Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?

Upgraded to 800 Mbps for 55$ (I have email confirmation), I've been billed for 100$ for 3 months. Need help with resolving this and getting credit for the 3 months. I cannot afford this and already getting quotes for switching to other companies in my area. ridiculous that I can't even connect to a

I received a vm that my 50% promo rate would end today. Trying to talk to someone to find out if the call was real or not, but IMPOSSIBLE to talk to anyone. I swear if my rate does go up, there will be [Edited: Language] to pay and I'll yank my business. Sick, sick, sick of their bloody AI that save

I returned my xfinity equipment back in 2021 after I moved out of an apartment that included free cable and wifi (through xfinity). I returned the equipment to an xfinity store in 2021. It’s now 2025 and I am getting messages to return my xfinity equipment. Who can I call to remedy this? I am having

Hi, I’m writing this message to share the deeply frustrating and painful experience I’ve had with Xfinity, before I officially end my relationship with this service—forever. I’m taking a personal vow that neither I nor anyone around me will ever use Xfinity again. Here’s what happened: In August 202

For the past 2 weeks, I have been having frequent periods where I experience audio dropouts during meetings and delays while working on remote computers. At similar times my router will log a period of high latency. Between 1 and 3 times per day it also reports that the ISP has disconnected. I have

When I activated my two Xfinity Mobile lines, I was told over the phone that I would qualify for the BOGO promotion, which offers one line free for 12 months. After three days of struggling with activations and finally getting everything set up and working, I was then informed that I did not qualify

I recently upgraded to the Gigabit x2 plan. My device is a Motorola MB8611 DOCSIS 3.1, 32x8. The upload speed should have upgraded from 40mbps to 300mbps, but speed tests show it hard capped at 40 on devices that otherwise get ~1500mbps down. I have tried restarting the modem through the xfinity web

The pedestal at the end of our driveway has been damaged, and the cable wiring is now exposed to the elements. Currently, we are still receiving service.

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing added

Was wondering if I can get help with a payment arrangement I’ve been thru several agents via chat and none have been able to help since last night

This started around 12 February and I've not gotten any answers as to why. Prior to that date, I was getting 1375-1425mbps, no errors, no lag, etc. There was some workers, here, today, that replaced a large sized piece of equipment, outside, that'd gone bad, but after they'd completed their work and

I waited patiently for the survey after my lovely interaction with a CSR called Prajakta. So patient and so helpful! I’m truly sad I cannot give them the recognition they deserve. One of the all time best CSR interactions I’ve ever had. So shout out to Prajakta!!!!

As the subject line states I ordered a phone on 3/8/2025. Not to mention i had to go through the random inconvenience of the identity verification before processing the order. I only ordered the phone b/c also randomly my current phone stopped working on the Xfinity mobile network. Works fine on wif

I recently dropped my service from 600 down to 400 down. My bill was supposed to go down by $10 but it only went down $2. I made one other change and that was to my automatic payment, which I changed from my checking account to a credit card. Does anyone know if the automatic payment discount, which

I'm watching "Professor T" a fascinating crime series from Belgium on Walter P. Why aren't all the episodes available? Season 1 episode 12 is part 1 of "Murder by Numbers." Part 2 is not listed. I know it exists because I checked on Wikipedia. Also missing from Season 1 are episodes 2 and 10. Why? F

Can someone look at my account please and see if there are any ways to save some on my current plan?

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

I have an XB8 Gateway modem and Im trying to block a specific websites. I used the admin tool, entered the website, and selected "always", but it doesnt work. I have searched all over the Xfinity mobile app and cannot find a way to block specific site anywhere. Is there any way to make this work? Th

How do I contact a person to speak to verbally