About Mr_Kludge

@quovadis12345 wrote: I notice the tv is on the same settings and the Netflix version of Planet Earth II really pops in color, especially the orange colors. Episode 1 the Komodo dragons look completely different when wiewed through the box or on Netflix. To be more objective I will be comparing other movies that I know are HDR and DV through both feeds.  I will also be comparing the quality on two color calibrated 4k 32" monitors, I use for photoshop in my daily work. As for the data cap we seem to be getting very close every month, and watch about 150 hours a month of Netflix (family combined). Some of it is HD and some UHD. We also do about 160 hours of gaming a month. Apart from that there is very little data usage, so it's a mystery to me how we always manage to get near the 1TB mark. I'm confused. You are saying "viewed on the box". Are you using the Netflix app on the X1 4k box or viewing OnDemand content? Netflix provides the app on both your TV and on the X1 boxes. In my case I get the same performance from either the X1 box or my Rokus. In the case of the TV I also get DV when avalable. PE II is avalable OnDemand but onl y in HD not HDR. That is why I asked. I re-read your original post and I think you are using NF in both cases?   It is important that you note what the Netflix app is showing on whatever platform you are viewing. It will say Ultra HD 4k, HDR or Dolby Vision or maybe only HD depending on what the asset is capable of and what the app detects your display can handle (this is before you tell it to play). This is only the case with TVs, STBs etc. and not with computers, tablets and phones in my experience. I suspect that you may be getting HD on your X1 box either because it is not 4k or there is a configuration, compatability or detection issue? Double check your device/video settings on the X1 box. This would account for some of the difference but would not account for a vibrant color change. You should have info and other screens on your TV that will tell you what it is displaying, the resolution and HDR mode etc. Many will also flash a banner when it kicks into HDR modes and/or the resolution changes. I'm not familier with TCL TVs but I know they run the Roku engine that can be a bit hard to get status and stats out of. My daughter has one several states away and I recall having a hard time finding out what it was doing when we visited last time.   Accounting for your bandwidth usage is easy. NF HD will consume up to ~3Gb per hour. 4k uses a whopping up to 7Gb per. hour (I have noticed in my case that with HDR it is even more than that). This means that you can only watch ~140 hours of 4k content on one screen in a month. Watch only HD and it's a bit over 300 hours (on one screen) a month. It can easily add up. Yesterday I watched 6+ episodes of The Santa Clarita Diet in 4K HDR and racked up 23Gb of usage. This is a ~30 min. show so that was 7.66Gb per. hour. This is only ~3 hours of watching. Do that every day in a month and you are already at 700Gb. Gaming can also consume a lot of bandwidth but not as much as video.   My son watches a lot of online content (YouTube, NF, Amazon, Skype etc.). I don't normally stream much but there are always 1-2 shows my son and I are watching together on either NF or Amazon. I've had him dumb down the resolution on his laptop since he does not need full quality. We average ~200-300Gb per. month including a fair amount of downloading of media and updates I do in a month (we watch one show that I have to download a 3-4Gb file each week). Sometimes we go a bit over that, but rare. We mostly watch content from X1 either DVR or OnDemand. Since we watch so much broadcast and cable shows it does not leave much time for streaming. However when we do watch streaming (and I prefer to watch in 4k or HDR if possible) our usage spikes quite a bit. I've been hesitant to cut the cord since that would be 3 screens going in the evening and a ton of bandwidth (even at just HD we would be consuming ~10Gb per. hour, over 50Gb a day and way over the limit for the month. My screen alone would be 50Gb a day). We have had high usage in the past but have never run out (since the TB cap. We blew through the old 250Gb cap often). This was before I had my son ramp down the resolution of his viewing.  ... View more

@quovadis12345 wrote: I just tried watching Planet Earth II on netflix as well as on Netflix through the comcast app. My Television is  tcl r65 which supports HDR AND DOLBY VISION. On netflix, Planet Earth II looks amazing. The colors pop, it's true HDR. On the comcast app, the colors are not in HDR, they are normal colors and do not pop. Moreover watching Netflix on both systems still influences your monthly data cap. Comcast is becoming fairly useless and futile at this point, they just can't seem to keep up with new technology   https://hd-report.com/list-of-4k-ultra-hd-movies-tv-shows-on-netflix/#otherseries   Planet Earth II is not in HDR on Netflix. I consulted the above list and many others as I mentioned on my earlier post.    If if you are getting HDR on your TV you are lucky to have one of the only platforms it is supported on planet earth ( pun intended). Other things may be going on including different picture settings for your hdmi inputs and tv app inputs? Or your tv might be doing something interesting.    Bear at in mind that most of these lists are compiled by the authors using their own platforms. Results may vary. And it may be that some platforms NF app may be more updated or have capabilities that others don’t. But I would doubt that all of mine would have an issue and it plainly appears to not be HDR. This all kinda rings a bell. My discs are used and lack a digital copy. I didn’t care at the time since it is on NF. I sorta remember wanting to purchase the digital on VuDu due to this.  ... View more

This is interesting. I tried PE II on all of my platforms and none of them are showing in HDR. Not Roku Ultra, TV which is a recent VIZIO or the xgv4 Comcast box. This seems to be an asset issue and not a platform one. All of mine just say Ultra HD 4K with no hdr. However other assets that are in Dolby vision show HDR on Roku and Comcast as they should since they don’t support DV and they show DV on the TV. I know that certain forms of HDR have exclusives on some platforms and audio options also but I’m not aware of content having exclusives. I wonder if this is related to an issue that came up on Vudu a while back. There was a standards change that required them to redo their assets and some were not in HDR for a time.  Various results and issues on the different platforms were had.    Not sure why you would be getting HDR on your TV (I’m assuming that is what you are saying) and I’m not getting it on any. Are you sure it is reporting that it is HDR when you launch the episode (should be near upper right corner of program info before you it play). I only ask since some devices these days provide a sudo Dolby Vision or HDR experience for non-hdr content.    I did some digging and I can’t even find where PE II on NF is reported to be in HDR. It should be since my discs are.    Also ANY streaming content regardless of platform is going to hit your data cap except for that viewed with the various XFINITY stream apps which are available for many platforms. If you use one of them to view live TV, DVR or OnDemand content it is supposed not to count. The NF, Amazon and YouTube apps on X1 are simply there for convenience. The content is not Comcast (in some cases it actually is but served up on the Internet from another streaming platform). I get it and agree with what they are doing. What I don’t agree with is the data cap and charges for going over or for unlimited. 4K takes an enormous amount of data.    You up will notice that streaming from other devices hits your modem total. Content viewed on X1 that counts against the cap will show up on your overall use since the boxes have Internet access outside of your modem over the Comcast network.  ... View more

Forgot to mention the odd thing is at times I've been able to individually rename my ssids while in mesh. I haven't actually done it just noticed the option being unlocked. Not the case presently. Seems every time i check and play with this something has changed. However it would make sense that you could delete either the 2.4 or 5gz band and things would still operate. Not sure why you would want to do that as the gateway and pods do a reasonabley good job of changing up the channels to avoid co-channel interference and adjusting signal strength. Not perfect but workable. ... View more

That is correct. I've never suggested that you can in fact posted a warning not to do that. Comcast instructions highlights that and I don't think you can on board them if you have different ssids in the first place. BTW someone yesterday mentioned that Comcast techs can't troubleshoot pods. This is incottect, they can but their ability to fix them and tools provided are somewhat the same as the customer has. Remember it's all an automagic system, ment to be 100% customer; ordered, initiated, installed and operated. Only thing online, on the phone or tech in your house can do is do the job you can do yourself for you. They do however have the ability to remove pods from your account if you happen to not be able too. Finding techs that can and know how to do that is another story. ... View more

Here is another sign that your gateway is in mesh mode. While in the editing of your private network bands you will see at the top: " Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app or visit xfinity.com/myxfi" With mine the only thing I can do is disable one or both of the bands on the gatweway and of course stick it in bridge mode. This makes me think that it might now be possible to turn off all the WiFi in the gateway and just use the pods. But of course if you do that I'm not sure how the 1st pod closest would be able to connect. I assume what would happen is the gateway and pods would all go off-line and then you would be in bridge mode and be able to rely on a differnt WiFi router. Uknown if in bridge and bands enabled with pods if you could have your cake and eat it too (I.E. pods being run by Comcast gateway and no Comcast AP but that function provided be a diggerent AP??????). ... View more

Regardless they should act somewhat the same. The xb6 you tried was probably bad or other issues. The setup name you are seeing is typical of a gateway that has not been onborded through xFi or through the walled garden capture mode when first plugged in. You should never see that in a fully functioning gateway. Look at the label on the gateway and see if the on board setup name matches. Also i forgot to mention about devices not connecting to nearby pods. This is normal and most often happens with 2.4 and some poorly designed wireless clients. I often have my devices connnect to the pod above in front or in back of them. It all depends on which pod beacons at what time and a bunch of other factors. To fully understand you would need to train and be certified in WiFi engineering, admin and operations like i am. In the meantime download the app wifi analyzer for Android. This tool can help you identify the Mac addresses of your various pods and gateway and see other interfering wifi APs that may be messing with things. It's also helpful to use to verify if you are connected to the pod near you so you can check each of them. If you run an iToy you are out of luck. Advanced WiFi and networking tools do not function nor exist for IOS since Apple does not allow apps to access hardware and software on the device. You can do some of this from OS X with built I'm tools and downloading tools for Windoze and linix also. ... View more

@Wardman wrote: My mistake, it was not in bridge mode.  Miraculously the pods are working well today, 9/28. Welcome to the world of pods. Some days they work, others not. Some days you will have no IPv6, other days you won't. Fortunaitly I haven't seen the condition as mid-July when I could only do IPv6 on two of my pods and had no IPv4. That was really bad and resulted in a set of pods being sent back.    I forgot to mention that you can't get any status of PODs other than from either the Android or IOS mobile app or through the internet.xfinity.com interface. The gateway will not give you any information about that nor the status and state of the hidden public hot spot. In fact there is no way to get status on that and you can only see it in your account web interface or using the My Xfinity mobile app and all you have is on or off and zero indication if it is really on or not or functioning or not or who is conected etc. Hence why I opt to turn it off. I would be apt to use it if, Comcast would provide some tools in order to monitor and use it like the "private" SSID.   Oh and I also forgot to mention is don't ever set your bands to different SSIDs if you have PODs. It is possible, but if you do you will end up taking your gateway and pods back to the store and getting new ones. The system is supposed to lock you out of being able to do that, but... ... View more

@Wardman wrote: Rachel - I'm just not convinced they are working. No Plume support is frustarting too, Comcast rep that came to my house while a XB6 blew up for 6 days wanted to give me sep 2.4 and 5ghz networks with diff ssid, and take me off bridge mode. Support needs to get better. Or these need to work FYI -PODS WILL NOT WORK IN BRIDGE MODE DESPITE IN SOME CIRCUMSTANSES YOU BEING ABLE TO SET YOUR XB6 THAT WAY AFTER INSTALL OF PODS. IF YOU HAVE YOUR XB6 IN BRIDGE MODE YOUR PODS WILL NOT FUNCTION AT ALL OR VERY ERADDICALLY.  ... View more

@shreder75 wrote: @Mr_Kludge wrote: Mine is still finicky. Most of the time I can get HDR10 n NF without doing the exit NF thing, but not always. Much better now, but..... Hey. I have the same TV (Sony X900E 65"), and I've just started having the same problem with my XG1V4.   I went through a LOT of trouble to get this box. Called xfinity to verify my local store had them in stock. They assured me they did. I broke down my legacy box, cables, etc, drove 15 miles to the store, where they told me they don't have them in stock, they don't know when they're going to have them in stock. Drove all the way BACk home and called xfinity. A different rep told me the first rep was wrong and that I had to either have the box delivered or schedule a service call.   Long story short, they deilvered it, I got it set up (which wasn't easy... spent 45 minutes on the phone with support to have it activated, blah blah blah), and got it working.   Anyway, I have my xbox one X in HDMI 2 with HDR set to auto. Works like a charm every time. I moved the new 4K xfinity box to HDMI/ARC (also set to HDR auto detect) 3 so I could use netflix in 4K in HDR (I later found out that xfinity has ZERO 4k or HDR content, but that's a complaint for another time). Worked fine... for about two weeks. I watched all of Lost in Space with no issues. I brought up the input using my TV's picture adjustments, and it did show it was in HDR.   Then I had issues last night. I wanted to start watching the second season of JEssica Jones, which I know is in 4K HDR. Fired it up, and it looked really good, but I wanted to verity it was in HDR. Brought up the input info, and guess what? No HDR. So I brought up a couple more shows, Altered Carbon, etc. Still not coming up as HDR. Restarted the TV. Didn't work. So I switched to game input, fired up Assassins Creed Origins on my Xbox one X, then brought up the input. HDR. After that, I decided to try netflix using the TV's internal App. Brought up Jessica Jones, checked the TV input. HDR was enabled. I ended up watching the whole episode through the TVs internal Netflix app instead of the xfinity set top box app. I've recently moved my wireless router to within feet of the TV and have no issues running 4K content at all.   But this bugs me. Like you, I want my set top box to work as it should. May sound petty, but it's slightly more convenient to use the cable remote to bring up and control netflix, not to mention I don't have to swallow wifi bandwidth by streaming it if I can get it right through the box.   I don't THINK it's my TV. HDR auto detect works fine on the other input that my game console is on as well as using the andriod interface that's in the TV itself. I'm wondering if they pushed out yet another firmware update to the xfinity box that's screwing it up? I HATE the idea of having to factory reset my TV. Have everything set up just the way I like.   Maybe I need to restart/recycle my xfinity box and it'll work? A temporary fix would be just to go into picture options on my TV and set HDR to HDR10 instead of Auto, but I shouldn't have to do that.   Feel your pain, man! It was working without a hitch, and now it's not.     Like all other Comcast set top boxes they are bug laiden when first introduced. Give it a year or two and all will be well. Anyhow you need to exit Netflix using this procedure and it should work properly; back button until search and setiings gear shows; select the gear, select Exit Netflix. You can also select get help and then Exit Netflix. The Reload Netflix on the Get Help menu WILL NOT RESOLVE THE ISSUE. Only exiting from either of the selections I have pointed you to will. Also the Exit Netflix on the search menu with the gear will not resolve it. The releoad just reloads Netflix while you are in there. The Exit Netflix on the search menu with the gear does nothing different than just hitting the exit button on the remote while in NF. Both of the other exits (gear/settings menu and further in under help) completly stop NF,  exits to the X1 menu and when you go back it it resets, NF reads the TV capabilities through HDMI and sometimes with an HDMI hanshake and sync and all should be well again.   I have now eliminated the problem entierly by setting my box to power save mode in the device setting menu. It turning off each night then back on the next day seems to keep this issue at bay. However if I forget and don't exit NF proppery then some of the time it won't go into HDR when returning. However I just tried that and it worked so maybe code has been updated? I just noted that my release timestamp and version is updated as of a few weeks ago but I recall having issues within the past couple weeks.    I've exited 3 times now and gone back in and all is well.    Oh and BTW I have a Vizio M55-E0 not a Sony. I do know that the Sony TVs have issues with HDR and esp. Dolby Vision due to a DV profile issue but that should not have an effect on HDR10.    This is obviously a code issue. I haven't changed one thing in my setup/environemet that woud affect this and it is working much better now.   However my 2nd box for me (with an earlier s/n and build date) has developed a noisy fan so I shudder to think what I will have to go through to get it replaced if the fan fails. Oh and yes these boxes are VERY hard to get unless you know what you are doing.  The stores do not stock them. Only way is to order them by calling and having shipped to you. It may be possible to get one with a service call, but mileage varys there since most of the installers don't bother to pay attention to the install requests and show up with whatever they have on their truck.    Oh and another correction. Comcast does have 4k HDR10 content. You can watch Olympics with OnDemand. I hope we will see other OnDemand 4k and HDR content popping up in the future. ... View more

@haysgreg wrote: I'll try to remove a couple and see.  The directions I got was to keep them 40 feet apart and no more than 2 walls between them.  Not sure how a 2nd story affects it.  They are much less range than an extender thus the "one in every room" concept.   As you can see from my other posts mine came in the mail today (boy that was fast I just ordered them on Sunday!!!!) Install was easy and pretty quick. I had no issue with the first pod but activation on the 2nd and 3rd timed out. Comcast keeps forgetting that when you mess with the wifi network things go away and devices will pick other networks. Not going into detal on that but I have the same issue when tryng to install a "gateway" with the automagic xFi app. It's much easier and faster for me to talk directly to the gateway (hey Comcast, how about a command line interface ;-) Anyhow naming of of the pods had a bit of trouble also but I got it all sorted. It was actually fun and a good sign to see soemething that went mostly as planned and expected with not much hands on other than me carefully watching the gateway and anticipating changes that would mess up my custom coniguration. Mostly in tact except for channels selected for 2.4 and 5.    I'm seeing the same rusults as you. Muited speed but better signal. I can still stream to my hearts content in the Cave and have better signal to devices there. Only problem is if I have some major multiple gig downloads to do then this is going to cramp my style. Time will tell.    My Apple network is still outpeforming hands down on 2.4 and still poor (I used a bad word before C R A P P Y and it got censored, please, groan ;-) on 5g (I have it set that way on purpose). Pods and gateway have decided to choose the 5ghz channesl that perform the worst in my house. If I could tell them what to use I would probaly be back to close to what I had on 5g with the xFi (XB6) gateway before the pod install (300-600mbps--I'm getting a tenth of that now). I guess I can now set the Apple net back to the better 5g channel since the pods and XB6 don't want to use them now????? ... View more

@ComcastRachelH wrote: haysgreg --    Please let us know if removing a few of the Pods helps!  Please keep in mind the following -- after removing some of the Pods, you may not notice an immediate change in performance, as it may take some time for your network to optimize.  Try giving it about 24 hours. Also, xFi Pods are not intended to provide the maximum speed of your Internet speed tier throughout your home. For example, if you have a speed tier that provides download speeds up to 200 Mbps, xFi Pods will not provide that speed throughout your home. Rather, xFi Pods will allow you to connect in areas where you could not previously connect to your in-home WiFi. Pods will not exceed the maximum provisioned speed of your Xfinity Internet tier of service. Maximum throughput of 200Mbps over WiFi connection in laboratory setting. Rachel That's sad since I purchased them so that I could get better speed from my network. And of course for the Ethernet port which I have not tested yet. As it sits now my old Apple Time capsule is outpeforming the new pod mesh system in all rooms and both 2.4 and 5g. Actually with 2.4. I have things set to be optimized with 5ghz on the xFi network and optimized with 2.4 with the Apple. I was getting much beter speed (300-600mbps) in my cave before the pod install (5ghz with xFi). Now only getting under 100mbps. Have noticed more consistant strong signal which is good. So they seem to be doing what they are supposed to, but I didn't get the speed boost I was seeking. Would be nice for Comcast to be upfront about that.  I'm going to give these a test run for 30 days before I throw in the towel and return them. I think the benifits might ooutweigh the drawbacks? I can always switch to my other network for the higher speeds if I need them.   Oh and don't go telling me I can't run multiple networks. I am a certified WIFi planning, engineering and survey "expert" and know what I am doing. I'm going to let the pods do their thing for a week or so before I do a survey and see how bad they are. As it sits now they, and the gateway, have made very poor choices of channels to use for both 2.4 and 5ghz. Seems the survey software used in the gateway and pods is sub standard as it is will all of the "we beleve in magic" schemes. Generally I do a survey and manually set channels at the optimum for each access point/router and then monitor it and change if needed. Problem with the pods is there is no way to "control" them if you are an expert. So other than getting better signal (but not better speed) and the Ethernet port I don't see ANY value in these but time will tell. ... View more

@ComcastKate wrote: @Mr_Kludge wrote: @haysgreg wrote: OK, got xFi Pods and Gigabit service here in Charleston, SC.  Set up for Pods was super easy, it automates the changes needed for your gateway/router by combining the 2.4 & 5.0 network names as well as put it in bridge mode.  It appears better than the plume pods as it's desigend specifically for the xfinity gateway so you don't waste a pod by having to wire it close to the router.  It's tricky setting up the location for the 6 pods as you only get a bad, fair, good, great signal indicators and they seem to change over time so there must be lots of potential inferenence bouncing around.  The only downside so far is my wireless devices close to the gateway is pulling 350Mbps where as the same devices on the pods are 10x less, around 30-40Mbps.  I only have a 2200 sq ft house with 6 pods so I can't imagine them not all being strong, maybe there is a "too close" issue that I'm not aware of.  I'm tempted to return them and go back to the original router/gateway setup or try other mesh solutions.  The pods do have ethernet active so I can drive my sons xBox wired to the pod but its the wireless link gateway that constantly kicks him off his games.  The plume pod spec seems like I should be getting 4-5x more bandwidth so maybe there is a fix here.  Any ideas?    I think your problem is too many pods too close together and you are getting co-channel interferance. Mine are on their way and I only ordered 3 for a 3150sq' rambler. I get decent 350-500mb in my basement not directly below the XB6 and hoping to improve that and in some far reaches in the house. XB6 is in the office on the main floor off-center. Plan one for the great room next to it, one in the man cave diectly below and one in my sons en-suite that does not have optimal coverage.   I did not know that the gateway needs to be in "bridge" mode, but it makes sense. I have a custom gateway setup; different private address space on the LAN, have 2.4 and 5g forced to specific channels though I do use a common SSID for both bands. I also have an Apple TimeCapsule (in bridge mode--hence the forces channels to avoid conflicts on both bands) also running for it's backup capability. I might have to turn the radios off on it to get things to work. Hi Mr_Kludge - Please note, in order to use xFi and xFi Pods, your Gateway cannot be in bridge mode.  Correct and incorrect. It cannot be in "bridge" mode before you add the pods, but appears to be in "bridge" mode once they are activated. Mine now says:  "Bridge Mode: Enable Disable Wi-Fi Mesh only works in this setting." Bridge mode setting and enable and disable are greayed out. So I see the point now. It's a new mode that we are unable to control through the gateway interface.   So I stand corrected. It does not appear to be "bridge" mode. That was perpetuated by a previous poster. ... View more

@haysgreg wrote: OK, got xFi Pods and Gigabit service here in Charleston, SC.  Set up for Pods was super easy, it automates the changes needed for your gateway/router by combining the 2.4 & 5.0 network names as well as put it in bridge mode.  It appears better than the plume pods as it's desigend specifically for the xfinity gateway so you don't waste a pod by having to wire it close to the router.  It's tricky setting up the location for the 6 pods as you only get a bad, fair, good, great signal indicators and they seem to change over time so there must be lots of potential inferenence bouncing around.  The only downside so far is my wireless devices close to the gateway is pulling 350Mbps where as the same devices on the pods are 10x less, around 30-40Mbps.  I only have a 2200 sq ft house with 6 pods so I can't imagine them not all being strong, maybe there is a "too close" issue that I'm not aware of.  I'm tempted to return them and go back to the original router/gateway setup or try other mesh solutions.  The pods do have ethernet active so I can drive my sons xBox wired to the pod but its the wireless link gateway that constantly kicks him off his games.  The plume pod spec seems like I should be getting 4-5x more bandwidth so maybe there is a fix here.  Any ideas?    I think your problem is too many pods too close together and you are getting co-channel interferance. Mine are on their way and I only ordered 3 for a 3150sq' rambler. I get decent 350-500mb in my basement not directly below the XB6 and hoping to improve that and in some far reaches in the house. XB6 is in the office on the main floor off-center. Plan one for the great room next to it, one in the man cave diectly below and one in my sons en-suite that does not have optimal coverage.   I did not know that the gateway needs to be in "bridge" mode, but it makes sense. I have a custom gateway setup; different private address space on the LAN, have 2.4 and 5g forced to specific channels though I do use a common SSID for both bands. I also have an Apple TimeCapsule (in bridge mode--hence the forces channels to avoid conflicts on both bands) also running for it's backup capability. I might have to turn the radios off on it to get things to work. ... View more

Mine is still finicky. Most of the time I can get HDR10 n NF without doing the exit NF thing, but not always. Much better now, but..... ... View more

@Biggen12 wrote: What is the update on getting HDR with the Netflix app?  I still don’t see the HDR badge on HDR supported shows in Netflix on the XG1V4.  I thought the new software update that turns this on would have been pushed out already.   Yes, my TV supports HDR.  Yes, I subscribe to the Netflix package that allows HDR. Yes, my XG1V4 is connected directly to my TV via High Speed 2.2 HDMI cables. Verify you box is running the  AX014AN_3.0x firmware. If it is then it should be working. If not then you are still waiting on an update. They are slllllllllllooooooooooowwwwwwlllllllyyyyyyy rolling it out. My 1st box received it about a month ago and the 2nd one maybe a couple weeks ago. You could try caling tier-3 support and they may be able to "push" it out now but as of a few weeks ago they were not allowing that as it is a controled release and requires either supervision of the update or manual intervention. ... View more

I'm happy to report that some of the weirdness with HDR and the NF app on the Xg1v4 is somewhat resolved. Watched ep.2-3 of LiS and didn't have to exit etc. to get it to go into HDR mode like before. I haven't done anyting and it appeas there may be a new version of NF. I haven't been writing down what is running and there are A LOT of version numbers. Anyhow went out dirty with the exit button and back in and still worked. It might just be coincidence. I haven't had time to mess with it for a couple weeks much.   I still get the occational HDM handshake while the NF is running. I don't get this when in HDR OnDemand content, DVR or HD OnDemand. ... View more

@RobertWy wrote: @Mr_Kludge wrote: @ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? I finally got around to connecting the Xgv4 direclty to the TV. It acts much better and more happy there. No surprise. I need to let it sit for a nght and see what it does but HDR10 on NF seems to work this way no matter what after power on/off/on etc. where with the switch and Oppo it has issues. My guess is that it is something funky with the Oppo and not the switch but either could be causing the issue. It's odd though since the OnDemand HDR10 qComcast owend assets always play without trouble. It's just the blasted NF app on this box that is having issues. Yet anther case of initiall incompatability with switches, AVRs and other types of gear that many of us with home theaters have/run into. My hope is that over time this issue will get better and not worse. That was the case with AVRs with both the legacy Moto boxes and initailly when X1 come out. In both those cases things got worse before they get better. The folks that engineer these things tend to forget that not everyone connects the box direclty to a TV and wth this box I would say that the possibility that it will be connected to an AVR or projetor through a switch/splitter/extractor etc. is rather higher than the old boxes. Just glad there is a work arund that works. Your response intrigued me.  My next TV (I hope vbg) should be able to be my connection controller; my a/v receiver, DVD player, and X1 box will be connected to the TV rather than the other way around like I have it now.  What that means for Comcast testing, I have no clue, but your point about a/v receiver supprt (and HDMI Link, etc) leads me to believe it is going to be a while before the X1 platform can support future equipment. Ya it seems to be a work in progress. I put they system back the way I want it and convinced not that it is the Oppo that is causing the issue since I had to reset it to get HDR back with NF on the X1 box. It's not a major deal. Hopfully they will do some updates to the HDMI input on that player before the last person turns off the lights. If not at least there is a workaround.   I was going to post that my other box still had not got the new update, but it has now. There is a Friday date/time stamp so I think that is when it got it. I was beginning to wonder when it would finaly get it. Important since you never know when I will have to swap boxes and/or find a deal on another 4k TV. ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? I finally got around to connecting the Xgv4 direclty to the TV. It acts much better and more happy there. No surprise. I need to let it sit for a nght and see what it does but HDR10 on NF seems to work this way no matter what after power on/off/on etc. where with the switch and Oppo it has issues. My guess is that it is something funky with the Oppo and not the switch but either could be causing the issue. It's odd though since the OnDemand HDR10 qComcast owend assets always play without trouble. It's just the blasted NF app on this box that is having issues. Yet anther case of initiall incompatability with switches, AVRs and other types of gear that many of us with home theaters have/run into. My hope is that over time this issue will get better and not worse. That was the case with AVRs with both the legacy Moto boxes and initailly when X1 come out. In both those cases things got worse before they get better. The folks that engineer these things tend to forget that not everyone connects the box direclty to a TV and wth this box I would say that the possibility that it will be connected to an AVR or projetor through a switch/splitter/extractor etc. is rather higher than the old boxes. Just glad there is a work arund that works. ... View more

While we are on the subject of bugs there seems to be a 2-channel audio issue with this box. Attempt to watch Cosmos Laundromat while box audio setting is "expert". I'm not sure what the audio is but I suspect that it is in PCM? Might also be DD2.0? Anhow box goes nuts and then does not play audio at all. I've had this issue both connected through switch, directly to Oppo and directly to TV. I have to change the setting to Auto Detect (DD 5.1) or PCM and I get audio, the box does not freek out and it does play in HDR IF the stars align right. Watching it now. It is an amazing piece of HDR work.    I have also experienced this blanked out audio on cloud recordings. Those are geneerally only 2-channel and will not play audio unless you switch to auto detect or PCM. Expert mode results in no audio. Also happens without switch and without Oppo and direct to the TV. Don't know about sound on TV since speakers are always off but no sound through HDMI or opical from the TV. Seems that the "expert" audio mode needs some serious work. I tried to test a cloud recording for a show that was on last week when I rebooted a box and killed it and it has to go to cloud. However checkig that recording now when last week it was 2-channel it is now DD5.1 and plays with "expert" mode so I suspect the new box code that supports HDR on NF has fixed that issue? Either that or cloud recordings are automagically corrected after a time. I think not and it is new code.    The Cosmos Laundraumat thing is pretty rare. It's probbaly in PCM and noone expected that???? More a NF app issue than DVR issue but it might be a capability reporting error from box o NF app???? ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. Dolby Vision requires specific hardware, it is not only a software/firmware thing. The XG1v4 will never support DV.   Before jumping through the hoops of changing your setup around, can you give me details on how things are connected? What I've been able to gather is that you have the XG1v4 connected to the HDMI input port of an Oppo 203 with one ouput of the Oppo going to the TV and one going to an AVR. Anything else in the path? Do other devices work properly with HDR when passed through the Oppo? -Set up is thus; Xgv4>Roofull 3 port 18g HDR/DV capable pass-thru switch>Oppo 203 HDMI input>Vizio M55-E0 Vizio HT Monitor is configured for full color support (which I raeally don't need) is HDCP 2.2 capable and of course HDMI 2.x (whatever you want to call it I would call it HDMI 2.0b) -Oppo is using split output video to Vizio and audio to Denon AVR-1909. AVR lacks 4k/HDR/ARC etc. it's an oldy but a goodie -I also have on the switch a Samsung UBD-K8500 UHD player which is HDR10 capable -Also on the switch is a Roku Streaming Stick+ which is also HDR10 capable I have in the past front ended the Vizio with the Roofull switch in order to test Dolby Vision pass-thru from the Oppo which works without issue. Currently my only DV sources are UHD optical discs played in the Oppo or apps on the TV With all sources/scnereos the only issues I have are with the XgV4 AND NetFlix with HDR10. HDR10 content (currently relegated to OnDemand Olympics content) has NEVER failed from the Xg1v4 with any of the code I have seen in the past couple months. Only NetFlix has been an issue. HDR10 streaming and optical discs jump into HDR instantaniously from both the Samsung player and the Oppo. Roku HDR content also works well and as good as the Sammy and the TV apps. When doing HDR10 with the NF app in the Xg1V4 there are many HDMI syncs, blank screens, handshaking and switching etc. Once it gets going there are no issues. My son and I wateched the entiere 1st episode of Lost in Space on NF through the v4 last night without trouble other than having to go in, exit then restart NF again. I have to go through this proicess EVERY time the system is shut down and started back up. Occatioanly however it will HDMI handshake when I first enter the app and then most or some HDR assets will play in HDR but most of the time it will say it is HDR but will stream just 4k (and in some cases have some weird video anomolies) unless I exit from one of two places in the gear/get help menu and then restart NF. The restart NetFlix option under get help under the gear WILL NOT fix it like the method I just detailed. Only other way to get HDR function back with NF is to do a box restart either from the menu or power pull since there is no reset or power button on the v4.   Hope this detail helps. ... View more

@ComcastLeon wrote: @Mr_Kludge wrote: Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics.  If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce. As stated previously, the XG1v4 hardware does not support Dolby Vision. There's no option to enabled this in the future.   I'm not sure that I fully understand your HDMI switch setup or I haven't seen a post with the full setup description. I would start by testing the XG1v4 connected directly to the TV to see how that experience goes and then take a look at your switching device. Ok. However supporting Dolby VIson is a software/firmware thing so maybe it will be capable in the future. If not no big deal we will just get new boxes in the future.   I will have to think on reconfiguring my system for a day or two to see if it acts any differently just connected to the TV but I suspect that I will be able to reprodice the issues in that configuration. What I am doing is not that much differnet and there should not be issues since NOTHNING else in my envoromnmnt has these issues except for HDR functionality with NetFlix on the Xg1V4. Having spend an enormous amount of time on this issue I'm not sure I'm willing to spend more given that I'm the customer paying an enormous amount to Comcast for service wach month and not being compensated in any way for my trouble other than endless frustration dealing with support. Might be considered entertainment, learning and knowledge but I have abot a million other things I would rather be doing with my time. This evening when I go home I will snake the v4 HDMI directly to the TV and religate myself to fiber from the TV to the AVR for the week. I will do a few start-ups/shutdowns in my usual activities and see if I can trip it up. If I can't then problem solved at east in the eyes of Comcast but you must realize that there are way more less simple and complicated set-ups out there that you need to be compatable with; AVRs, soundbars, home theaters etc. Reminde me of the early days with the Moto HDMI boxes. I had the same issues. Worked to TV, did not work or had issues/work arounds with AVR, switcheds etc. All those issues were corected over time on the legacy boxes and hopfully over time they will be on X1 and with 4k. ... View more

Thank you for this info. Makes much more sense than a lot of info out there. There has been much miscommunication, delays and confused folks both customers and on the comcast side with this feature. My guess is my 2nd box to me that has not updated yet has not done so since I received it several weeks after the other however the one that is updated is newer and has a higher serial number. I know you are probably not at liberty to disclose how the sausage is made but it would be cool to know what the pecking order is. My guess an update like this will take some time as you mention that the updates are monitored which means manual intervention or at least someone watching logs while it happens. Now all we need is dolby vision and of course at least some HDR on demand content other than the Olympics. I suspect the first HDR broadcast content will be on premium channels, the commercial free versions of top tier cable channels like AMC or possibly new pay for content options like movie rentals, purchases or maybe even new content choices. As I mentioned here and in avs. I did see an update within the last couple days which confirms a new version of nf. When my HDR on nf started to finally work the version was slightly different. And of course I had to get at least one box with the firmware you mention in order to even test it. The older version does support hdr on comcast content so that makes it even more confusing and frustrating as yesterday's poster mentioned. They had hours of frustration. I had a frustrating entire weekend last and some more later last week. Last weekend I saw some activity that pointed to this having been released and so I started asking and testing. If you see this please see my posts on a a for more detail but I have found that if you don't exit no in a certain way then when the system is powered off then back on (TV. Avr, switches and other components--not the xg1) then had will be served up but WILL NOT switch to HDR most of the time. A dvr restart or going in and properly exiting Netflix is required to get it back. It results in some off behavior like hibana--spark-- displaying hd/4k with washed out colors. Early this morning I tried mine and it was not working initially but then did a giant hdmi handshake and resync and then was fine after that without having to exit and go back in or restart the box. I have started to leave my switch on have my Oppo which is essentially acting as an avr and TV all in their fast start modes. However I had watched TV for several hours before trying nf. There seems to be some hdmi handshake and other issues that can cause this box to act rather strangely and it does not do so with the comcast content. I suspect the new nf app which seems to be making somethings better but introducing other anomalies. All this is VERY hard to troubleshoot or reproduce. ... View more