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@user_3cf119 I'm confused. You indicate the Cloud DVR has: 31.77 % Free: 204 Hours Used: 95 Hours I thought cloud storage was 150 hours. 31.77% works if it's total storage (95/300 = 31.7%) Also, for the DVR, the meter will give you the perc
DVR storage limit suddenly changed?
Hi, I have the Xfinity premium DVR plan and to my knowledge this allows 300 hours of recordings. So, my DVR recordings indicated 37% full the other day. The next day, it showed 78% full. I didn’t add any additional recordings overnight. This makes no sense. How does my DVR go from not even half full
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Pst, rdk 03033, rdk 03004 errors
Xfinity absolutely sucks. The last month i was having a pst error. Internet is fine, one cable box works, x1 box does not. Spent hours re-running cable to no avail, finally got a new box. Worked for three weeks and same thing. Called multiple times and if i hear one more (in
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• X1
You're very welcome and awesome! I have you all set for a follow up next week, in the meantime we hope you enjoy the rest of your night and weekend!
xfinity hotspot problem
I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is
Question
Next week...I will let you know how it goes. Thanks much for your help
xfinity hotspot problem
I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is
Question
That is a possibility that it would help boost your connection. When is it expected to come in, so we can follow up with you?
xfinity hotspot problem
I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is
Question
is ipv6 supported on any of the Xfinity approved 3rd party modems?
I'm wondering if Xfinity supports ipv6 devices connected to an approved third party modems? I.e. not the XB7/XB8 gateways but Motorola or Arris modems. Or is it just ipv4 and we shouldn't expect to have ipv6 working?
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• Your Home Network
@XfinityJosephA yes it shows up as the xfinity wifi. Just doesn't stay connected. I have ordered a wifi extender and hopefully that will work. Thoughts?
xfinity hotspot problem
I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is
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@user_mikeyG I would be happy to look into this. I got your direct message. I will continue reaching out to you there. Thanks!
New modem, now one device (smart tv) needs to sign in EVERY time.
Hi just wondering why after i got new hardware one device needs to "forget network" and re-sign in EVERY time now.?
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Accepted Solution
Hello, @user_c3c144, is the hotspot still showing up on your device? Or is it no longer showing up on all devices?
xfinity hotspot problem
I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is
Question
We want you to be able to fully enjoy your services with us, and I am here to help look into this TNT issue that you're having @user_09832c. Is this on a Smart TV, Roku, Firestick or mobile device when this issue happens? If it is an application, hav
TNT not working on Xfinity stream
It’s been a week or 2 and tnt will not work on my Xfinity stream app using my Apple TV. All other channels work fine. When I click on TNT I get an error message - playback issue TVAPP-00246.
Question
Hi @user_828aa3 , Thank you for taking the time to reach out to us through our Xfinity Community Support forums. We would be more than happy to assist in looking over your current account, billing, and services. Could you please se
Xfinity Chat asking for social security number---fraud
This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!
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This is EXACTLY what is happening to me right now in Portland, OR. My data started spiking in December and has continued into today. I normally use less than 500GB of data and in December it spiked up to 1,425! They're trying to say that in the past
spike in data use
I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me
Question
@user_00ae1b @Spiazzi06 I suggest you both start a new thread in the correct forum about your issue so that you can be helped.
Xfincustomerx10
Hello- I’m looking to speak with xfincustomerx10 i am unsure how to contact someone on this forum or reply to a message. if this person could please reach out I would REALLY appreciate it! Thank you!
Question
This just happened to me tonight, too! A guy named Jose keeps calling me back from 888-934-6489, asking for my full social security number and date of birth, so that he can send me a "free phone" and lower my monthly bill by around $50/month. It soun
Xfinity Chat asking for social security number---fraud
This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!
Question
@sussertown Xfinity email does not change lower case i when I type it. Just like the previous sentence. Is your caps lock on?
email spell check
Xfinity email does not change lower case i when I type it. Just like the previous sentence.
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Slow x1 box response
Our X1 box has been responding slowly, especially for prime, netflix and HBO max. Shows are also stopping and spooling.
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• X1
Hello @Preacher_Man we apprecaite your post with your feedback. Our team is here and happy to help you with your bill and work with you on the best fit based on your needs. Please send us a Direct Message with your full name and complete address: Fu
Bill Increase
Wanting to know why my bill increased exponentially. To be honest, it's actually quite absurd it would jump that much of an increase.
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I don’t know where to “sign in” to. I cannot find the direct message icon to start a new message to send to you. I have two VIzio TV’s that are both having issues whether I try airplay or casting. Constant interruptions, sometimes just stops t
Help with casting to a Vizio tv
Xfinity Stream not casting to both Vizio TVs. We have not had a problem until a week ago. Just will not work. Keeps crashing
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Rewards
I cannot access my rewards. I login, ask a question , and it takes me in a loop. I have tried mobile, app and browser. I have not received a reward in months.
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• Customer Service
@user_025cf8, Let us know if you are still having trouble with your internet speed. We would love to help.
XfinityAngie
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17 hours ago
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Xfinity Support
I recently upgraded to the 2,000 Mbps plan and installed a new xb8 gateway. Prior to the upgrade I was getting 800-900 Mbps speeds using an xb7 gateway. Since the upgrade I’m getting. 300-400 Mbps Wi-Fi and even slower with a wired connection. Has anyone else had this issue and resolved it? I’ve ha
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