Need help in connecting a new remote to TV

Need a replacement remote for flex device and can’t find anywhere to order one

Hi folks - about 2 weeks into our new XR15 remote (new DVR as well). I'm noticing that our previous Xfinity remote (was it maybe an X5?) - I could pretty much aim almost "anywhere" to control our Samsung TV and Samsung soundbar volume. With this new XR15 - it is indeed aim anywhere for set top/DVR f

I am unable to set up a remote recording from my iPad for the U.S. Open this weekend on NBC. I want to record NBC from 1-9 PM EST on both Saturday the 17th and Sunday the 18th. Can you please help!!

Anyone else having an issue with the xfinity tv remote app? Guide won’t populate for hours now and customer service is useless. I’m on WiFI, have forced closed app, have signed out and back in. Problem happening on multiple devices

Do you think annoying your customers by making them constantly having to repeat voice commands because the remote doesn’t understand them is a good idea? Do you think annoying your customers by making them scroll down the guide through channels they don’t have or don’t like is a good idea? Do you th

I have paired my xr15 remote with my spectre tv and my Sony soundar. Now the tv won't turn on/off. I have tried all the fixes previously mentioned on this forum. Reprogram tv and skip sound option, using different codes, etc. Still won't work

My Xfinity x15 remote is not working. I changed the batteries I also did a factory reset the voice command is turned on and still is not working. Please send me a new x15 uq remote. Thank you, send to: Gerald [Edited: "Personal Information"]

When I go to set up the remote with the TV and soundbar it pairs with the TV right away, it then gives me the option to pair with an audio device. I select yes and select TCL. The second I select TCL it says unfortunately remote pairing isn't working, please try again later. I'm not sure how to fix

The XR15-UQ remote for my main X1 DVR box AX013ANM has needed factory reset using the method below dozens of times now since it was installed several months ago. Sometimes after the box has been unused for a few days or other times the next day after use. I've never had this problem before with the

So far, once I implemented steps I found in this forum, I have been able to get my xumo box up and running (and staying connected - for now) but the voice control for the remote does not work. Anyone else?

I just purchased my two year Xfinity package for a new location and after unpacking and plugging in my new 32" Samsung Smart HDTVs, I notice black lines on the right side, so I packed it up to return to Best Buy fir an exchange, but I must have also packed up my new Xfinity remote, although the thre

I have a Yamaha sound bar that I have the correct remote pairing code for, but can’t get to a screen where I can manually input it. I just upgraded my cable box and remote. In the past when I’ve changed out my remote or box I’ve been able to press a combination of buttons on my remote to get to the

Several times a day I can’t change channels and will get an error message, Rdk-03033 problem connecting to the internet or xre-03090 sorry there seems to be some trouble. If I wait a minute and try again it will work SOME of the time. Frequently I have to unplug the tv box to get things to work. The

My new remote won't make the final pairing with Samsung TV and denon receiver to control audio with remote, says "try again later". Tried 3xs .

My remote is stuck on one channel - I have replaced batteries and rebooted twice.

My xfinity x1 voice remote for last three days, if it sits idle for any extended period of time, when I try to use it again it just keeps flashing white, the whole remote and does not do anything. I just put new batteries in it a week ago. To get the remote to finally respond I have to remove and re

Voice remote does not on one tv. Also tried Multiview and the system said I needed a new box and I ordered it on the tv. I ordered a new box on tv. It never came

After an overnite maintenance restart my remote won't skip 30 seconds anymore. I tried to re-enable (exit-exit-exit-0030) that didn't work. I then tried to re-enable the 5 minute skip (exit-exit-exit-0050)then re-enabled the 30 second skip. still doesn't work. The voice skip works (mic-"skip forward