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user_cf5646
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Thursday, September 2nd, 2021 2:24 AM

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Can't rewind pause or fast forward my live tv

Having issues with my tv not rewinding, fast forwarding or pausing.

I've tried everything available to me by Xfinity but nothing has worked.

I need help before I decide to cancel my service. 

I've  been a loyal customer for 4plus years now and this is truly annoying the heck out of me...😠😡

Question

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Updated 

3 years ago

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18.8K

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CCJay

Official Employee

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618 Messages

3 years ago

Hi, @user_cf5646. Thanks for bringing your TV plackback issues to the attention of our community! We appreciate the time you've spent with us and hope for many more. We'd hat e to see you go

 

Oftentimes, performing a System Refresh on your X1 box can fix most issues you may experience not unlike yours. 

 

If that doesn't work, our corporate team is here for you. Could you first initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. We're looking forward to helping make this right.

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Joe_in_MA

Visitor

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2 Messages

3 years ago

This is just too much for something easy. Besides, support will NEVER fix the problem. We will be asked to do a refresh, it might work for awhile, then the issue will return.

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margene1636

Contributor

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106 Messages

3 years ago

You can't fast forward live tv unless you have previously paused it or have rewound it.

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user_59190a

Visitor

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1 Message

3 years ago

True

System refresh works for a while, but continues to happen often. 

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Spoiledbrat719

Visitor

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1 Message

3 years ago

I did the system refresh to fix my problem rewinding live tv and now I can’t even pause it…. So irritating

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user_8f5309

Visitor

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1 Message

3 years ago

My X-1 box just stopped rewinding and pausing today. Spontaneously. It worked fine yesterday… but not today. I did a reset … 20 minutes later, and nothing changed. Says “top box function not available” … same as many of the other comments here. It sounds like the only solution is to drive 30 miles and exchange it at the nearest Xfinity store. Seems like a flaw in the system as it affects many many customers.

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CCJimmy

Problem Solver

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492 Messages

Hey there @user_8f5309, thanks for reaching out! We are happy to help with the pausing/rewinding issue that you're experiencing. Is this the first time that you've run into this issue? Also, have you had a chance to reset your box to see if it helps? 

I no longer work for Comcast.

3 years ago

0

user_25a163

Visitor

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1 Message

Same problem here. Started yesterday. I did a reset but that didn’t work. Aggravating. Please post here if you figure out the issues

3 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_25a163. We appreciate you taking the time to reach out to our team regarding the feature to pause/rewind/fast forward. Can you advise if there has been any troubleshooting done on your end, and what's been done if so?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0ed6e9

Visitor

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1 Message

3 years ago

I'm having the same problem.  I never thought of it as having to do with the xbox, but now that you mention it, my son did just hook up his.  I'm having the problem on more than one TV.   I wish I could just talk to someone at comcast, but of course you can't.  You have to go through the entire online troubleshooting every time, first.  It's so irritating.

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margene1636

Contributor

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106 Messages

@user_0ed6e9​ I don't believe it has anything to do with the Xbox gaming box. It is the X1 Xfinity box that is being referred to.

3 years ago

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CCValerie

Official Employee

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974 Messages

Hi there, @user_0ed6e9, thank you for commenting and sharing your experience on our Xfinity Forums. I love having the option to pause live TV especially when I am watching my favorite show! Please rest assured, you have reached the right team for assistance!

 

Have you completed a cable box reset to any of the TV's, has there been any changes?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Jparsons

New Poster

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2 Messages

3 years ago

I'm running into the same problems. I reset the box daily, but the problem returns, normally within 24 hours. 

I've found that putting the box to sleep through the settings menu has the same affect.

I've yet to find a way to make the solution permanent.

I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship. 

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XfinityArmand

Official Employee

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1.8K Messages

Hi there @Jparsons!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum to voice your account concerns.  We are so glad to hear from you and want to assist in any way that we can to get this addressed and resolved for you. You have reached out to a team of experts who are ready to do what we can to have this resolved.  Please feel free to shoot us a private message with your full name and complete service address so that we can get to work on this right away for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3HIAjwK 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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