Hi, thank you for reaching out. I hope you are doing well. I see that your gateway was working fine, and now it's no longer working as expected. I understand you aren't able to see the network on any of your devices. I took a look at the device and your network, which both look solid. Can you tell me more about any troubleshooting you've tried on your end? Do you have any devices connected directly to the gateway having any issues getting online?
XfinityVianney
Official Employee
•
2.2K Messages
22 days ago
Hi, thank you for reaching out. I hope you are doing well. I see that your gateway was working fine, and now it's no longer working as expected. I understand you aren't able to see the network on any of your devices. I took a look at the device and your network, which both look solid. Can you tell me more about any troubleshooting you've tried on your end? Do you have any devices connected directly to the gateway having any issues getting online?
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