Visitor
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1 Message
Bravo freezes on dvr
As a hundred people have already said, bravo freezes but the audio keeps going on dvr around the 30-40 minute mark of a lot of bravo shows. Tried all troubleshooting recommendations, and it appears to be a problem on your end.
CCRobert
Official Employee
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455 Messages
3 years ago
Hello @user_ad4328 Thank you for reaching out over our communities forum. I am sorry to hear that yo are continuing to have the same issue. I hate it when I miss one of my programs due to technical issues. I would like to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_23a337
Visitor
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4 Messages
3 years ago
Has anyone been able to resolve this issue? We have had it for over two months and no resolution. Remote help was not able to resolve.
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user_30cde6
Visitor
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2 Messages
2 years ago
Please post publicly how to resolve this please. Everywhere I look online I see polite answers from xfininity customer service but no solutions.
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