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Hello @user_d5e65c! Thank you for reaching out to us here on our Forums platform. I am sorry to hear that someone may have tampered with your cable lines, we want to take a look into this for you. So we can assist you, please send us a private ch
Someone has hacked my account I can no longer log on
Hi there @user_58a978 and thank you for reaching out to us here on our Forums platform. Changes have been made to our app that includes the retirement of the usage graph activities. I can understand how having the graph was helpful, but the overall f
It looks like a lot of people are asking where the graph of usage by device has gone. My guess is that for every questioner there may be many more who
Hello all, thank you for reaching out to us on our Forums platform. We would like to investigate this issue further. So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, c
xFi router/modem loses connection daily between 8:30am and 11:00am for months
xfinity gigabit. Using xfinity hardware. This has been going on for months. Every morning between 8:30am and 11:00am we'll discover the internet is ou
Hi there @user_941c19! Thank you so much for reaching out to us here on our Forums platform! Thank you for your interest in our amazing services. I will be more than happy to help you get all the information needed to continue with gettin
I am from NY and just had a brand new house built. I scheduled service install for day after closing. I was then informed that an underground cable ha
Hey @user_c19bcf! Thank you for reaching out to us here on our Forums Platform. I am sorry to hear that you are experiencing these constant issues, I am sure they are frustrating. I appreciate you providing the condition of your equipment. It sou
TV screen mysteriously blacks out at ~ 7:00 PM EDT once per week. Then TV Picture/sound spontaneously return after 45 minutes
My TV screen Picture+sound blacks out about once per week (at about 7:00PM EDT), and is unresponsive to any troubleshooting attempts (Re-Boots, etc.)
I can help you troubleshoot your modem to see if this helps, however, it sounds like you may have to reach out to Amazon for support with the Firestick. For help with your internet, please send us a direct message so we can begin. Here's th
"Playback issue 1001" "Error 4"
Hello Community- Recently I have been getting Playback Issue 1001 (error 4) when I try and stream TVGO channels fron the Xfinity Firestick app. I Ha
Hello @user_f11c4b! Thank you so much for taking the time to reach out to us here! We will be more than happy to review your account and see what options we have available for you to help you with your current billing situation. We know how hard this
Hello, We are experiencing financial hardships due to the COVID-19 pandemic. We are wondering if we can set up a payment plan for our bill totaling $
Hey there @Stinkbo and thank you for reaching out to us here over our Forums platform! I will be more than happy to help you make any changes you would like to your account. To begin, please send us a private chat message with your full name
Downgrade to internet
I would like to downgrade my service to internet only.
I apologize for any frustrations caused, we never want you to feel this way. Please let us know if there is anything else we would be able to help you with. Thank you.
Gigabit PRO Availability
I'm trying to verify availability at my location. I spent a total of 29 minutes on the phone with Comcast this morning and spoke to a total of 9 diffe
Hey there, u/user_a2bd6f! We can get this taken care of for you. So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Th
Need to bury cable line
Hello- The cable line to our house runs thru the neighbor’s trees and it’s causing problems with our service. How do we put in a request
Hello @maxie! Thank you for reaching out to us here on our Forums platform. We apologize for any inconvenience the retirement of our Connect app has caused you. If you need any help with your account, please send us a private chat message wit
Retiring Xfinity Connect app
Update: I have spoken extensively with Comcast. There is NO NEW APP coming out to replace Xfinity Connect app.I am very angry they are retiring this a
Hi @user_f82d47! I am sorry to hear that you are still having issues. Please send us another private chat message so we can assist you. Just click on the "chat" icon on the upper right page and choose the handle "Xfinity Support." Thank you!
inbox does not show number of new emails
title tells it all. new emails are not reflected by the counter shown in the inbox icon. problem exists for two of my email accounts. the counter on m
No worries at all! I responded to your chat message! Look forward to working with you. :)
Losing Internet Connection almost every night
Modem Owned: Arris SurfBoard SB6190 Service: Internet Only. Cable from outslide plugs directly to modem Firewall: PFSense owned WAP: Ruckus Swi
Hi there @marci499! Thank you for letting us know about this. We want to make sure to get this repaired so no one gets hurt. So we can assist you, please send us a private chat message with your full name and service address to Xfinity Suppor
Damaged Comcast equipment box located on the Street in my neighborhood.
Our garbage truck backed over the comcast pedestal at the end of our street and damaged It heavily. All of the cables are open to elements. I have h
Oh no, I am sorry about that! Can you please send us a private chat message following the steps provided above so we can look into this for you? I appreciate it.
Exceeded number of attempts to add a new payment instrument
I'm trying to re-add my bank account for auto-pay after my bank account number changed recently and I'm unable to add any new payment methods in the p
Hi there @user_00edb8! Can you please meet us in a private chat so we can give you any updates we may have? Thank you. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat"
Pedestal box is obstructing my way to park my boat in the back yard
I have called Xfinity to move the pedestal box in front of my house. This ped box is obstructing my way to park my boat in the back yard, and the home
Hi there @BDavis81! Thank you for reaching out to us here today over our Forums platform. I am sorry to hear that you are experiencing issues with getting your Xfinity home app to work. Can you please attempt to log into your app while using your pho
Xfinity Home phone app not working
Starting last night, my Xfinity Home app is not working on my phone. It shows the Sign In screen once I open the app, but if I click the Sign In butto
Hi all! If you are still experiencing issues, please sure you have attempted the steps previously mentioned by my awesome colleague as follows: If you're experiencing Error Code TVAPP-00500, this is commonly linked to an authentication error. A s
Xfinity Stream App not working on Roku
I've been on the phone and chat with xfinity tech support agents to no avail trying to fix why my streaming for live tv is not working... I have unins
Hello @NunyaBeezwhacks! Thank you for reaching out here on our Xfinity Forum! I am sorry for any frustrations caused with not being able to use our WiFi hotspots on your older device. We constantly make changes to our products and services to keep up
I don't have xfinitywifi hotspot anymore. I want to cancel my contract without penalties since the service I need is no longer available.
I originally chose Xfinity over Century Link, 8 years ago, because of xfinitywifi hotspot that I could use away from home. In the last few months this
Hey there @user_d5818b! Thank you so much for reaching out to us here on our Forums platform. I am sorry to hear that you have had such a frustrating experience and I want to look into this right away for you. Can you please send us a direct message
By far Comcast has provided the worst customer service during my time with your company. I will never come back to your company after this is all done