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Use real-time text (RTT) on Xfinity Mobile (Answered)
***Updated 6/2/2026*** With standard text messaging, you have to type out your entire message, hit send, then wait for a reply. But with RTT, your text is sent as soon as you type it. No more waiting for a response! With a phone that works with RTT, you can call almost anyone else who can make and r
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Xfinity Mobile
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What to do if your Xfinity TV or Internet is out (Answered)
***Updated 5/28/2026*** If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for repo
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Internet
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Welcome to the new Xfinity Forum
You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil
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Announcements
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Xfinity Voice — Voicemail capacity (Answered)
***Updated 8/31/2026*** With Xfinity Voice, there are limits to the amount of voicemails you can keep and how long you can keep them. Learn more about those limits. Voicemail capacity Your Xfinity Voice voicemail inbox can store 10MB of audio. This is about 85 minutes. Once you reach this limit, cal
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Phone
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Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed
We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do
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Announcements
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Manage your mobile contact number in the Xfinity app (Answered)
***Updated 6/8/2026*** Use the Xfinity app to manage the mobile contact number linked with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and password.Tap the Account tab at the bottom of the screen.Tap Account se
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Xfinity Mobile
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How do I track the status of my trade-in with Xfinity Mobile? (Answered)
***Updated 6/15/2026*** If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. Good news — it’s easy to find out! After you order your new phone, you’ll get an email with the status of your
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Xfinity Mobile
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Gigabit x10 system requirements for Xfinity Internet (Answered)
***Updated 5/25/2026*** To have download speeds up to 10 Gbps, there are unique requirements for your desktop or laptop's operating system (OS), processor, memory, Ethernet connectivity and the browser you use. For information on the minimum system requirements needed for Xfinity Internet service, p
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Internet
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Full voicemail menu for Xfinity Voice (Answered)
***Updated 8/31/2026*** Using voicemail withXfinity Voiceis easy. See the details below for the menu options for your home phone. Manage the voicemail phone map Click the voicemail menu to view the available options and their descriptions or dial *99 on your home phone to access voicemail Main menu
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Phone
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NOW Mobile FAQs (Answered)
***Updated 6/17/2026*** An affordable new product from Xfinity, NOW Mobile offers an incredible value on unlimited 5G data, for $25 per month per line of service, with options to bring your own device (BYOD) or choose a new one. This article includes answers to FAQs about NOW Mobile. For more on NOW
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Xfinity Mobile
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Upgrade your phone with Xfinity Mobile’s Mobile Plus or Premium Unlimited service: Upgrade anytime (Answered)
***Updated 6/23/2026*** Xfinity Mobile customers with Mobile Plus or Premium Unlimited service may qualify to upgrade their phones anytime with a guaranteed device discount. Tablets and smartwatches are not eligible at this time. Upgrade anytime eligibility To qualify for an upgrade anytime, you mus
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Xfinity Mobile
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Use the Xfinity Voice Call Forwarding feature (Answered)
***Updated 8/31/2026*** Xfinity Voice offers flexible call forwarding options to help you manage incoming calls. Whether you want to forward all calls, specific calls, or use multiple numbers, this guide walks you through the setup process using the Xfinity website or app. Xfinity Voice supports thr
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Phone
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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)
***Updated 6/17/2026*** If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails.
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Xfinity Mobile
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What is Internet Protocol, version 6 (IPv6)? (Answered)
Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6
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Internet
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ANSWERED: How to protect yourself from fraud?
We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second a
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Internet
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How do I cancel my Xfinity Mobile service? (Answered)
***Updated 6/8/2026*** Xfinity won't be the same without you! If you really want to cancel your service, here's how. If you want to completely stop your service and aren't transferring your mobile number to another service provider, contact us. If you have questions about cancelling your other Xfini
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Xfinity Mobile
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How to bring your own device (BYOD) to NOW Mobile (Answered)
***Updated 6/23/2026*** BYOD and update your network to NOW Mobile. Keeping your phone number You can keep your current phone number when joining Xfinity Mobile. Xfinity accepts phone numbers from all service providers. You just need some account details from your previous service provider. Go to Ca
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Xfinity Mobile
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Energy usage of your internet equipment (Answered)
***Updated 5/28/2026*** The chart below provides information about the energy efficiency of Small Network Equipment (SNE) models, such as internet modems and routers, that have been purchased or sold through to customers by Comcast since January 1, 2015 for use with its residential broadband interne
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Internet
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ANSWERED: How can I stay online during network and power outages?
***5/28/2026*** During a network outage, the Xfinity Pro WiFi Extender automatically switches from broadband to cellular 4G LTE connectivity, and when activated, internet speeds will be reduced to speeds up to 30 Mbps download/7 Mbps upload. Actual speeds will vary and aren't guaranteed. Your Xfinit
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Internet
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Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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