About MNtundraRET

MNtundraRET · ‎02-21-2020

Moved:

moved to On Demand forum

MNtundraRET · ‎02-20-2020

@swanda wrote: When the Daytona 500 was rained out yesterday, it was rescheduled to 1pm Pacific time today on Fox. I wouldn't be home until later, so I went to record it. It wasn't shown on our main Fox station or Fox sports. Then I saw it on our secondary Fox station, and set it to record. I just got home, and it wasn't showing on that station, so I looked around, and it was on the main Fox station after all. Even though it was currently recording, the channel guide still showed it on the secondary station and reguar programming on Fox. You made me miss the first hour and a half of the race. The problem was caused by owner's of Daytona Speedway and Fox channel. The race ended up being shown on our local FOX channels (live cable or OTA channel). Time for race was given late on Monday. There was no way to notify: cable, local FOX channel, or anyone else before the race. If you did not watch it "live" you were out of luck.

MNtundraRET · ‎02-15-2020

@DVR11 wrote: I've got an Xfinity Xg1-a box, but I'm on the lookout for a Arris XG1v4 (I used to have one)... The problem here is some of us have high-speed broadband from companies other than Comcast. I have had DSL from the day it was first available. It has been trouble free all these years, unlimited 4K viewing for us. Because of proprietary reasons we cannot take advantage of any Comcast broadband services any more. That ended when they removed the Comcast Ultra HD Sampler app. We could still get 4K viewing from them if they replaced that app. They require people to pay for their broadband Internet to get any 4K from them now. It doesn't bother me since I can get 8K unlimited at no additional cost if I choose to replace my 3D UHD tv, or add a 8K UHD television.

MNtundraRET · ‎02-14-2020

@Terry0327 wrote: Keep receiving calls that claim to be from Comcast that say someone is trying to break into my modem. They have my name, address, and account number. Says his name is Alan Green but with the eastern accent I doubt he is Alan Green. They called 5 times last night and finally gave up. I'm sure they want to get into my computer or get my passwords. Anyone else expriencing this. There are plenty of scams like that going around like that going around. Just hang up without giving any information. If you talk to them they will keep calling you hoping you might believe them.

MNtundraRET · ‎02-09-2020

@jschoef wrote: My bill just went way up and I lost premium channels! It’s time to cut the cord. What’s the best way to get local sports, YouTube TV? If you can't afford Internet or cable after getting a low special offer to to start using the service, you best bet is installing an antenna for "Over the air" broadcasts. If you live in the "boonies" or an apartment building without access to a common roof antenna, you are going to pay someone for other alternatives. In the end after a short intro. price the cost will end up the similar to what you see. You would be considered a "new customer" with Comcast if you can get by for 3 months without any of their services.

MNtundraRET · ‎02-09-2020

I still have the Smithsonian Channels (SD & HD) in my service area (Twin Cities MN). If you do not have it just type in "Smithsonian" in the search field of "You Yube" on a smart tv with "You Tube" app, or other other IPV type of boxes for Internet streaming. Most recent, or old, eppisodes can be found there.

MNtundraRET · ‎02-09-2020

@Steveromo wrote: In my primary viewing area, I have 2 TV's (40" and 19") and 2 Set Top Boxes (X1 DVR and an RNG 150.) I keep the old box because it is perfect for a second TV. I often watch my main program on the X1 with the Big TV while channel-surfing with the RNG 150 which allows me to rapidly jump thru my favorites or swap between channels. (The X1 is painfully slow at changing channels!) The only problem is that the RNG 150 often freezes for a few seconds while surfing. I assume because it's an old model. I am pleased that is still works at all! But I love using it and wonder about the freezing. Do any of you still use an older non-x1 box like this and do you have any issues? Thanks in advance for any replies. RNG150's are still in use. I have a Cisco RNG150N. Since I am on DSL for Internet, I cannot use their X1 boxes since Comcast requires us to to their Internet service to use that equipment. No problem for me since I get all 4K, 1080p, programing through my Television's apps. Just resetting the box and your router when problems crop up will ussually remove these type of errors and get things working again. You should have no problems exchanging old box for another RNG150N box if you want one.

MNtundraRET · ‎02-08-2020

@sreaton1 wrote: I upgraded my package and lost ID channel so I contacted support who helped me switch my package claiming "this one would include ID channel". It does not! So please help us recommend the package that includes this channel. If you did not find the ID channel somewhere on your Comcast list of all channels (All show whether you can watch them or not) before you called to change service, it is not availible in your area. You should have read my warning (see link below) before your earlier change. Sorry; but the "grandfathered" channels evidently could still be linked even after the channel was removed for new customers in an area. https://forums.xfinity.com/t5/Channels-and-Programming/Looking-for-Channel-moves-Caution-for-Grandfathered/m-p/3290170#M109516

MNtundraRET · ‎02-07-2020

@dniksich1965 wrote: I keep getting automated calls as a reminder to return equipment? I don't have any and haven't for years, just my owned modem. Can someone check into this for me please? Thanks This sounds like a scam to get personal information from you. Don't give out any personal information on calls like this. I would just ignore it. If it bothers you just call your local Comcast Service Center to see if they have anything in your account about equipment.

MNtundraRET · ‎02-07-2020

I thought it was interesting that I just received an unsolicited call from someone (foreign accent) claiming to be from Direct TV. Number was not listed as from Direct TV.

MNtundraRET · ‎02-07-2020

@Mistidawn79 wrote: I had a Tech come out today and he switched out boxes. During the setup of the new box he was setting it up and he said he set it wrong for my surround sound. He was going to go back in somehow and reset it but we got sidetracked. Now my surround sound receiver will not do 5.1. I've went through all the settings and I can not get it to work now. Any idea what is set wrong? Connect your Surround sound system directly to your television with an HDMI cable (preferred). Other cables will work if not enough HDMI ports. Your television or S.S. manual will show the options you can use.

MNtundraRET · ‎02-06-2020

@Synology wrote: I received a phone call from (404) 266-3250 claiming that they were Comcast/Xfinity and asking whether I was interested in a special offer. They knew my name, cell phone number, email address, how much I pay per month, my length of contract, and roughly how long I've been a subscriber. They would not, however, email me the special offer so that I could review it in writing. Is this a scam or a legitimate phone call? As a matter of principal; I just hang up on calls such as this. It is more than likely an outside party contracted to up-sell and gets a comission for doing it. The "down-side" is that you will loose any "grandfathered channels" by changing service (a computer bug.). Best place to make changes is in-person at a local service center, or calling for changes when you really need, or want them.

MNtundraRET · ‎02-06-2020

Quoted: "I appreciate your response, however, you didn't answer my questions regarding the box's output and hdmi cable provided by Comcast. The TV in question is a Samsung Q70 which is spec'd at 4k and 120hz. So I'd still like to know what the specd output of the Comcast 4k box is and what the spec of the Comcast hdmi cable that gets provided with the 4k box is? " I have a Samsung 3D, Curved UHG Television circa 2015. If you read your manual you will find your television operates at both 60 Hz and 120 Hz (when put into sports mode). What matters is that you replace any older HDMI cable with a high-speed one rated for 4K. The older HDMI cables were only good to 1080P signals. To check out your television, you should got to You Tube. Search for "4K, UHD, HDR, 8K (will play as 4K version)" The select the 3Dots menu to set the particular video to 4K. (blue 4K icon) is 4K, select it if different. Chose the resolution from list to force video output. If you choose the Nerd icon on far right of row it will show the true output of that particular video and audio. Depending on equipment used by the person supplying the video the picture may be 25, 30, or 60 frame rate for 4K videos. Refresh rates are a separate function of the television and how you set it up. Remember you get what you pay for. Not all brands, or models, are equal. Use the You Tube search field for HDR, 4K, 8K, test patterns to insure yourself that you are set up properely to view your television for 4K and HDR. People new to 4K can easily fool themselves to thinking they are watching 4K, when all they are seeing is a 4K 720p signal upscaled to 4K, since the new tv picture looks better.

MNtundraRET · ‎02-06-2020

@Krazykarl1322 wrote: Recently purchased a 4k TV with an available refresh rate of 120hz. From what I'm hearing outside of the xfinity community, the X1 4k dvr box (XG1v4-A) is only able to put out 4k resolution at 60hz or 2k resolution at 120hz. First, is this true? If true is there any planned rollout of a box capable of 4k at 120hz? Second, if false, does the hdmi cable that is sent out with the X1 4k box capable of 4k at 120hz, as it is not labeled or info available on the web. You heard wrong! Most cheap 4k televisions are still only 60Hz televisions. They all get 4k video. 120Hz televisions will show 4k video up to a frame rate of 60. 60Hz televisions show 4K up to a 30 frame rate.

MNtundraRET · ‎02-05-2020

Here is a link you can use to post in the correct forum for help on this problem. https://forums.businesshelp.comcast.com/

MNtundraRET · ‎02-01-2020

@r-gordon-7 wrote: I am an Xfinity cable subscriber with a new 4k X1 box to which I just upgraded in January. I have the X1 configured to "Device Settings>Video Display>Video Output Resolution: 16:9, 2160p60 4k UHD (Best Available)" and theX1 is connected to our 4k LG OLED TV. Your webpage, https://www.xfinity.com/support/articles/uhd-4k-faqs, notes, " We'll be airing Super Bowl LIV in 4K UHD from FOX." My question is, to which FOX" channel on my Xfinity X1 box should I tune to see the Super Bowl in 4k UHD, e.g. the local Fox broadcast affiliate here in Seattle (Q13 - channel 113 on my X1 box), or one of the FOX Sports Channels (FS1HD - channel 620 on my X1 box), or some 4k-specific channel? Thanks in advance. None of your choices! The 4K signal is only being carried (IPV). That is Streaming video over broadband Internet. Read the earlier directions in this forum subject to watch the game in 4K.

MNtundraRET · ‎01-31-2020

@mammamia1 wrote: is id discovery available yet Read my link: https://forums.xfinity.com/t5/Channels-and-Programming/Looking-for-Channel-moves-Caution-for-Grandfathered/m-p/3290170#M109516

MNtundraRET · ‎01-29-2020

@LazerFlash01 wrote: @MNtundraRET wrote: If you have been coding (programing) as long as I (starting back in 1979), you already know the answer. Yes! There are some good information found in different forums (<1% of respronses). LOL We are both of a bygone age... My first programming was done in the mid-70's via punched paper tape, in a relatively new programming language called BASIC. (I even have in a drawer or box somewhere a mimeographed copy of one of the early versions of the progamming guide from Dartmouth and signed by K&K (Kemeny and Kurtz)). My first paying IT gig was programming in COBOL and ALC on an IBM 360 mainframe using punch cards. @MNtundraRET wrote Good programmers are scarce. The Programing is done by an outside company Koros (used to be Lithium). Sadly, this is true. Nowadays, almost anyone can get a job "coding" having very little real world (or common sense) experience. And companies, wanting to rush to get new versions out quickly - with minimal resources spent on testing - rely on the general public to be "wide-area beta testers". Witness how many major (and even some secondary) releases that have a x.x.1 release within a couple of weeks of initial release. Like you, I'm sure, I have forgotten more about programming, data analysis, system design, QA, and just good practices than today's coders will ever know. Been there, done that. You forgot to mention working in Assembly language and having full control over vectoring and parallel processing using the available CPU's of the time. Most programing now is done by the computer's because of complexity of the code. "Garbage in! Garbage out" happens more often now. I understand what you say; but it is only "easy" for those of us who could solve coding 'bugs" by sleeping on it and training ourselves to wake up and write down the code before we forgot the fix.

MNtundraRET · ‎01-29-2020

@pmbanas wrote: I've been a Comcast customer for over 20 years. I don't see why you need my date of birth and social security number. Can I just give you a fake one? They should not be asking for the whole social security number and your date of birth. The last 4 digits should be sufficient. I would not give out the information to them.

MNtundraRET · ‎01-28-2020

@drobatl wrote: I have a TV/Internet bundle but haven't used the cable box in years. Can I return the box and save the $5 monthly rental that is billed to me? Your question is confusing. You would need to return a cable-box to keep getting billed for it. Before returning the box turn it off and unplug it. Now; are you still getting the other services to work without the box connected? If yes; then this particular box may not be needed.

MNtundraRET · ‎01-28-2020

@LazerFlash01 your quote: "OTOH, I also find it a bit restricting that in a technology world with many different configurations - some cutting edge, but many not so much - that the Comcast Community Forums would not consider the possibility that older information might be exactly what some are looking for." If you have been coding (programing) as long as I (starting back in 1979), you already know the answer. Yes! There are some good information found in different forums (<1% of respronses). Computer generated searches only work if the computer programers: - code the search links correctly. - Links have not been lost due to corrupted files due to hacking, power outages, etc.. - stored data has not grown so large as to affect time and cost to locate requested info. - Search is only as good as the person typing in search word(s) and delineating search words correctly. Good programmers are scarce. The Programing is done by an outside company Koros (used to be Lithium). All large corporations use outside sources for coding. You are asking for the imposible. This whole subject fits: "Not worth saving for 99% of responses."

MNtundraRET · ‎01-28-2020

@Val3493 wrote: Comcast increased the rate of my plan but said they could "give me a lower rate plan with more channels." The problem is that the new plan has more channels but does not have Investigation Discovery. The "wannabe" true crime channels that Comcast supplies are not on the same scale as ID. We have DirecTv in Tennessee. It's looking more like we need it in Florida too. https://forums.xfinity.com/t5/Channels-and-Programming/Looking-for-Channel-moves-Caution-for-Grandfathered/m-p/3290170#M109516

MNtundraRET · ‎01-27-2020

If you had read my warning found posted at top section of this forum; you could have avoided this problem. The error in their coding of the billing system was never been solved. It's currently impossible for any employee to revert back to these "grandfathered" channels. Did you have these channels before the change? If not, the channels may not be availible in your service area. Here is the link to my post with the warning: https://forums.xfinity.com/t5/Channels-and-Programming/Looking-for-Channel-moves-Caution-for-Grandfathered/m-p/3290170#M109516

MNtundraRET · ‎01-27-2020

Have up checked your LG television for any recent updates on the code used for your model of "smart" tv?

MNtundraRET · ‎01-27-2020

Maybe this link below might answer your last question: https://forums.xfinity.com/t5/Customer-Service/Nonpublished-name-and-number-published-by-mistake/m-p/3298802#M181375

MNtundraRET · ‎01-26-2020

@armygreens wrote: My concern are how did they get all my information, along with the service start date and equipment arrival date, that were all accurate? Someone may have been hacked. Comcast or you.

MNtundraRET · ‎01-26-2020

Like it on not; the least frustrating, problematic, way is to take your cable box(s) back to the nearest Comcast service center. Take along the last receipt you got with the current equipment if you still have saved them. You will be there to get a receipt showing return, ask any questions you might have, and see in writing what, if anything, like final billing will be. With other people there, they are less likely to argue with you about dropping service

MNtundraRET · ‎01-26-2020

@armygreens wrote: We set up a new account yesterday to have services activated next month. Last night I received a call from a number that was unknown after conducting a google search. They claimed to be Comcast and wanted to verify information about my new setup. They knew my address, the date of installation, and my name. They wanted to verify additional information but I declined. The number matches the area code of my phone number, and when I call it back, it sounds like individuals are on a cell phone, answering as Comcast. The number is 618-216-6462. My assumption is that it's a spoofed/fake number. I contacted Comcast through their online chat, and the agent at first said the number was not familiar, and that he would contact his supervisor to check another tool. He came back saying the number is valid. I saved the transcript of the conversation. Is it customary for Comcast to use spoofed numbers to contact its clients to verify information? There are many calls like these "phishing" for information. Never give out information. We all get calls like that. They can spoof any number they wish. No comany, or government office, is safe from these type calls. There is no way for any type of business to stop this.

MNtundraRET · ‎01-24-2020

It looks to me like someone may have hacked your E-mail. At any rate; you should assume that any "unsolicited" call like that s most likely a "phishing" scam. I always just hang up on any call like that.

MNtundraRET · ‎01-21-2020

Remote are "free" at any service center. Just ask for one. It has nothing to do with changing any current service.

MNtundraRET · ‎01-19-2020

@helloworld5 wrote: I received a debt collection letter from a collection service, that says the creditor is Comcast Cable. I'm using Autopay and I don't see anything regarding this on my account when I check online, what do? If you are not behind in payments with Comcast; just ignore the letter. It is most likely a phishing scam designed to get information from you. I assume you have some proof from bank statements showing your autopayments being made and deducted from your bank account.

MNtundraRET · ‎01-19-2020

@jean1947 wrote: Can ID channel be added to channel lineup and what is cost If you have some kind of Comcast cable service; you should be able to find the "ID channel" somewhere on your list of channels. If you would select the channel it would display that you need to sign up for the service. If you cannot find the channel at all; it is not available in your area.

MNtundraRET · ‎01-19-2020

@Typeauxs wrote: I have a 3D-capable TV. Two, in fact. This Xfinity site https://www.xfinity.com/hub/tv-video/3d-tv-service indicates that there is 3D content available from Xfinity, but does not provide any instructions on how or where to access that content. False advertising? Andrew is correct! No 3D from Comcast for over two years. If you have a Samsung "Real 3D" television you should have figured out by know you can convert 2D video to "Real 3D". It works best highest resolution 2160p, but still okay for down to 720p. There are a few apps found on my Samsung tv for 3D movies. "You Tube" has different versions of 3D if you search for them. I have found that Best Buy still offers "Real 3D" movies througth their Internet site. I have about 15 "Real 3D" movies, but I spend more time converting outdoor sports, nature films, etc. into 3D. Of course it will look more natural 3D rather than "in your face" 3d effects created for 3D movies. I would not expect Comcast to supply any 3D until the next version of television comes along for 3D.

MNtundraRET · ‎01-15-2020

That is a normal procedure. Nothing new.

MNtundraRET · ‎01-15-2020

I would do a search on "You Tube". You might find it there after the first live showing.

MNtundraRET · ‎01-14-2020

@pbpick wrote: All morning no CBS!! Why? There is no problem with CBS. How are you trying to watch it?

MNtundraRET · ‎01-13-2020

@RHinCT wrote: My DVR says XG1-A on the front. The XFINITY site says to get 4K requires an XG1v4 or an Xi6. Can I bring my box in for an exchange to a 4K-capable box? If I do, can they copy my saved DVR content to the new device for me? Thanks! If your nearest service center is convenient for you it may be possible. The "catch" is the center might not have the XG1v4 DVR in stock. Some people have been told there is stock to find out they did not have one. The new DVR's store in the "cloud" (no physical hard disk). So only 30 hours of your old disk can be transferred to it.

MNtundraRET · ‎01-12-2020

@jzoo21 wrote: How come the NFL playoff game on channel 3 fox is suddenly broadcast in Spanish. All the settings are in English, referees are in English, Commercials in English but the play by play is translated to Spanish. One thing if it was always like this but just for the playoff games? You had the SAP feature turned on for that channel on your television. Fox announced the game had SAP in Spanish.

MNtundraRET · ‎01-12-2020

@Maldalina wrote: I lost my remote how much is it for a replacement remote? You can pick up a new remove "Free of charge" at your nearest service center.

MNtundraRET · ‎01-09-2020

@robert84 wrote: How can I get a cable box, with an optical cable output to connect my Sound Bar? No other option to connect. Sound-bars, or S.S. Systems were designed to be connected to the television.

MNtundraRET · ‎01-09-2020

@kmwilber wrote: Well, now, hours later, it is available without a buy option. Rather strange. Most likely mis-entered either by CBS, or Comcast, and has been corrected.

MNtundraRET · ‎01-08-2020

@JLT4ever wrote: I'm being told I have to purchase ON DEMAND episodes of Modern Family? What's that about? The owners of this show want more money. Not all episodes are always available. Check under different ways of listing the shows. Sometimes a listing found one way might be in error.

MNtundraRET · ‎01-07-2020

@shipper50 wrote: I am not positive, but thought I saw something about a senior discount posted on the Comcast site? Been wrong before. You sound old enough to quailfy for a senior discount at McDonalds? True! But this is not McDonalds who happens to rely on older retired people.

MNtundraRET · ‎01-07-2020

@shipper50 wrote: So I guess there is no senior discounts? No package disounts till Feb? We all just take the rate increase and like it or leave it? Talked to an agent who coughed in my ear twice and said the above. While people seem to keep asking this question, I have never heard of a senior discount in 48 years of have cable at regular prices.

MNtundraRET · ‎01-05-2020

@rcherry1969 wrote: Why are Investigation Discovery, WE, and WGNAmerica still listed on the guide and channel lineups if they are no longer available? Because some of us who have not changed our regular cable programing are "Grandfathered" and stiil have them.

MNtundraRET · ‎01-05-2020

@Blake1738 wrote: I lost my remote! How do I get a new one? You can pick up a new remote "free" at your nearest servicecenter.

MNtundraRET · ‎01-05-2020

Are you close enough to a metro area to be alble to install an antenna (amplified type). The cost for an antenna is just a on time charge. I can get over 50 channels where I live. It really looks like you cannot to afford regular monthly cable charges. A great percentage of the population has this problem since regulations were relaxed and cities no longer subsidize the poor.

MNtundraRET · ‎01-04-2020

@MNtundraRET wrote: profanity passed filter https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1 https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2

MNtundraRET · ‎01-03-2020

@shehack1 wrote: Yes I did and there were several differences If you compare this bill to last month's bill you can see what changed. If you did not go off special pricing period (not the contract period length), the cost moves to regular price. Taxes, fees, can change any time. This is the same for any utility company. You stop paying and you may lose service and will owe late fees.

MNtundraRET · ‎01-03-2020

You are not going to find anything going by a January 2019 listing. That is a year old and channels have been dropped, moved, or changed.