NEW EDIT - (Mar 24, 2024): Issue has not happened since Jan 23.  I am hoping the issue has been resolved.

Edit (Jan 23, 2024): Issue presented AGAIN today in recorded Bravo Content; The Real Housewives of Salt Lake City; S4E19; Reunion Part 3
Example: https://youtu.be/jwP9W5jP6c0

ISSUE

When using the Xfinity Steam App to view content from the the Bravo Channel and issue occurs where the audio and video become out of sync. Example, there is a few seconds lag in the audio so that dialogue does not match.

THIS SEEMS TO ONLY AFFECT CONTENT FROM THE BRAVO CHANNEL.

SEVERITY

Happens with almost any Bravo show when watching from recording or On Demand. Examples: Real Housewives of Salt Lake City, Vanderpump Rules, Southern Charm, Watch What Happens Live, etc.

The issue has been identified in the following apps:

• Xfinity Stream for Roku
• Xfinity Stream for Android
• Xfinity Stream for iPad
• Xfinity Stream for iPhone

IDENTIFY ISSUE CAUSE

Doesn't seem to be 100% of the time, but it does seem to occur when there is a commercial in the show, and then once the show resumes from commercial. My assumption is that the show is served from one source (data server) and the commercials from another / different source (data server). So it goes show, commercial, back to show and when it goes back to the show, its is out of sync. Seems to be mostly OK non-issue if user does not pause the show or fast forward the show; but that is not 100%.

And, once the show goes out of sync, their is no resolution. It never resolves and can't be viewed correctly either in Recordings or from the On Demand section of Xfinity. Eventually the show is abandoned.

This issue has previously been reported to Xfinity Customer Service, but has not been resolved.

This issue has been ongoing for more than a year.

Below are just a handful of user submitted same issue, with ZERO resolution.

Feb 28, 2022 - Xfinity streaming only Bravo recorded & On Demand /u/crazycatldy75

Jan 21, 2022 - Bravo Freezing

Apr 6, 2023 - DVR streaming Bravo

Mar 8, 2022 - Bravo freezes on dvr

Oct 4, 2021 - DVR recordings freeze while viewing on Xfinity Stream App

Mar 30, 2022 - Bravo shows never play through

Feb 2, 2022 - Bravo playback freezes and audio delay

Oct 31, 2022 - Bravo and sometimes mtv freezes screen and sound continues on

EXAMPLES

Xfinity - BravoTV content never loads

Xfinity - Bravo - Recorded Shows Out of Sync Audio and Video