@user_ovs4at To speak with a representative you would need to use our main number 1-800-934-6489 and navigate through the prompts to get connected. Our team can assist with Xfinity questions and concerns as well. Please provide us with some details about your inquiry.
You'll want to respond to the prompts appropriately and follow all of the instructions provided with the prompts. Another great option to work with one of our representatives would be to use our Xfinity Assistant and get connected to a representative through live chat. Our team is also able to take you into DMs if we need to discuss account details or make changes. Let us know how we can provide you assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Xfinity has the WORST customer service. They put you in a call loop and the automated system hung up on me THREE times just trying to get to a representative
Hi there @ijjlkkl. I am sorry to hear you have been having troubles with getting a live representative over the phone. You are in the right place and we are happy to assist you with any Xfinity service related questions. How can we assist you today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Really, the system and customer service sucks ! MAYBE get to talk to a live pets after 45 minutes who can’t speak English and can’t solve your issues ! The worst customer service of any business I have ever dealt with, congratulations
This is ridiculous. I’m literally trying to speak to a live agent and I can’t all I have. Is this stupid AI chat and I’m just so annoyed. I need to speak to a representative. Why can’t I do that? this is insane
user_vf1osg Thanks for your comment. I'm sorry to hear the chat is not helping. How can we be of assistance?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I asked to speak to a live representative and all you guys keep telling me is to pay my bill. I know that already I need more assistance than just telling me that my bill is disconnected. This is so annoying and so unprofessional in so many ways like how unhelpful is this stupid chat this chat is not helpful at all
I just spent a half hour trying to get someone through the phone and through the assistant. The assistant cannot help me. The phone tree doesn’t have the option I need. Saying representative and pressing 0 does nothing. This is seriously ridiculous.
user_prnw6m if you pick the best matching option and let each selection play out you will be able to talk to a specialist. You can also use the Xfinity Assistant to get support https://www.xfinity.com/xfinityassistant or feel free to create your own public post. We want to be here to help all our customers in as many ways as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ngu67a Welcome to our community forum! You've reached a team of experts and we have all the tools available to resolve any questions or concerns you have about your Xfinity experience. What's going on with your Xfinity service? Please provide a description of your concern so we can work together towards a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I sent a direct message to you guys to Xfinity support and no one will respond to me. The ai assistant will not connect me to any live agent. I REALLY need to talk to a human being PLEASE!
That the fake typing sound in the background of a 2009 Chatbot is insulting to the caller. How embarrassing for the person that thought this was a good idea.
user_oxz40j To speak with a representative you would need to use our main number 1-800-934-6489 and navigate through the prompts to get connected. Our team can assist with Xfinity questions and concerns as well. Please provide us with some details about your inquiry.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityBradM
Official Employee
•
915 Messages
5 months ago
@user_ovs4at To speak with a representative you would need to use our main number 1-800-934-6489 and navigate through the prompts to get connected. Our team can assist with Xfinity questions and concerns as well. Please provide us with some details about your inquiry.
5
0
Gerry_D
Contributor
•
100 Messages
5 months ago
Good luck with that. Seriously.
1
0
user_vf1osg
2 Messages
1 month ago
This is ridiculous. I’m literally trying to speak to a live agent and I can’t all I have. Is this stupid AI chat and I’m just so annoyed. I need to speak to a representative. Why can’t I do that? this is insane
1
user_vf1osg
2 Messages
1 month ago
I asked to speak to a live representative and all you guys keep telling me is to pay my bill. I know that already I need more assistance than just telling me that my bill is disconnected. This is so annoying and so unprofessional in so many ways like how unhelpful is this stupid chat this chat is not helpful at all
1
0
user_prnw6m
1 Message
27 days ago
I just spent a half hour trying to get someone through the phone and through the assistant. The assistant cannot help me. The phone tree doesn’t have the option I need. Saying representative and pressing 0 does nothing. This is seriously ridiculous.
1
0
user_ngu67a
1 Message
26 days ago
Have issue and having a difficult time speak with agent
2
0
user_v466zh
1 Message
24 days ago
That the fake typing sound in the background of a 2009 Chatbot is insulting to the caller. How embarrassing for the person that thought this was a good idea.
0
user_oxz40j
1 Message
17 days ago
I must speak to a live person!
1
0