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GAC family

I’m in the Cape Coral/ fort Myers FL area and can’t find GAC family. A commercial says it’s on 216 but it’s not. Can anyone help?

Question

 • Channels and Programming

3K

5

Accepted Solution

XR15 remote issues

XR15 remote navigation buttons are impossible to click. they don't budge unless you are pressing them hard.Is there a better remote that works with XG2v2-P Set Top box ?

Question

 • X1

20

1

0

Accepted Solution

Closed

Support ticket status

Hello, how can I check the status of my support ticket from the my account app? Thanks in advance!

Question

 • Customer Service

19

2

0

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Rewind, pause live tv

I have just replaced my old cable box with a new X1 box and when I try to rewind or pause I get XRE-00272 incompatable sd card message. I can't locate a place for a SD card. What am I missing? Rewind , Pause and fast forward functions are not working. Any ideas?

Question

 • X1

78

2

0

Accepted Solution

Closed

Transfer secondary email addresses from my account to the accounts of my kids

I know that this has been asked before, but I can't find anything specific to followup on. I have two secondary email addresses that belong to my sons and I want to have them transferred to their own Comcast accounts and no longer be associated with my account. I just got off a chat with someone who

Question

 • Sign-In and Account Management

37

3

0

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iphone 13 shipping delays

I ordered an iphone13 pro on October 5th. Today is November 22nd and my order still shows as a backorder.  Xfinity did charge me for the taxes and the first monthly payment.  What is taking so long??????

Question

 • Xfinity Mobile

32

1

0

Accepted Solution

Change shipping address for my starter package

How do I change the shipping address of the starter kit? I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process, but it should be pos

Question

 • Customer Service

28

2

0

Accepted Solution

Bad customer service & can’t get help

What a mess!?!? On November 14, I ordered Xfinity cable and internet at my home. I picked up the equipment the next day at your store on 355 North Federal Highway in Boca Raton. I paid $50 and had a balance of $85 to be paid on December 8th. I showed my driver license when picking up the equipment.

Question

 • Customer Service

71

4

0

Accepted Solution

No cable line to house

I ordered xfinity internet but found there is only phone line and no cable ran to my house. Can I get someone out to run a line for me?

Question

 • Customer Service

26

1

0

Accepted Solution

Closed

Unlimited Data Plan "Temporarily Unavailable"

I am attempting to add the option for unlimited data to my Internet plan ($30 with my own equipment) but I get redirected to a site stating that it is "Temporarily Unavailable." It looks like this is a common occurrence; is there someone that can add this to my account.   Thanks!

Question

 • Customer Service

37

1

0

Accepted Solution

Closed

Recipients not receiving email responses in threads

Starting at least 7 days ago, possibly longer, I am having email issues on my home WiFi. I receive them fine but the recipients do not receive my response. Even though I see them as sent. So I did my own investigating and realized last night it was received if I turned off my home WiFi before sendin

Question

 • Email

28

2

0

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Error code on tv

RDK 03036 how do I reset this.

Question

 • X1

23

1

0

Accepted Solution

Unable to access your account details

I just recently got an xfinity account set up, but immediately upon trying to access my account through the browser I’m given an error saying the page didn’t load correctly, and refreshing doesn’t help. Trying the app gives me the error you are logged in, but we are unable to access your account det

Question

 • Sign-In and Account Management

34

2

0

Accepted Solution

How do I request a cable box upgrade to 4K?

How can I upgrade an existing cable box from HD to 4K? That seems like a straightforward question. The online "assistant" can't seem to understand this question. All the Xfinity AI leads to frustration. I'm routed to add equipment - it's not an additional TV, which seems to be the only option availa

Question

 • Customer Service

204

1

0

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How do I change my move date?

I need to change my aervice move date. Been trying for a few days, phones are backed up and the assistant just keeps looping me to the same page, which just tells me to use the assistant. 

Question

 • Customer Service

21

1

0

Accepted Solution

Closed

Xfi advanced security blocking Facebook app

started experiencing issue with the Facebook app on my iPhone 12 in the evening on Saturday the 20th. I assumed it was just Facebook being Facebook. The issue persisted all throughout Sunday the 21st. On a whim I was googling the issue and after seeing the suggestion of turning off the wifi, I fou

Question

 • Xfinity App

42

2

0

Accepted Solution

Cannot get adequate help on chat regardless of need for chat due to disability..

I have had Comcast service for a while, enough time to have adequate notes of my need for resolving issues or speaking on my account via chat or email. Obviously email would be way time consuming so I usually opt for chatting. I don't opt for this route for fun as it takes as much time as a call wou

Question

 • Billing

23

1

0

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Sign in Help

When I try to login customer.xfinity.com, I encounter a partially loaded page followed by a pop-up that says A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later. I am then returned to the log-in screen. I

Question

 • Sign-In and Account Management

14

2

0

Accepted Solution

Why did my recording FAIL in the 8th inning of a 13 inning playoff game???????

I couldn't believe it! Red Sox vs Rays. 8th inning. Recording stopped. We weren't even home at the time of the live game, so we couldn't have bumped anything. Did this happen to anyone else???

Question

 • Channels and Programming

40

1

0

Accepted Solution

Closed

2.4 not working on router

i have a sengled hub that requires 2.4 i have reset router and device it cant find the router and it right next to it. i even added the mac address to the router and it cant connect it shows 2.4 is working on router.  i have had this hub for couple of years and never had problem getting it to

Question

 • Your Home Network

80

2

0

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