Visitor
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7 Messages
Looking for a FIX for rewind (not work-around)
I went looking in the forums to see if there was an existing thread for my issue, but every thread I saw was the same issue, same work-around and then the thread was closed. Periodically our X1 TV box will not be able to rewind on live TV. While I know resetting the box works as a “work-around”, i don’t rewind very often unless here’s something I really want to go back and watch. It’s only THEN that I find out it doesn’t work and I would need to reset the box. That doesn’t help me see the stuff I just missed.
Rather than an “after the fact” work-around is there anything that can be done to FIX the issue so it doesn’t happen?
He’s some previous closed threads that I found.
XfinityTony
Official Employee
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915 Messages
2 months ago
@user_8e3aa4 Hello! Thank you for creating a public post! I looked through those posts and found two separate issues being mentioned. One is the pause and rewind being unresponsive and the other is the error message stating the set-top box doesn't support rewind. Can you tell me more about what you are experiencing?
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user_8e3aa4
Visitor
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7 Messages
2 months ago
How often is it happening? Every couple of months (in general). It’s hard to tell any regularity since we watch very little broadcast or cable TV, but rather stream most of kur entertainment (Netflix, Hulu, etc.?
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