XR15 Remote Needs Factory Reset Continually
The XR15-UQ remote for my main X1 DVR box AX013ANM has needed factory reset using the method below dozens of times now since it was installed several months ago. Sometimes after the box has been unused for a few days or other times the next day after use. I've never had this problem before with the old X1 DVR box or any of the other wireless boxes in my house.
What is happening and why is it happening? I power on the TV and the screen says something like "remote not working?". The remote doesn't work and I go thru the process below and in 10 minutes it's back up and running again. The remote keeps getting unpaired from the box? How? Why?
As an aside, it really is a long, overly complicated process the box goes thru just to repair the remote. The box appears to reload my entire account information when all I need to do is repair the remote. Most of my settings are carried thru but there's about 5-6 of them which never are returned to how I had them and I have to go thru preferences and change them all back.
"Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
- Press 9-8-1.
- The LED will blink blue three times to indicate that the remote was reset.