ATCsc54's profile

Visitor

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3 Messages

Thursday, April 6th, 2023 12:09 PM

Closed

DVR streaming Bravo

I cannot watch recorded bravo shows on the xfinity app. They constantly freeze in the middle and the sound continues. I’ve tried: closing the app, deleting and reinstalling, total system refresh, logging out & in….it’s been going on for a year, what’s the problem?

Problem Solver

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497 Messages

1 year ago

Hi, @ATCsc54

 

Does this only happen on Bravo recordings or recordings from other networks also? 

Visitor

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3 Messages

@XfinityOtto​ only bravo 

Problem Solver

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497 Messages

1 year ago

@ATCsc54

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Contributor

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32 Messages

1 year ago

I also have this problem but not just with Bravo shows I have recorded. Bravo is most frequent issue though.

New Poster

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15 Messages

6 months ago

This is a widespread (many users), widely reported (2+years) issue.

Xfinity Streaming Bravo Channel Content Audio and Video Out of Sync Issue; Recorded and On Demand


https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-streaming-bravo-channel-content-audio-and-video-out-of-sync-issue-recorded-and-on-demand/650c6beb1f2d714c3a6e8dc8

Issues for more than 2 years,

Contributor

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32 Messages

6 months ago

Yes, 2+ years but the reps act surprised when I tell them how long this problem has been going on. Could be they are new, of course.  Very frustrating.

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