TiminDE's profile

New Poster

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2 Messages

Thu, Oct 8, 2020 2:00 PM

Can't rewind live TV when first turning on TV

I've had Xfinity for a year.  Until August or so, I could turn on my TV to the last station I was watching, and I could rewind that station up to an hour.  As of August, that functionality disappeared - I can't rewind at all when I first turn on the TV.

 

I normally use the Xfinity remote, which I assume turns on/off the TV and the DVR together, but I've also tried just turning off the Samsung TV with my Samsung remote, and it doesn't change the situation.

 

Any advice would be appreciated.

Responses

Accepted Solution

Rustyben

Expert

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24K Messages

8 m ago


@TiminDE wrote:

I've had Xfinity for a year.  Until August or so, I could turn on my TV to the last station I was watching, and I could rewind that station up to an hour.  As of August, that functionality disappeared - I can't rewind at all when I first turn on the TV.

 

I normally use the Xfinity remote, which I assume turns on/off the TV and the DVR together, but I've also tried just turning off the Samsung TV with my Samsung remote, and it doesn't change the situation.

 

Any advice would be appreciated.


this sometimes is caused by CEC being 'on'. press the Xfinity button >> Device Settings >> Power preferences >> and turn off "HDMI Device Control". fixed?

Visitor

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1 Message

This did not fix mine . I still get the message 

This set top box doesn’t support it

Official Employee

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166 Messages

Hello all, we want to make sure that you can enjoy the benefits of being able to rewind live content on your box! Pausing, rewinding and fast forwarding live TV is available on all X1 TV Boxes except for RNG150 devices. Have you confirmed you have a compatible box to use this feature?

 

View X1 TV Box Information Online: https://comca.st/3uOxW5L

New Poster

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2 Messages

8 m ago

Thanks a bunch, @Rustyben - that did the trick.  No way I would have found that on my own.

New Poster

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2 Messages

7 m ago

I tried to do what you suggested but it didn’t work. I don’t have that option under preferences. Funny but my other box works fine

New Poster

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4 Messages

3 m ago

My rewind hasn’t worked in years. I finally set up an actual DRR & just use that. 

New Poster

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4 Messages

2 m ago

Did not work for me either. Just says settop does not support it. 

Regular Visitor

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2 Messages

1 m ago

Didn’t work for me either. New box, new remote a month ago. Suddenly can’t rewind again

New Poster

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2 Messages

Started today for me. I always start cable news over from the beginning when I miss it. Now the start symbol is missing when I scroll over the program I'm watching. Why take that away. The On Demand option is what has kept me with Comcast/Xfinity. Not happy 

Official Employee

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201 Messages

Uh oh! What type of box do you happen to have @Diane53? You can locate the model by looking for the sticker on the back or side of the box itself or via the My Account app. Did anything change that you noticed, between when the Start symbol was present and when it was absent? 

Visitor

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1 Message

1 m ago

I suddenly had the same problem of not being able to rewind live TV, after one year with my new big box.  I just fixed my box by RESTARTING it.  Pulling the plug on it for a few minutes may work, also.  I would have tried that next.  My two smaller boxes were working just fine.  I think the cause could be due to all of the Comcast Maintenance done in my area of Northern Illinois for the last week or so, meaning the whole system was offline for hours, multiple times.  I hope this helps!  

Visitor

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1 Message

1 m ago

This didn't help me. Why does it have to be so difficult to find any answers about this? I am also having issues with my wireless tv box being stuck on the welcome screen after trying EVERYTHING suggested on the app and online. 

ComcastAbbie

Official Employee

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325 Messages

@IZZYZ I am sorry to hear you are having these issues with your TV box. I want to help in any way I can. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

Visitor

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2 Messages

22 d ago

I just got a new DVR/remote, to support Disney +. With my previous DVR I could turn on my TV to the last station I was watching, and I could rewind that station up to an hour.  When I first set up this new DVR the first couple of days , when I turned the TV on it would go back MORE than a hour! Now it’s gone from rewinding back 30 minutes to this functionality disappearing! I can't rewind at all when I first turn on the TV.

 I have tried all the suggestions in these posts with no success. Any more information would be helpful.

Official Employee

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217 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

Visitor

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1 Message

I don't see a button to initiate a chat?

Official Employee

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11 Messages

Hello @whatever_man, we can certainly assist with this rewind concern as well. We have responded to your private message and look forward to assisting you. 

New Poster

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2 Messages

I also have the same problem.  BUT, on my home box I was able to set the "HDMI Device Control" fix per @Rustyben 's suggestion above and it fixed the problem - I can rewind even when the TV has been off for a long time.  However, at my cabin I have different box type (XG2v2-P), and this fix does not show up as an option on this box.  Is there another fix?  Or somewhere else to look for that setting?  Rewind works if I turn off the box for less than about an hour, but for more than that (like overnight) it will not rewind when it is turned on.  Thanks!

Official Employee

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41 Messages

Hi there @Mcpierce42, thank you for reaching out. I know how important it is to rewind on your XG2v2-P. I'd like to do some troubleshooting. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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