Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

​ Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots. Here’s more of what you'll enjoy: Up to 10 lines included with your Xfinity Mobile account, unlimited talk and tex

Question How do I change my Comcast billing date?  Answer  If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Xfinity Forum Billing board. **Note**: Please don't include any perso

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityrewardcenter.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If f

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

Ownership ChangeWe know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help.What To DoCont

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online. Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions. By adding a user, you allow the

Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see below for instructions on how to find a modem compatible with your services. Wh

Question Our voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please   Answer ***Created by our Community***   1. Go Here:  https://connect.xfinity.com/voice/settings/voicemailindicator 2. Login with your Comcast credentia

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

***Created by our Community***    I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingl

Resetting a Frozen Touchscreen Screen Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.What You'll Need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Stati

Question I keep getting a lot of unwanted phone calls on my Xfinity home phone, how do I make this stop?   Answer   Xfinity Voice Spam Blocker Controls and Settings Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to th

​​​​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​To get Xfinity Flex, go to​​​​​​​​ ​​​​​​​​xfinity.com/flex​​​​​​​​ ​​​​​​​​and select​​​​​​​​ ​​​​​​​​​​​​​​​contact us​​​​​​​​.​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​Search less and watch more with a better way to stream — Xfinity Flex. A voice-

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t

Question Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     You can get a copy of your lineup online at https://www.xfinity.com/learn/channel-lineup or https://www.xfinity.com/support/local-channel-lineup/. From there y

***Created by our Community Experts***  1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device.It's a good time to replace your Ethernet cables; Cat6 preferred.If your speeds are good, concentrate on router/networking issues.If the speeds are