About MNtundraRET

MNtundraRET · ‎05-19-2019

You haven't mentioned how old the apartment building is. If the building is old and the wiring inside the walls, it would be up to the owner of the building to upgrade and most likely be stuck with the cost. Comcast would be responsible for lines connecting to the building. What used to be okay for just cable television is most likely inadequate for current X1 equipment. Have to talked to the owner of the building about this?

MNtundraRET · ‎05-19-2019

Moved:

moved to megapost

MNtundraRET · ‎05-18-2019

Moved:

Moved to Customer Service

MNtundraRET · ‎05-18-2019

It's possible that your cable-box had a major update. A few channel names may have changed, or moved to a different frequency.

MNtundraRET · ‎05-18-2019

While cable companies have carried channels for people of all interests since the inception of cable. This type of inquiry should be addressed to the owners of these channels.

MNtundraRET · ‎05-18-2019

If you followed CES 2019, Comcast is also coming out soon with 5G service. However; the frequencies being allocated by FCC for 5G will interfere with national weather satellites and greatly degrade storm prediction. So we will have to see what happens in the near future.

MNtundraRET · ‎05-17-2019

@allen183735 wrote: I'M detting no signal on my new TV We need more information: Is this a new cable-box? Did you follow directions that came with the box to get the box authorized from your location? Did you follow Setup directions for the new tv? Does the tv work on Antenna, or with other equipment you use?

MNtundraRET · ‎05-17-2019

@rbartrug wrote: Hello. New Samsung UN50RU7100FXZA TV, new Comcast cable box model SARN150N s/n SACDNM150N. I'm getting the following error code: The DVI/HDMI output is blocked, press exit to cancel. Help please! Why are you using the HDMI to DVI port? It's for old televisions. It only passes an HD signal without audio. A separate audio connection(s) would be required.

MNtundraRET · ‎05-17-2019

There is a definite advantage of using a service center. You will get a receipt showing what equipment you returned: Model and serial number, along with new equipment received. Make sure it is correct before leaving. Keep it and bring it along for you next trip there. This makes sure they are entering changes for your account and you have your written record.

MNtundraRET · ‎05-17-2019

Your problem is the fact your computer is still running Windows 7. Why are you still using Windows 7?

MNtundraRET · ‎05-16-2019

On the version of You Tube found on my Samsung 3D UHD television, for any video you start to play, I can use the select button (on tv remote) to see the buffer page. moving left to 3 dots and selecting it opens up a menu. Move to far right a select the nerd icon. It opens up the data for signal being received on that video. Notice how many seconds the buffer is ahead of the video down-loading. Also notice what resolution of the video playing is down-loading in. You might need a lower resolution video in this case. You can use this to compare what happens when using Comcast equipment versus using an app directly over Internet. As stated by Rick; your signal may be degraded because of your cables, cable-ends, splitters used inside your home. The You Tube site server used can fail because of an improper up-load of the video from the author, or just a bad video player on the You Tube site.

MNtundraRET · ‎05-16-2019

When you moved, did you "forward your mail"?

MNtundraRET · ‎05-14-2019

@dlr905 wrote: I want to order my equipment up date to install. If you have a non-X1 cable-box, just unplug the cable-box a minute or two. Plug it back in and the box will reset and pick up any updates if available.

MNtundraRET · ‎05-13-2019

RickGr4 Gold Problem Solver ‎05-13-2019 08:12 AM Re: how to fast-forward in 5 minute intervals on YouTube videos...? I watched a couple of videos on YouTube this morning and my last post was correct. This is a YouTube guide issue and it appears to be working as designed. I highly doubt Comcast has any say in this. A quick tap of the forward scan button yields a 10 second skip. The page up and down buttons do nothing when in the YouTube guide. HOWEVER the solution appears to be rather simple. Hold the forward scan button down. The speed of the forward search increases very quickly. It seems like a very workable solution. I use You Tube every day to watch 4K videos converted from 2D to 3D on my 3D UHD television. What Rick described here is correct. It is possible to fast forward through a few hours of a long video on You Tube in a matter of a minute or two. And of course I am using my television's remote.

MNtundraRET · ‎05-10-2019

@AngryUserToo wrote: I don't know what a backup service is. Absolutely nothing changed about how I use my service from month to month. The only change is the rate at which it is being calculated as of April. You might have someone who connected to your home network and is streaming movies, etc. I would unplug your router and reset it. You might need to change your password. Have you checked your network for any unrecognized devices?

MNtundraRET · ‎05-10-2019

@murdocks5 wrote: I can't get online chat with a real rep to come up. Just the virtual one. I use this a lot. How do I get this to come up again? I was not aware that Comcast used a virtual program. Some new employees might be following a script. If you have a specific problem you need help with just post your problem here on the forum. Don't give any personal information. Someone here will answer your post or ask you to PM them if personal information is needed.

MNtundraRET · ‎05-10-2019

@JERRYUUC wrote: BUT WHY IS THIS ONLY HAPPENING ON ONE CHANNEL......FOXNEWS~! It just happens the actual frequency used for each channel like: MSN, FOX, CNN, all happen to be in an area were RF line-noise interference can mess up the signal strength. You need to make sure all your connections, splitters, inside your home are clean and tight. Reset all cable-boxes after checking cables and cable ends. If this does not work, you may need a tech. to check outside cables and connections to your home.

MNtundraRET · ‎05-08-2019

https://www.speedtest.net/ Try this site. I have found this one to be quite accurate.

MNtundraRET · ‎05-07-2019

@Kmwb1 wrote: Last night my x1 cable box started making noise. It took me awhile to figure out where the noise is coming from. The cable has been acting funny too. Dropping programs and not loading. Please help. I would get your current cable-box exchanged "no charge" at your nearest service center.

MNtundraRET · ‎05-06-2019

@mvbaird wrote: Got replacement box from Comcast today. When setting it up get message displayed "Explorer settop box not authorized for use." Did you follow the directions and call the phone number supplied with your replacement cable-box? Also: they generally tell you to wait about 1/2 hour after plugging in, and turning on the cable-box before calling the number to get the cable-box authorized for your address. This needs to be done each time a cable-box is replaced.

MNtundraRET · ‎04-29-2019

I believe that function was removed some time last year. The forum is here to help solve people's problems with Comcast. It is not a social forum for talking with friends. That said; if you click your Avatar (picture in circle). and then click profile, you can see where you have posted and people who have replied to your posts. https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1 https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2

MNtundraRET · ‎04-28-2019

I would just leave your HBO subcription with HULU for now. The video quality may be better that way. No need to change what is working for you to watch HBO. You can check for old posts here to see what people say about HBO through Comcast.

MNtundraRET · ‎04-27-2019

@DeniseChris wrote: I and my mother have been having issues... We recently found out while attempting to hook up our Blue-ray player that our Xfinity X1 voice remote is messed up... the scrolling arrows work fine and the number pad aswel, Our Issue is with the central / Enter button, it does not work for accessing on-screen options in any way it does however, activate the CC Closed Captioning we have replaced it, sync'd it and reset it repeatedly... and the problem presists... Anyone having a similar issue or any clue that may HELP? The Comcast remote is not a universal remote. Use your Blu-ray player's remote to control the player.

MNtundraRET · ‎04-27-2019

@Biggen12 wrote: Just noticed I couldn’t find Nat Geo Wild in its usual place in my guide. So I did a search for it with the remote and I found the SD station buried down in 108. Why was the HD feed removed? This is for zip 32407. Any ideas? Use this link I supplied below to find out what channels are available in your service area. Just click on it and follow directions found on the page. https://www.xfinity.com/support/tv

MNtundraRET · ‎04-21-2019

@Malonarchy wrote: I have a subscription for HBO through the X-1, and would like to know if that subscription can be used through HBO now and HULU. I am not willing to pay for the same sub 3 times, and want to know the best way to go about using HBO on any of my devices. Thank you If you already have HULU, the simplest way is to try and watch a HBO show. If it plays you are okay. If not, the worst that can happen is they will ask you to sign up. Just decline it for now.

MNtundraRET · ‎04-20-2019

1) If that was the case, why didn't you hang up much sooner? 2) Posting here could have been a good idea if you listed the type of problem in the subject. And then explained the problem in simple terms (short and sweet) so we could help you, or get an OE who could get personal information from you over a "Private Message".

MNtundraRET · ‎04-19-2019

@giantssfan wrote: Dont bother requesting one either download or store pickup are only options. Where I live in the Twin Cities area of MN, Our local supermarkets supply a free copy of the weekly OTA, and cable, programing guide with a separate movies listing for all our channels. Otherwise; the local program listings can be found by searching on computer using your zip code for the search.

MNtundraRET · ‎04-18-2019

@BryBry1 wrote: Hello. I was wondering why most of my Latino channels are gone even though we've had them since the beginning of our first bill period. Is it because it was only for the starting month? What type of service (cable) did you sign up for?

MNtundraRET · ‎04-15-2019

Just one question Rick. Did you get a chance to check the video using one of your older 1080p televisions? There is a lot of synthesizing of pixels to fill a 2160p screen when only 8% of the pixels were real starting at 720p. Even changing black gradient under advanced settings may not have helped. It's possible there was a bad signal feed from the show's channel provider to Comcast's system. I noticed the show is from HBO (I haven't carried HBO for decades). Comcast has one 720p channel for HBO. The others are only 420p. Did you end up watching a 420p version? Mark

MNtundraRET · ‎04-14-2019

@Biff-Tannon wrote: Greetings, I have 2 questions: 1. What is X1 Service 2. What is Non-X1 Service? Thanks for any help you can give. X1 service is anything that uses the X1 cable-boxes. Non X1 Service is for people like me who only have a HD or SD cable-box for standard cable service. I use DSL for Internet and have a "smart" television for any IPV service I wish to use.

MNtundraRET · ‎04-12-2019

Well; for me this year I have moved on to "plan B". I just turned on the 2D to 3D conversion on my Samsung television and am watching the Masters on regular Comcast cable ESPN channel today in 3D.

MNtundraRET · ‎04-12-2019

@Ladyluck2448 wrote: OK so what everyone is saying I can not watch Hulu on my smart TV if I have company? Because I do not see the app That may depend on the brand of "smart" television you happen to own. My Samsung television has the "Hulu" app if I wished to down-load it.

MNtundraRET · ‎04-12-2019

The last two years; there was a Beta version for viewing 4 holes in HDR/4k around Amen corner that showed up on my Samsung 3D UHD 65" Curved television. Nothing showed up yesterday (Thursday), so they must no longer need any of us for Beta testing.

MNtundraRET · ‎04-12-2019

@BruceW wrote: @MNtundraRET wrote: ... Here is a link to where it is. Direct TV and all the costs involved to get it. ... Note that the link is from 2016. See https://www.google.com/search?q=2019+Masters+Tournament+4K for more current info. I deleated my link. I picked the wrong one by accident when I went back to copy the link. Thank's.

MNtundraRET · ‎04-12-2019

@Marc71 wrote: Is X Finity broadcasting the masters in 4K on either ESPN or CBS? If they were they would be advertising or talking about it. Highly unlikely.

MNtundraRET · ‎04-11-2019

@Tprivitor wrote: I live in a townhouse and have full digital, phone, and internet. I have always had signal issues, I have had text out to remove filters and install boosters with only minimal improvement. So I decided to update the splitters and each wall outlet and that arose an interesting question. There are four outlets in the unit and all four outlets have an IN and a OUT line. I assume the signal starts in the living room and it split in a loop to each for bedrooms. But where does the last out wire go there is no 5th outlet and I cannot find a visible end of the line??? Maybe this could be causing interference are signal loss but I'm trying to understand how the wiring works and where it ends. Any cables found in walls would have been done by the builder of the TH's. They could be for either an outside antenna, or cable. You will need to check with your association or the previous owner of your unit. Maybe a neighbor can help you.

MNtundraRET · ‎04-08-2019

@kd16 wrote: What happened to Watchathon 2019? In the past you could watch all content on all channels. It appears that you can only watch certain shows on certain channels- basically only HBO and limited shows on Showtime. Really Xfinity??? Your barking up the wrong tree. Contact the providers of the shows.

MNtundraRET · ‎04-08-2019

Are you in a "flood zone" right now? You mention a flooded cable.

MNtundraRET · ‎04-08-2019

The 1000+ series are only a way of regrouping channels in a different way. They are only links, not another channel. The real channels are in 900 series and lower.

MNtundraRET · ‎04-07-2019

Old post. Already answered. Being closed.

MNtundraRET · ‎04-06-2019

@mlz1001 wrote: With a constant security threat of today's internet, I am flabbergasted that Xfinity decided to allow anyone who comes into your home to say what is my Wi-Fi password on the Xfinity remote and get the password. Are you kidding me!! Who is the brains behind this potential security breach for each and every Xfinity internet user? All I need is a contractor to enter my home and grab my remote to get my password and to later access my home network. I am looking for a way to disable this senseless feature without having to set up a child protection password to disable. This is the dumbest feature ever!!! If you happen to have teenagers who bring friends over to your home, this particular problem is minor. The original ID and password are found on all gateways, routers/modems, Comcast, or otherwise. Anyone in your home can push the wps button and connect without password in a matter of a few seconds. You need to create a new password and deactivate the wps function.

MNtundraRET · ‎04-06-2019

The catch here Robert is that the Olympics had the only Dolby Atmos found on Comcast and the videos are long gone.

MNtundraRET · ‎04-05-2019

@allenport wrote: Perhaps I could take a photo will my cell phone of this mess? Yes; a few pictures with the switch-box included would help a lot.

MNtundraRET · ‎04-05-2019

If you happen to have an old VHS player they did not have a remote. You run them from the controls on the player. There was a small switch for channel 3 or 4. You choose the one that was not a local over the air channel where you live now. The switch might be on either the front or back of the player. My original directions here were for connecting an old VHS player to your television. I did this for a friend just two years ago. He insisted in being able to watch them on his newer television.

MNtundraRET · ‎04-05-2019

@allenport wrote: It wasn't a movie I wanted to play. It was old video from holidays with my late husband and I. Also video of my late parents. Anyway, I disconnected the VCR and now I have no cable TV. I can still get Air TV. I understand your problem now. My 4 brothers and I have managed to transfer home videos going back to 1944 which were filmed in "8" and "Super 8" of myself as a baby and other relatives. If your husband was the only one doing it, you have a real problem. We managed to get our's on DVD's and passed them out to our relatives that wanted them

MNtundraRET · ‎04-05-2019

If you were to go to Amazon, or Best Buy, Internet sites you would likely find the movies you like from the VHS version that are dirt cheap already on DVD's.

MNtundraRET · ‎04-05-2019

@Sigsauer357 wrote: They fixed it. They told me that the signal ust went out.. Nothing more. Not buying it... I think it was shut down due to me hooking up the box for cable and Xfinity saw it being hooked up and shut the line down.. We can shut computers down when unauthorized items are plugged into them. I feel this box wasnt factory reset when turned in. And Xfinity saw it being plugged in and locked the line. For any new, or replacement, cable-box, you need to call the number provided to get the box authorized for service. Did you do that? I find calling works best. They can help if there is a problem. It can be done on the Internet site, but that can be problematic. Your reply is incorrect and unjustified.

MNtundraRET · ‎04-05-2019

At the current time; if you want: Dolby Atmos, 2160p, HDR, you should be using apps found on your television, or other IPV devices (not the 4K DVR). On "You Tube" you can search for "UHD 4K HDR Atmos" for videos containing these. Do the same for other apps containing these attributes. Comcast will get up to speed eventually.

MNtundraRET · ‎04-05-2019

Thank you for your reply. The Comcast forum site has had problem for people logging on for the last 3 or 4 days. Some Experts are still having problems. I think a neigbor or friend can help you out if you show them our directions.

MNtundraRET · ‎04-05-2019

Evidently Allenport is unwilling, or unable, to move the television out far enough to check or change connections. He may need help from a friend or neighbor using our directions to set up the VHS tape player.