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My equipment is not showing up to return
I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g
Question
I traveled last year out of country. I purchased a sim to use in the country but it didn’t work bc my phone was locked. I had bought it through a certified refurbished apple dealer. Since I switched to Xfinity I changed out the SIM. I believe I had i
Cell service outside of US
New to Xfinity mobile. Need to know what options there are for out of US service.
Question
My equipment is not showing up to return
I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g
Question
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Customer Service
Thank you for connecting with us here in our community, @user_20tkgt, about the trouble with the audio on the Xfinity Stream app on Apple TV. I would first make sure your Apple TV has the most recent updates. Then make sure you have the most recent u
Losing audio on CW network
I’m using the Xfinity stream app on Apple TV to watch TV and while watching CW network I’m losing audio all the time which makes watching shows terrible . again I’m using the xfinity stream app on Apple TV
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Bill
I thought I paid 130 this month. I get paid between the 28th and the first of the month.i plan to pay my whole remaining balance on the first of the month.
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Your Home Network
Hey there user_8ed822 what troubleshooting have you tried so far? Often times deleting the app and then re-installing it may do the trick, let me know if that helps.
Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products
Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o
Question
Thank you so much for your kind words and quick response. I truly appreciate it!
Unable to cancel at former residence
My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with
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user_uzcmc9, Thank you for reaching out. I hope you are doing well. I see you aren't able to access the parental controls or manage the network online since you got the new device. I can certainly understand how this would be frustrating. Especi
Not able to access parental controls and wifi password option after recent modem change by a technician
I am not able to access my wifi passwords or parental controls after technician changed the modem following a complaint of low speed.
Question
A road crew damaged the line and no one in our road can reach you guys to notify you. Not even the county can get through.
No Direct Message Option
For the life of me I cannot understand how this corporation is still in business. I live in a rural area with no other options (except satalite which doesn't work for my work connections). If I had ANY other feasible option, I would be on it & I would gladly pay more money just to do business w
Question
Hey there Euther 👋 Thanks so much for taking the time to reach out and bring this to our attention in our community forum. It definitely helps not only us, but others like yourself that may get these type of calls in the future 👍 If you got a call
You're 50% discount has been removed and your account
Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme
Question
This problem is much bigger than what you are understanding.
No Direct Message Option
For the life of me I cannot understand how this corporation is still in business. I live in a rural area with no other options (except satalite which doesn't work for my work connections). If I had ANY other feasible option, I would be on it & I would gladly pay more money just to do business w
Question
Of course, I am glad I can help get this squared away for you. I will send that code over to you now. Once it pops up in your email, please let me know what it is if you could.
Disconnect services
I want to disconnect and end my services and there's no good way to do so!
Question
Hello Karesumn . I am very sorry to hear about your mom and can only imagine what you and your family are going through. Typically, we need an account holder to contact us to fully disconnect an account. But I would be happy to see what we can do in
Unable to cancel at former residence
My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with
Question
Another follow up. Xfinity employees on this forum (who reached out to me via private message) said they would need to send 3 technicians out within a 30 day period to escalate without a technicians approval. Here are the problems with that: 1. I am
High Latency and Jitters (Richmond VA Area)
Hello, Ever since I signed up for services about two years ago I have had intermittent, but consistent, high latency and jitters, random connection loss, and occasional packet loss. This will happen every day, with variance to the severity and duration. It could be for 20 minutes, 5 hours, in the m
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@user_sgp2yj Please clear your cache and cookies or try a different browser to see if you are able to gain access.
I can’t pay my bill online and I am no longer in the US
I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.
Question
Unable to cancel at former residence
My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with
Question
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Customer Service
Came from: [Edited: "Invalid Phone Number"]
You're 50% discount has been removed and your account
Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme
Question
@XfinityShawn I am trying to pay in the website
I can’t pay my bill online and I am no longer in the US
I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.
Question
Thank you for reaching out here @user_m255uq. I will be happy to check on the best options we have to get that labeel sent. Could you send me a direct message with the full name and complete address for your service? To send a direct message [privat
XfinityJohnG
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My equipment is not showing up to return
I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g
Question