Stream App volume fluctuations  (low to really loud)

I also have this very annoying problem, I have 3 different types of Roku's on different TVs and I have this sound problem on all of them. I do not have this sound problem with any of the other streaming apps on my RoKu's, so this is deffinately an Xfinity stream issue. Yesterday it suddenly got so loud I think that it blew out the speakers on my TV set.  Come on Xfinity, you can do much better than this.

Hello, @user_1laheb. Thanks for reaching out to our Community Forums. I know our engineering team has been working to improve the experience with the Xfinity Stream app on Roku devices. Have you tried reinstalling the Xfinity Stream app on your devices to ensure you have the latest version? 

this continues to occur even  when you delete and re install the app. When will this be fixed?

@JM-PHL Unfortunately, we do not have a timeline for a fix on the Roku volume issue. We are still working with the Roku team to get this figured out.

@XfinityTony​ We need more of an update than just working on. It has been almost 15 months now. At what stage is comcast at in a fix?  Are they finally coding a new app?  Are they going to finally revisit rolling back to the beta version since it had no issues?  Please inform us. DM's are no longer being replied to. I am being ignored and have to call to get my monthly credit now.  My tolerance is wearing thin. 

@XfinityChelseaA​ Thanks Chelsea and no, I do not currently have a soundbar. I am using the Roku Streaming Stick model 3810x using software 11.5.0.4235.

Of course! It's our pleasure to help out! Do you by chance ever see any particular error message or code that appears when streaming? Or before/after the sound issues occur at all? Or does everything else seem to function as normal? 

@XfinityChelseaA​ No error messages. Everything else functions as normal, though I have been noticing the guide and recent shows screen takes a little while longer to load. Sometimes the guide does not update, for future time slots. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

@XfinityStephanieT​ a direct message has been sent. 

I just got off the phone with xfinity technician with no resolution. I seem to know more than the 5 techs I talked to in Bangladesh India.  They said they were sending a refresh signal.  I said I don't have a cable box just roku sticks and a roku tv and a lg smart tv and it happens on all the tvs xfinity stream app only. 

Did you ever get a resolution? 

@user_a0d608​ So a soundbar is not helping to balance the sound? Does it have a DRC setting?

@dansgen1alero I have a Roku device connected to a TV with a soundbar where this problem occurs and also a Roku device connected to a TV without a soundbar with the same issue. This appears to be an issue with the Xfinity app. I agree with @alpaca-dutidu comment to rollback the Xfinity Stream update which is causing this.   

@user_24bd18​ - I have the same issue as described over the past month.  We are standardized on Roku's.  One TV with built-in Roku software, an external Roku streamer on wifi and a Roku streambar connected direct ethernet over USB 2.0 dongle.   All are at Roku OS 11.5.x and have the problem.  We only see it in the Xfinity Stream app.  Please advise when you will roll back the app or provide a patched version.  

That is certainly odd that the issue is happening across all of your Roku devices. Have you noticed this happening on a specific type of Roku model? Does restarting the application clear up the issue for all Roku devices or only that specific one? 

No live channels at all on Roku Xfinity Stream since Thursday Morning. 

I have no sound bar happening on 3 roku tvs   sound gets louder and also sound and picture do not match happens daily now.  Model of roku is 3931x

@dansgen1alero Hi! This is a know issue and we are still working with and waiting for a full fix from Roku. If it continues, check back with us in a few weeks.  

@dansgen1alero​ did you get a response yet? This is the exact same thing happening on my brand new Samsung TV. I was planning on calling Samsung tomorrow thinking it was our TV. The channel.guide takes forever to load as well.??

It has to be their streaming app

@user_be2d51​ Nothing definitive. They are still working on it. Called me had me uninstall app (channel), unplug the stick, rebooted my modem and sent a new signal, and readd the app/channel. 1 hour later blaring sound from my poor crackling speakers. So they are still working on it. 

I really think they need to roll back the 10/26/22 version of the stream app and start that revision from scratch. 

Hello @user_b6453b. We are trying to keep updated with all customers having the volume issue as much as possible. Can you let us know when you get a chance if the issue is still present for you please? 

Still happening to me too!

@XfinityEricB​ I’ve brought this to Comcast so many times and no one seems to care.

you have all these people complaining about it who use the stream app on Roku and there’s still no fix over a year later?? That’s disappointing. This company is already disappointing but how many people do you need to tell you this is happening to before the company actually fixes it.

its not a Roku issue because it’d be happening to ALL apps on Roku. It’s a you guys problem. Own it. Fix it.

@user_ijszmq Based on the thread, we can see that folks have been reporting the issue for some time. I don't see there is a resolution at this time. I ask that you reach out privately, so we can cover the details of your issue further. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

To the xfinity representative, I too have been dealing with the same problem for over a year on all my roku tvs roku stick tvs and lg os smart tv all using the xfinity stream app.  Like stated by everyone in this forum it ONLY HAPPENS in your xfinity stream app not with hulu Netflix Discovery Plus, etc.  

The "customer representative techs" in Bangladesh are below my technical knowledge.  It's not a field tech issue it's a software issue on your end . PLEASE HELP PLEASE GET THIS FIXED ASAP!!!!!!

@user_caddac Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with the streaming on your devices? 

I have a Roku device connected to a TV with a soundbar where this problem occurs and also a Roku device connected to a TV without a soundbar with the same issue. Please help.. annoying.

Hi @user_9a12f2

I appreciate you taking the time to let us know about this Audio concern. Our team is aware of this ongoing issue, and we are actively working to find a solution!