Visitor
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3 Messages
My equipment is not showing up to return
I recently switched from a Xfinity post paid account to Xfinity NOW prepaid account. I am trying to print a label to return my rented modem. It does not show up on my list of devices to be able to print a return label. There is not an Xfinity store or UPS store near me. How do I get this equipment returned???? I spoke with an agent who was sending a technician in the area to pick it up, and no one every showed up at the appointment time. In the mean time, I'm sure i'll be charged for the equipment rental fee. This is getting ridiculous. No one can send me a label?
XfinityJohnG
Official Employee
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1.7K Messages
15 hours ago
Thank you for reaching out here @user_m255uq. I will be happy to check on the best options we have to get that labeel sent. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_m255uq
Visitor
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3 Messages
14 hours ago
and no one is replying there
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