About MNtundraRET

Yes there is a problem.   I just ran the speed test on my Lenovo AIO computer using Edge W10 (all updates current).   It starts off fine and I see expected numbers for download speeds on WiFi. It looks like there is a bug in the code for the upload part of the test. That is when the "Oops" shows up and asks for "Retest".   I am going to Escalate this post to speed up getting this checked out. I live in the Twin Cities area in Minnesota. ... View more

@votts2 wrote: It’s like the shows are slow and a step behind. Just not like the image of regular viewing. If you happen to be referring to seeing the overlay showing: score, time, downs, etc. looking out of focus with the dark backround on the overlay looking like a weak signal on an old analog tv.   You are seeing how UHD televisions cannot handle the Comcast cable-box's out-put of a MPEG 2 1080i signal coming from a network using 1080i equipment sent to them off a satellite. Main channels using 1080i for sports are CBS and NBC.  You should not see the same problem on FOX using MPEG4 720p, but that is another matter for resolution.   Switching to using an antenna for the over the air signal sent on 1080i directly to a UHD television eliminates the problem and you gave a good picture. The television handles the upscaling up to 4k (2160p) much better for fast motion sports.   I always switch to using my antenna for sports coming from CBS or NBC.  Things will improve sometime in the future when Comcast moves into 1080p, 1440p, and 2160p. This was brought up at recent CES convention. ... View more

I would check the "Redbox" official site on the Internet to see where the app might be currently available. ... View more

@Summer94 wrote: There are still 3 over the air netowrk channels in the Peoria, IL market that Comcast does not carry. They are 59.2 Antenna Tv. 59.3 Light tv and 31.4 Escape Tv. MTCO cable has always carried them and I now read that I3 broadband cable company has recently added all these local channels to their lineup. I3 Broadband also has cheeper rates and a cheeper retransmission charge $6.95 as opposed to Comcast $10.00. Is there a link where these channels can be requested? What is Comcast's problem with not being able to offer all of our local channels like other smaller cable companies around here? When I3 broadband expands to cover my neighborhood I will be tempted to switch You never stated if you were in the regular transmission range for getting these channels OTA with an antenna.  If not, Comcast may have lost the right to carry those channels if dropped by the owner of that local OTA ststaion.  The owner of those channels may have just signed at contract with the company you mentioned (not Comcast).  ... View more

@peawee678 wrote: I just saw a commercial that said "CBS is off the air." Is this true or was it said just to trick people into buying CBS All Access? I think you just misunderstood the commercial. CBS is on the cable and "over the air" using an antenna.  You never stated in what area you are living in.   Sometimes a local station (in your case the CBS network one) might be negotiating for a better deal with: cable, or satellite provider, in your area. They might be hoping for people to complain on their behalf. I have never seen any of our locals ever follow through on that threat. ... View more

@donandgin wrote: changing channels is getting to be a chore.........remote not very fast, or not fast at all How old is the remote? Have you changed the batteries?   You can get the remote replaced "free" at a Comcast service center.  Also; pull the plug on the Comcast box.  Wait about 2 minutes and plug it back in. After at least 5 minutes, turn the cable-box back on. That would correct any errors causing the box to be your problem instead of the remote. ... View more

@cmnystrom wrote: While watching a movie on Prime Video a regular TV channelthat I was watching previously the  voices are heard during the movie.  Even when I turn TV off and go to resume movie the background noise is still there. It sounds like you had speakers connected to a cable-box (somewhere in your home) that was still turned on with a television off. Or your movie on Prime video was using the television speakers while the cable-box was on the last channel sending audio from a program at that time. ... View more

@varunparanjape wrote: Hi, last month I had network issues and my device was not receiving the signal. I contacted comcast and spoke with customer support and he then scheduled the technician visit. During the call customer support person clearly told me that "if it is issue with nextwork signal, customer need not pay technician visit charges". During the visit technician clearly mentioned that device was not receiving the signal and technician resumed the network Despite of this network issues, I was charged for a visit. I think this was unfair practice If he had to fix any of the cables or splitters, amps, inside your home you would be responsible for the charge. ... View more

@Veiga87 wrote: So randomly when I turn on my tv there will be no picture or sound my tv just says no signal. I have to get up and physically press power on the STB and turn it off then back on and it comes right up. Any idea why this is happening? It is not a power save issue From the way you described it, the cable missed the handshake with the television when both were  first turned on. Cycling the box off and back on created a new "handshake" that opened the HDMI port on the box. That would make me think your particular box needs a coding change for the problem. ... View more

@Marleecakes wrote: Commercials cutting in on tv shows and sporting events when it is not a commercial break. This is causing viewers to miss minutes of shows and games. Any show being watched after the original showing on a channel may have had some commercials changed to be current. The person handling the duty may be new or filling in for the normal person.   Mistakes can happen if a commercial is not inserted at the proper time. Sometimes this type of error may be corrected on some later time or day. ... View more

@philabundance wrote: BTW, my TV is a UN55JU6400 (2015) so it does not have the  HDMI UHD COLOR setting either. The HDMI UHD Color setting only came on the 120 Hz. televisions, starting with the 7000 series. Your television is 60 Hz. ... View more

@Ilovemeeces wrote: How do we use the flash drive port on X1 box You can't. It is only activated for use by manufacturer, or Comcast service. ... View more

@EricinChicago wrote: Yes I too have had this problem since getting the 4k box. I have a 78'' RCA however it's rumored to be a rebranded Samsung so this isn't surprising. Tried two different boxes and had Comcast try persistently to send a tech out to look at the issue which I refused as we all know it's nothing to do with anything but the box. There's been maybe five forums here about this since the issue started but comcast closes them all with someone claiming a resolution at the end which does not work. I too have been unable to have anyone at Comcast admit the problem. It's ridiculous with the prices they charge they can't or won't resolve this but don't expect anything anytime soon as this has been going on over a year now. Looking at options from RCN and AT&T now as this is unbearable.   Samsung does not make a 78 inch UHD television. ... View more

@RadTV wrote: Would it possible to add the Sony Crackle App to X1? The OnDemand content is poor. For now; the "Crackle" app can be found on "Smart" televisions, or IPV devices like Amazon, etc. ... View more

One point not brought up here yet is that not all Blue-tooth devices used in this new technology are compatible between manufacturers.   My Samsung (2015) 3D UHD television uses Real 3D glasses over a Blue-tooth. They are compatible with Sony 3D glasses.   My wife got a new Fit Bit that would connect through Blue-tooth instead of WiFi.  It has more functions that only work through Blu-tooth. My Lenovo AIO computer as Blue-tooth and runs Windows 10. Her Fitbit cannot connect to the Lenovo even with the Lenovo being capable of loading the Fitbit program. After calling the company she finds out the Fitbit is only compatible with Apple products: I-Pad, I-Phone, etc. She ended up exchanging for the older style Fitbit.   Your current Blue-tooth headset may not be compatible with the other equipment.   You could do what I do. Which is to just buy a conventional stereo headet using the conventional output plug found on televisions. Purchase and extension audio cable to reach where you are sitting. The headset will work fine with ether tv speakers "on", or 5.1 surround sound speakers "on". I happen to have the headset connected to my Sony 40" (sound muted) tv with my wife watching the 65" Samsung 3D UHD tv (side by side). ... View more

@joannkinney wrote: Please send a list of my channels. Did you read the last post before yours? Follow the directions found there. I received the latest list with my January statement for my service area. ... View more

@Steve0916 wrote: Anyone know when the next true software update is coming out? I know they do an update/firmware update every night. When are they going to do a version update? Thanks. Overnight updates are usually for information (programming updates).  Firmware updates come periodically when ready for certain boxes. No scheduling provided. ... View more

@davidlevin1263 wrote: What is the channel lineup for the sports entertainment package in 30319? In my service area, the service & pricing plus channel lineups (effective January 1, 2019) came with my January statement. If you do not get a monthly statement, I would check your statement at the Comcast site (on-line). ... View more

@19mark55 wrote: "Some networks do a better job at getting recent videos to On Demand."  1st of all these are not recent.  2nd of all I'm not paying the networks for this service.  I'm paying Comcast and it's suppose to be part of the package I'm paying for.  Must be nice to be able to blame poor service on someone else.  I happen to have been paying for cable service since 1973. Cable then had 3 premium channels and no commercials on the other linear channels. I have always paid regular rates except the first year, and the one time Comcast special rate given about 3 years ago.  I have stuck with just linear cable "Digital Preferred" for the last 10 plus years (no contract) since I do have other options with my smart television.   Times have changed. Producers of shows have many options on where to have programing shown. They go for the money. Comcast has more competition when it comes to contracts now. It is no longer the same as just a few years ago. And yes; we the customers are worse off in some ways, but there are way for choices for channels, language, etc. They do cost money because of much lower viewership. ... View more

@hlittletonm1 wrote: No internet service. Modem lights keep flashing off & on. Company says, area outage. Check later. (??)...When is later?? If you have an alternative way to get on the Internet, the Comcast site (home page) has a place to click and check your connection. It usually will show a possible time they expect to get the problem fixed. If they run into further problems that time might get changed again.   Newer Gateways' etc., will quit flashing and connect on their own when the problem is fixed.  Otherwise; other older modems would just need to be unplugged at least one minute. Plugging back in would reset the modem and connect if the outage problem is fixed. ... View more

@danielvllgs wrote: Hello, I need help with my tv signal. Every night I loose signal in my tv at 10pm Can anyone assist ? What kind of service are you using to watch television? Is you cable-box set to do "updating" at that time? ... View more

@bluebird51 wrote: I remember when I would turn off my TV the DTA would turn off as well. Now It does not do that  . If I turn off the TV I have to turn off the adapter as well separately or else its on all night. I remember when TV was shut off years back the adapter would go off too. Why is that not happening. Seems a waste of electricity or perhaps there are newer DTAS out there??? that do turn off? Any ideas. Either call 1-800-COMCAST, or go to your local Comcast service center and exchange your current one for a new  DTA or cable-box "no charge". ... View more

@Whoareyou1999 wrote: I just noticed this.  In my area, also not broadcasting are Antennae TV, This TV, ME TV, Decades, The U Too,  Bounce, Movies, Buzzr, Light TV   Did you speak with anyone at Comcast (I have not)? It looks like the local owner of these "over the air" channels may have dropped these channels. Therefore; Comcast no longer has the right to supply these channels to you. You most likely live in a different local transmission area for OTA.   Do you have an outdoor antenna with enough range to get these channels OTA? ... View more

In Windows 10, have you checked your "Network and Internet" settings to make sure your Network is "Private"? ... View more

@AndyZ19 wrote: I’m having this same problem. It’s horroble. New tv, got the newest box. Built in apps are perfect but trying to watch on xfinity it looks like SD almost. If it really looks that bad, you need to learn how to adjust your UHD television. Time to read the manual.   : > ) ... View more

@TREWQ3 wrote: Can anyone tell my why my internet speed would plummet when the termperature drops below freezing?  Wired speeds are typically 100/30 mbps but drops to 2/5 mbps when the temp drops.  Comcast tech has been out and checked cables, signal, etc.  Found no issues.   Downstream power level at 8-10 dMbV and Signal to noise is 30-35.  Changes in temperature might affect connections if loose or corroded. ... View more

@dylanlanghirt wrote: i’m going on 6 days of no service and today is the THIRD day that comcast has said someone would be out to fix the issue and no one has shown up. starting to think this issue will never get resolved. This might depend on how many other people in your affected area are having the same problem. ... View more

@19mark55 wrote: Trying to watch Deadwood on demand and many of the episodes are missing.  What's the deal? The deal is: for any show not all episodes may show up any any given time. That said; you might search under a different method: title, network, HD or SD, to see if more can be found. Some networks do a better job at getting recent videos to On Demand. ... View more

@MrReis wrote: Is your friend who gets the channel in the same service area as you? I believe he is - he lives about a mile away and we both live in San Mateo County. How could I confirm that we live in the "same service area?" Does he carry the same service level as you? Yes. We both have "Digital Starter" (for many years). Do you both carry HD service? If you mean do we both receive HD channels, then yes, we both receive HD channels. However, the local TV Japan channel (330) is SD. Not sure the reason for your question. Thank you for your reply. From your answers I cannot understand why the person you talked to said what he did. I will escalate your post so one of the Comcast people here can take care of this issue for you. ... View more

@insanemadre wrote: I am so confused with on demand. One of the main reasons we have stayed with Comcast is for on demand. Now when I try to watch an episode, either the end or the beginning is missing due to another show. I see part of a show I don't want to see and not all of the show that I'm trying to watch. If this doesn't get fixed we will be changing.  Part of the problem here is that some channels (Networks) have gotten into the habit of running some programing 3 or 4 minutes late. It has been going for the last few years. When that happens; the next program will start that 3 to 4 minutes late. There may be a problem when shows like this are later transferred to Comcast system for showing  on On Demand. ... View more

@passportt wrote: Some series I watched last year  show as new in the guide- this is becoming a real problem for me. and wasting a ton of my time. I have seen that too. It has been going on for a year or two.  I don't know if it is Comcast, or more likely the person passing alone the program information to Comcast's system from the network. ... View more

Is your friend who gets the channel in the same service area as you?   Does he carry the same service level as you?   Do you both carry HD service? ... View more

The one thing I noticed is that you are still using an old analog television. There is no longer any legal requirement from FCC for any business to supply a analog television signal. All those (4:3) channels have converted to "digital SD 4:3" video.   How long have you been using your current cable-adapter from Comcast? Maybe your local service center may have a better cable-box for your situation. Otherwise; new digital televisions can be purchased for less than $100. ... View more

BruceW:   In case you have forgotten; there are two different interfaces for using On Demand. The one I am referring to is the found when using a HD (or SD) cable-box for linear cable.   The other is the one found when using X1 series cable-boxes. I have no need for using a X1 cable-box or 4K DVR. They both require using Comcast Internet. I have DSL high-speed Internet for watching Ultra High definition television (2160p, 1440, 1080p) on apps found on my tv. ... View more

@MrThompson22 wrote: Still asks for audio input 3 which is not right because im using an HDMI.... There is one different type of HDMI port found on televisions. It is a HDMI to DVI port. That port requires a special cable and passes HD video, but no audio signal. It is possible to plug an HDMI cable into it but you will get no sound. That is why your television is asking for a separate audio cable. You can use it that way if your picture is good. Just connect a digital (optical) cable for 5.1 surround sound, or the standard red / white audio cables for stereo sound. ... View more

@Edre wrote: Well all I can say if this is how it's going to go whether it is the channel or Xfinity we may be nearing the end our cable subscription days and unplug for less expensive entertainment.  The companies paying for commercials have not been happy with people ability to fast forward through commercials. Many programs now contain code to stop the process. If you try to F.F. during a commercial all you accomplish is F.F. through the next program segment (not the commercial).   You are going to see this happen where ever to move to. It was never meant to be the purpose of a DRV. ... View more

@marianjunta wrote: Why are you stopping the fast forward on my DVR. Why pay for DVR if you stop fast forward. I still mute sound because I don't want to watch commercials and that is why I use your DVR.  If this is going to be the new way you are going to make me watch my DVR I will have to charge some things  The companies paying for commercials are paying most of the costs for televising shows. They are not happy with people skipping commercials. The days of having a DVR being able to do this over. Period.   The idea of having a DVR is for people to save programs they want to watch but may not have the chance when shown live. I don't bother to use one since just using On Demand (linear cable) works for me. ... View more

@Ladybullseye1 wrote: So, supposedly I have the best package but yet I'm missing channels that I like. Freeform, Oviation, FX+, EPIX, etc. I thought I would have them all. Some channels vary by service area. Your recent statement for January should have included a new price listing and channels for your service area (effective January 1, 20129). You should be able to find if those channels are available in your area. ... View more

@ThatDonGuy wrote: Actually, my situation may be slightly different than usual; I was trying to play a recording from my DVR, but there was a problem with the recording, so the On Demand version of the episode started playing instead. Perhaps the system isn't smart enough to realize that the program had been started and stopped when it is started again this way. If the recording on the DVR had become corrupted, it would not know where the stop point was. I am surprised it found a new copy to play on On Demand. There has been a problem with DVR's ability to play over the last few days.  Comcast knew there was a problem and it was fixed by this morning. I wonder if your problem was caused by this recent problem.  The problem seemed to be with both cloud and stored DVR's. ... View more