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@user_3cf119​ I'm confused. You indicate the Cloud DVR has: 31.77 % Free: 204 Hours Used: 95 Hours I thought cloud storage was 150 hours. 31.77% works if it's total storage (95/300 = 31.7%) Also, for the DVR, the meter will give you the perc

DVR storage limit suddenly changed?

Hi, I have the Xfinity premium DVR plan and to my knowledge this allows 300 hours of recordings. So, my DVR recordings indicated 37% full the other day. The next day, it showed 78% full. I didn’t add any additional recordings overnight. This makes no sense. How does my DVR go from not even half full

Question

@user_025cf8, Let us know if you are still having trouble with your internet speed. We would love to help.

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Xfinity Support

I recently upgraded to the 2,000 Mbps plan and installed a new xb8 gateway. Prior to the upgrade I was getting 800-900 Mbps speeds using an xb7 gateway. Since the upgrade I’m getting. 300-400 Mbps Wi-Fi and even slower with a wired connection. Has anyone else had this issue and resolved it? I’ve ha

Question

Pst, rdk 03033, rdk 03004 errors

Xfinity absolutely sucks. The last month i was having a pst error. Internet is fine, one cable box works, x1 box does not.   Spent hours re-running cable to no avail, finally got a new box.  Worked for three weeks and same thing.  Called multiple times and if i hear one more (in

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 • X1

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You're very welcome and awesome! I have you all set for a follow up next week, in the meantime we hope you enjoy the rest of your night and weekend!

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xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

Question

Next week...I will let you know how it goes. Thanks much for your help

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xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

Question

That is a possibility that it would help boost your connection. When is it expected to come in, so we can follow up with you?

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xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

Question

is ipv6 supported on any of the Xfinity approved 3rd party modems?

I'm wondering if Xfinity supports ipv6 devices connected to an approved third party modems? I.e. not the XB7/XB8 gateways but Motorola or Arris modems. Or is it just ipv4 and we shouldn't expect to have ipv6 working?

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 • Your Home Network

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@XfinityJosephA​ yes it shows up as the xfinity wifi. Just doesn't stay connected. I have ordered a wifi extender and hopefully that will work. Thoughts?

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xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

Question

@user_mikeyG I would be happy to look into this. I got your direct message. I will continue reaching out to you there. Thanks!

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New modem, now one device (smart tv) needs to sign in EVERY time.

Hi just wondering why after i got new hardware one device needs to "forget network" and re-sign in EVERY time now.?

Question

Accepted Solution

Hello, @user_c3c144, is the hotspot still showing up on your device? Or is it no longer showing up on all devices?

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xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

Question

We want you to be able to fully enjoy your services with us, and I am here to help look into this TNT issue that you're having @user_09832c. Is this on a Smart TV, Roku, Firestick or mobile device when this issue happens? If it is an application, hav

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TNT not working on Xfinity stream

It’s been a week or 2 and tnt will not work on my Xfinity stream app using my Apple TV. All other channels work fine. When I click on TNT I get an error message - playback issue TVAPP-00246.

Question

Hi @user_828aa3 , Thank you for taking the time to reach out to us through our Xfinity Community Support forums. We would be more than happy to assist in looking over your current account, billing, and services.    Could you please se

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Xfinity Chat asking for social security number---fraud

This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!

Question

This is EXACTLY what is happening to me right now in Portland, OR. My data started spiking in December and has continued into today. I normally use less than 500GB of data and in December it spiked up to 1,425! They're trying to say that in the past

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spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

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@user_00ae1b @Spiazzi06  I suggest you both start a new thread in the correct forum about your issue so that you can be helped.

 commented 

20 hours ago

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Xfincustomerx10

Hello- I’m looking to speak with xfincustomerx10 i am unsure how to contact someone on this forum or reply to a message. if this person could please reach out I would REALLY appreciate it! Thank you!

Question

This just happened to me tonight, too! A guy named Jose keeps calling me back from 888-934-6489, asking for my full social security number and date of birth, so that he can send me a "free phone" and lower my monthly bill by around $50/month. It soun

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Xfinity Chat asking for social security number---fraud

This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!

Question

@sussertown Xfinity email does not change lower case i when I type it. Just like the previous sentence. Is your caps lock on?

 commented 

20 hours ago

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email spell check

Xfinity email does not change lower case i when I type it. Just like the previous sentence.

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Slow x1 box response

Our X1 box has been responding slowly, especially for prime, netflix and HBO max. Shows are also stopping and spooling.

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 • X1

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Rewards

I cannot access my rewards.  I login,  ask a question , and it takes me in a loop.  I have tried mobile, app and browser.  I have not received a reward in months. 

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 • Customer Service

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