About Juskray47

@ComcastTambrey wrote: Thanks for the reply with an update Juskray47. Are you also getting the "no signal" message with your blue screen? Have you had the chance yet to try using a different HDMI port on your TV? Sometimes it helps to switch to HDMI 2 or 3 depending on how many your tv has built in.  Yes @ComcastTambrey, I have been dealing with this issue since Xfinity was installed over six months ago.  Several visits from tech.  House retired twice.  Changed HDMI cable at least five times, always by a Tech.   Changed HDMI ports and video resolution more than I can count.   Changed setting of screen saver per phone support several times.   Unfortunately, at this point I have accepted the issue as an inconvenience.   Everyone reading this thread should realize that this is a systematic problem with the Xfinity DVR.   It does not affect every television, but is not brand specific.   Your customers have reported this same issue with Samsung, Sony, Visio, and LG sets, to name a few. ... View more

Have changed the HDMI cables a half dozen times.  All high speed HDMI.  Most provided by the gaggle of Comcast techs I’ve had to my home regarding this issue.   This is not a solution to the problem being reported.   Please stop providing useless fixes for this issue, they are not helping. ... View more

Have experienced this issue for the last six months.  No fix in site.   Seems more people are reporting this Comcast problem lately.   Fingers crossed for a fix in 2019. ... View more

Unfortunately this did not work for me.  I’ve got a Samsung TV and the setting for CEC was off.  Still get the blue screen whenever I turn on the TV after it’s been off for a while.   Same issue for over six months now.  Fingers crossed for a fix, or for Dish to buy Comcast! ... View more

@Chasehuck wrote: Spoke with a rep last night after going through all the solutions suggested here.. I get a no signal on my Vizio p65 4K. I thought it was due to it going to sleep after a certain amount of time, however the rep told me to adjust the system update time to see if that was causing the issue... and sure enough after changing to 6pm instead of running at 4am, I turned the tv on next day with no issue. However turned it back on at 9pm and there was the no signal.. do others see the same thing? Yes, this is exactly what we are experiencing.   Interestingly, I was originally led to believe this was a Samsung/Comcast issue.   Definitely a Comcast issue now. Others have Sony sets and now your Vizio.  Keep checking back on this thread.  This problem has not been solved for over six months. ... View more

I wish I was as optimistic.   ... View more

No luck with this suggestion. ... View more

Yep....I’m on my 3rd XG1.  Had a tech out again last week.   Changed DVR unit, remote, and HDMI cable...again.   No surprise, same issues as when I changed to Xfinity. ... View more

Hi RMCX!   i bought this exact unit a few weeks ago.   Unfortunately, it did not fix the screen issues for me.   Just an FYI for others who may think this is the final solution.   Thanks for suggesting though!   justin @RMCX wrote: This device fixed it for us:   https://www.amazon.com/gp/product/B01CT7THLO/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1   ... View more

@RobertWy wrote: @Juskray47 wrote: @xTheDudex wrote: I found the resolution which IS an HDCP issue. The XG1v4 is only HDCP 2.2 and will not dumb down to 1.4. If you have newer 4K Samsung TV HDCP 2.2 is off by default. The inputs are all compliant but will not work with a HDCP 2.2 device out of the box. To resolve this issue you need to go to: Settings>Picture>Expert Settings>HDMI UHD Color Turn “ON” the input your cable box is connected to. (Example HDMI 1 “On”) This will enable HDCP 2.2 and solve the issue of the blue screen when switching inputs.   This didn’t work for me.   Have had my Samsung set this way for months and still struggle with blue screen, black screen, and jittery screen.   After turning the TV off for a few minutes, then back on, the issue self corrects and works fine until the next time it’s off for any period of time. Maybe a loose connection somewhere?  Check all coax and hdmi . Nope...it sure isn’t a loose connection.  It’s amazing to me that after all the customer comments in this thread, you keep going back to cabling.   You see, I too have spent hours on the phone and internet trying to figure out this COMCAST PROBLEM.   My account will show four visits from Comcast technical experts in my house, rewiring everything twice.   When will one of you just admit that COMCAST has an issue with SAMSUNG televisions?     ... View more

@xTheDudex wrote: I found the resolution which IS an HDCP issue. The XG1v4 is only HDCP 2.2 and will not dumb down to 1.4. If you have newer 4K Samsung TV HDCP 2.2 is off by default. The inputs are all compliant but will not work with a HDCP 2.2 device out of the box. To resolve this issue you need to go to: Settings>Picture>Expert Settings>HDMI UHD Color Turn “ON” the input your cable box is connected to. (Example HDMI 1 “On”) This will enable HDCP 2.2 and solve the issue of the blue screen when switching inputs.   This didn’t work for me.   Have had my Samsung set this way for months and still struggle with blue screen, black screen, and jittery screen.   After turning the TV off for a few minutes, then back on, the issue self corrects and works fine until the next time it’s off for any period of time. ... View more

Hi Saul! It appears my model is a bit different, but very similar!   See below:  Samsung Model:  UN65KU6290F Model Code:  UN65KU6290FXZA Type No:  UN65KU6290 Version:  FA01 The current firmwear version is 1207 Justin   ... View more

Done.  Thanks    ComcastLeon. Justin ... View more

I fear you're in for a long wait.  I had Comcast back to my house four times over the past two+ weeks.  (I'vew been a customer for 2+ weeks).   So far I have had four techs and one tech supervisor visit.  They have replaced all the wiring they installed twice.  Replaced the XG1v4 once.   Guess what..."It must be your TV sir".   These Techs are all great guys and really want to help, but this issue is well beyond what they can do.   One even showed me a video on YouTube showing the blue screen issue on a Sony TV's.  Wait...I have a Samsung TV dude!   He actually had to look at my TV to realize.   Anyway, this is an issue that a tech wont be able to help with.   Comcast will insist it's not their "equipment", but really they are only checking the grounds, connections, and signal strength.   It is an issue with the XG1v4.   I never had a problem with this TV (which is 2 years old) with Dish Network.   Good luch Rescuecheck!   I'm with you! ... View more

Update...I woke up to a crisp blue screen again today!    What’s the next step?   Remember, never had this issue with DISH tv.    ... View more

Nope...Power Saver is not on, and never has been.  Went over that with the first tech that installed the system.   BTW, the TV. Is a Samsung UN65KU6290F. ... View more

Did this solution work?  Having the same XG1v4 issues with a Samsung TV.   Isn't an issue with the TV...DISH worked fine until three days ago when I switched to Comcast.   Looking for a real solution.   ... View more

Hi Robert!  I have not setup any power saving options to date.  The model of the box is XG1v4-A.   The model is AX014ANC.   It keeps getting better now.   This evening, we turned off the TV for a few hours, turned it back on to crystal clear sound, and a black screen.  Faught with it for another 30 minutes before I pulled the plug on the XG1v4-A, and it finally came back to picture.  Also, Netflix works perfectly fine.   Fortunatly, I have not paid my first bill yet.   Had a service tech out this morning, again, to replace the small box for another TV.   That one was overheating.   I told him about the blue screen and he informed me that "that's weird.  A real hit or miss problem."     Seems like lots of people post about these issues, but nobody has a solution.     ... View more

I had Xfinity installed three days ago.  Every morning I wake up to the blue screen and fight to get it back to normal.  What is causing this?   When I go to bed, it’s working fine.   I have a 4K Samsung TV....don’t blame that, it worked fine for two years with Dish.    Could it be the nightly “reboot” that is scheduled as an update? ... View more