1 Message

Wed, Mar 9, 2022 12:34 AM

Bravo freezes on dvr

As a hundred people have already said, bravo freezes but the audio keeps going on dvr around the 30-40 minute mark of a lot of bravo shows. Tried all troubleshooting recommendations, and it appears to be a problem on your end.

Official Employee


182 Messages


Hello @user_ad4328 Thank you for reaching out over our communities forum. I am sorry to hear that yo are continuing to have the same issue. I hate it when I miss one of my programs due to technical issues. I would like to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it




4 Messages


Has anyone been able to resolve this issue? We have had it for over two months and no resolution. Remote help was not able to resolve.



2 Messages


Please post publicly how to resolve this please. Everywhere I look online I see polite answers from xfininity customer service but no solutions. 

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