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@EG Thanks for this info! I read a little about "MoCA" when I was doing a test on the xFinity Orbi router/modem last week, but had no idea that by activating it would cause connections to be shared over the network. Maybe is better to leave it on th
My neighbor and i can see eachothers devices
About two weeks ago, my neighbor also got Xfinity Wi-Fi, and I noticed out of the blue that two new devices connected to my Internet. I was confused and tried to see if my downstairs neighbor in the apartment building was setting up Wi-Fi. They ended up setting up their Wi-Fi and using an external r
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@user_u5hmvi I wish it was just one user, but so far I have had multiple users at all different domains not be able to get my emails, so I can't go around to "hotmail.com" for example and ask them to tweak their settings.
emails not received by recipients
Some of my emails are not being received by my recipients. After I send the email, I get the message that email was sent, but my recipient never receives it. Why is this and what can be done about it. I only find out the recipient never received the email because after a few weeks of no response,
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Hi there, @user_0ntc2z, and @user_qrj56x! Thank you for your feedback and for being valued by Xfinity Forums community members. While rewinding and pausing live TV using the Xfinity Stream app isn't available at this time, your feedback is appreciate
Rewind/pause live tv on Xfinity stream
How can you rewind and pause live tv on Xfinity Stream? I have the stream app on a fire tv.
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Let's take a look at your account from here to find out why the Peacock activation banner is not generating at the Xfinity Assistant and why CMT is not coming through, @user_0de9cd. The banner should come right up after you sign into the Xfinity Assi
Peacock
My peacock is not working again! I also haven’t gotten the CMT channel for years even though it’s on my plan and has always been. What’s the problem?
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Thank you so much for your response and for your time on this! We are happy to hear that you were able to get that resolved, and we are always here to help you. IF this occurs again please let us know, and we will be happy to further dig into this!
Verification
Express Scripts now requires 2 factor authentication. They have my correct comcast email to send a code but the verification code never arrives in my inbox. What can I do? It is not in junk or spam. I had this problem with a VPN company in the past and had to change to my gmail address.
Question
@user_zn3bcn, Gotcha, those are solid gateways and can handle your speed and devices perfectly fine. Are you able to follow the steps outlined to Activate your Wi-Fi Boost Pods at your home in the Xfinity app? Also, be sure to make sure your addresse
X pods move to another house
I have two Xfinity accounts. At one we changed from gen 1 to gen 2 pods. I want to use my gen 1 pods at the other house that still has gen 1 pods. Do I need to reset them to move? Or remove them from the other house? I don’t see then at the priginal house and they don’t work at the second house.&nb
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Thank you so much for your post on your data usage for October and November showing zero. We want to make sure you can track your usage and appreciate you reaching out! If you check this page here from a Desktop or using the Desktop Browser option on
Internet data usage shows ZERO for October and November
I checked my internet data usage today and was surprised to see it showed as ZERO for October and November. This is obviously wrong. I tried via PC website and also the Xfinity android app. Both showed ZERO usage. September did show a reasonable usage value. Whats wrong? [Ed
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Hello @user_0gr9b1 we definitley want to ensure that you are able to receive all the emails you need! Have you checked your spam folder to ensure that nothing is getting sent there? Do you have a Yahoo or Gmail account yourself to send your Comcast a
Problems receiving emails from gmail or yahoo friends
All the sudden today, I'm not getting emails from friends sending from their yahoo or gmail accounts. Any ideas?
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A bonus. Mine reported data use between 50-90GB for an entire month for 6 months. Get some screen shots of it. I'm not sure what their deal is, but accuracy on data reporting doesn't happen. You are going to want to track t
Internet data usage shows ZERO for October and November
I checked my internet data usage today and was surprised to see it showed as ZERO for October and November. This is obviously wrong. I tried via PC website and also the Xfinity android app. Both showed ZERO usage. September did show a reasonable usage value. Whats wrong? [Ed
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Hi, @user_dcmwxu and thread. I wanted to let you know that the issue is still actively being worked on and we do not have further updates at this time. Thanks for hanging in there while the work is completed. Engineering issues can take some time to
Restart and Watch Now No Longer Availabble on Live TV and HBO
I have lost the ability to restart a show, or watch now. It used to be availabble on the majority of the channels I watched. In fact on HBO, I had watched Upgrade on HBO using the watch now and the very next day that option was no longer available. I called tech support and they said it was only HBO
Question
Express Scripts just initiated this requirement. I receive other email without a problem but I have had other senders verification emails not get to my comcast inbox. In this case the emails were finally received but a half hour later, which i
Verification
Express Scripts now requires 2 factor authentication. They have my correct comcast email to send a code but the verification code never arrives in my inbox. What can I do? It is not in junk or spam. I had this problem with a VPN company in the past and had to change to my gmail address.
Question
Thank you for connecting with us here, @xport, about the email trouble. We are happy to assist. Can you please share where you are checking your email, and what devices you have checked on? Have you also logged into www.xfinity.com with your Xfinity
Not receiving emails
I am unable to receive emails. Samples sent from multiple providers and none of the emails arrive.
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Aparently it's an XB6. Three pods were working and I was having trouble adding the 3 from the other house. Now none of the 6 are working. I don't know where to check on bridge mode. I don't believe we have a seperate router so I do
X pods move to another house
I have two Xfinity accounts. At one we changed from gen 1 to gen 2 pods. I want to use my gen 1 pods at the other house that still has gen 1 pods. Do I need to reset them to move? Or remove them from the other house? I don’t see then at the priginal house and they don’t work at the second house.&nb
Question
Hello user_irplew! Thank you so much for reaching out and taking the time to share your experience. I'm so sorry that you had such a poor customer experience while getting your bill lowered. You can leave feedback here https://support.xfinity.com/svp
Poor Customer Experiences
I called Xfinity to inquire why my bill increased by almost $30. One would think that us a very simple inquiry. I called at 2:20 and after receiving a call back , 2 agents placing me on hold and it is 3:50 and I am still listening to hold music. I canceled cable months ago and I just have internet
Question
Internet data usage shows ZERO for October and November
I checked my internet data usage today and was surprised to see it showed as ZERO for October and November. This is obviously wrong. I tried via PC website and also the Xfinity android app. Both showed ZERO usage. September did show a reasonable usage value. Whats wrong? [Ed
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Your Home Network
Thank you for your valued and detailed input, @user_730bfv!
Community does not work properly with Firefox 120 GPC enabled
Firefox 120.0 has added a GPC option (Global Privacy Control.) This is in the privacy settings as "Tell websites not to sell or share my data". This is breaking the community. I get a banner on top that I cannot remove. Even worse, I cannot post something new, or do a general reply. The box for "D
Question
Good afternoon @AlphaKai. Glad to hear that you were able to use an alternate email to do some online shopping and not miss out on those deals. Are you receiving emails from other retailers? What about emails from someone else? Let us know when you c
Not getting emails from Home Depot
Hello, I have placed a couple of orders with homedepot.com and have not received the confirmation or shipping emails (I checked out as a guest user). Also, I can't log into my HD account because they are asking for a verification code, which is sent to my @comcast account. I've been going back and
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Poor Customer Experiences
I called Xfinity to inquire why my bill increased by almost $30. One would think that us a very simple inquiry. I called at 2:20 and after receiving a call back , 2 agents placing me on hold and it is 3:50 and I am still listening to hold music. I canceled cable months ago and I just have internet
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Customer Service
New Touchscreen update rendered incompatibility with Older Cameras
I have Xfinity Home security service, and with it I have a home touchscreen and I have three Xfinity cameras: two of the older models, and one newer model. As of this morning, the touchscreen was not connecting to the two older cameras. I did my troubleshooting steps with a chat agent. Completely re
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Devices and Equipment
Update: I DMed Aldrik who opened a case for me. I received a text message confirming the case had been opened. Within a few minutes, another text came in saying the case was closed. I contacted Aldrik again, and he said that a technician had been di
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Junction/Pedestal Box Issue
We have lived in our home for 8 years and there’s always been a green Comcast junction/pedestal box in the corner of our backyard. Access to the box has never been an issue for any Comcast tech. Last week, someone from Comcast construction came to inform us that they needed to run a new line from th
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