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Catch the Big Game in 4K
This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dynamic Range (H
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Channels and Programming
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What charges appear on my Xfinity Mobile bill? (Answered)
Your monthly bills provide a summary of charges from billing cycles that have closed. They include detailed charges, minutes and messages used, as well as the status of your payments. Billing details You can see billing details, such as: Data charges.Taxes, fees, and other charges.* This may include
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Xfinity Mobile
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Manage your mobile contact number in the Xfinity app (Answered)
Use the Xfinity app to manage the mobile contact number associated with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and tap the Account tab at the bottom of the screen.Tap Account settings. Tap Xfinity ID and s
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Xfinity Mobile
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ANSWERED: How can I stay online during network and power outages?
Xfinity Storm-Ready WiFi includes a Storm-Ready device and Battery Backup to help keep your home online for up to four hours through network and power outages with cellular data at no additional charge. During an outage, the Storm-Ready device automatically switches from broadband to cellular 4G LTE
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Internet
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Install and use the Xfinity Stream app on an Apple phone or tablet (Answered)
Make the most out of the Xfinity Stream app on your Apple phone or tablet. In this article, learn how to: Install the Xfinity Stream app.Watch, download, or modify a recording.Watch live TV.Watch or download Xfinity On Demand.Adjust the appearance of closed captioning (CC). Install the Xfinity Strea
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Xfinity Mobile
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Why won't my mobile device activate? (Answered)
Activating your device is easy, but sometimes there can be issues. We'll help you get it working. Having trouble setting up your mobile device? Here are a few things to check: Select Set Up Over WiFi when activating your device.Confirm that "Xfinity Mobile" appears at the top left of the home screen
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Xfinity Mobile
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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)
If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails. If you don't know your
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Xfinity Mobile
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XRE-00250 - Something is not quite right (Answered)
Learn how to resolve the XRE-00250 error code. Message XRE-00250 is caused by a device being removed from the account. "Something is not quite right. Please chat with us at xfinity.com/chat or give us a call at 1-800-XFINITY.” Common solutions Did you know there’s a simple way to resolve most issues
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TV
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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
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Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too. Our Network and People Are Prepared 24×7 We have built proac
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Customer Service
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How do I suspend my Xfinity Mobile service for a military deployment? (Answered)
As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements: You must either have received orders to deploy outside the U.S. for more than 90 days or rece
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Xfinity Mobile
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NOW Mobile FAQs (Answered)
An affordable new product from Xfinity, NOW Mobile offers an incredible value on unlimited 5G data, for $25 per month per line of service, with options to bring your own device (BYOD) or choose a new one. This article includes answers to FAQs about NOW Mobile. For more on NOW Mobile, including eligi
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Xfinity Mobile
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What are SIMs, and how do they work? (Answered)
SIMs are one of the most important parts of your phone. They let it “talk” to the Xfinity Mobile network making it possible for your phone to make calls, send texts, and connect to data. There are two main types of SIMs: nanoSIM (physical SIM) and eSIM (electronic SIM). Some phones only work with on
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Xfinity Mobile
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Arm and disarm your Xfinity Home system from the Xfinity Home app (Answered)
Learn how to use the Xfinity Home app to arm and disarm your Xfinity Home system. Did you know? You can add rules to arm or disarm your system at a time you choose and turn on lights if an alarm is triggered. What you'll need Xfinity HomeAccess to the Xfinity Home appA valid keypad code Difficulty E
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Home Security & Control
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ANSWERED: How to protect yourself from fraud?
We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second a
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Internet
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What is smoke monitoring from Xfinity Home? (Answered)
Protect your home from fire damage. What is smoke monitoring? Xfinity Home smoke monitoring uses smoke and heat detectors that, together with your primary system, are designed to keep your property safe. When an alarm is triggered, our smoke detectors alert the Central Monitoring Station, which will
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Home Security & Control
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ROOT SPORTS Northwest Programming Agreement Expired
ROOT SPORTS Northwest has announced it will cease operations by the end of 2025. In addition, Comcast’s agreement with ROOT SPORTS Northwest ended on September 30 at 11:59 p.m. Eastern Time (ET) and will not be renewed. As a result, ROOT SPORTS Northwest programming can no longer be distributed by X
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Channels and Programming
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Use Lifeline Alert with Xfinity Voice (Answered)
Protect your household while enjoying Xfinity Voice service. Compatibility with emergency alert services Xfinity Voice service is compatible with personal emergency alert response systems provided by Philips Lifeline and Linear LLC. Xfinity Voice service doesn’t guarantee compatibility with other sy
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Phone
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Delete rules in the Xfinity Home app (Answered)
Learn how to use the Xfinity Home app to delete rules in your Xfinity system. Not sure how rules can work for you? Learn more about rules: what they are, what they can do for you, examples and more! What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home app Delete a rule Careful
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Home Security & Control
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How to get an Xfinity Home yard sign? (Answered)
Learn how you can get an Xfinity Home sign for your yard. How to get a yard sign If you're an Xfinity Home Secure customer in select areas and didn't receive an Xfinity Home Yard Sign when your services were installed or need a replacement sign due to damage, you can pick up an Xfinity Home Yard Sig
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Home Security & Control
