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Agent asked for 10 digits of my credit card

I contacted Xfinity chat support about a billing issue. I was to receive a credit back to the credit card on file.  As the agent was processing the escalation request, Trevor asked to confirm the last 4 digits of the credit card as well as the first 6 digits.  I have been asked for last 4

Question

 • Customer Service

83

1

0

Accepted Solution

Recently requested an XG1v4 but did not get a tracking number

I had requested a new XG1v4 in a chat with Xfinity and I was wondering if I could get a tracking number for the new DVR box? For some odd reason I have not gotten an email stating it had been shipped or not.

Question

 • Customer Service

23

1

0

Accepted Solution

Want to upgrade Cloud DVR to 150 hours, but no way to do so

Subject line says it all. The option "upgrade your DVR service from your X1 TV Box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan (located below the list of recorded programs)" as described on this page does not exist on my X1 box. There is no option to upgrad

Question

 • X1

111

3

0

Accepted Solution

I need to request a serviceability survey for my house.

I need to request a serviceability for my address it's a private residence. I have called Xfinity several times since I have moved in less than a year ago to see if they can provide service to my house. I've never really gotten a clear answer as to why they are unable to because there are houses and

Question

 • Customer Service

34

1

0

Accepted Solution

Closed

DVR start and stop times off

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no

Question

 • X1

515

13

Accepted Solution

Help with email

Email works on all my devices except iPad, only loads new email sometimes

Question

 • Email

74

2

0

Accepted Solution

auto pay discount

When I set up paperless billing I will get $5 discount. In order to receive another $5 discount I need to set up autopay thru the bank, my question is: does it has to be checking account or I can use saving account ? 

Question

 • Billing

81

3

0

Accepted Solution

Peacock

Peacock won’t load

Question

 • X1

106

4

0

Accepted Solution

Exchange modem

I recently obtained a new modem. Ever since then, my cable boxes have had problems connecting.  I have checked all of the coax connections and they are solid.  I have rebooted the modem.  Still, I get an error message from the box saying it can't access the internet.  However, I

Question

 • Customer Service

93

5

0

Accepted Solution

Closed

Re-add xfinity voice

I like to re-add voice : Xfinity Unlimited Select to my current internet plan. I am renting internet/voice equipment. I tried re-adding voice, but ran into some problems. Asking me do you want to rent equipment, when I already have it. And I will be using my current phone, this is a landline phon

Question

 • Customer Service

44

1

0

Accepted Solution

Closed

New limit on email exchanges? (Solved)

Each night I exchange emails with a friend. She would rather do emails than text.  We have been doing this for several years without issues. During the last month or so I am encountering an issue where after exchanging several email by replying back and forth, my replies are bounced back stati

Question

 • Email

115

12

0

Accepted Solution

power company cut the internet cable

The power company was digging a line for the neighbor and cut my internet cable. They did a quick fix that might last till i get someone out to do a proper fix.

Question

 • Customer Service

43

2

0

Accepted Solution

Closed

Every hour disconnect

Every hour to the minute I lose the internet and my TV, then I have to reboot the modem to get everything back and the exactly 1 hour again and everyth thing cuts aff again.

Question

 • Your Home Network

62

2

0

Accepted Solution

Using regular cable box on 1 of our 3 tv's

I just switched from regular xfinity cable to X1 and Internet. If I have a family member who hates X1 and the new remote, can I put the old box for regular cable tv back on his tv instead of returning it and put the new X1 boxes on the other 2 tv's?   Also, his tv has the primary box, wou

Question

 • X1

43

2

0

Accepted Solution

Make/Model of modem/router equipment provided by Xfinity to rent with an Xfinity Internet account

Let's say a customer signs up for Xfinity internet service. They agree to rent Xfinity modem and router equipment.  What specific make and model of modem and router will they receive?I am doing research comparing features and functionality of various xfinity-compatible equipment.  I would

Question

 • Customer Service

83

4

0

Accepted Solution

Closed

Eliminate "Add your mobile phone number" prompt

After not occurring for months, now, when I access my email via XFINITY.COM, I'm being intercepted with the "Add your mobile phone number" Per the information within Comcast, they request a recovery option, stating "private email or mobile phone". I've given the private email, but the sy

Question

 • Email

301

3

0

Accepted Solution

Closed

MLB Network Pixelated/Frozen In Central PA!

MLB Network has been frozen/pixelated in the Harrisburg PA area for a week or so now. Reset’s do not clear up the issue. Thanks

Question

 • X1

35

1

0

Accepted Solution

Streaming or watching live TV on iPad or iPhone the sound randomly goes off.

Streaming Xfinity or watching live on iPad and iPhone sound randomly goes off for a few seconds. This has been happening for 6 months or more. This does not happen on the DVR or watching live on the TV. Uninstalling and reinstalling the app does not work.  Upgrading to new OS does not work.

Question

 • Xfinity Stream Website

156

1

0

Accepted Solution

My TV freeze up

My TV keep freezing up

Question

 • X1

68

1

0

Accepted Solution

Internet Dropping Periodically (once or twice a week) or every 30 minutes sometimes

Hello, I have a NETGEAR Nighthawk Cable Modem WiFi Router Combo C7000v2 and running firmware V1.03.08 I have two issues that are happening: Scenario 1: The internet drops once or twice a week and I have to reboot the Netgear combo router/modem to get it back up. (been happening for more than 6 m

Question

 • Your Home Network

90

2

0

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