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machado22
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120 Messages

Wednesday, September 18th, 2024 2:27 AM

Screensaver Options-They are all gone now

Hello-Today I am trying to change my screensaver options and noticed there aren't any options. Stuck with landscape. Why? Who thought this was a great idea? It is not a great idea. I pay a lot of money for my subscription and am not very pleased with the limitations here. Just no excuse! Maybe an expert here can explain where the screensavers went or why or when they will return for customers who pay a lot of money for cable/internet monthly

Question

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Updated 

1 month ago

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XfinityJeniece

Official Employee

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2.6K Messages

3 months ago

Hey there, machado220, thanks for reaching out through Xfinity Forums regarding your screensaver. We would be happy to help with managing your settings. Here is a link with how to change your options, X1 Screen Saver. If you are having issues I would try performing a reset on your cable box to see if that helps! We appreciate you being in the Xfinity family! Let us know if you have any additional questions!

 

(edited)

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machado22

Contributor

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120 Messages

3 months ago

Hello, Thanks for the reply and instructions but I'm not sure you understand that "screen saver type" is no longer available as an option. I can only see screen saver preview, screen saver starts after and feed. Nothing else appears as an option which is why I posted in the first place.

It appears that Xfinity has removed the screen saver type option entirely, yes? 

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user_bm34i0

1 Message

2 months ago

They never understand the questions being asked. SMDH. I’ve noticed it too. Pay too much money for this bs

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silverstar731

New Poster

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5 Messages

2 months ago

I'm having the same issue. And only the Time/Weather and Xfinity Tips at the bottom left. I thought I disabled the X1 Tips.

1

XfinityAdrienne

Official Employee

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1K Messages

Hey there, silverstar731! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the screensaver options not showing the choices, can you share with us any troubleshooting steps you have completed? I would recommend if you have not, doing a restart of your cable box by unplugging it at the power source for 1 minute and then plugging it back in. Please let us know if tht helps your option restore. 

 

 

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1 month ago

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user_ipvcc1

3 Messages

2 months ago

Same here, I only have animals now…no choices!

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XfinitySara

Official Employee

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1.4K Messages

Thanks for leaving a comment with your shared concerns, @user_ipvcc1. I'm sorry to hear about this inconvenience, and I'd love to help however I can! Our Digital Care Team is awesome to work with, and we can definitely see what else can be done to resolve this for you and others in the community. May I ask what, if any, troubleshooting you've tried so far (i.e. manually restarting your TV Box, using the Xfinity App and/or Xfinity Assistant to send refresh signals, etc.)?

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1 month ago

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user_ipvcc1

3 Messages

2 months ago

Same here, I only have animals now…no choices!

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Mariafromkorea2

Visitor

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1 Message

1 month ago

I have the same complain. I don’t want to see “Wicked” screen shots. I’d rather see landscapes or pictures of cool places to visit. Stop advertising this movie. We get it.    

1

XfinityJosephA

Official Employee

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1.5K Messages

Mariafromkorea2 we will be more than happy to pass along your feedback, so there's a chance the screen saver feature changes in the future. If we can help with anything else please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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M-Wolverine

Visitor

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15 Messages

1 month ago

Yes, I could live with not having a choice between landscapes or animals, but now that you’re doing advertising THAT I’M PAYING FOR you’ve taken it too far.

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user_ipvcc1

3 Messages

1 month ago

No more issues here….I’m moving on to Verizon phone and internet!

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XfinityJanelle

Official Employee

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1.3K Messages

We are sorry to see you go, if you need anything further please let us know. We are here to assist you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Trimbo

New Poster

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3 Messages

1 month ago

Same here screen saver choices gone

2

CoffeeBreak7

Frequent Visitor

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11 Messages

First it was YES network and we went a year with no Yankees games. Then, the greedy creeps took away MSG network, so now we are in the third year of no Rangers and Knicks. Now, I’m stuck watching awful “Wicked” screen saver screenshots. Optimum is installing wiring in my area. Once it becomes available I will price it against FIOS then go with one of them. I’m done with Comcast/Xfinity. 

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1 month ago

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XfinityRaul

Official Employee

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1.6K Messages

@Trimbo Thank you for making us aware you're also having issues with your screensaver via Forums. Have you manually restarting your TV Box, using the Xfinity App and/or Xfinity Assistant to send refresh signals?

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1 month ago

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user_gty137

1 Message

1 month ago

I have the same issue as everyone else, if I have to see another wicked screensaver I’m going to lose my mind.  I also like everyone else pay a fortune for cable and don’t want to see advertisements as screensavers.  

1

XfinityRay

Official Employee

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2.3K Messages

Thank you for your feedback about the screensaver,

user_gty137. I passed along your feedback and appreciate you sharing it. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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