Xfinity Community Forum

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@XfinityJohnG message sent

user_m255uq

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13 hours ago

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My equipment is not showing up to return

I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g

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I traveled last year out of country. I purchased a sim to use in the country but it didn’t work bc my phone was locked. I had bought it through a certified refurbished apple dealer. Since I switched to Xfinity I changed out the SIM. I believe I had i

user_4dc7yp

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13 hours ago

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Cell service outside of US

New to Xfinity mobile. Need to know what options there are for out of US service.

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Thank you for reaching out here @user_m255uq. I will be happy to check on the best options we have to get that labeel sent. Could you send me a direct message with the full name and complete address for your service? To send a direct message [privat

XfinityJohnG

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13 hours ago

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My equipment is not showing up to return

I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g

Question

U

My equipment is not showing up to return

I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I g

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Customer Service

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mlwhaleyus. Hi, thank you for reaching out. I hope you are doing well. I see that your gateway was working fine, and now it's no longer working as expected. I understand you aren't able to see the network on any of your devices. I took a look at

XfinityVianney

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13 hours ago

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new gateway modem/router

was working fine, suddenly unable to see it on my devices

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Thank you for connecting with us here in our community, @user_20tkgt, about the trouble with the audio on the Xfinity Stream app on Apple TV. I would first make sure your Apple TV has the most recent updates. Then make sure you have the most recent u

XfinityLinda

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13 hours ago

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Losing audio on CW network

I’m using the Xfinity stream app on Apple TV to watch TV and while watching CW network I’m losing audio all the time which makes watching shows terrible . again I’m using the xfinity stream app on Apple TV

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Bill

I thought I paid 130 this month. I get paid between the 28th and the first of the month.i plan to pay my whole remaining balance on the first of the month.

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Your Home Network

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Hey there user_8ed822 what troubleshooting have you tried so far? Often times deleting the app and then re-installing it may do the trick, let me know if that helps.

XfinityJon

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13 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

Question

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Thank you so much for your kind words and quick response. I truly appreciate it!

Karesumn

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13 hours ago

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K

Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

Question

user_uzcmc9, Thank you for reaching out. I hope you are doing well. I see you aren't able to access the parental controls or manage the network online since you got the new device. I can certainly understand how this would be frustrating. Especi

XfinityVianney

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13 hours ago

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Not able to access parental controls and wifi password option after recent modem change by a technician

I am not able to access my wifi passwords or parental controls after technician changed the modem following a complaint of low speed.

Question

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A road crew damaged the line and no one in our road can reach you guys to notify you. Not even the county can get through.

user_ff99bf

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13 hours ago

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No Direct Message Option

For the life of me I cannot understand how this corporation is still in business. I live in a rural area with no other options (except satalite which doesn't work for my work connections). If I had ANY other feasible option, I would be on it & I would gladly pay more money just to do business w

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Hey there Euther 👋 Thanks so much for taking the time to reach out and bring this to our attention in our community forum. It definitely helps not only us, but others like yourself that may get these type of calls in the future 👍 If you got a call

XfinitySeth

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13 hours ago

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You're 50% discount has been removed and your account

Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme

Question

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This problem is much bigger than what you are understanding.

user_ff99bf

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13 hours ago

to the conversation:

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No Direct Message Option

For the life of me I cannot understand how this corporation is still in business. I live in a rural area with no other options (except satalite which doesn't work for my work connections). If I had ANY other feasible option, I would be on it & I would gladly pay more money just to do business w

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Of course, I am glad I can help get this squared away for you. I will send that code over to you now. Once it pops up in your email, please let me know what it is if you could.

XfinityAmandaB

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13 hours ago

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Disconnect services

I want to disconnect and end my services and there's no good way to do so!

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Hello Karesumn . I am very sorry to hear about your mom and can only imagine what you and your family are going through. Typically, we need an account holder to contact us to fully disconnect an account. But I would be happy to see what we can do in

XfinityMatthew

commented

13 hours ago

to the conversation:

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Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

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Another follow up. Xfinity employees on this forum (who reached out to me via private message) said they would need to send 3 technicians out within a 30 day period to escalate without a technicians approval. Here are the problems with that: 1. I am

user_fzuf5u

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13 hours ago

to the conversation:

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High Latency and Jitters (Richmond VA Area)

Hello, Ever since I signed up for services about two years ago I have had intermittent, but consistent, high latency and jitters, random connection loss, and occasional packet loss. This will happen every day, with variance to the severity and duration. It could be for 20 minutes, 5 hours, in the m

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@user_sgp2yj Please clear your cache and cookies or try a different browser to see if you are able to gain access.

XfinityLinda

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13 hours ago

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I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

Question

K

Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

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Customer Service

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Came from: [Edited: "Invalid Phone Number"]

Euther

commented

13 hours ago

to the conversation:

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You're 50% discount has been removed and your account

Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme

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@XfinityShawn I am trying to pay in the website

user_sgp2yj

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13 hours ago

to the conversation:

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I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

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