***Updated 8/25/2026*** Protect your home from fire damage. What is smoke monitoring? Xfinity Home smoke monitoring uses smoke and heat detectors that, together with your primary system, are designed to keep your property safe. When an alarm is triggered, our smoke detectors alert the Central Monito

We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do

***Updated 5/28/2026*** The chart below provides information about the energy efficiency of Small Network Equipment (SNE) models, such as internet modems and routers, that have been purchased or sold through to customers by Comcast since January 1, 2015 for use with its residential broadband interne

***Updated 8/25/2026*** Learn what to do when you have a problem with a Light Switch or Wireless Light Bulb in your Xfinity Home system. What you'll need Xfinity HomeAccess to the light you're having trouble with I can't control my LIFX, Lutron Caseta, or Philips Hue lights from the Xfinity Home app

As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your

***Updated 8/13/2026*** Learn how to resolve the XRE-00250 error code. Message XRE-00250 is caused by a device being removed from the account. "Something is not quite right. Please chat with us at xfinity.com/chat or give us a call at 1-800-XFINITY.” Common solutions Did you know there’s a simple wa

***Updated 6/2/2026*** For your protection, you may need to give some more information when you place an Xfinity Mobile order. Verify your order You can verify by: Phone.Text message or email.You'll need to upload a photo of your ID. By phone If the Xfinity Order Verification team calls you, verify

***Updated 6/2/2026*** Your monthly Xfinity Mobile bill provides a summary of charges, minutes, messages and data used, as well as the status of your payments. Billing details Your bill may include: Data chargesTaxes, fees, and other charges These may include tablet or smartwatch line fees, plus tax

This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dynamic Range (H

***Updated 6/15/2026*** If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. Good news — it’s easy to find out! After you order your new phone, you’ll get an email with the status of your

To further simplify your mobile app experience, we’re retiring the Xfinity WiFi Hotspots app, which will no longer work starting January 29, 2024. You can now view a map of all available Xfinity WiFi hotspots and securely auto-connect to them using the Xfinity app. To auto-connect to secure WiFi hot

***Updated 6/17/2026*** An affordable new product from Xfinity, NOW Mobile offers an incredible value on unlimited 5G data, for $25 per month per line of service, with options to bring your own device (BYOD) or choose a new one. This article includes answers to FAQs about NOW Mobile. For more on NOW

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***Updated 6/23/2026*** SIMs are one of the most important parts of your phone. They let it “talk” to the Xfinity Mobile network making it possible for your phone to make calls, send texts, and connect to data. There are two main types of SIMs: nanoSIM (physical SIM) and eSIM (electronic SIM). Some

Is your computer not performing like it used to? As you continue to use your computer or laptop, you might notice its speed begin to decrease over time. A sudden or noticeable drop in your computer's speed might be a sign of a problem that is fixable. Find out how to get your speed back to normal wi

***Updated 8/31/2026*** Using voicemail withXfinity Voiceis easy. See the details below for the menu options for your home phone. Manage the voicemail phone map Click the voicemail menu to view the available options and their descriptions or dial *99 on your home phone to access voicemail Main menu

***Updated 8/31/2026*** Before you begin setting up your Xfinity Voice features, make sure you know where certain keys are on your telephone and how to access demos and manuals. Know before you get started The * and # keys are required for many Xfinity Voice features. They are on either side of the

***Updated 8/31/2026*** Protect your household while enjoying Xfinity Voice service. Compatibility with emergency alert services Xfinity Voice service is compatible with personal emergency alert response systems provided by Philips Lifeline and Linear LLC. Xfinity Voice service doesn’t guarantee com

If you want to hide your in-home, private WiFi network from broadcasting its network name (SSID) or if you want to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting using the Xfinity app. Hide your in-home WiFi network in the Xfinit

***Updated 6/2/2026*** With standard text messaging, you have to type out your entire message, hit send, then wait for a reply. But with RTT, your text is sent as soon as you type it. No more waiting for a response! With a phone that works with RTT, you can call almost anyone else who can make and r