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How do I track the status of my trade-in with Xfinity Mobile? (Answered)

If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. Good news — it’s easy to find out! After you order your new phone, you’ll get an email with the status of your trade-in. You can also

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Full voicemail menu for Xfinity Voice (Answered)

This article outlines the Xfinity Voice voicemail menu options you have on your home phone. Managing the Xfinity Voice voicemail phone map Click the voicemail menu to view the available options and their descriptions or dial *99 on your home phone to access voicemail Voicemail main menu options Keyp

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Comcast NBCUniversal is Your Home for Election Coverage

Xfinity’s New Multiview Experience Gives X1 Customers an Easy Way to Follow Election Night Coverage Across Broadcast Networks With Election Day quickly approaching, Comcast NBCUniversal is preparing to bring customers and citizens across the country reliable, comprehensive, and easy-to-access covera

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Get Xfinity Home in Spanish (Answered)

Learn how to display your Xfinity Home system in Spanish. All Xfinity Home customers can display the touchscreen and Xfinity Home app in Spanish. What you'll need Xfinity HomeAccess to your Xfinity Home touchscreenYour Master Keypad CodeAccess to the Xfinity Home app What Xfinity Home service am I u

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Arm and disarm your Xfinity Home system from the Xfinity Home app (Answered)

Learn how to use the Xfinity Home app to arm and disarm your Xfinity Home system. Did you know? You can add rules to arm or disarm your system at a time you choose and turn on lights if an alarm is triggered. What you'll need Xfinity HomeAccess to the Xfinity Home appA valid keypad code Difficulty E

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Adding Works with Xfinity devices to Xfinity Home (Answered)

Works with Xfinity lets you link compatible smart home devices to your Xfinity Home Security system, so you can control them from the Xfinity Home app. You will need: Xfinity Home Security service.The Xfinity Home app.A compatible device, installed and activated according to the manufacturer's instr

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How to get an Xfinity Home yard sign? (Answered)

Learn how you can get an Xfinity Home sign for your yard. How to get a yard sign If you're an Xfinity Home Secure customer in select areas and didn't receive an Xfinity Home Yard Sign when your services were installed or need a replacement sign due to damage, you can pick up an Xfinity Home Yard Sig

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Remove a lock from Xfinity Home (Answered)

Learn how to use your Xfinity Home touchscreen to remove a Lock from your Xfinity Home system. What you'll need Xfinity HomeAccess to your touchscreenYour Master Keypad Code Difficulty Easy Removing a lock On your Home screen:Swipe up to open the dashboard (if applicable), tap the gear icon, then ta

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Xfinity Home zone configurations (Answered)

Learn how Xfinity Home uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. What is a zone? A zone is an area covered by an individual sensor or detector and given a descriptive name by the technici

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XRE-00250 - Something is not quite right (Answered)

Learn how to resolve the XRE-00250 error code. Message XRE-00250 is caused by a device being removed from the account. "Something is not quite right. Please chat with us at xfinity.com/chat or give us a call at 1-800-XFINITY.” Common solutions Did you know there’s a simple way to resolve most issues

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Manage your mobile contact number in the Xfinity app (Answered)

Use the Xfinity app to manage the mobile contact number associated with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and tap the Account tab at the bottom of the screen.Tap Account settings. Tap Xfinity ID and s

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ANSWERED: How to set the brightness on your X1 TV Box

Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the Power button and time display lights on the front of your X1 TV Box.Device lights To access Device Settings: Using the remote, press the xfinity button.Use the left arrow or right arrow button to highlight Settings (the

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Why won't my mobile device activate? (Answered)

Activating your device is easy, but sometimes there can be issues. We'll help you get it working. Having trouble setting up your mobile device? Here are a few things to check: Select Set Up Over WiFi when activating your device.Confirm that "Xfinity Mobile" appears at the top left of the home screen

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Xfinity Mobile FAQs (Answered)

Find answers to your questions about Xfinity Mobile. FAQs What is Xfinity Mobile? Exclusively for Xfinity Internet customers, Xfinity Mobile connects you to the most reliable 5G network nationwide. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. With

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ANSWERED: Accessibility help videos on how to assist X1 customers with disabilities

Learn how to find help videos about accessibility features that empower our customers with disabilities. This includes some videos with American Sign Language and some that are scripted with our customers who are blind or have low vision or a visual disability in mind. Accessibility help videos on X

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Home Shopping Network (HSN) Shop by Remote Feature Sunset

As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your

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Troubleshoot scenes in the Xfinity Home app (Answered)

Learn what to do when you have a problem with your scenes in the Xfinity Home app. What you'll need: Xfinity Home or Xfinity InternetAccess to the Xfinity Home app I can't create scenes Verify that your mobile device is running the minimum operating system (or higher) necessary to support scenes: Ap

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ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?

Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control over what inbound traf

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Expert Week – Expert Stats

Our Experts provide a wealth of knowledge and expertise to the forum. Like the true MVPs they are, we would like to spend day 3 of our Expert Week highlighting some of our team’s collective forum stats. Total New Posts: 19K+ Total Replies: 219K+ Likes Received: 17K+ Authored Marked Accepted Solution

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Controlling Works with Xfinity Devices in Xfinity Home (Answered)

Works with Xfinity allows you to control compatible smart home devices directly from the Xfinity Home app. Controlling Works with Xfinity Devices Xfinity supports the primary functions of Works with Xfinity devices. For more information on how to control your devices, see: August LocksCarrier Cor Th

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