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user_vah28z
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Friday, March 1st, 2024 9:05 PM

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xumo remote voice control

So far, once I implemented steps I found in this forum, I have been able to get my xumo box up and running (and staying connected - for now) but the voice control for the remote does not work. Anyone else? 

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5 months ago

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XfinityMartyR

Official Employee

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1.6K Messages

10 months ago

 

user_vah28z 

If your voice commands aren't recognized, make sure you're speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Voice (Microphone) button until you're done talking. If you're still having trouble, consider whether there are other sources of noise near you that may be interfering with your voice commands.

The battery levels in your remote could also have an impact on voice commands. To check your battery level, visit the About section of the X1 Settings, Xumo Stream Box Settings, or Flex Settings menu. If your battery level is red or yellow, try changing your batteries. If your remote has low battery power, you’ll see a notification that says, “Voice Commands cannot be processed due to critically low remote battery.”

 

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user_vah28z

6 Messages

I could not find where to check battery level with my xumo box. Also, how do you access the battery compartment?

9 months ago

XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_vah28z, Thanks for your patience while waiting for a response. Would you mind providing a picture of your remote? The feature for checking on the remote battery level is only supported by specific models.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

0

user_vah28z

6 Messages

Well I tried to attach a picture but it said “file attachments not allowed”.

mine has the red +, green home and blue voice buttons.

9 months ago

0

XfinityMartyR

Official Employee

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1.6K Messages

user_vah28z No worries about the picture, thank you for the description of the remote! To remove the battery cover, you should be able push the battery cover down and slide it off the remote. If the batteries check out, you can try resetting the remote. Resetting the XR100 Remote could help resolve most issues with pairing.
 
To reset:

Hold the ← and + buttons on the remote until it beeps.
Press 9, then 8, then 1.
Wait for the confirmation beeps to finish resetting the remote.
Press the voice control (microphone) button while pointing at the TV Box.
Follow the on-screen steps to complete the setup.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_mzx98r

1 Message

7 months ago

How to connect a Bluetooth speaker to the xumo box 

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XfinityBenny

Official Employee

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682 Messages

@user_mzx98r The box will connect to the TV through the HDMI cable for sound and video. If the box doesn't have any Bluetooth radio features in the settings, you can still connect your device to the TV and enjoy high quality sound on it or any amplifiers/sound bars. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

0

tf2132

New Poster

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3 Messages

6 months ago

does the xfinity XR15 voice remote work with the xfinity xumo stream box?

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XfinityThomasC

Official Employee

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2K Messages

Hello, @tf2132 Xumo from Xfinity (formerly Flex) does accept the XR-15 remote. To control the Xumo TV Box:

 

Press the voice button while pointing at the TV Box. Then follow the on-screen steps to complete the setup.

OR

  1. Hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.
  2. Put in the three-digit, on-screen pairing code.
  3. Once your remote is paired, follow the on-screen steps to set up power, volume and input control for your TV.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_9tdsai

1 Message

6 months ago

I am having similar problems with remote. Worked for a couple of days now when I press the microphone it says "Hello what would you like to do?" but when i speak nothing happens. Eventually it must time out and says "That didn't work. Press the voice button to try again." I have unpaired and repaired the remote numerous times. I have only had this for 1 week and NOT impressed. The flex box was much better.

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XfinityNicolas

Official Employee

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1.1K Messages

Hey user_9tdsai, thanks for reaching out to Xfinity Support on our forums. I had it happen a while back and it was my batteries were just low enough it wasn't fully working. Have you tried replacing them since it started?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_fvtel7

1 Message

5 months ago

How do I turn off voice assist?

1

XfinityRichard

Official Employee

 • 

1.4K Messages

Hi there, @user_fvtel7 Thank you for taking the time to reach out regarding needing to turn off the voice assist. Since it's been a few days since you posted, were you able to get the voice assist turned off?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

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