As part of our commitment to our customers, we may at times require you to update your password for account protection.    When resetting your password, be mindful of the following:    The Primary account holder can request a mobile number or non-Comcast email address added to the accoun

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​ ​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log

Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it.Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Thermostats, but you can l

***Created by our Community Users*** Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sig

You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.

Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a

​ ​ ​Xfinity xFi ​​Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network — for the ultimate connected experience.​ ​ ​ ​ ​ ​Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two se

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

Cambio del idioma del menú de X1 a través del menú de ConfiguraciónTo get to Menu Language Settings:Presiona el botón xfinity en tu control remoto.Usa los botones de flecha hacia la derecha y flecha hacia la izquierda en tu control rem

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the right arrow or&nb

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a

Downloading the Xfinity App Visit our apps page to download the Xfinity app. You can download the latest version from Apple App Store or Google Play. Using the Xfinity App Eligibility The Xfinity app is available for all Xfinity Voice, TV, Mobile and Internet customers 

​Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.​​ ​ ​ ​ ​ ​ ​Access the Self Help Screen​ ​ ​ ​To access the Self Help screen:​ ​ ​ ​ ​ ​Press the​​ ​​Men

​​​​Xfinity Stream Portal Minimum System Requirements​ ​ ​ ​ ​ Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements.Hardware 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor 128 MB RAM Video card with 64 MB

​​​​ False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips To Prevent False Alarms Know your system. Read the Get

​X1 Overview and User Guide​ ​ ​ ​Xfinity X1 is simply extraordinary!​ ​ ​ ​ ​ ​ ​ ​ ​ ​ What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! Wi

When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

The iHeartRadio app on X1 allows you to listen to music from your favorite artist radio or from more than 800 live radio stations over a range of genres, including Pop, Country, Hip-Hop, R&B, Alternative, Rock and more.To use the iHeartRadio app on X1, you'll need: A compatible X1 TV Box (RNG15

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​ ​It's a good time to replace your Ethernet cables; Cat6 preferred.​ ​If your speeds are good, concentrate on router/networ