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Hi there @user_58a978 and thank you for reaching out to us here on our Forums platform. Changes have been made to our app that includes the retirement of the usage graph activities. I can understand how having the graph was helpful, but the overall f

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Graph disappeared

It looks like a lot of people are asking where the graph of usage by device has gone. My guess is that for every questioner there may be many more who

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Hi there @user_941c19! Thank you so much for reaching out to us here on our Forums platform! Thank you for your interest in our amazing services.   I will be more than happy to help you get all the information needed to continue with gettin

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Underground cable

I am from NY and just had a brand new house built. I scheduled service install for day after closing. I was then informed that an underground cable ha

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Hello @user_f11c4b! Thank you so much for taking the time to reach out to us here! We will be more than happy to review your account and see what options we have available for you to help you with your current billing situation. We know how hard this

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Payment Arrangement

Hello, We are experiencing financial hardships due to the COVID-19 pandemic. We are wondering if we can set up a payment plan for our bill totaling $

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I apologize for any frustrations caused, we never want you to feel this way. Please let us know if there is anything else we would be able to help you with. Thank you.

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Gigabit PRO Availability

I'm trying to verify availability at my location. I spent a total of 29 minutes on the phone with Comcast this morning and spoke to a total of 9 diffe

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No worries at all! I responded to your chat message! Look forward to working with you. :)

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Losing Internet Connection almost every night

Modem Owned: Arris SurfBoard SB6190 Service: Internet Only. Cable from outslide plugs directly to modem Firewall: PFSense owned WAP: Ruckus  Swi

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Oh no, I am sorry about that! Can you please send us a private chat message following the steps provided above so we can look into this for you? I appreciate it.

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Exceeded number of attempts to add a new payment instrument

I'm trying to re-add my bank account for auto-pay after my bank account number changed recently and I'm unable to add any new payment methods in the p

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Hey there @user_d5818b! Thank you so much for reaching out to us here on our Forums platform. I am sorry to hear that you have had such a frustrating experience and I want to look into this right away for you. Can you please send us a direct message

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CS

By far Comcast has provided the worst customer service during my time with your company. I will never come back to your company after this is all done

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