About MNtundraRET

Have to sent a PM (private message) to Comcast Ally yet?   Click on her Name (Bold type) in her earlier post here. You should find a blue box in upper right of her profile page. By now she should have set you up to be able to see the box. Click on that box to send her needed personal information. ... View more

@Ezj640 wrote: I am not sure how to go about watching my 10 local channels included in my service. Will they just be on my tvs? If you have your cable-box installed correctly, and turned on, use the remote for the cable-box to change channels. The television has to be turned on and set to channel 3, or possibly channel 4 if you just have a coaxial cable connected between the cable-box and television. ... View more

@SHAYLA81491 wrote: Kids lost the remote. I downloaded an app on my phone to be able to change channels. But I personally prefer to listen to music while kids are in school. The remote control app only allows me to change Xfinity channels. How do I access apps such as Pandora, I❤️Radio, YouTube???? You should be able to get a replacement remote from one of the Comcast service centers "no charge" ... View more

@hshachter wrote: Been there, done that. Windows 10 on the laptop cannot find the printer. It can be discovered by IP address, but still generates errors. I said in beginning, it is a gateway/router issue. Well I am luckier than you. I have a Zyxel C30000Z gateway and DSL broadband. I had 5 devices all installed before the CenturyLink tech. got out the door. The HP printer took a little bit longer. I did all on WiFi first, and later moved my Samsung 3D UHD television and my Sony real 3D player to LAN ports.   The Comcast person here should be able to reprovision your gateway over the private messaging system. ... View more

@hshachter wrote: The original post states that the printer is an ethernet wired printer.  It is a Brother MFC7820N, network ready by not WiFi. It will still need to be installed under "wired" instructions for the printer as a device. Any previous references to the printer need to be removed from the computer and a new installation done. ... View more

What brand of WiFi printer are you using? HP printers can be a "bear" for installing on computers. Especially Windows 10.   Did you remove all previous printer devices shown in your computer? After doing that follow instructions for installation in your "Private" home network. ... View more

@steve14020 wrote: Some days that channel just goes on and out with audio and pixelating. Other times I get an error that channel not available and to again later. It's the only channel I have problem with. Rebooting usually solves the problem but who wants to reboot every day? Some channels may be on the same frequency that some item in your home may be causing RF interference. Do you have any items like: portable telephone base, LED lights, flouresant lights, microwave, exhaust fans, near your coaxial cables or cable boxes?   Have you checked all your cable end-connectors, or connections? How old is your coaxial cable? A RG6u quad-shielded coaxial cable works best for blocking out RF interference.   Has anyone checked you outside connections? Are you in an apartment building with old wiring? ... View more

Are you talking about the "NBC" app?  When I select NBC news, I get a message it will be coming.   They may be having problems with that part of the app. The ussual problems found with the app in the past is commercial insertions. The video is substandard and the app would sometimes "bomb" the app. ... View more

@gifty74 wrote: I just got the xfinity TV service with XG1v4 box and XR15 remote (latest). I programmed our Vizio sound bar and when changing the volume, one press of the volume button (up or down) increments the sound 2 levels. This is highly annoying, obviously, and basically makes the remote or sound bar unusable. I don't want to buy a new sound bar, so I'm hoping there's a solution. I looked high and low last night in the forums and elsewhere online for codes, and tried all of what I found with no solution. Has anyone run into this? What is the solution? All speakers are better off being directly connected to the television, not the DVR or cable-box. How do you have your's connected?  What happens when the television's remote is used to control audio volume? ... View more

@Chicken731 wrote: From my research this is a Samsung firmware problem.  Their ARC sequencing is not handling the handshake protocol in a way that would enable stability ina home theatre environment.  The only fix I can guess is to go directly from Cable box to tv then to optical back tot he receiver.  I am currently trying another port other than the ARC on my Q9F Samsung.  I will know in the morning if that fixes the comcast 4K box drop problem.   Samsung is stating that this is how it was designed to work; andIf that is the case they need better engineers or they are up to something. ARC is something that came out with Sony 1080p HD televisions back in mid 2000's. The Samsung televisions now use "Anynet" which includes IPV. The systems are not fully compatible. ARC does work on my 2015 Samsung 3D UHD television with my Sony S.S. AV system. ... View more

@go2den wrote: My picture quality has been noticeably shoddy on X1. At times, when the image is still, everything is crisp. I've noticed during football games, when there is a lot of motion on the screen, the picture quickly deteriorates into a pixelated mess. It's not just the motion of the players; even the scoreboard at the bottom of the screen decreases in quality. I am watching on a 1080p resolution TV, with the cable box set to 1080p/60. My box is an XG2v2P. When I use my TV as a monitor on my PC, I am able to watch 1080p content with no issues, so I am convinced my television is not the issue. Furthermore, the box supposedly has a "signal strength" test that it can run, but I have never successfully been able to run it. Clicking it results in "Signal strength: Unknown" immediately, every single time.   Is this just the standard now of picture quality from Comcast, or is there something that can be done to improve the picture quality? Is there anything I can do to help diagnose the issue? The signal strength meter only works for over the air signals. It is used to help aim your antenna at the transmitter used for a particular channel. It has no function for cable, or satellite, use.   It seems most cable-boxes no longer handle 1080i (Interlase) signals in MPEG 2. The boxes were reprogrammed for Progressive (720P maximum) signals in MPEG4. Things would work correctly if they would have left bandwidth large enough for a 1080p signal on the few network channels in 1080i. Problem is only seen on games played on CBS or NBC. No problem with FOX network, or ABC network, or any cable-only channels in 720P.   Currently; if you can get the local networks channels of CBS or NBC (both 1080i) over the air using an antenna you will have an exellent picture with out the the problem seen on cable. ... View more

@raajiv5 wrote: The picture is blurry specially when watching sports like NFL around scorecard  on my new SAMSUNG 65NU8000 4K TV.   Any help is appreciated.   Thanks   I have seen the same thing. I believe you are talking about the overlay showing timeouts, downs, etc. The problem only shows up on CBS, or NBC, games. These channels use 1080i output of signals. The only Comcast equipment I have is the Cisco RNG150N (HD cable-box).   The problem is in the way Comcast equipment handles the 1080 Interlase signal MPEG 2 currently in their boxes set up for using MPEG 4 with a maximum of 720p. You end up with that overlay looking like it is fuzzy and flickering dots in background around print.   When it shows up I switch my Samsung 3D UHD television over to my antenna for an over the air signal from my local network station. I get a perfect picture then. You will never see the problem on a 720p channel like FOX, or any of the strictly cable channels (all in 720p on Comcast).   I don't expect a fix for this problem until Comcast can output a 1080P signal over linear cable with a newer cable-box. The Networks that are now 1080i would need to send a 1080p feed over satellite to cable providers. ... View more

@jweaver0312 wrote: FYI: Even though they both have their own problems, the XB6-T is the better XB6. The manufacturer can not be guaranteed regardless if you get a new XB6 shipped to you or you try to get one at your local Xfinity Store. I would think at a service center you could check the one brought to the desk to see which it is before accepting it. The person there might be able to see if they have one from the correct manufacturer. ... View more

@Bulkington wrote: ComcastChe,  There is more than one missing episode:   Free view of episodes 306 (SD & HD) and 307 (SD) are still missing from cable On Demand. The NBC app has the episodes plus last night's episode. The app is "free" for anyone using a "smart" television, or one of the many IPV boxes on the market (that contains the NBC app), for anyone with Comcast (or other services for that matter). ... View more

@Damead86 wrote: Went to pay my bill today and found that all the sudden my cost has almost doubled. I have not received any notifications as to an increase in my bill and I supposedly had a 2 year promotion and this is my 12 month of service. Does anyone know why my bill would all the sudden jump up so high Did you ever save a copy of your original promotion?  The special "new customer" promos. are ussually for only part of a 2 year contract.   A Comcast OE will reply here soon when your turn comes up, and discuss your current situation over a private message. ... View more

@darthcurry wrote: Just to chime in here, doesnt seem like anything has changed recently in the 4k box (Xg1v4) firmware to correct this issue.  Setup my 75" NU8000 (premium certified HDMI cables, direct to TV, all output resolutions tested) and anything requiring significant bandwidth (motion, sports) looks terrible.   I'm evaluting other options (youtubetv, vudu, etc) to see if there is less compression elsewhere.     Use the built-in apps found on your television. Load the "You Tube" app. the basic app is "free" and you do not have to join. After loading; go to the search menu and type in:  " 4K HDR " to start with. That will bring up many videos in UHD and HDR to view with your new television. Learn to use the options found for "You Tube" videos ehen you hit Select button on the tv remote, and then (3 dots) for options. There will be a blue 4K icon (2160P signal) if you are receiving true 4K video. White 4K icon would be 1440p signal. Click the icon to see resolution playing, and click 2160P to change to highest resolution. People with 8K televisions can find videos up to 4320P resolution. 8K videos will play at 2160p for us. The far right button on the buffer menu is "Info. for nerds". Clicking once puts the stats for real time information. You need to go back and click it again to turn off the real time signals.   You can choose to join "You Tube" and pay for their other new channels when ever you choose at a later date. ... View more

@Tooky61 wrote: Right answer!! Nope!   They are working on the problem with the older boxes.   Anyone can exchange their current DVR for the 4K DVR at no charge, and eliminate the problem now. Or they can do as I do and get the apps for 1080p (Blu-Ray quality), or 4K, or even 8K, for IPV (Broadband) using the apps found on my television. I don't currently need any X1 series of cable-boxes. ... View more

@Tooky61 wrote: So is the answer that we all have to make time for a tech to come out to give us a 4k box?  Seems like another solution is in order. There is another solution. They could send you a "self install" kit so you could install the 4K DVR yourself. If you should fail to get it to work with with only the usual cable-box install, you would be required to pay the charge to get the box installed properly.   I guess you need to decide if your current cable installation is good enough to meet the better signal required for 4K, or at least 1080p. ... View more

We hear you. There have been a number of versions coming from this one supplier. It's new technology for them, and not quite ready for primetime.   I have had my Samsung 3D UHD 65" curved television since the second week of 2016. Since I use DSL (different Internet provider than Comcast) I cannot use X1 boxes or the 4k DVR without dropping DSL (not going to happen).   Since all the built-in apps on our "smart televisions" include the few Comcast currently offers, it is a non-problem for me. My Cisco RNG150N (HD cable-box) is less of a problem than the 4KDVR for up-scaling to 2160p through my television.   If, and when they come out with 4K version of a cable-box for linear cable only, then I will get one. Some people do like some of the features of the Comcast voice remote for finding programs, but I don't use a DVR and linear version of ON DEMAND has always been fine with me. ... View more

@SLannes wrote: TCM channel 501 (on my SD TV) when viewing won't apply Closed Captions to TCM and CNN.  This has been occurring for a week now. When using my other  TV (HD) in SD mode will allow CC by using Cable Box's CC.    Went through a long chat session with Comcast CSR (I pay to get TCM) and CSR could not resolve.  Has Comcast changed encoding or something else to cause this only on TCM and CNN?   Of interest:  Same TCM titles that would not utilize CC when aired do work on same title if on TCM ON DEMAND (for TV not streaming). I just got a replacement Cisco RNG 150N cable-box about 2 months ago. The remote that came with it does not even have a CC button.  I checked CNN about an hour ago and did not see a CC option showing in the info. window. I used my television remote to set up CC and got nowhere.   I am going to Escalate your post since it does look like something has changed. ... View more

@DBH2nd wrote: Yes, I had access to that channel as well until yesterday when I got a message that it was now a Subscription channel. I just checked my tv for the Paramont Channel (PAR). The HD channel is 866 on Bloomington Comcast (TC viewing area). It was playing a movie now.  ... View more

@dklitz wrote: Why is it taking so long for shows to be made available as On Demand option?  Short staffed? The "short staffed" is likely a the company who owns any particular channel. They have to transfer the shows to Comcast system first. ... View more

@DBH2nd wrote: What exact package is the Paramount Network supposed to come in now? I saw a post about it coming in the Sports and Entertainment package but that would require me to pay for 240 + channels when I only want the one. I'm also upset its been moved into a whole other section like CMT which had nothing to do with sports.... I have the Paramount channels since it first came out this year. The HD and SD channels are in my "Digital Preferred" package I have had for over 10 years now. ... View more

The X1 series of boxes all pass 5.1 surround sound or stereo through HDMI cable.   The best way is to connect the cable-box to the television with an HDMI cable. Then connect the speakers off the television using one of the television's HDMI port (ARC port preferred). Surround Sound speakers will also work off the Optical Digital cable port between the television and the AV box. ... View more

@Sherriec wrote: Our equipment was very old, I bought a new smart tv and wanted the HD box for it, took it into the xfinity store he looked up my account saw how old all of my equipment was and said for $7 more a month I could get all new equipment and add the home security system. All of the new stuff works great but immediately after the new install I lost a bunch of channels I got just that morning with the old equipment. Like The Gameshow Network. Initiaily; I would just go through the channel listing to see whate channels you have now. the lowest numbers (channel 2 to 99) would have been the lowest cable-channel tier for analog days but now are digital SD channels. Some channels might be found in the higher channel numbers. ... View more

@Sherriec wrote: Service men came yesterday to exchange my old equipment for all new equipment and added a security system. Some of the channels I used to have are gone now, how do I get them back? What service did you up-grade, or down-grade, to?  The reason for your exchange of equipment. Some channels may have been in a different tier. What channels were lost? ... View more

@familyman2004 wrote: Has anyone also noticed that the update has also changed video and audio quality. The picture appears softer and audio levels are lower and muddier sounding and bass lacking punch. After recalibrating my home theater I realized that the source X1 has degraded in quality.   Also the earlier audio dropout problem has returned in the “expert mode” when  skipping through commercials. Which X1-box and DVR are you talking about? Have you tried resetting the boxes?   The Community Forum update I first mentioned was just coincidental and would have nothing to do with this problem. An update to some of these boxes may have caused this particular problem. ... View more

@scrapses wrote: And believe me, I have been considering getting an antenna for awhile...this may just push me over the edge. :) An antenna is always a good idea. I have always had one. It is good backup if the cable goes down. Also; there are usually some local channels that might not have gotten on cable yet, and it has always been free except for dealing with commercials. It is also easier to find all the local channels so we switch back and forth a lot of times (just change source on tv). ... View more

Most additions or loss of a channel show up on your bill ahead of time.   Can you get any local channels using an Antenna?  Most likely this sub-channel was dropped by your local television station transmitting over the air. It that case Comcast can no longer carry it at least for now. ... View more

For a Samsung UHD television, you need to have the main Comcast cable-box on HDMI port 1. Then the television can be set up either WiFi (if you have it), or to one of the LAN 10/100/1000 Mbps Ethernet ports on your Gateway.   Going through Setup requires listing Cable provider, Gateway ID, password, etc. This isn't rocket science. I have been set up first since 2016 on two different gateways (DSL Internet) under WiFi. Currently I use the LAN Eithernet since I get a guaranteed minimum broadband speed in need for trouble free UHD television over IPV.   Maybe Robert can help you with your Comcast Gateway. It might need to be set up in "Bridge mode". ... View more

@brc1937 wrote: 32'' new tv samsun Your new television came with instructions. They are also included in your apps.   Read the directions. Follow the instructions under Setup in the menus. It is a simple process rthat takes about 5 minutes. ... View more

@spapaiac wrote: I just got the new 1 GB xfinity modem and when I connect the modem to the samsung samrt tv through an ethernet cable I get it connected but no internet.  Any ideas?  Xfinity support could not figure it out.  I did the same connection to an ATT network and att modem and worked fine. Did you follow all the intructions found in your Samsung television's manual. You need to go through Setup again. The procedure is straight forward.  ... View more

You are living in an apartment building. How old is the building?   Trying to use WiFi in an apartment building can be a real problem. The signals are affected by: refrigerator compressor, microwave, exhaust-fans, LED or florescent lighting. Ajoining units could also interfere.   The coaxial cable should be RG6u (quad-shielded) to block out the RF interference. The rating should be on the cable every few feet. You should skip the wifi where possible, or be very close to the unit. Hard wiring (Ethernet cable) is only way  to  get rated service.    Keep you posts short and sweet, and without the drama, to get help here. ... View more

@JobsforAmerica wrote: How is the decision made about which movies from TCM are posted to On Demand? Many times On Demand does not have the A-list movies that are aired on TCM’s cable channel. Since I can’t watch at the times they are aired, I wait to see them at the On Demand site, but all I get is a bunch of B movies. I actually like B movies but not all the time. For example, All About Eve  as well as Secrets and Lies were recently aired but did not play On Demand. These are only two of many films that don’t show up On Demand. Why aren’t all the TCM films posted to On Demand? Channels like TCM (Turner Classic Movies) are fighting for survival. They need viewers to watch their channel, and companies to advertise on their channel. Putting shows on ON DEMAND is just a small source of income for them. If people like you are not willing to watch the actual channel, both of these sources may soon disappear. That would really be a shame since they were among the first to salvage these old films. ... View more

@Chan8alex28 wrote: I am so frustrated that If I can find a cable service where my mother can just speak into the remote to watch her movie/tv show and not have to go through three screens watch, rent or buy and collapse episode trees. My aging mother can never watch shows that I suggest anymore because of the difficulty of pulling up one television show or movie. I simply hate Xfinity . It is not for older people I wish you would put back the old format I know what you are going through. With my mother it got to the point she would forget to turn off a portable phone, or to recharge it.    I would suggest just getting basic cable service with a standard cable-box (HD or SD). Exchange the X1 cable-box for one of these. Since my mother lived in a metro area we just used an outdoor antenna to get 40+ channels. She did not have to deal with cable television and these type of problems. ... View more

@dsm1212 wrote: Another datapoint is that I did a 7 day trial subscription with youtubetv and nbcsb was also poor there during the game. The problem might come from equipment used at the arena. Transmitting from there might be a problem caused by construction, or other building in the area. ... View more