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Comcast Line Removal to facilitate FPL Pole Relocation

I am a contractor working on a roadway project for the City of North Miami Beach Project. There is an existing wooden FPL pole that needs to be relocated as part of that project.  FPL will not move the pole until Comcast and ATT has removed their lines.  ATT is currently working on doing

Question

 • Customer Service

29

2

0

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cancel services

Why is it so difficult to cancel services? Bad user experience and bad business practice. Please contact me directly.

Question

 • Customer Service

30

1

0

Accepted Solution

Closed

How to use eSim as second number from GSM(T-Mobile or AT&T ) in Xfinity iPhone device

Hi, I'm using Xfinity locked iPhone 13 Pro max with Nano SIM. I would like to use eSim as second number from different carrier(GSM - T-mobile or AT&T). Please tell me whether its eligible to use and procedure to activate. TIA

Question

 • Xfinity Mobile

3.3K

11

0

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Charged for closed account

I'm moving and my old account was supposed to be closed on 6/15/22. On 7/3/22 I was charged $80 for the old account. I called and talked with customer support and was told it would be refunded back to my card in 3-5 business days, and it hasn't. Can someone help me with getting it refunded?

Question

 • Billing

30

1

0

Accepted Solution

Closed

TiVo Bolt v58 error all channels

My TiVo Bolt has been working great for 3 years. Suddenly yesterday afternoon I get channel not authorized v58 error on all channels.  My account is paid up to date, and my wife and I have called 5 times for support, including the cablecard support line, only to be hung up on when being transf

Question

 • Channels and Programming

44

1

0

Accepted Solution

Closed

Returning equipment

I’m getting a charge on my bill for unreturned equipment. Where do I return it? Once I return it, will my bill be reduced?

Question

 • Billing

54

2

0

Accepted Solution

Schedule professional installation

Our home does not have any cable. I didn’t realize this when I ordered the equipment.  House us old.  Never had cable.    We need to schedule installation of cable into the house.   equipment is ordered and should be here in 3-5 days.   Please advise who to contact to

Question

 • Customer Service

91

3

0

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Promotional Packages for Existing Customers

Hello. Earlier this year, my Triple Play package came to the end of its 2-year contract, and the discount went away.  Around the same time, package prices were increased, resulting in a difference of almost $40 per month.  So I had previously got in contact with agents here to inquire abo

Question

 • Billing

57

1

0

Accepted Solution

Cancel TV package to internet only

I don't watch any of the channels and I really need to lower my bill. How do I do that? Thank you! ETA I just barely don't qualify for that $30 discount or plan so that won't help, just in case someone was going to suggest that. Thanks again!

Question

 • Customer Service

32

1

0

Accepted Solution

Closed

Cancel a specific sports team reminders

I placed a reminder for a specivid sports team with my remote. I no longer watch the team and want to cancel the reminder, but I can't find where it is located to do so. I tried looking them up on NBA pass, but I am not getting to the screen that allows me to cancel the reminders because it only

Question

 • X1

569

3

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Moving to Florida Community, HOA Has Comcast... What to Do?

Hi we are moving to a gated community in Florida which offers Xfinity thru HOA. House in NJ is sold and will close in August. How do we transfer New Jersey account to Florida?? We do not want to loose email addy or info stored online.  Any advice on how to handle this would be appreciated. Tha

Question

 • Customer Service

88

2

0

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Showtime subscriptions

showtime shows up on my monthly bill but im not even subscribed to it

Question

 • Flex

20

1

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4K tv box

I have a 4K TV and I need an XG1v4 TV box to view 4K on my  4K TV?

Question

 • X1

96

1

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Desperately need payment extensions

I just realized my internet was off. I just need until my check goes in on Thursday morning & will pay my entire balance. I work solely from home. I'm kind of new to Xfinity and have never had to have an extension. Can anyone help me? Or will Xfinity not do extensions once service is off 🥺

Question

 • Billing

31

2

0

Accepted Solution

Question about GHZ separation

Hey, so I’m thinking about separating the 2.4 GHZ and 5 GHZ networks so it can work with an older device (Nintendo Wii). If I keep all the login info the same for the 5G would it theoretically not sign me out on all my devices? Thanks!

Question

 • Your Home Network

34

1

0

Accepted Solution

Direct Message Xfinity Support

I am hoping to activate direct message so I can have a ticket opened. I believe I have to post once before the peer-to-peer messaging option is enabled on my account? My welcome kit / modem appears to have been stolen off my porch after delivery but before I was able to retrieve it. Thank you!

Question

 • Customer Service

63

2

0

Accepted Solution

Data Usage Period

Xfinity Employees and Forum Users, Last year I found a third party website that stated when Xfinity started the data usage clock each month. I was never able to find the answer any where on Comcast/Xfinity websites. Today, I cannot find the information on first or third party websites. What I

Question

 • Your Home Network

74

4

0

Accepted Solution

Purchasing my own modem, problem with cable boxes?

I have an XB6 now and I was considering buying my own Arris T25 and TP Link router. I see on the Xfinity app my Arris XG1v4 4K cable box connects via Moca.  It does not look like the T25 has Moca.  Will this be a problem for watching cable on that box?My other cable boxes are the Arris Xi

Question

 • Your Home Network

89

3

0

Accepted Solution

Change Move Date

I want to change my move date but the assistant keeps sending me in infinite loops.

Question

 • Customer Service

25

1

0

Accepted Solution

Xfinity stream beta app on roku tv error TVAPP-00500 no live tv

I have a 32” TCL Roku tv. I was able to successfully watch live tv through the beta app until this morning. It was working fine yesterday. This morning no love tv. I get the following error: It looks like your plan doesn’t include any channels. (Error TVAPP-00500). This is incorrect. I pay $25

Question

 • Xfinity Stream Website

272

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