change number of rings in voicemail

Yes, I followed the first two steps, but I do not have those (or any options) under Advanced Call Forwarding. The only thing beneath the Activate box/button in the Advanced Call Forwarding section is the Selective Call Forwarding section - there is nothing in between the two. The word "Rings" is nowhere on my screen and there are no drop-downs. THAT is why I am so frustrated.

Here is the screen I see. I am logged in and my phone number shows to the left in my browser window.

Good morning @Liss60 We would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

There is NO option to change the rings.  It is absolutely INFURIATING that my 87 year old mother who is charged an obscene amount monthly cannot get her calls because she gets 3 quick rings!!! [Edited: "Language"]! She has broken her back and hip and you charge her close to $400 a month for ZERO service!!  COME ON!!!  You've got tons of complaints ... FIX THIS 

@MikeB39A​ Thank you for taking the time to respond, but the problem is that I do not have the drop-down menu under Advance Call Forwarding. There is nothing about Rings on that page at all.I have the box/button to activate Advance Call Forwarding, then beneath that is Selective Call Forwarding. There is nothing in between the two.

@MikeB39A​ when I try to click Advanced forwarding, there is an error message

@Bobb211

Thanks for reaching out I do apologize if  the options to change the number of rings is not listed when you log in. I'll be happy to assist you with getting the number of rings updated for you. go ahead and send me a direct message with your name and complete address to get started.  To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

Xfinity voice does not let me sign in

@user_4j2d91

Thanks for reaching out to us if you're having issues signing on to your account https://login.xfinity.com/login to go to your voice settings you'll probably want to go to the password reset option.

Xfinity needs to send a software update to fix this problem. I am having it to on my android. I went into the xfinity store and they did not know how to fix this. This is a serious problem to me. The first chance I get I am going to get rid of xfinity mobile if they cannot come up with a fix to this problem. No one wants to listen to 9 rings before the voicemail picks up.

Thank you for your feedback and for letting us know you've been impacted, user_0aphvn. This is not the experience we want and I appreciate you sharing that your device in Android. Can you walk me through the steps you're taking and where you're running into an issue? 

My Xfinity voicemail hasn't worked properly for months. I have an answering machine on my phone but if I am on my phone and a call comes in, it just keeps ringing. The Xfinity voicemail used to pick up the calls but no longer works. I am about to cancel my land line like I did my cable. I have spent many hours on line and on the phone when I am able to get through,but it is still not working.

@Liss60 thank you for using the Xfinity Community Forums page to reach out and send over that message. Were you able to modify the number of rings already?

Hello Xfinity support. This is user_xya84r, my understanding is that I can't actually send a direct message until I have been invited to do so. If you are able to tell me why I am not seeing any UI for the Advanced Call Forwarding, specifically the UI to change the number of rings, that would be super helpful. If not, I am hoping you will ask me to send a DM so I can get this issue resolved. Thank you.

Hello, @user_xya84r! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. In the future we ask that you please find the most appropriate public board for your question type and post it there. Creating your own post is the best way to get a response. Thanks! 

Hey @mSpot, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

We recommend reviewing our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.