Visitor
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1 Message
Can't rewind pause or fast forward my live tv
Having issues with my tv not rewinding, fast forwarding or pausing.
I've tried everything available to me by Xfinity but nothing has worked.
I need help before I decide to cancel my service.
I've been a loyal customer for 4plus years now and this is truly annoying the heck out of me...😠😡
CCJay
Official Employee
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618 Messages
3 years ago
Hi, @user_cf5646. Thanks for bringing your TV plackback issues to the attention of our community! We appreciate the time you've spent with us and hope for many more. We'd hat e to see you go
Oftentimes, performing a System Refresh on your X1 box can fix most issues you may experience not unlike yours.
If that doesn't work, our corporate team is here for you. Could you first initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. We're looking forward to helping make this right.
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Joe_in_MA
Visitor
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2 Messages
3 years ago
This is just too much for something easy. Besides, support will NEVER fix the problem. We will be asked to do a refresh, it might work for awhile, then the issue will return.
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margene1636
Contributor
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106 Messages
3 years ago
You can't fast forward live tv unless you have previously paused it or have rewound it.
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user_59190a
Visitor
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1 Message
3 years ago
True
System refresh works for a while, but continues to happen often.
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Spoiledbrat719
Visitor
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1 Message
3 years ago
I did the system refresh to fix my problem rewinding live tv and now I can’t even pause it…. So irritating
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user_8f5309
Visitor
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1 Message
3 years ago
My X-1 box just stopped rewinding and pausing today. Spontaneously. It worked fine yesterday… but not today. I did a reset … 20 minutes later, and nothing changed. Says “top box function not available” … same as many of the other comments here. It sounds like the only solution is to drive 30 miles and exchange it at the nearest Xfinity store. Seems like a flaw in the system as it affects many many customers.
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user_0ed6e9
Visitor
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1 Message
3 years ago
I'm having the same problem. I never thought of it as having to do with the xbox, but now that you mention it, my son did just hook up his. I'm having the problem on more than one TV. I wish I could just talk to someone at comcast, but of course you can't. You have to go through the entire online troubleshooting every time, first. It's so irritating.
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Jparsons
New Poster
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2 Messages
3 years ago
I'm running into the same problems. I reset the box daily, but the problem returns, normally within 24 hours.
I've found that putting the box to sleep through the settings menu has the same affect.
I've yet to find a way to make the solution permanent.
I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship.
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