@shreder75 wrote:
@Mr_Kludge wrote:
Mine is still finicky. Most of the time I can get HDR10 n NF without doing the exit NF thing, but not always. Much better now, but.....
Hey. I have the same TV (Sony X900E 65"), and I've just started having the same problem with my XG1V4.
I went through a LOT of trouble to get this box. Called xfinity to verify my local store had them in stock. They assured me they did. I broke down my legacy box, cables, etc, drove 15 miles to the store, where they told me they don't have them in stock, they don't know when they're going to have them in stock. Drove all the way BACk home and called xfinity. A different rep told me the first rep was wrong and that I had to either have the box delivered or schedule a service call.
Long story short, they deilvered it, I got it set up (which wasn't easy... spent 45 minutes on the phone with support to have it activated, blah blah blah), and got it working.
Anyway, I have my xbox one X in HDMI 2 with HDR set to auto. Works like a charm every time. I moved the new 4K xfinity box to HDMI/ARC (also set to HDR auto detect) 3 so I could use netflix in 4K in HDR (I later found out that xfinity has ZERO 4k or HDR content, but that's a complaint for another time). Worked fine... for about two weeks. I watched all of Lost in Space with no issues. I brought up the input using my TV's picture adjustments, and it did show it was in HDR.
Then I had issues last night. I wanted to start watching the second season of JEssica Jones, which I know is in 4K HDR. Fired it up, and it looked really good, but I wanted to verity it was in HDR. Brought up the input info, and guess what? No HDR. So I brought up a couple more shows, Altered Carbon, etc. Still not coming up as HDR. Restarted the TV. Didn't work. So I switched to game input, fired up Assassins Creed Origins on my Xbox one X, then brought up the input. HDR. After that, I decided to try netflix using the TV's internal App. Brought up Jessica Jones, checked the TV input. HDR was enabled. I ended up watching the whole episode through the TVs internal Netflix app instead of the xfinity set top box app. I've recently moved my wireless router to within feet of the TV and have no issues running 4K content at all.
But this bugs me. Like you, I want my set top box to work as it should. May sound petty, but it's slightly more convenient to use the cable remote to bring up and control netflix, not to mention I don't have to swallow wifi bandwidth by streaming it if I can get it right through the box.
I don't THINK it's my TV. HDR auto detect works fine on the other input that my game console is on as well as using the andriod interface that's in the TV itself. I'm wondering if they pushed out yet another firmware update to the xfinity box that's screwing it up? I HATE the idea of having to factory reset my TV. Have everything set up just the way I like.
Maybe I need to restart/recycle my xfinity box and it'll work? A temporary fix would be just to go into picture options on my TV and set HDR to HDR10 instead of Auto, but I shouldn't have to do that.
Feel your pain, man! It was working without a hitch, and now it's not.
Like all other Comcast set top boxes they are bug laiden when first introduced. Give it a year or two and all will be well. Anyhow you need to exit Netflix using this procedure and it should work properly; back button until search and setiings gear shows; select the gear, select Exit Netflix. You can also select get help and then Exit Netflix. The Reload Netflix on the Get Help menu WILL NOT RESOLVE THE ISSUE. Only exiting from either of the selections I have pointed you to will. Also the Exit Netflix on the search menu with the gear will not resolve it. The releoad just reloads Netflix while you are in there. The Exit Netflix on the search menu with the gear does nothing different than just hitting the exit button on the remote while in NF. Both of the other exits (gear/settings menu and further in under help) completly stop NF, exits to the X1 menu and when you go back it it resets, NF reads the TV capabilities through HDMI and sometimes with an HDMI hanshake and sync and all should be well again.
I have now eliminated the problem entierly by setting my box to power save mode in the device setting menu. It turning off each night then back on the next day seems to keep this issue at bay. However if I forget and don't exit NF proppery then some of the time it won't go into HDR when returning. However I just tried that and it worked so maybe code has been updated? I just noted that my release timestamp and version is updated as of a few weeks ago but I recall having issues within the past couple weeks.
I've exited 3 times now and gone back in and all is well.
Oh and BTW I have a Vizio M55-E0 not a Sony. I do know that the Sony TVs have issues with HDR and esp. Dolby Vision due to a DV profile issue but that should not have an effect on HDR10.
This is obviously a code issue. I haven't changed one thing in my setup/environemet that woud affect this and it is working much better now.
However my 2nd box for me (with an earlier s/n and build date) has developed a noisy fan so I shudder to think what I will have to go through to get it replaced if the fan fails. Oh and yes these boxes are VERY hard to get unless you know what you are doing. The stores do not stock them. Only way is to order them by calling and having shipped to you. It may be possible to get one with a service call, but mileage varys there since most of the installers don't bother to pay attention to the install requests and show up with whatever they have on their truck.
Oh and another correction. Comcast does have 4k HDR10 content. You can watch Olympics with OnDemand. I hope we will see other OnDemand 4k and HDR content popping up in the future.
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