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How can I get to talk to a real person to solve my service problem?

I am paying for stream service to watch TV online. However, for the last 3 days the stream service is not working. The message asks to clear the browser's cache (Error TVAPP-00114). After clearing the cache, nothing changes. Logging in from a different computer or browser says that I am not an Xfi

Question

 • Customer Service

157

2

Accepted Solution

Xfinity Mobile To Xfinity Mobile User Issues Not Receiving Texts Or Calls Only To 1 Specific Person???

This is a bit of a strange issue so I'll do my best to describe it. I have been an Xfinity Mobile user since September 2021, having switched from Tmobile to Xfinity Mobile.  I use a Samsung S21.  I've been satisfied so far and have not had any issues and I also kept the same phone number

Question

 • Xfinity Mobile

282

3

0

Accepted Solution

Slow Download Speed on Dell

I pay for 600Mbps. Everything works fine on my network except 2 Dell computers (1pc & 1 Laptop)  They both only show about 50Mbps download.  They have the correct upload speeds.  I have already removed the Smartbytes programs.  Before that I couldn't even get to 50mbps. 

Question

 • Your Home Network

91

2

0

Accepted Solution

My TV’s are losing the color on apps and the guide channel numbers

Every evening and now this morning the apps have no color or names. Guide has no numbers or names. Now every TV, gets horrible at night. Have rebooted everything. I pay for largest EXTREME PACKAGE plus every TV option but Showtime. Even playing a recording I can’t see the colors at th

Question

 • X1

165

2

0

Accepted Solution

Moca

A device on my gateway is logged into Moca, problem is I have no Ethernet plugged into any of my devices. So I am unable to unplug Ethernet and remove device in admin site. I get very slow speeds and what not but I have disconnected every device in my home done factory resets but device always is ba

Question

 • Your Home Network

81

1

0

Accepted Solution

Closed

"This channel is temporarily unavailable" message

Hi, I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved?Thanks

Question

 • Channels and Programming

7K

19

0

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xFi panel showing "Ghost" Devices

Earlier I accidently connected the same PC to the gateway with two different methods (Ethernet and Wifi). Now the xFi panel is showing two "ghost devices" with the same MAC address I can't get rid of. They are disconncted and off but they still are shown as Online by xFi. I factory reset the gateway

Question

 • Xfinity App

86

1

0

Accepted Solution

Samsung Galaxy S22 Ultra Unlocked

I'm currently using an unlocked Samsung Galaxy Note 10+ that is working fine on the xfinity mobile network. It was a bit of a pain because I had to buy a cheap $90 Motorola phone from Xfinity and Sim-swap but it's been working fine since. I tried to pre-order the Samsung Galaxy S22 Ultra through Xf

Question

 • Xfinity Mobile

1K

4

Accepted Solution

Closed

Motorola MB8611 intermittent disconnect

I have 1200 Mbps service. Xfinity upgraded my service from 1000 Mbps and I started to have the connection drops. I had an Arris SB8200 modem when the disconnects started to occur. When I started to research the issues I saw that the SB8200 modem is not supported with the 1200 Mbps service. So I repl

Question

 • Your Home Network

244

5

0

Accepted Solution

Xfinity Stream: Language changes while casting to tv

Xfinity Stream: Language changes upon casting and in the app I selected the movie Dune and hit play in the app and it played in English. I cast it to my television and it switched to Spanish. Wth! I look back on my iPhone and it switched from Dune to Duna… My iPhone and TV settings are all Engli

Question

 • Xfinity Stream App

689

8

Accepted Solution

Cannot log in on website (Hmm, the page didn't load correctly) or mobile app (Access not Authorized)

I'm a new customer, but have not been able to log in via the website or app. I had to call into customer service to complete the order process because of the errors I was getting during the online ordering process. Now I cannot log in anywhere. When I click on my name in the top right corner of t

Question

 • Sign-In and Account Management

103

1

0

Accepted Solution

Charged after I cancelled act & returned equipment

On 2/23 I cancelled service effective 3/2. Xfinity drafted $88.61 for full month on 3/9. Since my account is cancelled, Xfinity auto-answer system doesn't recognize my account number or contact info so I cannot get to customer service and get a refund. Had no intention of “loaning” Xfinity $88.61.

Question

 • Billing

66

3

0

Accepted Solution

CBS NCIS On Demand S19E14 not available for free

Other recent S19 episodes are free, as usual.Please fix this.Thank you.

Question

 • On Demand

131

3

0

Accepted Solution

need to update equipment

Hi, Our equipment for Internet and TV is many years old, and the cable modem seems to be failing. How can I have these updated? There are so many devices, we need someone to come out rather than trying to do it ourselves. Thank you.

Question

 • Customer Service

59

1

0

Accepted Solution

parental pin code reset on Xfinity stream Beta app using a Roku device on a Samsung smart TV

This device does not show up under list of devices under "profile" page to go change setting. Any idea how to reset this one parental pin ?

Question

 • Xfinity Stream App

42

2

0

Accepted Solution

Rising Costs

My bill has gone up $30 since December and I'm almost priced out of the service. I tried the change plan button on my account but nothing is being offered but a phone number to call.  Would someone be able to look at my account and see if there's anything that can be done?

Question

 • Billing

17

1

0

Accepted Solution

Closed

Internet disconnects multiple times daily

Hello all. I have been having multiple internet drops/latency issues throughout each day for about 2 months now. I initially factory reset my gateway and just had a technician come out today and he replaced some damaged lines at the tap as well as the line coming straight to my gateway and as I sat

Question

 • Your Home Network

180

4

0

Accepted Solution

Email

Comcast email is full! What do I do?

Question

 • Email and Web Browsing

81

1

0

Accepted Solution

Closed

email not working

I have a long not logged into email account. I understand the rule and have logged in last week trying to use it and I can send emails from the comcast.net address but I can not receive any emails to that address. When I log in to email, the inbox is empty. I have tested this against a couple of

Question

 • Email and Web Browsing

338

3

0

Accepted Solution

Closed

DOCSIS 3.1 Downstream Dropping, Event Type Codes 20 and 22

For a few months now, my modem (Arris Surfboard SB8200) has been dropping DOCSIS 3.1 downstream connection and reverting back to 3.0. I've been trying to troubleshoot but can't seem to find anything else I can do in my setup to fix it.  When I first started looking into it, I was seeing an inc

Question

 • Your Home Network

153

4

0

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