Random dvr recordings

@XfinityGabby​ no one scheduled these recordings in the household.  I confirmed that in my initial post. Get a grip. 

I do show the details above. We want cover all possible ways for a recording to be scheduled. We appreciate your help and investigation you've conducted on your end. I would love to further investigate and gather more information.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I recently turned in an old modem for the new X1 and now random shows are turning up as recorded on my DVR. Shows I would never watch. THERE IS NO ONE ELSE IN THIS HOUSEHOLD OR WITH ANY ACCESS TO MY ACCOUNT. (Hope that saves you the trouble of asking that question because I see that this is an ongoing issue and this is always the first question asked)

Hi, @Jetaged. Thank you for letting us know. That is certainly unusual that a Gateway swap would cause any effect on your DVR. Recently, I have seen customers reaching out after seeing similar issues on their end as you can see in this interaction. If you check your scheduled recording, do you have any more coming up? If so, have you attempted to cancel all future recordings? 

October 12th star  date 2023

Okay I just found the ghost in the machine somehow someway you have a priority list and mine is full of shows I have never seen before, heard of before or want to watch so you get to spend a half hour or so going through deleting things hopefully that works and hopefully this helps other people because this is nuts my machine constantly is recording things I did not ask

We know this has been frustrating for everyone @user_a70e61. I don't see any updates on this issue yet, so that is likely why we haven't reached back. I'm confident once we get this cleared up we'll let everyone know. I understand waiting for answers isn't ideal, but we don't have any updates yet to provide. 

Hello @user_b16f95, thank you for letting us know of your experience with this, and I can definitely understand your frustrations with this. I did a little digging and I can confirm that there is currently a known issue that our repair teams have been working regarding phantom recordings popping up after box swaps. We don't have a resolution or estimated timeline for this just yet, but our teams are actively working to correct it as soon as possible.

Now, I know you mentioned that you haven't swapped out your boxes, so it is definitely strange to hear this is impacting you in the same way as the others. It is possible this is tied to the known issue, but what I would like to do is pull up your account to see if I can still show the recordings showing scheduled on our end even after you deleted them. If you send us a direct message with your full name and address, we'll be able to look into that deeper for you! Just hit the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.

Did he delete them from the Series Priority list?  Go take a look and see if those are gone if they are you will be OK since they are no longer going to auto-record.

@maxine505050​ more info - https://forums.xfinity.com/conversations/x1/random-dvr-recordings/6478aad327f9157f6ffa6f05?commentId=64ac7342ce76231eba5829e3 

Oh no, @user_9b41fc! It's important to us that this issue is resolved. Have any new shows been recorded since the visit? And, have you tried canceling an X1 series recording as suggested by @user_a70e61?

Look at the Series Priority list.  If you didn’t put anything there delete them here and future recordings will stop. 

@user_682836 Our team can help you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am having the same problem.  Just swapped our box today and all these recording snow up. Just finished deleting them so we will see if they come back. This is bad Comcast!!!  

Greetings! I apologize that you are seeing DVR recordings that you did not set, @user_qk47i1. I know that is upsetting to go through and it is certainly not something we want to happen. I checked but the previous ticket for this was resolved. Please let us know if the recordings start coming up again or not so we can take further steps as needed. Do you also see recordings under the Series Priority section that you did not record? If you do, we recommend deleting those as well.