Frequent Visitor
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6 Messages
XG1v4 4k DVR no signal to TV blue screen
Works fine until I switch HDMI input to other source like Xbox or Blu-ray then when I switch back to XG1v4 the TV displays a blue screen. I have to manually disconnect the HDMI cable from the back of the XG1v4 and plug it back in to watch my TV shows. I believe this is being caused by a failed HDCP "handshake" between the XG1v4 and my Samsung KS8500. Since this started happening only after upgrading from the old X1 DVR to the new XG1v4, I have to blame the newest component. I read another post on blue screen issues and laughed when the "service expert" suggested a short with the TV. Please don't insult me like that. And yes, I've already disconnected power and coaxial cable and waited 5 minutes and reconnected and It still does it. I swapped HDMI cords to a high quality cable, and tried different HDMI inputs on the TV. I don't think I should have to "trick" the XG1v4 to re-establish signal with my TV by pulling the HDMI cable every time it blue screens.
What's the solution?
What's the solution?
Juskray47
Contributor
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23 Messages
6 years ago
Nope...it sure isn’t a loose connection. It’s amazing to me that after all the customer comments in this thread, you keep going back to cabling. You see, I too have spent hours on the phone and internet trying to figure out this COMCAST PROBLEM. My account will show four visits from Comcast technical experts in my house, rewiring everything twice. When will one of you just admit that COMCAST has an issue with SAMSUNG televisions?
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Bretyboy
Frequent Visitor
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8 Messages
6 years ago
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xTheDudex
Frequent Visitor
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11 Messages
6 years ago
It looks like the UHD option is not a long term solution.
I am expiencing the Blue Screen again when switching inputs back to the XG1v4 cable box. I can get the picture back by turning "UHD color" off/on again but that only work until the next time I switch inputs.
COMCAST WHERE ARE YOU?
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Juskray47
Contributor
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23 Messages
6 years ago
Hi RMCX!
i bought this exact unit a few weeks ago. Unfortunately, it did not fix the screen issues for me. Just an FYI for others who may think this is the final solution. Thanks for suggesting though!
justin
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XfinityLeon
Official Employee
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16 Messages
6 years ago
Sorry @xTheDudex for the late response. We have team actively debugging the issue and looking for a fix. Please feel free to PM me your name, account number and full TV model (which might be listed above) and if the firmware is up to date. I will work on taking this back to our engineers for debugging.
Leon
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Stevencs1043
New Poster
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5 Messages
6 years ago
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Stevencs1043
New Poster
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5 Messages
6 years ago
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Bretyboy
Frequent Visitor
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8 Messages
6 years ago
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Bretyboy
Frequent Visitor
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8 Messages
6 years ago
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Stevencs1043
New Poster
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5 Messages
6 years ago
We did discover that if you change the resolution on the box back to 1080p before leaving your TV sit for a while, that it doesn’t do the blank screen anymore when it turns on.
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Bretyboy
Frequent Visitor
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8 Messages
6 years ago
In any case I seem to be issue free!! Just FYI as well: I have a curved 2014 Samsung "4K"
UHD (UN55HU9000) TV.
Good luck everyone!
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MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
You may already realize this; but the 4K DVR can not possibly pass a 4K signal when set to 1080p.
Not that it matters much since Comcast has next to nothing for 4K currently.
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Stevencs1043
New Poster
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5 Messages
6 years ago
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CAMAM
New Poster
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4 Messages
6 years ago
I continue to have this same problem. It happens every day when I turn the television on. This is not even due to changing back and forth to different components. I think it just has communication issues when it turns back on. This is getting very old when you pay as much as we do per month for cable television.
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Bretyboy
Frequent Visitor
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8 Messages
6 years ago
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