Euther's profile

New Poster

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3 Messages

Friday, May 9th, 2025

You're 50% discount has been removed and your account

Just received this voicemail.  What is this please? I can provide the audio as well.

Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back immediately on the number from your caller ID to prevent escalation thank you…”

thx

E

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New Poster

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3 Messages

5 months ago

Came from: [Edited: "Invalid Phone Number"]

(edited)

Official Employee

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546 Messages

5 months ago

Hey there Euther 👋 Thanks so much for taking the time to reach out and bring this to our attention in our community forum. It definitely helps not only us, but others like yourself that may get these type of calls in the future 👍

If you got a call or voicemail from anyone claiming to be from Comcast or Xfinity and speaking about any kind of 50% discount off your bill, the FTC is well aware of this scam. Calls like these are becoming more frequent, but they can be reported directly to https://reportfraud.ftc.gov/#/, as well as our own Xfinity Security Support page here https://internetsecurity.xfinity.com/help/alerts.

The FTC also has a great webpage on Scams, such as common tactics you may come across, and best practices for keeping your information safe. Please check it out as well!

Visitor

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1 Message

4 months ago

I just got a voicemail - This is Comcast calling due to continued silence. We have removed your 50% discount and are preparing $1000 penalty charge will be locked into your next bill if you don't call back on the number showing on your caller ID right now. 

Official Employee

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546 Messages

Hello user_me7qg4! I appreciate you taking the time to share you've gotten a similar call recently. 

If you got a call from anyone claiming to be with Xfinity regarding 50% discount off your bill, the FTC is well aware of this scam. Calls like these are becoming more frequent, and they can be reported directly to https://reportfraud.ftc.gov/#/, as well as our own Xfinity Security Support page here https://internetsecurity.xfinity.com/help/alerts.

 

Visitor

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1 Message

2 months ago

Received from [Edited: "Malicious Phone Number"] fraud?

Hello, this is Comcast Xfinity. We are informing you that your 50% discount on monthly bill is being removed today due to no response. This change will be permanent. Please call back on the number showing on your caller ID immediately to retain this discount. Thank you.…”

(edited)

Official Employee

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2.5K Messages

Greetings, @user_1nutdv! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this call. If you haven't already done so, please take a moment to visit the FTC's fraud reporting site at https://reportfraud.ftc.gov, or our Customer Security Assurance (CSA) page at https://spa.xfinity.com, and make sure this call gets reported. The more info we can find about the scams, the better prepared we will be to block them.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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32.7K Messages

2 months ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions. 
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

2 Messages

2 months ago

I also got that.. 🤦🏻‍♂️These companies needs to be found and punished!!! 

Number [Edited: "Malicious Phone Number"]

“Hi Comcast Xfinity here it appears you've ignored all prior communications as a result your 50% discount on monthly bill is being revoked completely If you want it back, you must call back on the number showing on your caller ID immediately thank you…”

(edited)

Visitor

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1 Message

7 days ago

Voicemail

[Edited: "Malicious Phone Number"]

luka, MS

September 30, 2025


Hello, this is Comcast Xfinity calling to inform you that your 50% discount on your monthly bill is being removed today due to no response. This change will be permanent. Please call us back at the number shown on your caller ID immediately to retain this discount. Thank you.…”

(edited)

Official Employee

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3.5K Messages

Hey there, @user_ywk5wh, thanks for reaching out through Xfinity Forums regarding that voicemail you received. We would be happy to take a look at your billing details to ensure you are getting the best value for your services. Can you please send us a Direct Message with your full name and your full address? 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 days ago

 I received the same or similar call: “Hi Comcast Xfinity here We have processed the cancellation of your 50% discount on monthly bill after no response If this wasn't intended, you must call back on the number showing on your caller ID immediately. Otherwise your bill will return to the full rate. Thank you.…”

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