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Wednesday, January 31st, 2024
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My remote is stuck on one channel - I have replaced batteries and rebooted twice.
Responses
Official Employee
•
1.8K Messages
2 years ago
@user_abefk0 Can you try this link https://www.xfinity.com/support/articles/x1-remote-unpair as it will show you how to unpair your remote. Then you can pair it back. Let me know if this works.
XfinityShawn
Official Employee
•
1.8K Messages
2 years ago
@user_abefk0 Can you try this link https://www.xfinity.com/support/articles/x1-remote-unpair as it will show you how to unpair your remote. Then you can pair it back. Let me know if this works.
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