Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (167)
Pinned
Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address added to the accoun
Articles
•
Sign-In and Account Management
Closed
ANSWERED: How to Export/Import NSS Identity Safe Data
***Created by our Community Experts*** EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log
Articles
•
Internet
Closed
ANSWERED: Thermostat Scheduling Available in the XFINITY Home App
Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it.Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Thermostats, but you can l
Articles
•
Mobile Apps
Closed
ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?
***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sig
Articles
•
My Account
Closed
ANSWERED: How to Pay Your Bill Using Apple Pay?
You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.
Articles
•
My Account
Closed
ANSWERED: Looking for the SEC Network or the SEC alternate channel(s) in your area?
Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a
Articles
•
TV
Closed
ANSWERED: How to simplify your Xfinity WiFi
Xfinity xFi Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network — for the ultimate connected experience. Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two se
Articles
•
Internet
Closed
ANSWERED: What is Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely
Articles
•
Home Security & Control
Closed
ANSWERED: Obtén tu menú X1 en español (How to get your X1 menu in Spanish)
Cambio del idioma del menú de X1 a través del menú de ConfiguraciónTo get to Menu Language Settings:Presiona el botón xfinity en tu control remoto.Usa los botones de flecha hacia la derecha y flecha hacia la izquierda en tu control rem
Articles
•
TV
Closed
ANSWERED: How to filter the On Demand Menu on X1
In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the right arrow or&nb
Articles
•
TV
Closed
ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast
***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a
Articles
•
Internet
Closed
ANSWERED: How to access the Xfinity app
Downloading the Xfinity App Visit our apps page to download the Xfinity app. You can download the latest version from Apple App Store or Google Play. Using the Xfinity App Eligibility The Xfinity app is available for all Xfinity Voice, TV, Mobile and Internet customers
Articles
•
Mobile Apps
Closed
ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box
Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment. Access the Self Help Screen To access the Self Help screen: Press the Men
Articles
•
TV
Closed
ANSWERED: Xfinity Stream Minimum Requirements
Xfinity Stream Portal Minimum System Requirements Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements.Hardware 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor 128 MB RAM Video card with 64 MB
Articles
•
Mobile Apps
Closed
ANSWERED: How to Prevent an Xfinity Home False Alarm
False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips To Prevent False Alarms Know your system. Read the Get
Articles
•
Home Security & Control
Closed
ANSWERED: How to use Xfinity X1
X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! Wi
Articles
•
TV
Closed
ANSWERED: Xfinity On Demand Error Codes and Troubleshooting Steps
When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t
Articles
•
TV
Closed
ANSWERED: Comcast's Terabyte Internet Data Usage Plan
Question How does the Xfinity Internet Data Usage Plan work? Answer The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will
Articles
•
Internet
Closed
ANSWERED: How to get iHeartRadio on Xfinity X1
The iHeartRadio app on X1 allows you to listen to music from your favorite artist radio or from more than 800 live radio stations over a range of genres, including Pop, Country, Hip-Hop, R&B, Alternative, Rock and more.To use the iHeartRadio app on X1, you'll need: A compatible X1 TV Box (RNG15
Articles
•
TV
Closed
ANSWERED: Troubleshooting Gigabit Internet Speeds
***Created by our Community Experts*** 1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networ
Articles
•
Internet