About Mr_Kludge

I'm experiencing the exact same issue. I picked up a XB7 a few weeks ago and have tried to install it 3 times now. First time I brought all 4 pods in operation back online and the entire system was really slow. I did do a speed test with just the Gateway and it was way lower than I usually get with the XB6 but I just figired it needed to settle. I factory reset and tried two other times. Last time I just brought one pod online and that was enough to cause the entire system to slow to a crawl and I was getting like 1meg up and down at all locations with all devices. I also did some speed testing and found that even with just the gateway I was getting 1/3-1/2 of the speed I normally get (not full Gig but close to that near the gateway). DIrect Ethernet ports were getitng ~GigE like before even with super old iMac. I think wired was also getting good speed even with the pods online. The XB7 is advertised as being compatable with the pods but there must be some firmware/code issues? I'm planning on returning the XB7 and just sticking with the XB6 but recently my newer/ish Apple devices don't like the connection directly to the gateway so I was hoping that I could fix that eventhough I relly don't need WiFi6/801.11ax since I don't have any capable gear AND I don't have anytihing that has better than a GigE Ethernet port. I called and spoke to a couple techs and then got busy and went on vacation. They followed up and I told them I was still having issues. They called last night but I could not answer and I have spent a good portion of today trying to get through to advanced support (dozens of cut off calls, poor call quality, bad headsets and speakerphones and each time I would get someone that I could understand the call would terminate riht after I explained my issue or before). Super frustiating.   Were you able to resolve this. It's been a while since I tried. ... View more

@quovadis12345 wrote: I notice the tv is on the same settings and the Netflix version of Planet Earth II really pops in color, especially the orange colors. Episode 1 the Komodo dragons look completely different when wiewed through the box or on Netflix. To be more objective I will be comparing other movies that I know are HDR and DV through both feeds.  I will also be comparing the quality on two color calibrated 4k 32" monitors, I use for photoshop in my daily work. As for the data cap we seem to be getting very close every month, and watch about 150 hours a month of Netflix (family combined). Some of it is HD and some UHD. We also do about 160 hours of gaming a month. Apart from that there is very little data usage, so it's a mystery to me how we always manage to get near the 1TB mark. I'm confused. You are saying "viewed on the box". Are you using the Netflix app on the X1 4k box or viewing OnDemand content? Netflix provides the app on both your TV and on the X1 boxes. In my case I get the same performance from either the X1 box or my Rokus. In the case of the TV I also get DV when avalable. PE II is avalable OnDemand but onl y in HD not HDR. That is why I asked. I re-read your original post and I think you are using NF in both cases?   It is important that you note what the Netflix app is showing on whatever platform you are viewing. It will say Ultra HD 4k, HDR or Dolby Vision or maybe only HD depending on what the asset is capable of and what the app detects your display can handle (this is before you tell it to play). This is only the case with TVs, STBs etc. and not with computers, tablets and phones in my experience. I suspect that you may be getting HD on your X1 box either because it is not 4k or there is a configuration, compatability or detection issue? Double check your device/video settings on the X1 box. This would account for some of the difference but would not account for a vibrant color change. You should have info and other screens on your TV that will tell you what it is displaying, the resolution and HDR mode etc. Many will also flash a banner when it kicks into HDR modes and/or the resolution changes. I'm not familier with TCL TVs but I know they run the Roku engine that can be a bit hard to get status and stats out of. My daughter has one several states away and I recall having a hard time finding out what it was doing when we visited last time.   Accounting for your bandwidth usage is easy. NF HD will consume up to ~3Gb per hour. 4k uses a whopping up to 7Gb per. hour (I have noticed in my case that with HDR it is even more than that). This means that you can only watch ~140 hours of 4k content on one screen in a month. Watch only HD and it's a bit over 300 hours (on one screen) a month. It can easily add up. Yesterday I watched 6+ episodes of The Santa Clarita Diet in 4K HDR and racked up 23Gb of usage. This is a ~30 min. show so that was 7.66Gb per. hour. This is only ~3 hours of watching. Do that every day in a month and you are already at 700Gb. Gaming can also consume a lot of bandwidth but not as much as video.   My son watches a lot of online content (YouTube, NF, Amazon, Skype etc.). I don't normally stream much but there are always 1-2 shows my son and I are watching together on either NF or Amazon. I've had him dumb down the resolution on his laptop since he does not need full quality. We average ~200-300Gb per. month including a fair amount of downloading of media and updates I do in a month (we watch one show that I have to download a 3-4Gb file each week). Sometimes we go a bit over that, but rare. We mostly watch content from X1 either DVR or OnDemand. Since we watch so much broadcast and cable shows it does not leave much time for streaming. However when we do watch streaming (and I prefer to watch in 4k or HDR if possible) our usage spikes quite a bit. I've been hesitant to cut the cord since that would be 3 screens going in the evening and a ton of bandwidth (even at just HD we would be consuming ~10Gb per. hour, over 50Gb a day and way over the limit for the month. My screen alone would be 50Gb a day). We have had high usage in the past but have never run out (since the TB cap. We blew through the old 250Gb cap often). This was before I had my son ramp down the resolution of his viewing.  ... View more

@quovadis12345 wrote: I just tried watching Planet Earth II on netflix as well as on Netflix through the comcast app. My Television is  tcl r65 which supports HDR AND DOLBY VISION. On netflix, Planet Earth II looks amazing. The colors pop, it's true HDR. On the comcast app, the colors are not in HDR, they are normal colors and do not pop. Moreover watching Netflix on both systems still influences your monthly data cap. Comcast is becoming fairly useless and futile at this point, they just can't seem to keep up with new technology   https://hd-report.com/list-of-4k-ultra-hd-movies-tv-shows-on-netflix/#otherseries   Planet Earth II is not in HDR on Netflix. I consulted the above list and many others as I mentioned on my earlier post.    If if you are getting HDR on your TV you are lucky to have one of the only platforms it is supported on planet earth ( pun intended). Other things may be going on including different picture settings for your hdmi inputs and tv app inputs? Or your tv might be doing something interesting.    Bear at in mind that most of these lists are compiled by the authors using their own platforms. Results may vary. And it may be that some platforms NF app may be more updated or have capabilities that others don’t. But I would doubt that all of mine would have an issue and it plainly appears to not be HDR. This all kinda rings a bell. My discs are used and lack a digital copy. I didn’t care at the time since it is on NF. I sorta remember wanting to purchase the digital on VuDu due to this.  ... View more

This is interesting. I tried PE II on all of my platforms and none of them are showing in HDR. Not Roku Ultra, TV which is a recent VIZIO or the xgv4 Comcast box. This seems to be an asset issue and not a platform one. All of mine just say Ultra HD 4K with no hdr. However other assets that are in Dolby vision show HDR on Roku and Comcast as they should since they don’t support DV and they show DV on the TV. I know that certain forms of HDR have exclusives on some platforms and audio options also but I’m not aware of content having exclusives. I wonder if this is related to an issue that came up on Vudu a while back. There was a standards change that required them to redo their assets and some were not in HDR for a time.  Various results and issues on the different platforms were had.    Not sure why you would be getting HDR on your TV (I’m assuming that is what you are saying) and I’m not getting it on any. Are you sure it is reporting that it is HDR when you launch the episode (should be near upper right corner of program info before you it play). I only ask since some devices these days provide a sudo Dolby Vision or HDR experience for non-hdr content.    I did some digging and I can’t even find where PE II on NF is reported to be in HDR. It should be since my discs are.    Also ANY streaming content regardless of platform is going to hit your data cap except for that viewed with the various XFINITY stream apps which are available for many platforms. If you use one of them to view live TV, DVR or OnDemand content it is supposed not to count. The NF, Amazon and YouTube apps on X1 are simply there for convenience. The content is not Comcast (in some cases it actually is but served up on the Internet from another streaming platform). I get it and agree with what they are doing. What I don’t agree with is the data cap and charges for going over or for unlimited. 4K takes an enormous amount of data.    You up will notice that streaming from other devices hits your modem total. Content viewed on X1 that counts against the cap will show up on your overall use since the boxes have Internet access outside of your modem over the Comcast network.  ... View more

@shreder75 wrote: @Mr_Kludge wrote: Mine is still finicky. Most of the time I can get HDR10 n NF without doing the exit NF thing, but not always. Much better now, but..... Hey. I have the same TV (Sony X900E 65"), and I've just started having the same problem with my XG1V4.   I went through a LOT of trouble to get this box. Called xfinity to verify my local store had them in stock. They assured me they did. I broke down my legacy box, cables, etc, drove 15 miles to the store, where they told me they don't have them in stock, they don't know when they're going to have them in stock. Drove all the way BACk home and called xfinity. A different rep told me the first rep was wrong and that I had to either have the box delivered or schedule a service call.   Long story short, they deilvered it, I got it set up (which wasn't easy... spent 45 minutes on the phone with support to have it activated, blah blah blah), and got it working.   Anyway, I have my xbox one X in HDMI 2 with HDR set to auto. Works like a charm every time. I moved the new 4K xfinity box to HDMI/ARC (also set to HDR auto detect) 3 so I could use netflix in 4K in HDR (I later found out that xfinity has ZERO 4k or HDR content, but that's a complaint for another time). Worked fine... for about two weeks. I watched all of Lost in Space with no issues. I brought up the input using my TV's picture adjustments, and it did show it was in HDR.   Then I had issues last night. I wanted to start watching the second season of JEssica Jones, which I know is in 4K HDR. Fired it up, and it looked really good, but I wanted to verity it was in HDR. Brought up the input info, and guess what? No HDR. So I brought up a couple more shows, Altered Carbon, etc. Still not coming up as HDR. Restarted the TV. Didn't work. So I switched to game input, fired up Assassins Creed Origins on my Xbox one X, then brought up the input. HDR. After that, I decided to try netflix using the TV's internal App. Brought up Jessica Jones, checked the TV input. HDR was enabled. I ended up watching the whole episode through the TVs internal Netflix app instead of the xfinity set top box app. I've recently moved my wireless router to within feet of the TV and have no issues running 4K content at all.   But this bugs me. Like you, I want my set top box to work as it should. May sound petty, but it's slightly more convenient to use the cable remote to bring up and control netflix, not to mention I don't have to swallow wifi bandwidth by streaming it if I can get it right through the box.   I don't THINK it's my TV. HDR auto detect works fine on the other input that my game console is on as well as using the andriod interface that's in the TV itself. I'm wondering if they pushed out yet another firmware update to the xfinity box that's screwing it up? I HATE the idea of having to factory reset my TV. Have everything set up just the way I like.   Maybe I need to restart/recycle my xfinity box and it'll work? A temporary fix would be just to go into picture options on my TV and set HDR to HDR10 instead of Auto, but I shouldn't have to do that.   Feel your pain, man! It was working without a hitch, and now it's not.     Like all other Comcast set top boxes they are bug laiden when first introduced. Give it a year or two and all will be well. Anyhow you need to exit Netflix using this procedure and it should work properly; back button until search and setiings gear shows; select the gear, select Exit Netflix. You can also select get help and then Exit Netflix. The Reload Netflix on the Get Help menu WILL NOT RESOLVE THE ISSUE. Only exiting from either of the selections I have pointed you to will. Also the Exit Netflix on the search menu with the gear will not resolve it. The releoad just reloads Netflix while you are in there. The Exit Netflix on the search menu with the gear does nothing different than just hitting the exit button on the remote while in NF. Both of the other exits (gear/settings menu and further in under help) completly stop NF,  exits to the X1 menu and when you go back it it resets, NF reads the TV capabilities through HDMI and sometimes with an HDMI hanshake and sync and all should be well again.   I have now eliminated the problem entierly by setting my box to power save mode in the device setting menu. It turning off each night then back on the next day seems to keep this issue at bay. However if I forget and don't exit NF proppery then some of the time it won't go into HDR when returning. However I just tried that and it worked so maybe code has been updated? I just noted that my release timestamp and version is updated as of a few weeks ago but I recall having issues within the past couple weeks.    I've exited 3 times now and gone back in and all is well.    Oh and BTW I have a Vizio M55-E0 not a Sony. I do know that the Sony TVs have issues with HDR and esp. Dolby Vision due to a DV profile issue but that should not have an effect on HDR10.    This is obviously a code issue. I haven't changed one thing in my setup/environemet that woud affect this and it is working much better now.   However my 2nd box for me (with an earlier s/n and build date) has developed a noisy fan so I shudder to think what I will have to go through to get it replaced if the fan fails. Oh and yes these boxes are VERY hard to get unless you know what you are doing.  The stores do not stock them. Only way is to order them by calling and having shipped to you. It may be possible to get one with a service call, but mileage varys there since most of the installers don't bother to pay attention to the install requests and show up with whatever they have on their truck.    Oh and another correction. Comcast does have 4k HDR10 content. You can watch Olympics with OnDemand. I hope we will see other OnDemand 4k and HDR content popping up in the future. ... View more

Mine is still finicky. Most of the time I can get HDR10 n NF without doing the exit NF thing, but not always. Much better now, but..... ... View more

@Biggen12 wrote: What is the update on getting HDR with the Netflix app?  I still don’t see the HDR badge on HDR supported shows in Netflix on the XG1V4.  I thought the new software update that turns this on would have been pushed out already.   Yes, my TV supports HDR.  Yes, I subscribe to the Netflix package that allows HDR. Yes, my XG1V4 is connected directly to my TV via High Speed 2.2 HDMI cables. Verify you box is running the  AX014AN_3.0x firmware. If it is then it should be working. If not then you are still waiting on an update. They are slllllllllllooooooooooowwwwwwlllllllyyyyyyy rolling it out. My 1st box received it about a month ago and the 2nd one maybe a couple weeks ago. You could try caling tier-3 support and they may be able to "push" it out now but as of a few weeks ago they were not allowing that as it is a controled release and requires either supervision of the update or manual intervention. ... View more

I'm happy to report that some of the weirdness with HDR and the NF app on the Xg1v4 is somewhat resolved. Watched ep.2-3 of LiS and didn't have to exit etc. to get it to go into HDR mode like before. I haven't done anyting and it appeas there may be a new version of NF. I haven't been writing down what is running and there are A LOT of version numbers. Anyhow went out dirty with the exit button and back in and still worked. It might just be coincidence. I haven't had time to mess with it for a couple weeks much.   I still get the occational HDM handshake while the NF is running. I don't get this when in HDR OnDemand content, DVR or HD OnDemand. ... View more

@RobertWy wrote: @Mr_Kludge wrote: @ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? I finally got around to connecting the Xgv4 direclty to the TV. It acts much better and more happy there. No surprise. I need to let it sit for a nght and see what it does but HDR10 on NF seems to work this way no matter what after power on/off/on etc. where with the switch and Oppo it has issues. My guess is that it is something funky with the Oppo and not the switch but either could be causing the issue. It's odd though since the OnDemand HDR10 qComcast owend assets always play without trouble. It's just the blasted NF app on this box that is having issues. Yet anther case of initiall incompatability with switches, AVRs and other types of gear that many of us with home theaters have/run into. My hope is that over time this issue will get better and not worse. That was the case with AVRs with both the legacy Moto boxes and initailly when X1 come out. In both those cases things got worse before they get better. The folks that engineer these things tend to forget that not everyone connects the box direclty to a TV and wth this box I would say that the possibility that it will be connected to an AVR or projetor through a switch/splitter/extractor etc. is rather higher than the old boxes. Just glad there is a work arund that works. Your response intrigued me.  My next TV (I hope vbg) should be able to be my connection controller; my a/v receiver, DVD player, and X1 box will be connected to the TV rather than the other way around like I have it now.  What that means for Comcast testing, I have no clue, but your point about a/v receiver supprt (and HDMI Link, etc) leads me to believe it is going to be a while before the X1 platform can support future equipment. Ya it seems to be a work in progress. I put they system back the way I want it and convinced not that it is the Oppo that is causing the issue since I had to reset it to get HDR back with NF on the X1 box. It's not a major deal. Hopfully they will do some updates to the HDMI input on that player before the last person turns off the lights. If not at least there is a workaround.   I was going to post that my other box still had not got the new update, but it has now. There is a Friday date/time stamp so I think that is when it got it. I was beginning to wonder when it would finaly get it. Important since you never know when I will have to swap boxes and/or find a deal on another 4k TV. ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? I finally got around to connecting the Xgv4 direclty to the TV. It acts much better and more happy there. No surprise. I need to let it sit for a nght and see what it does but HDR10 on NF seems to work this way no matter what after power on/off/on etc. where with the switch and Oppo it has issues. My guess is that it is something funky with the Oppo and not the switch but either could be causing the issue. It's odd though since the OnDemand HDR10 qComcast owend assets always play without trouble. It's just the blasted NF app on this box that is having issues. Yet anther case of initiall incompatability with switches, AVRs and other types of gear that many of us with home theaters have/run into. My hope is that over time this issue will get better and not worse. That was the case with AVRs with both the legacy Moto boxes and initailly when X1 come out. In both those cases things got worse before they get better. The folks that engineer these things tend to forget that not everyone connects the box direclty to a TV and wth this box I would say that the possibility that it will be connected to an AVR or projetor through a switch/splitter/extractor etc. is rather higher than the old boxes. Just glad there is a work arund that works. ... View more

While we are on the subject of bugs there seems to be a 2-channel audio issue with this box. Attempt to watch Cosmos Laundromat while box audio setting is "expert". I'm not sure what the audio is but I suspect that it is in PCM? Might also be DD2.0? Anhow box goes nuts and then does not play audio at all. I've had this issue both connected through switch, directly to Oppo and directly to TV. I have to change the setting to Auto Detect (DD 5.1) or PCM and I get audio, the box does not freek out and it does play in HDR IF the stars align right. Watching it now. It is an amazing piece of HDR work.    I have also experienced this blanked out audio on cloud recordings. Those are geneerally only 2-channel and will not play audio unless you switch to auto detect or PCM. Expert mode results in no audio. Also happens without switch and without Oppo and direct to the TV. Don't know about sound on TV since speakers are always off but no sound through HDMI or opical from the TV. Seems that the "expert" audio mode needs some serious work. I tried to test a cloud recording for a show that was on last week when I rebooted a box and killed it and it has to go to cloud. However checkig that recording now when last week it was 2-channel it is now DD5.1 and plays with "expert" mode so I suspect the new box code that supports HDR on NF has fixed that issue? Either that or cloud recordings are automagically corrected after a time. I think not and it is new code.    The Cosmos Laundraumat thing is pretty rare. It's probbaly in PCM and noone expected that???? More a NF app issue than DVR issue but it might be a capability reporting error from box o NF app???? ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? -Set up is thus; Xgv4>Roofull 3 port 18g HDR/DV capable pass-thru switch>Oppo 203 HDMI input>Vizio M55-E0 Vizio HT Monitor is configured for full color support (which I raeally don't need) is HDCP 2.2 capable and of course HDMI 2.x (whatever you want to call it I would call it HDMI 2.0b) -Oppo is using split output video to Vizio and audio to Denon AVR-1909. AVR lacks 4k/HDR/ARC etc. it's an oldy but a goodie -I also have on the switch a Samsung UBD-K8500 UHD player which is HDR10 capable -Also on the switch is a Roku Streaming Stick+ which is also HDR10 capable I have in the past front ended the Vizio with the Roofull switch in order to test Dolby Vision pass-thru from the Oppo which works without issue. Currently my only DV sources are UHD optical discs played in the Oppo or apps on the TV With all sources/scnereos the only issues I have are with the XgV4 AND NetFlix with HDR10. HDR10 content (currently relegated to OnDemand Olympics content) has NEVER failed from the Xg1v4 with any of the code I have seen in the past couple months. Only NetFlix has been an issue. HDR10 streaming and optical discs jump into HDR instantaniously from both the Samsung player and the Oppo. Roku HDR content also works well and as good as the Sammy and the TV apps. When doing HDR10 with the NF app in the Xg1V4 there are many HDMI syncs, blank screens, handshaking and switching etc. Once it gets going there are no issues. My son and I wateched the entiere 1st episode of Lost in Space on NF through the v4 last night without trouble other than having to go in, exit then restart NF again. I have to go through this proicess EVERY time the system is shut down and started back up. Occatioanly however it will HDMI handshake when I first enter the app and then most or some HDR assets will play in HDR but most of the time it will say it is HDR but will stream just 4k (and in some cases have some weird video anomolies) unless I exit from one of two places in the gear/get help menu and then restart NF. The restart NetFlix option under get help under the gear WILL NOT fix it like the method I just detailed. Only other way to get HDR function back with NF is to do a box restart either from the menu or power pull since there is no reset or power button on the v4.   Hope this detail helps. ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics.  If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce. As stated previously, the XG1v4 hardware does not support Dolby Vision. There's no option to enabled this in the future.   I'm not sure that I fully understand your HDMI switch setup or I haven't seen a post with the full setup description. I would start by testing the XG1v4 connected directly to the TV to see how that experience goes and then take a look at your switching device. Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. ... View more

Thank you for this info. Makes much more sense than a lot of info out there. There has been much miscommunication, delays and confused folks both customers and on the comcast side with this feature. My guess is my 2nd box to me that has not updated yet has not done so since I received it several weeks after the other however the one that is updated is newer and has a higher serial number. I know you are probably not at liberty to disclose how the sausage is made but it would be cool to know what the pecking order is. My guess an update like this will take some time as you mention that the updates are monitored which means manual intervention or at least someone watching logs while it happens. Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics. I suspect the first HDR broadcast content will be on premium channels, the commercial free versions of top tier cable channels like AMC or possibly new pay for content options like movie rentals, purchases or maybe even new content choices. As I mentioned here and in avs. I did see an update within the last couple days which confirms a new version of nf. When my HDR on nf started to finally work the version was slightly different. And of course I had to get at least one box with the firmware you mention in order to even test it. The older version does support hdr on comcast content so that makes it even more confusing and frustrating as yesterday's poster mentioned. They had hours of frustration. I had a frustrating entire weekend last and some more later last week. Last weekend I saw some activity that pointed to this having been released and so I started asking and testing. If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce. ... View more

@Biggen12 wrote: I wasted hours today swapping cables/inputs, researching, and hair pulling trying to figure out why my shiny brand new XG1V4 wasn't outputting in HDR for Netflix. Then I found this thread.   The communication from Comcast is severely lacking when it comes to 4K. There is misinformation everywhere.  Hope my box gets the new firmware update soon! More info here: http://www.avsforum.com/forum/42-hdtv-recorders/1455102-official-xfinity-x1-stb-thread-84.html It's been an interesing saga. Also I posted new info there about a minor NF app update to the X1 4k box that may either be helping or hindering thing.   Totally random on who gets the correct firmware or not there is another person there that I am working with trying to get more info. He got a fairly new box and had the new f/w when I was having trouble then I found one of my boxes was updated and the other not. Last I checked my other box had still not been updated. I don't know what the secret sauce is. Even tier-3 can't push the corect firmware. Has to be the system. If you call them you might be able to escalate to engineering who may be able to do something.   Apperently, see post a bit back here, there is an update that is pushed when you connect the box to a 4k tv but it does not seem to always work. You might try a system refresh to see what happens. I was going to do one, but I found out how to maniputlate my system into behavng. Detals on that are on the AVS link I provided. ... View more

@Plucknbach wrote: I just recently upgrated my X1 box to the XG1V4.  It is mentioned that the XG1 supports HDR10.    When in Netflix and searching for HDR content, results show -0-.  I do find UHD contents.  When using my smarttv to access Netflix,  I do receive results for HDR content.  My tv is new Sony bravia xbr65x900e which supports HDR10.    Why doesn't the Netflix app in the XG1V4 able to provide HDR results.    Thank you.    Have some patients (which aperently I lack). Code to support was released last week and is slowly rolling out. Depending on when you got your box deployed will probably determine when it gets updated. Don't bother calling and asking to have the code pused. This is a controled release and they are not allowing the techs. to push it out. However I know if you get a brand new box sent to you or from the store that you have a very good chance at getting the code required.    Box code needs to be, at least: AX014AN_3.0p2s2_PROD_sey which is in the X1 settings menu/info and also in the NF app (press back at NF main screen, select config gear.cog, get help then device info for the versions. Apperently the 2015 date stamp on the NF app has nothing to do with it working or not. It is the X1 box code release that is important which informs the NF app of the system capabilites and sends it on to their servers for assets to be served up. ... View more

  @ComcastLeon wrote: Glad to hear you got it working.   XG1v4 only supports HDR10, the hardware does not support Dolby Vision. If you're referring to the Netflix support page, the statement about TV support is a generic Netlix statement on TV support. The supported device list states the XG1v4 supports HDR. Thanks for the info an help. In standard fassion just like when I have ordered something and it's taking a long time I enquire and complain and it shows up that day or the next. I should be in the habbit of taking screen shots of things since over the weekend the NF FAQ said Arris Xg1v4 in HDR and Dolby Vision. Maybe I was seeing things. Anyhow this seems to be a work in progress. Got further help today and learnt that my working box was just updated yesterday and the other will probbaly get updated, eventually.  I was not working again today but was at least serving up HDR but not switching to it. I had to restart the box and now all is well again. Prior to that both HDR NF with my Sammy k85 AND OnDemand from the X1 box was working in HDR. This thing seems to have a mind of it's own. It is almost like every time I use it I have to restart for it to read the full system capabilities and play ball. At least I know I can beat it into submission if I need to.   Now Dolby Vision would be a nice addition but not 100% needed.   Oh and I noticed that I have a Sling TV app on X1 now. What's up with that????? ... View more

After a couple hours, 4 box name changes, box swaps, numerous settings changes, swapping of power supplies and reprogramming of 4 remotes I now have HDR with NF . With the help from some nice folks over at the AVS Forums I was able to determine that the box that I have been testing with was behind on code. My other box had the correct code. The code is not the prefered released code. That box is signed up for advance preview code and when I swapped them a while back I did not request for the other to have it and drop the advance code from the other. The tech I worked with to try to get the code sorted out was unable to push the new code to my box stating that there were errors on all of my boxes related to my plan with NF. That is ludicris since I have the UHD 4k plan and it was giving me 4k. I think he just did not know how to enroll the box in the advance code.   I need to call during the day when the "A" team is working and see if I can get my other box updated to the latest. I was thinking that the code that does support HDR was in a "beta" state, but someone that just picked up a box today (yesterday) was the one that was able to send me a screen shot of their code release and I put 2 and 2 together and made HDR. It could be that this code is just now making it's rounds. Both my boxes said they were updaed on the 2nd, but one had the HDR code and the other did not. What is odd is that the one that was updated is not on a 4k TV and the one that is did not get updated. This may be since i have the DVR connected to a 4k switch that I power off when not in use to avoid freeze up and other issues upon startup. Normally you have a TV connected to these things and neither the TV nor the DVR ever fully switch off. I really think it is becuase i requested advance code on the other and the one in question was just skipped or it has problems. Who knows, it is working now at least for HDR10. Dolby Vision is not working and I suspect that is a work in progress on this box and my Oppo needs firmware if it ever gets it to enable DV on it's HDMI input anyway. HDR10 beats no HDR at all.   I am still pushing the issue with Comcast since there is info out there that it supports DV and does not. Also it appears that only some folks have or are able to get the code that supports HDR. Since the tech told me that the later code is not the "prefered" code that tells me that it is not fully baked yet. ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: @ComcastLeon wrote: Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content. A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.   Let me get back to you. The teams are working hard to get the feature released, it seems that the documentation was released ahead of the feature which is causing confusion. While I can't comment on release dates I can say there should be no reason to pull down the documentation at this point. The FAQs have been online since the 1st of the year. I have seen them since early February. They seem to have been expanded somewhat recently (however I honestly never paid much attention to them until recently since all the info is common sense when it comes to 4k and HDR. It took me only a couple min. to detemine it was not enabled 2 months ago and confirmed with a call to tier-3. I since have become impatent with the delay and continued advertising that is incorrect) which may be a good sign but very bad form to release the info etc. before it is really not real. There are articles, press etc. as old as last Fall that state this is all possble and even screen shots of it working on a TV. It's time to either get off the pot and get it out there or at least post something on both Comcast and Netflix websites and FAQs to inform folks that, yes, but not yet. I'm a patient and understanding customer, but only if I not being given information that is not correct and wastes my time. Time to be transparent and at least give some info as to what the hold up is, then we can all be patient until the engineers do there marvelous thing.   I would LOVE to be able to get my grubby hands on ANY alpha/beta ANYTING code that would at least attempt at making this work. I have very specific needs and bought into and changed my TV over to X1 from legacy SPECIFICALLY for this feature. Lack of Comcast 4k content is one thing and concernes me not but having HDR and Dolby Vision with Netflix is not only required but EXPECTED these days. Technology for HDR has been perfected and out there for around 3 years now. To have a high end 4k box without HDR is really sad. It's like a kiss without a squeeze or apple pie cold without ice cream. Just leaves you wanting someting else. ... View more

This information needs to be modified and/or removed from Netflix: Using Netflix on your Comcast Xfinity X1 set-top box Welcome to Netflix on your Comcast Xfinity X1 set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app. Netflix FeaturesSet up NetflixSign out of NetflixNetflix in Ultra HDNetflix in HDR Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need: A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.) A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan. A steady internet connection speed of 25 megabits per second or higher. Streaming quality set to High. More information about video quality settings can be found in our playback settings article. The following X1 models currently support Netflix in HDR: Arris XG1v4 (X1)   This information needs to be modified and/or removed from the Xfinity X1 FAQs: Can I Watch Netflix in 4K UHD/HDR on Xfinity X1? Yes, you can watch Netflix in 4K UHD (Ultra High Definition) and 4K UHD/HDR (High Dynamic Range) on Xfinity X1 as long as you have a 4K or 4K/HDR TV and/or AV receiver and/or Soundbar (HDMI port must be HDCP 2.2 compliant), a 4K-compatible TV Box and a subscription to the Netflix Premium Plan. You can consult your TV manual for more information on 4K UHD and HDR capability. You can also check or change the Netflix plan you're currently on by visiting netflix.com/ChangePlan. How do I access Netflix on X1? Already a Netflix subscriber? You can use your existing Netflix login credentials to sign in through the Netflix app on X1. Learn more about signing in to the Netflix app on X1. If you're new to Netflix, you can sign up directly through Comcast. Learn more about signing up to the Netflix app on X1. How can I receive an XG1v4 TV box? XG1v4 TV boxes are X1 DVRs, and they are not available to order online. Please contact us to order. See an overview of X1 DVR services for more information. Does my Netflix account have to be billed through Comcast? No, your Netflix account does not have to be billed through Comcast. What video resolution is required to view 4K UHDHDR content on Netflix? Video display must be set to 2160p60 resolution. On the XG1v4 TV box, this can be done in the Settings menu on X1, and the cables provided with the XG1v4 are compatible. Please see more about using the X1 guide to adjust your video display. What are the HDMI port requirements to view 4K UHD and 4K UHD/HDR content? 4K UHD and 4K UHD/HDR content may not be supported on all HDMI ports on the television/receiver. The HDMI port on your TV/receiver must be HDCP 2.2 and above in order to stream Ultra HD 4K Netflix content. Please consult your TV/receiver's user manual or your device manufacturer to see if your TV/receiver's HDMI ports support HDCP 2.2 and above. If the Xfinity X1 XG1v4 TV box is connected to a HDMI port which is not 4K compatible, you may experience six to eight seconds of black screen/no signal, while the TV box automatically adjusts to the next best resolution available. If a black screen / no signal lasts longer than 30 seconds, follow these steps: On the Xfinity Remote, select xfinity-Up-Up-2. Enter Control Code 1080 to revert to 1080 resolution. Ensure the XG1v4 TV box is connected to a HDMI port on your TV/receiver that is HDCP 2.2 or above. Ensure video display on the XG1v4 TV box is set to 2160 resolution. See more about how to adjust your video display with the X1 guide for instructions. How will I know if I'm viewing 4K UHD or 4K UHD/HDR Netflix content on X1? Available 4K UHD titles display "4K UHD" in Netflix, in the program description. Available HDR titles display "HDR" in Netflix, in the program description, and will replace "4K UHD" being displayed in the program description. Is there a charge to view 4K UHD or 4K UHD/HDR Netflix content on X1? You do not pay a 4K-specific charge to view the content on X1. However, all other fees associated with your Xfinity service including DVR fees for the XG1v4 TV box, and Netflix Premium subscription plan fees will apply. ... View more

@ComcastLeon wrote: Netflix HDR has not yet been enabled for the XG1v4, it's not a problem with any setups. This will come in the form of a firmware update which will be enabled for users with a 4K/HDR capable TV and Netflix premium subscription to stream HDR10 content. A humble question and a request; Just when is this going to be enabled? and if it is goinng to be longer than say a day or two, please create an internal Comcast ticket and have both the Comcast FAQs removed or modified to reflect this AND also inform Netflix and have them modify and/or remove the information.   This is VERY frustrating since over the past couple of months I have spent an enormous amount of time trying to determine what the problem is and now, confirmed again that this "ADVERTISED" all over the place feature is not in fact working and enabled. It's fine that it is not yet, and I prefer solutions that are baked and don't have problems and go belly up on me. HOWEVER I am rather upset that this has been out in the wild for months and noone has thought to at least update the FAQs to reflect REALITY.   I will call front line support, tier-3 and customer service (during normal hours when the "A" team is working) and report this and request that a ticket be opened and this issue taken care of so that others don't experience the very fustrating and ludicris journey I have.   I am on the beta list and Comcast Labs advanced list and I'm not opposed to testing it out prior to when it is in the wild. I assume that changed code for NF won't have too much of a negitive effect on the X1 DVR box. Unless of course that is the problem, which it well may be since I don't think it is "certified" for Dolby Vision, yet so.....that may be the big delay. Still at least HDR10 in the meaantime would be just dandy. ... View more

Hmmm...actually all my boxes are the same cost weather X1 or legacy. I upgraded to the X1 platform AND GigE and am paying ~twenty less than I was with legacy and 200mb(which was recently bumped to 250).    This is my 4th time on X1. Years ago when it first came out I tried it 3-4 times (attempt one the "contractors" that showed up were sent packing since they would not let me hold on to my carefully selected fully functional legacy equipment). All the installs after that were major fails for one reason or another. Platform is much better now (several years later). The 4k boxes seem much more stable than any of the others and I have had EVERY one they have released and all the legacy ones also at on point or another.  The bedroom has an xg2 since I won't allow cable boxes in my home that do not haver their own tuner and take away a tuner from one of the hubs. I like to fool around too much and don't want my family yelling at me when I'm moving the main gateway around. I have a 4k box connected to an old Panny 720p plasma in preperation of that room getting the 4k I now have and upgrading to something bigger, better and newer in the cave probably around this time next year when this years TVs are being liquidated.   The reason I want HDR on the X1 box is 3 fold; voice search, convinience and it will allow me to do Dolby Vision/HDR AND get full DD+Atmos out to my olden Denon DVR which I am completly happy with and fits my needs and there is no really good reason to upgrade it other than for ARC (which I have on the Oppo anyway). If and when Vizio and Oppo sort out their ARC issues that will become moot also but in the meantime it would be a fantastic thing to just use the X1 box. I don't need a new AVR for switching since I have the combo of a cheep (but fully functional) 4k switch that fornt ends the Oppo. Before I purrchased the Oppo I was considering a AVR upgrade but to replace the audio section quality of what I have now is gonna be big bucks. ... View more

Hmmm...actually all my boxes are the same cost weather X1 or legacy. I upgraded to the X1 platform AND GigE and am paying ~$20 less than I was with legacy and 200mb(which was recently bumped to 250).    This is my 4th time on X1. Years ago when it first came out I tried it 3-4 times (attempt one the "contractors" that showed up were sent packing since they would not let me hold on to my carefully selected fully functional legacy equipment). All the installs after that were major fails for one reason or another. Platform is much better now (several years later). The 4k boxes seem much more stable than any of the others and I have had EVERY one they have released and all the legacy ones also at on point or another.  The bedroom has an xg2 since I won't allow cable boxes in my home that do not haver their own tuner and take away a tuner from one of the hubs. I like to fool around too much and don't want my family yelling at me when I'm moving the main gateway around. I have a 4k box connected to an old Panny 720p plasma in preperation of that room getting the 4k I now have and upgrading to something bigger, better and newer in the cave probably around this time next year when this years TVs are being liquidated.   The reason I want HDR on the X1 box is 3 fold; voice search, convinience and it will allow me to do Dolby Vision/HDR AND get full DD+Atmos out to my olden Denon DVR which I am completly happy with and fits my needs and there is no really good reason to upgrade it other than for ARC (which I have on the Oppo anyway). If and when Vizio and Oppo sort out their ARC issues that will become moot also but in the meantime it would be a fantastic thing to just use the X1 box. I don't need a new AVR for switching since I have the combo of a cheep (but fully functional) 4k switch that fornt ends the Oppo. Before I purrchased the Oppo I was considering a AVR upgrade but to replace the audio section quality of what I have now is gonna be big bucks. ... View more

@RobertWy wrote: Hmm.  I thought I had seen at least someone who got HDR from 4k DVR Netflix.  Did you see this post? http://forums.xfinity.com/t5/X1/LG-E6-TV-Comcast-XG1v4-DVR-Roku-Ultra-amp-LG-UP970-Blu-Ray/m-p/3049788#M145475   Ya it is quite the mystery. Thanks for the link. I had not seen that. I hang out more on AVS than on here. Anyhow I got my first X1 4k box the middle of the last week of Februrary after this. Post confirms what I have seen. Interesting that they indicate that the box did not decode HDR corectly. They should have said that option did not een present itself. If you read the notes they could not search HDR (or DV content for that matter) at all so you should not expect it to even close to work if only "Ultra 4k HD" is coming up on searches. Ultra 4k HD won't switch to HDR since it is only a 4k stream. HDR or Dolby (Vision) must be displayed in the title for it to play in HDR. I keep calling this "UHD Ultra 4k" but Netflix calls is "Ultra 4k HD" or shorthand it could be UHD 4k. Or maybe it lists it as "Ultra HD 4k". Anyway you get the idea. I'm away from the box so I can't look.   I'm having better luck than them. My TV works corectly with both HDR10 and Dolby Vision. My Sammy 85k does a fine job with HDR10 (it's not DV capable and never will) and I do have a Roku Sremaing Stick+ but I haven't opened it yet and might be going back to Sam's Club for a refund? I really don't need it since I bought it for HDR10 streaming but my Sammy can do that for me. Many that have the Oppo use it since the 203/205 don't have any streaming apps and the player is cheep and is one of the best streamers out there. I ordered up a LG from Crutchfield a while back but decided on the Oppo and refused shipment so I never experienced it. Thinking now I should have kept it for DV streaming since I have the audio degradation issue with my TV and AVR. It was kida pricy for what it was anyhow and I didn't know how important DV streaming would be for me. I watch all TV shows on cable in DD5.1 anyhow and I really just want HDR and DV for Netflix. I prefer to watch movies on disc or occaionally on OnDemand/premium for movies I want to see but don't care to get the highest PandAQ.    BTW - the reason they had issues with DV to their LG OLED is that there is a known bug/problem with that and the '16 and '17 OLED TVs (some of them). It's widly discussed on the Oppo 203 thread. I don't think it matters what source (other than TV app) you send it. The LG OLEDs tend to crush the blacks with DV content for some reason. Part of why I opted for a $800 TV (that I paid <$400 for) that was XLED (equivelant to Sammys QLED) rather than pay $1,500+ for OLED. The tech just isn't baked enough for me, yet, and is still way expensive IMOHO.    Again thanks for sharing. I am going to be contacting a higher autorty at Comcast to addres this. I have a suspicion that at some point the app on X1 did do HDR and possibly DV since there are articles out there from last Fall showing it working (or at least taliking about it). I wonder though since HDR (at least for cable/broadcast and in TVs) was/is so new that most reviewers don't know what they are taliking about and it may not really have been happening and they were told that it would work. Bottom line is that as far back as 2 months ago it was not working. Not working when I got into the game and still not now. Maybe they had issues and pulled back to an older version of the app. Certainly looks like the version of NF on my boxes is from 2015 which woould explain the issue.   As I stated on my first post they either need to revise the FAQs (on both Comcast sites and Netflix) or get off the pot and release(re-release) code that supports this functionality. Problem is that ANYONE at Comcast is going to be less knowledgle than me and assume it's a technical or broken box on my end (which it is but their problem). The only thing offered at this point is to swap boxes and that is not acceptable to me. Part of the reason I ended up with 2 4k boxes is that my 1st was having issues, but that is because a service center store impropperly removed an old bad broken (either tuner or HD) xg1v1 that was corrupting recorings and the system thought it was still there and throwing all my recordings to the cloud. Once I got that sorted (took 3 calls and 3 different techs.) everything has been fine since. In that case they sentme a new unit, but guess what; It woould have NEVER fixed the problem. So I opted to have the best equipment for my needs on all TVs with the best remotes etc. ... View more

I forgot to add that I set my avr to TV/CBL input which is set to only optical from the TV during these tests to eliminate any issues coming from it over HDMI (though that could not interact anyhow given my setup). Also after I got donemy HDMI audio from the Oppo was FUBAR because I bumped the cable a bit and it came loose from the AVR. That resulted in much wheeping, whaling and nashing of my teeth while I got that sorted. Thought I might have blown the AVR and/or Oppo since I was getting zero audio from it or it's dedicated input on the AVR. Glad that is all sorted. So with the HDMI cable to the AVR unhooked all my testing to both the TV and through my convoluted system thateliminated ANY HDMI handshake issues that could have occured. ... View more

Just for scheizt, grins and giggles I once again connected the xg1v4 DVR direclty to my TV a Vizio M55-E0 running the latest recent fiemware. The DVR is connected to port one of the TV which is HDCP 2.2 and HDMI 2.0b with full UHD Color option turned on (I really don't need that, but have it set that way just in case and because). I used my best and newest cable which is the one that came with my nearly $600 Oppo UHD player. It is of the optimum length at ~6' (It's probably more like 1.5m but close enough). Same results as before. X1 box reports full capability, detects the Vizio TV and still the Netflix app refuses to serve up anyting other than UHD Ultra 4k content.    It occoured to me that the full UHD color option might have been messing with things so I turned it off. Still not working and the only change I saw was that the DVR did not like that at all. Kept HDMI handshaking all over the place but sis eventually settle down. I noted that when set to full color the input (from the DVR) is10bit depth and the Oppo upscales it to 12bit. When I turn full color off it switched to the input being 10bit as before but the outout to the TV dummed down to 8bit as it should due to the reduced settings on the TV. I had already reconnected the DVR to the switch at that point and did not try direct, but it would be a waste of time anyway.    Ok fine. For completeness I tried without full color drect to TV and...guess what...still no HDR. BTW - I did the reload NF option in the get help menu of the app each time I tried things. No time to wait for the box to restart and things are recording so...anyhow HDMI handshake seems to do it's thing since when I change to HD rather than UHD seting in diplay menu it will serve up the proper content. I haven't tried dumbing down to SD to see what it does. I suspect 480i would serve up only SD and 480p would be either SD or HD depending on NF inerepritaion of those. 720p should be HD and know for sure set to 1080p it only serves up HD.   So case closed. This thing just aint able to do this...yet...either my boxes are fubar or this is an issue with the app and/or NF servers or possibly some strange thing where the box capabilities are not getting sent to the NF app and on to them. ... View more

@Wolverine062 wrote: @Mr_Kludge wrote: @Rustyben wrote: @Mr_Kludge wrote: Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.   tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it.    Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr.  you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver. You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have).  X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived  (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...   Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.   Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.   It should make you laugh, ask the expert if he has the same equipment as you do. If someone doesnt have the equipment, shouldnt be making a comment. Exactly. So anyone out there that has; Comcast Xfinity X1 system with xg1v4 4k DVR that has seen anything other than "UHD Ultra 4k" shown for any content on Netflix????? I.E. getting HDR and/or Dolby Vision content. Obviously a fully capable systen would be required. I asked this question on the AVS Forum official X1 thread and.....crickets......I suspect most use their TV and/or streaming box or UHD player directly for this need and most folks that watch NF on X1 are doing it to TVs and/or systems that are not 4k and don't care? ... View more

@MNtundraRET wrote: @Rustyben wrote: xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.   various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test.  What Rusty is requesting here would be a valid way to rule in or out the port the 4K DVR is currently connected to. However; the XG1v4 DVR is still likely the problem, but try his request anyway. The DVR is for sure the issue, but its the specific Netflix app (and/or verision) that is the issue since as I have said numerous times I can get HDR10 out of it, but just not with Netflix and I came here to ask if ANYONE is getting HDR10 and/or Dolby Vision HDR from the xg1v4 using the Netflix app. So far I have found noone that has been able to do it, yet. The X1 box even reports that my system is fully UHD 4k with HDR capable. As I understand it that is what the circle on the left of the Video Diaplay settings is trying to convey or saying and verified by HDR10 function from OnDemand content played through the cable box/DVR. ... View more

@Rustyben wrote: xg1v4 does support hdr10 (open source). from other posts not yet supporting comparable dolby vision. I have asked the form admins to see if the wide gamut is also processed but so far no technical answer.   various ports on many (nearly all) TVs do not support HDCP 2.2. a quick test would be to plug your xg1v4 DVR into the outlet used by the DVD player (you probably should use the DVD player's HDMI cable in the test.  Mine does. It is nearly new and I would not be able to play UHD 4k HDR10 and Dolby Vision disks on it through my players if it was not. And besides HDR10 (from Olympics OnDemand content) works fine as I have been saying from the xg1v4 to my system so that proves everthing is fine. And yup as recently as yesterday I plugged the X1 DVR into the TV directly using both the cable that came with the DVR AND then the cable that came with the Oppo player and both have the same results. I'm a master trouble shooter, so I usually know what I am doing. ... View more

@Rustyben wrote: @Mr_Kludge wrote: Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.   tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it.    Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr.  you might check your TV owner's manual and see if you have HDCP 2.2 capability on your HDMI input jacks on your TV and also on your receiver if the X1 is plugged into the receiver. You are making me laugh. Of course my TV is HDCP 2.2 capable and has all the latest stuff. Otherwise I would not be able to play UHD movies on both my Oppo 203 UHD player (in HDR and Dolby Vision) AND my Sammy 85k UHD player (only has HDR10 capbility) and of course I can play HDR AND DV content on the TV AND I am able to play Olympics OnDemand content on the X1 4k box in full HDR10 (DV is not supported on that content). It's just the Netflix app on the X1 4k box that will not do HDR. Furthermore I have been asking for some time and noone has been able to confirm for me that they can either but no reports to the contrary either (as in they can't but there are posts quite a few places that indicate the same results as I have).  X1 box can see my capabilities its shown on the device settings/video dispaly settings I.E. it reports 4k UHD HDR in the circle on the left then a seperating line with 4K UHD System Cpability (and says "you are currently set to the higest possible resolution") then 4K UHD X1v4 then 4K UHD TV from an unknown company since it's plugeed into my Oppo 203 HDMI input so I can split the video to go to TV and the audio to go to AVR. The switch which is not listed is in between the DVR and the Oppo pesently but yesterday I plugged a cable in from the DVR directly to the TV HDCP2.2 compatable HDMI input and it says Vizio TV but same results, no HDR or DV offered up on Netflix when running the NF app on the X1 system. That is the same result I got day one when my first 4k box arrived  (it is now upstairs in the bosses "Great Room). At that time I did not have the switch or the Oppo. I called and was told that HDR was not yet implimented despite the FAQs saying so and that DV was not supported on the box, yet...   Oh also I have the Video Output Resolution set to 16:9,2160p60 4K UHD (Best Avalable). If I dumb it down to 2160p30 4K UHD the Netflix app only serves up HD programming which is both odd and kinda expected however it should be able to do UHD 4k at 30fps but I bet they don't have that inplimented so it has to go down to the next level which is 1080p60 HD rather than UHD. This also tells me that it is reading my system capabilities but the app is messed up.   Oh and my AVR has no bearing on the video portion as I use it for audio only in this scenereo.   ... View more

Yup know all that and all is fine with all my capable devices except for the Comcast xg1v4 4k dvrs. Comcast tier-3 and Netflix support have been no help on the matter. I suspect it is the version of Netflix that is loaded on my two 4K boxes from them. There is an indication the code is from 2015 and may explain why I can only get to “uhd ultra 4K” and have no HDR at all. Should not be hard and as I stated hdr works fine with OnDemand. I will just use my tv, Samsung uhd player or roku for Netflix. They work better and are more responsive anyhow though I like the voice search on x1.   tier 3 said the only thing that can be done is swap the boxes but I know that will change nothing as I have two now that are identical and rather new. Just hope an update comes out st some point to fix it.    Btw does anyone here have full hdr and Dolby vision working with the the 4K Comcast box on Netflix or are you all just surmising that the info posted out there is correct. I have read as many reports that it is. It implemented yet as I have that it is and I have not seen anything her or on avs fourum that state anyone doesn’t have this going. Uhd ultra 4K yes, just not any flavor of hdr.  ... View more

Yes my TV is fully capable and I get full HDR and DV funciions with it's apps. I also get full HDR and DD+ with the X1 box but only for the OnDemand Olympics content (and of course from 2 UHD players as well). All Netflix shows are only in UltraHD with no HDR at all (or DV). The issue IS NOT WITH MY TV or setup. The issue is with the Netflix app on the X1 XG1v4 box. There are reports out there about it being functional and Comcasts own FAQ says so, but I have been in contact with tier-3 and they have confirmed that only UHD is possible at this time with NF. I can use my TV but then I only have DD5.1 due to having no fully functional ARC channel (only DD5.1 supported by TV and Oppo HDMI ARC-output (ARC being input to Oppo from TV). I also have a Roku but it does not support Dolby Vision and even if it did the Oppo 203 that I front end things with also does not support DV on it's HDMI input (yet--they are working on it). So I can either have the best video with so-so audio or even better audio but no HDR capability (through the X1 box. I do have the ability to have HDR10 through the Roku and also a Sammy UHD player that does streaming and has HDR as well but no DV).   And yes I know all about Atmos. There are two flavors; full Atmos which is DDTHD on the core 8 channels and lossy height and other feature channels. The streaming version is DD+ on the core 8 channels (lossy as DD+ was originally developed for HD-DVD but then modified and expanded for 13.1 streaming capabilities and other purposes). Modern stuff if it is capable and can decode all the extra channes will report Atmos as input but it can be missleading. Lossless DDTHD on the core 8 would NEVER be sent on streaming due the amount of bandwidth needed. I generally refer to it as DD+ since that is usually the best you can get out of most streams (rarely in 7.1 but shows up on VuDu once in a while and there is now Atmost content out there). My olden AVR does DD+(and DDTHD) but not Atmos which is just dandy fine for me since I only have a 7.1 system. I prefer to get the DD+ since it is @1.5mbps (like DTS but more channels, sounds much better and makes the pretty blue led come on to indicate HD audio). ... View more

Despite what is on the FAQ HDR is not supported yet by the Netflix App on the X1 XG1v4 box. My entire system is comapatable and capable however the only content I can receive from the Comcast box curently in 4k AND HDR(10) is the OnDemand Olympics content. Cocmcast/Netflix needs to either revise the FAQ and/or get Netflix to fix the problem or impliment the feature. That is the reason you only see the Ultra 4k banner for the programs. Much the same reason you only see that on olden Roku or other TVs, set-top boxes or BD players that support 4k but not HDR or Dolby Vision.   The box supports HDR10 but not Dolby Vision. This MAY be a future release but only Comcast and Netflix know the answer as to if this is going to be supported, ever. One thing I do know is the HLG which is primarally used for broadcast, cable and sattleite delvery of HDR will be supported by the box but output as HDR10 (maybe 10+ and DV in the future) to the HDMI outout. What is nice about this is you won't need HLG support in your TV, AVR and other comppnents in order to enjoy the added experience of HDR in broadcast, cable and premium content. I can only assume that OnDemand HDR with be in HDR(10(+)) and/or DV rather than in HLG.   IF I am wrong and HDR is supported on the X1 NF app then I will need some assistance as I have two 4k boxes and neither of them will output HDR except for the OnDemand Olympics content (and it is also in Atmos and that works also). Atmos (also known as Dolby Digital Plus(+) also works on the NF app. Might be I missed a NF update that would be included in an X1 platform update but I am rather confident that it is not supported, yet. There are many posts in other threads here and on AVS forum that confirm what I am seeing. ... View more