hevy's profile

Frequent Visitor

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14 Messages

Sun, Oct 11, 2020 1:00 AM

This set top box doesn't support rewind

I hooked up a new Tv tonight, everything works normal, except pause/rewinding live TV. Is this because of the new TV, or is it just a fliuke that the box has decided to malfucntion the night I hook up a new TV? This is literally my number one reason for having a DVR. The box is an X1,  about 2 years old, Tv is a Vizio D-Series 40 (D40f-G9).

I refreshed it, but have been reading that it will continue to happen.

 

Responses

Accepted Solution

Visitor

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2 Messages

1 m ago

This happened to me for the first time today.

What I did --->

1. Press the channel up button. 

2. Press pause.

3. Once paused click exit until it goes to live TV.

4. Press channel down button.

5. Press pause.

6. Press exit until it goes back to live TV.

Then everything started working again. 

Hope everyone figures it out without having to make a service call!

Best of luck everyone!

andyross

Gold Problem Solver

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6.9K Messages

10 m ago

What model cable box?

New Poster

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4 Messages

3 m ago

I have the same issue can someone help with this? “set-top does not support rewind”

New Poster

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3 Messages

3 m ago

As of this morning, I'm having the same issue.  I've been able to rewind using the set-top box since I've had the darn thing.  What has changed?

andyross

Gold Problem Solver

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6.9K Messages

3 m ago

I have had that happen once or twice, but simply changing the channel and going back fixes it. If it continues, have you tried a simple restart? Either unplug from power for a few seconds, or hit the "A" key and choose restart.

Visitor

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1 Message

2 m ago

I have had my box for awhile and it has always done the rewind and pause live tv. Today it stopped doing it and says “this set-top box doesn’t support it. I have changed channels and came back, restarted my box, did a full reset. Nothing has worked. And I can’t find a “support” person to help. I only get the xfinity assistant and that does nothing but takes me in circles. HELP!!!! That was one of the main features I liked. Not happy. 

Visitor

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1 Message

2 m ago

I am having the same problem only with all functions I cannot pause I cannot rewind I cannot ask forward every time I try something I get the message this set top box does not support it

Regular Visitor

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4 Messages

2 m ago

Pause fast forward, and rewind not working. What gives? I pay good money for your service. You got rid of the Xfinity connect app, and now this? Fix this.please

BlueJeans07

Contributor

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109 Messages

1 m ago

I am not sure if this is what you mean, I will be watching live news and they say something I want to hear again (go back) -
what I do is on the Xfinity remote I keep pressing the down arrow key untill I go back to the part I want to rewatch.
Then you can use the up arrow key to get back to Live program. (The up arrow key goes forward.)
These up & down arrow keys are the ones I also use when watching a recording to re-watch a part.  

Rustyben

Expert

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24.1K Messages

1 m ago

the X1 set top boxes have a special formatted memory card installed that enables the rewind (approximately 1 hour for DVRs and 20 minutes for non-DVR X1 set top boxes. The fix is to swap out the box. reseating the card usually only gives you a temporary fix. 

Visitor

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2 Messages

16 d ago

I am experiencing the same problem - at first a restart would temporarily "fix" the problem but now pause/rewind do not work.  I get a message that the feature is not supported by this box.  Frustrated after trying restart at least 6 times.  The channel up and down feature has stopped working now as well.

(edited)

Visitor

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1 Message

8 d ago

Same happened to me. Hooked up new tv and I have same issues. Did this ever get resolved? 

Visitor

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2 Messages

8 d ago

I have reset my box, my modem multiple times and unplugged all multiple times.  I am told on screen the card needs to be replaced?   I tried the option suggested "

What I did --->

1. Press the channel up button. 

2. Press pause.

3. Once paused click exit until it goes to live TV. etc etc

And that did not work.

Still no pause and no rewind.

Now what??

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