Xfinity Community Forum

That makes sense, and we can take your feedback on the Xfinity App to make improvements on the Hotspot functionality.

XfinityAlfonso

replied

6 hours ago

to the conversation:

0

Xfinity hotspot

I am having an issue with hotspots. I am out of town for work and I am trying to use Xfinity hotspots. I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't

Question

U

I received a new modem kit

I received a new modem kit in a box. I did not order it. It came with no instructions. I did not receive any communication about this modem.

Question

•

Customer Service

9

1

0

While I understand that just seems deceptive. Because me knowing a hotspot is in my area means nothing if I have no way of accessing it .

fiftiy5o

replied

6 hours ago

to the conversation:

0

Xfinity hotspot

I am having an issue with hotspots. I am out of town for work and I am trying to use Xfinity hotspots. I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't

Question

Hello @user_utxbmm, thank you for taking the time to reach out on social media. I understand your concern with the new modem, and I'd like the opportunity to check into that for you. To access your account, will you please send us a direct me

XfinityKrista

commented

6 hours ago

to the conversation:

0

U

Access Denied

I'm trying to set up a new third-party modem but I when attempting to log into the app, I get the following response:```Access Denied You don't have permissions to access "http://login.xfinity.com/login" on this server. Reference #18.aa8d21171730911358.17da159e https://errors.edgesuite.net/18.aa8

Question

Hello, @user_6jzukf! Thank you for creating a post and sharing those email details with us. The news of a potential upgrade to your area is very exciting! You've come to the right place. Our Digital Care Team is awesome to work with, and we would be

XfinitySara

commented

7 hours ago

to the conversation:

0

U

I need to talk or email with a representative

I got an email that states:

Question

The Hotspot App function does search for secured public connections. Both Spectrum and Xfinity offer free secured hotspot access for their customers, but this does require the proper login to access.

XfinityAlfonso

replied

7 hours ago

to the conversation:

0

Xfinity hotspot

I am having an issue with hotspots. I am out of town for work and I am trying to use Xfinity hotspots. I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't

Question

U

It is a Netgear CM2000 modem, no it i snot wifi connection cable connections, issues are being reported by Unfi router which I posted. Every time I have been able to contact your support in the past with a real person I get the same report that you

user_afnfwc

replied

7 hours ago

to the conversation:

0

U

Poor connections and total lack of customer support

Unable to contact anyone but a stupid bot. This is beyond poor service. Have a unifi network and getting these errors ALL THE TIME! 2 Unresolved Events Clear All Description

Question

i_practice_santeria Thanks for posting on our Community Forums. Since each account is specific to the service address, we would need to create a new account for your 2nd address, which may be why you were having some trouble online. Our team is here

XfinityThomasD

commented

7 hours ago

to the conversation:

0

I

Adding service for a second address

I need to add a second address to my account. There seems no automated way to do it. I tried Xfinity Assistant and I can't speak to a live agent. A prior forum answer says I need to direct message Xfinity to get set up with a second address. And apparently I need to post in this forum to be able to

Question

First. When these outages occur are they being officially indicated here with any info about them ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to

EG

commented

7 hours ago

to the conversation:

0

U

Outage

Fixed outage for 10 minutes now out again

Question

Hello user_ibuga8 Since you have home telephone services, things like our Xfinity Plan Builder will not work for looking at new promotions. Please send a direct message by clicking the chat icon in the upper right corner of the page, cl

XfinityAlfonso

commented

7 hours ago

to the conversation:

0

U

Downgrade to Internet Only

I am trying to switch my existing TV/Internet/Phone bundle to internet only. Can someone advise as to how to do that?

Question

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Up

EG

commented

7 hours ago

to the conversation:

0

1

U

Poor connections and total lack of customer support

Unable to contact anyone but a stupid bot. This is beyond poor service. Have a unifi network and getting these errors ALL THE TIME! 2 Unresolved Events Clear All Description

Question

@user_woapf4 We appreciate your time in reaching out to us here on our Xfinity Forums. I understand that you have billing concerns and haven't been able to get in touch with an agent. This is never the experience we want for our valued customers. I w

XfinityBillie

commented

7 hours ago

to the conversation:

0

U

Xfinity

Yes it is hard getting in contact with a human being at infinity. I have been trying for several days to talk to someone. The phone to call once u call the auto robot answering service gives u the run around & the online chat do the same I hate that bill keeps getting these unexpected charges &a

Question

Thank you for reaching out to us @user_ogx4jz! Is the TV the only device having issues connecting to the WiFi or are other devices experiencing this issue? Have you sent any signals to the modem by troubleshooting this issue through our Xfinity app?

XfinityAldrik

commented

7 hours ago

to the conversation:

0

U

Why isn’t my WiFi working

I called a couple weeks ago to set up my WiFi so I can put it on my tv and it’s saying I’m not active he told me to wait an hour when I did it and it still isn’t working .

Question

U

I do not know if you record your conversations but if you do this all could be proven.if I knew about it,why would I continue on pay an extra 100 on overage instead of switching to unlimited. I wasn't going over once in awhile I was going over almost

user_hfqh5g

commented

7 hours ago

to the conversation:

0

U

Completely lied to

In April my data started to jump up. In May it went over 1.5 gb when normally I hardly pass 80gb. I have called multiple times and was told to change my password and all the other run around stuff they give you. I was told the last time I called on june 2 2024 that they had a promotion that would lo

Question

First. When these outages occur are they being officially indicated here with any info about them ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to

EG

commented

7 hours ago

to the conversation:

0

U

Internet outages

Constant outages… good for a week… then it starts outing again… many times a day… my son does online college classes

Question

@user_3jf0oj @XfinityJoe Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public

EG

commented

7 hours ago

to the conversation:

0

U

XB8 Ethernet Ports Not Working

I have tried plugging in multiple devices with multiple ethernet wire (one that I just got from the Xfinty store) and laptops, nor my other router get anything from the ports and will not connect to it. How do I enable to ports? I have tried all of the ports on it, and I even swapped the XB8 for a b

Question

U

Then tell me I can't be compensated cuz I didn't have something i didn't know about

user_hfqh5g

replied

7 hours ago

to the conversation:

0

U

Completely lied to

In April my data started to jump up. In May it went over 1.5 gb when normally I hardly pass 80gb. I have called multiple times and was told to change my password and all the other run around stuff they give you. I was told the last time I called on june 2 2024 that they had a promotion that would lo

Question

U

Xfinity

Yes it is hard getting in contact with a human being at infinity. I have been trying for several days to talk to someone. The phone to call once u call the auto robot answering service gives u the run around & the online chat do the same I hate that bill keeps getting these unexpected charges &a

Question

•

Customer Service

12

1

0

U

Why isn’t my WiFi working

I called a couple weeks ago to set up my WiFi so I can put it on my tv and it’s saying I’m not active he told me to wait an hour when I did it and it still isn’t working .

Question

•

Customer Service

9

1

0

user_j6h94z Were you able to delete the email?

XfinityShawn

commented

7 hours ago

to the conversation:

0

U

email

I have a duplicate email address that I did not create

Question