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Hello @jbuzz74 and thank you for your feedback. We are happy to help you with your internet service and want to assure you that even if you use the 1.2TB of data that we never slow your internet speeds, so something else must be going on. Our team is

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Xfinity is truly the worst!!!

Xfinity is so hard to even get a person on the phone to help with problems in billing. They mislead the cost. They won't even tell you on the phone you are going over on internet data. They avoid the topic like the plague. Last month I didn't understand I was actually going over internet data I've n

Question

Hello @user_0b95ac. I know it's been a couple of days, have you been able to sign in to your account? If not, you should try to clear your cache and cookies to see if that helps. Here is a link for Safari instructions https://comca.st/3xOEjtn, Micros

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Xfinity app stuck in "already signed in" loop

When I try to launch my xfinity app, I'm stuck in a perpetual loop of the app saying "You're already signed in as...." Because of this, I'm unable to access the app properly and set up my internet. Please help

Question

@Anon2 Please stop making multiple threads about your issue, otherwise it's considered spamming.  Also, please be patient while the Official Employees work with you as they are working with a number of other customers as well. Please read

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12 h ago

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Left me hanging

Xfinity promised me in the direct messaging (see my other posts from tonight) that they'd get my account straightened out and get my TV service restored by tomorrow. I've been waiting for a response in the direct messaging chat for 45 MINUTES.  Do they go home on Friday night and just lea

Question

Hi @user_Hsta I know how important it is to have good internet! you've reached the right place for support! Does it seem like anytime you're doing a specific activity this is continuing to happen (i.g. video calls, using a VPN, gaming, etc) or does i

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Terrible internet during peak hours

Hi Xfinity community, I am experiencing ping spikes / network jitter every night around peak hours. While experiencing the very high ping spikes my upload speed also drops drastically and any streaming I am doing is ruined by this. I don’t think the average user in my area would notice how bad it

Question

Newsmax not working Sept 23, 2022

When trying to access Newsmax, screen says this is now a subscription.

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 • Channels and Programming

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Xfinity is truly the worst!!!

Xfinity is so hard to even get a person on the phone to help with problems in billing. They mislead the cost. They won't even tell you on the phone you are going over on internet data. They avoid the topic like the plague. Last month I didn't understand I was actually going over internet data I've n

Question

 • Billing

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Hi @user_18d889 I know how important it is to have good service. Does it seem like anytime you're doing a specific activity this is continuing to happen (i.g. video calls, using a VPN, gaming, etc) or does it seem pretty random? Have you been able to

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Poor poor pitiful

Agree with all criticism here about 3rd party app usage. We have 1G speed and I am sitting here looking at Prime being frozen and audio drop outs. Seems like intermittent throttling to me. For $200.00 plus per month it should be nearly perfect and yet it rates about 2 on a scale of 10 to me. The lat

Question

Samsung S22 Ultra stopped receiving text messages

After updating my OS on 9/1 my S22 started having an issue receiving texts. If I received the texts they were delayed by 2-3 days best case.  I have spent 8 hours with online and in store support.  After the first week Xfinity corporate was able to restore proper operation for about 1.5 d

Question

 • Xfinity Mobile

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HP Envy 7640 user here, and I had similar problems till I turned off power saving mode on the printer's wifi interface. HTH!

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12 h ago

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connection to printer

My printer keeps going offline and not printing. I need help connecting my printer to the internet or wireless. My printer is an HP ENVY 4520 all in one.

Question

Xfinity App Disappeared

The main app disappeared from my tv menu. I have done a restart on both the TV and the cable box and it has not reappeared.  

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 • Xfinity App

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@user_8bfb7a I'm sorry for you experienice while trying to get assitnce with your Phone in store. Thank you for taking time out of your day and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolv

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Why is xFinity Mobile customer service so terrible?

I've been trying to figure out why your customer service is so bad since I realized I was getting the "run-around" on June the 29th. Let me tell you my story! Over a year ago (almost 2) I broke my Galaxy S20 and had to order a replacement through the insurer you provide: Assurant. Totally painles

Question

Pretty much the same as the others. Comcast support says it will take up to 7 days... umm no. THey are wrong. I have a 12 Max Pro, not the ones listed, but it is in SOS mode. I am on hold right now for the 4th or 5th call  have put in. Its been

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12 h ago

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Activating iPhones in SOS Mode

We’re aware some customers are having difficulty activating or using their new iPhone 14, iPhone 13, or iPhone SE 3rd generation. If you have one of these devices and you’re seeing “SOS” in the status bar on your device, you may need to set up your eSIM to get your device to

Question

https://www.xfinity.com/support/articles/hide-disable-in-home-wifi?linkId=175470873 "if you wish to turn it off completely, you can do so within the Admin Tool." There have been at least 7 participants in this thread. But not one per

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12 h ago

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straight answer about the source of these Xfinity gateway hidden network beacons, plz

Greetings again.Comcast/Xfinity agents continue to give me disingenuous answers to my question about the hidden networks which Xfinity gateways broadcast.The most recent such unpleasant  conversation occurred just today.The agent argued with me, plainly lied,  that when the radios are tur

Question

Connection Constantly Drops

Xfinity internet keeps dropping. We reset the modem and it drops again within the hour. We have replaced the modem, same problem. A tech came out and fixed some issues he found, but the internet continues to go out even after that.  Xfinity can't seem to figure out the problem. At this p

Question

 • Your Home Network

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I have had this extremely annoying issue for several weeks on multiple iPad Pro tablets; I'm glad to see others raise it and hope it finally gets fixed soon!

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Streaming or watching live TV on iPad or iPhone the sound randomly goes off.

Streaming Xfinity or watching live on iPad and iPhone sound randomly goes off for a few seconds. This has been happening for 6 months or more. This does not happen on the DVR or watching live on the TV. Uninstalling and reinstalling the app does not work.  Upgrading to new OS does not work.

Question

@user_4d5419 It would be my pleasure to assist you with an account review and going to an internet only package. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further lo

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I need to downgrade my account to an internet only plan.

I currently have the Triple Play plan and my contract will expire in less than 2 months. I no longer need TV and Voice service but I need high speed internet. Please help.

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Closed

Left me hanging

Xfinity promised me in the direct messaging (see my other posts from tonight) that they'd get my account straightened out and get my TV service restored by tomorrow. I've been waiting for a response in the direct messaging chat for 45 MINUTES.  Do they go home on Friday night and just lea

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 • Customer Service

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@vha24 In the future please supply an appropriate Subject line that describes in brief what your problem is and post in the correct forum.  Thanks!

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12 h ago

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I cannot access the MyAccount page… all I get is an error message and i have tried on my phone, the mobile app, and 3 different computers

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