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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: How to simplify your Xfinity WiFi

Xfinity xFi Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast Internet speed and the ability to control your home network - for the ultimate connected experience. Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two separate radio bands for

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 • Internet

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

How to Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update - on us! If you own your equipment, please see more about updating your modem  

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 • My Account

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ANSWERED: Where can I get a printable Xfinity channel lineup?

Question Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at https://www.xfinity.com/learn/channel-lineup or https://www.xfinity.com/support/local-channel-lineup/. From there you will s

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 • TV

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***             Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Techs will sometime run temporary drops so customers don't need to wait for service. The drops are not dangero

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 • My Account

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

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 • Internet

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home.We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows guests

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 • Internet

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1 or Xfinity Flex, follow these steps to pair the remote with your TV Box – you can even control it when it's out of sight.

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 • TV

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ANSWERED: What is Xfinty Flex and how does it work?

To get Xfinity Flex, go to xfinity.com/flex and select Get Flex on Us or contact us.Search less and watch more with a better way to stream — Xfinity Flex. A voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place on your TV. What makes it even better?

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 • TV

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver Internet and Voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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 • Internet

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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Question I keep getting a lot of unwanted phone calls on my Xfinity home phone, how do I make this stop?   Answer   We have many ways to help you control unwanted calls (and they’re available to Xfinity Voice customers at no additional charge): Spam Blocker – Identi

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 • Phone

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

If you wish to hide your in-home, private WiFi network from broadcasting or if you wish to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting with Xfinity xFi. Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool

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 • Internet

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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream Beta apps on LG and Samsung Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream Beta App on LG and Samsung S

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 • Mobile Apps

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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway

This article explains how to set up port forwarding for your home network. You also have the option to enable port triggering on your home network. We offer two ways to set up port forwarding if you rent an Xfinity Wireless Gateway, using the Xfinity app or xFi website. How Does Port Forward

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 • Internet

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ANSWERED: Amazon Prime Video on Xfinity X1

Watch your favorite Amazon original content, including The Marvelous Mrs. Maisel, The Man in the High Castleand The Grand Tour, along with the full Prime Video library – directly on your X1 or Flex streaming TV Box with Amazon Prime Video.To access the Prime Video app on these devices, you&rsq

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 • TV

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ANSWERED: What are the different roles in Xfinity My Account?

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through My Account.The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to th

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 • Internet

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

Question I have no Internet access. I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?   Answer  ***Created by our Community Experts***   The modem's lights are a visual indication of its current statu

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 • Internet

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ANSWERED: How to complete a Comcast account ownership change

We know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help. What To Do Contact us and

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 • My Account

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ANSWERED: Port Forwarding Primer

***Created by our Community Users***   We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port f

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 • Internet

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ANSWERED: Xfinity Stream Minimum Requirements

Xfinity Stream App Learn which devices are compatible with the Xfinity Stream app, and see the Xfinity Stream app requirements for streaming or downloading programs. Note: The Xfinity Stream app is available to all customers with Xfinity service. Features vary depending on your services. Android

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 • Mobile Apps

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