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ANSWERED: What is Xfinity Home?

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

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 • Home Security & Control

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ANSWERED: How to Troubleshoot Your Voice Service with the Xfinity My Account App

Having an issue with your Xfinity Voice service? Use the Xfinity My Account app on your Apple or Android mobile device to view self-help options or request further assistance. Device Self-Help Information and Troubleshooting Guides You can access self-help information and troubleshooting guides fo

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 • Mobile Apps

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ANSWERED: How to restart the Xfinity Home touchscreen?

Resetting a Frozen Touchscreen Screen Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.What You'll Need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Stati

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 • Home Security & Control

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ANSWERED: Amazon Prime Video on Xfinity X1

Watch your favorite Amazon original content, including The Marvelous Mrs. Maisel, The Man in the High Castle and The Grand Tour, along with the full Prime Video library — directly on your X1 or Flex streaming TV Box with Amazon Prime Video. To access the Prime Video app o

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 • TV

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ANSWERED: How to fix the Xfinity voicemail messages indicator always on

Question Our voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please   Answer ***Created by our Community***   1. Go Here:  https://connect.xfinity.com/voice/settings/voicemailindicator 2. Login with your Comcast credentia

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 • Phone

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ANSWERED: What are the different roles in Xfinity My Account?

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to th

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 • Internet

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ANSWERED: Xfinity Stream Minimum Requirements

Xfinity Stream App Learn which devices are compatible with the Xfinity Stream app, and see the Xfinity Stream app requirements for streaming or downloading programs. Note: The Xfinity Stream app is available to all customers with Xfinity service. Features vary depending on your services. Android

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 • Mobile Apps

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gue

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 • Internet

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ANSWERED: How to change the Daily Update Time on your Xfinity X1 box

Question I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as D

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 • TV

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up ov

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 • My Account

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ANSWERED: What happened to FM radio stations on my Xfinity TV

Question Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels? Answer  We sincerely apologize for any inconvenience this

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 • TV

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p

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 • My Account

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ANSWERED: What are xFi Active Time Limits and how does it work

Active Time Limits An Active Time Limit provides the ability to set time limits for profiles on your home network to help your family promote healthy Internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi

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 • Mobile Apps

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &am

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 • Internet

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ANSWERED: How to pair and install your Xfinity Home cameras

Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system.What You'll Need Xfinity Home The complete kit for the camera you want to install Access to your security router or gateway device Access to your touchscreen Your Master Keypad Code DifficultyMedium Pairing

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 • Home Security & Control

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see below for instructions on how to find a modem compatible with your services. Wh

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 • My Account

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ANSWERED: How to change your Comcast billing date

Question How do I change my Comcast billing date?  Answer  If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Xfinity Forum Billing board. **Note**: Please don't include any perso

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 • My Account

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ANSWERED: How to access Xfinity My Account app

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

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 • Mobile Apps

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Set Up the Xfinity TV Remote App Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. Setting up the Xfinity TV Remote App Download the Xfinity TV Remote app from the iTunes App Store 

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 • Mobile Apps

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