all the troubleshooting but had to call a new technician out. He came today and wasn’t able to find a solution. The only thing we did different today was factory reset the modem/router with no change. Any suggestions would be greatly appreciated. Thanks! Did you delete all the information on your older router from your computer before seting up the new router? ... View more

@JoeyP523 wrote: The box makes no difference, don't waste your time.  I had picture quality issues with the older box, upgraded to the XG1-V4-A, and it make no difference whatsoever.  The over compression that Xfinity is using makes 4K TV's worthless. For now using apps found on your UHD television is the best option for 2160p, 1440p, and 1080p. You Tube, Netflix, Amazon Prime, are all good. Using the NBC app will get you 1080p (Blu-Ray quality) for most of their programing (not live). It works like On Demand on cable but better picture than 720p or 1080i. The app is also free. ... View more

@rdlouhy wrote: But Comcast is only giving me 1080p. Do I need a different box? Or am I stuck with 1080p? For now if you want to watch actual 4K (UHD) signals, or 1080p (Blu-ray quality), I would learn to use your television's built-in apps. I would start with You Tube.   There is plenty of 4K (2160p) videos to watch for free. You will also find 1440p and 1080p videos to watch too.  If you have high-speed broadband (Internet) you can start watching today.   Later on you can decide if you want to get the Comcast 4K DVR. ... View more

@Csg2020 wrote: I hooked up my cable box and had the "to be announced" banner where the show information would normally be and after activating the equipment online, the screen went black and the data light has been flashing ever since. Box turns on but nothing shows on the screen. Unplugged it for 1 minute after about 2 hours and then plugged it in with no change. Just a black screen with the data light flashing, no menus or anything. Checked all my connections. The coax cable is running from a splitter that the modem is also attached to. Internet is working fine. Thanks for the help. Sometimes "Activating" on line can fail. In those cases I call the Comcast number supplied with your "self install" kit. They will most likely ask to to unplug the box about 2 minutes and plug it back in to reset the box. They will resend the signal and wait on their end until you get restarted correctly, or help out if needed. ... View more

@bobby9253 wrote: Hello, This is a request for free movies as a loyal subscriber to xfinity.   Thank you,  Bobby Balagot L.O.L with this one.    I have been with cable since 1973. Company changed owners about 5 times since then. I guess they missed a lot of my anniversaries.   Of course not even asking ends up with none. ... View more

@afontaine2 wrote: For people that run into this, this is the answer why, as crazy as it sounds. I have Digital Preferred with HD service. Some of the channels I'm not getting are actually included in the Digital Preferred package, but apparently, the DTA's only get channels that are in Digital Starter and Digital Extended. The reason I received them before is because my package was Digital Starter + Digital Extended + Digital Preferred. Now it's just Digital Preferred. The new Digital Preferred I have contains all of the channels as my old package. So, even though it's all the same channels for my main DVR, for the DTA, the authorization is different for some channels. Pretty mesed up. The package I changed to has all the same channels, but I can't get the same channels I used to on the DTA.  You are pointing out something that many of us (oldtimers with Comcast) might not have noticed. In the past any changes in service to higher tiers always included the lower one. In reality we did not need, or want, the lower tiers for; analog, SD, if we now only watched HD wide-screen channels. Only exception for me would be if RF interference on transmission lines caused loss of some HD channels around MSN. Until Comcast fixed the line only "workaround" was to watch MSN (and a few others) on the SD channel.   Evidently; in their quest for more bandwith room for other uses, they are now removing the unnecessary need for everyone to see, or need access, to the lower tiers.   I have not received a new Channel Lineup / price list since March 2017, so it can only base what I thought was the case going back to then. ... View more

Is there adaquate ventalation around the cable-box? ... View more

@dt43 wrote: I checked the SSL box and the 995 port connected. Good news! ... View more

@dt43 wrote: I changed my POP3 port from 110 to 995 and now i can no longer connect to Xfinity mail.   It times out when trying to connect.  I am using Windows live mail 2011. Have you tried going back to port 110 for now. ... View more

@Waqas1 wrote: this is 2018.  can you even find a tv that is SD anymore?  all this talk of 4k and you can't have your premiums in hd...... not to mention their picture quality has taken a turn for the worst over the years since they down rezzid....    I was watching ESPN via Xfinity linear and when I authenticated via the app i saw a superior picture, same goes for TNT Since the majority of channels that used to be 1080i under MPEG 2 were converted to 720p under MPEG 4 (or maybe only 480p). If you are watching a show on ON DEMAND (linear version) after the original showing on the regular channel in 720p. There is a good chance the ON DEMAND version is still 1080i). It would be a better quality picture. I sometimes wait for the better resolutuion. ... View more

@Waqas1 wrote: HBO East is not in HD and once again I will have to go over to my friends house to watch the fight in HIGH DEFINITION because xfinity does not want to provide hbo east channel 550 in HD.    Directv and dish have all their premium channels in HD...  why can't you be like them?   Its clearly obvious you guys don't care about your customers because if you did you would provide all your premium channels in hd.  For the last two years Comcast seems to be carrying only the major premium (HBO in your case) in HD (720P). It's a matter of total broadband space. What they seem to be dropping versus what we the customer would rather see dropped are different for each of us. In the end none of us are pleased. ... View more

1000+ listing is only for grouping channels in a way some might prefer.   A channel selected here identical broadcast of the regular 800 series HD channel. It matters little that the channel played on favorites is the actual lower numbered channel. ... View more

@DJSpencer wrote: I actually do get HD (for the moment) via my TiVo Box with cable card. So it's accurate in that sense, but Xfinity Stream no longer offers HD feeds without the fee. That's just absurd. Also, this is written at the bottom of the last page on my billing statement: Government regulations or not, Comcast/Xfinity isn't honoring their own statements if they took HD away from Limited Basic Only subscribers. You know, unless the definition of "except" has changed lately. Hopefully some Comcast employee (on forum) will reply and explain what you are showing here. ... View more

@SLannes wrote: @hakirby wrote: Thanks on my way out will change settings and give it a try on Monday. Please don't rely on my cited attempt to change port 110 to 995, (in my case within Thunderbird)  which I did but created havoc and I had to switch back to 110.  But, am now having problems I never had before switching to 995 from 110 and then back to 110.    Well; we never figured out if the original e-mails were officially from Comcast. If so the port change was a really bad "Suggestion".   Under Support > Internet Comcast has instructions for setting up Mozilla Thunderbird E-mail. They take you through the setup screens. I hope that helps. ... View more

@hakirby wrote: This is Howard Kirby I blocked and sent to spam also to abuse@comcast.net Good idea. The message was most likely spam. ... View more