The simplest way to add a user is by following the instructions for setting up a Viewer user account. If a password reset becomes necessary, the Primary user can reset a Viewer's password.
Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is also the first half of an @Comcast.net email address, but to use it you must first log in with the new ID and then visit https://connect.xfinity.com/ to activate it. While logged in you can, and should, add a recovery email and/or text enabled mobile phone number for use in password recovery.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
One problem, though, is Xfinity currently requires a mobile phone number and that mobile phone number can only be applied to ONE (1) user account; it cannot be used in two or more user accounts.. So if I want to create a second email account for myself I would need a separate mobile phone number.
When creating new users for your Xfinity account, this is generally meant to invite new users to your account as viewers or managers. It could be a security risk if the same phone number or email address was used on different/multiple user accounts as it would allow others to use your information to create user ID's.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@BruceW This was correct when posted, but Xfinity has suddenly cancelled the ability to create additional email accounts for the family!! I am angry. I paid for this and now I don't get it.
The way to create another email address is by creating a secondary user, this automatically creates an email address with that same name. Once you create the username you just need to click on the email Icon on the Xfinity.com home page and that will walk you through enabling your email associated with that username.
Below I included a great link that breaks down the process for setting up the additional user:
@XfinityThomasB Can I get further help! I login to xfinity as primary go to account and identity. I do not see Add someone... i do not see a list of current users.
Click the Account icon and then click Account and Identity.
Click Add someone new underneath the list of current users.
Note: If you don’t have other users on the account already, click Invite friends and family.
Select Manager, Member, or Viewer.
Enter the new user’s first and last name, mobile number, and email. Then click Send.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_gn61iu I myself have multiple user ids which feature a comcast.net email address, under my primary account. SSN should have nothing to do with it. Adding a new member does require a separate email address for 2-step authentication, but the ID you create will have a comcast.net address and mailbox associated to it. To try and put it clearer, it is not SIMPLY an email address, it is an identity that also features an email address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just went through trying to update my email account passwords and two-factor authentication info. To turn on two-factor authentication--essential now that comcast has demonstrated how insecure it is--each comcast.net email address (even for the same main account) needs its own unique cell phone number and its own unique recovery email address. Comcast two-factor security processes essentially assume that every email address is associate with a unique human being with their own cell phone and recovery email address.
I am leaving XFinity effective April 19 , I am switching to AT&T internet services and the first it mobile department causing problems with billing and choosing your own due date and making double payments if you do payments through automated payments and promises of changing their company policy wa not true and now billing for internet series is going up to 80 a month and since federal government program is going away in April to help customers with internet bill and a promise of refund on billing and major problems with Xfinity is there Xfinity assistance and when calling you cannot get out of automatic system unless you are saying you signing up for new service or disconnecting your service and that’s only way you can talk to real person in customer service and this experience has left a bad Taste in my mouth and I do not trust this company on meeting my needs for services and a lot broken promises and I hope this company improves on its communications with customers and I can not wait to get my final bill from Xfinity to be this bad experience in my past !
Greetings, @user_vsolq5! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you've had such a difficult time with these issues. This is definitely not the type of experience we want our customers to have. Please let us know if there is anything more we can do to make this right for you. Our amazing community is always available to help, 24 hours a day, 7 days a week.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Until today I have 3 comcast account. Starting today my 2 accounts were disabled and requiring new password. When I log in to my comcast account as a primary - it shows that account is no longer active.
Hey there, user_y9x6p2, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with troubleshooting your account. Has it been a long time since you signed in to the other Comcast accounts?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That just great that Comcast / Xfinity removed the ability to add the extra custom emails. This was a needed feature that was promoted when my account was first created YEARS ago. This should be AT LEAST grandfathered for long time customers.
That just great that Comcast / Xfinity removed the ability to add the extra custom emails. This was a needed feature that was promoted when my account was first created YEARS ago. This should be AT LEAST grandfathered for long time customers.
How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account
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Accepted Solution
BruceW
Gold Problem Solver
•
25.9K Messages
10 months ago
Also see https://forums.xfinity.com/conversations/my-account/answered-how-to-add-invite-manage-and-remove-users-on-your-xfinity-subscriber-account/602da482c5375f08cd7fd378. To create a new email address you have to create a new user ID. You can create a total of 7 userID's for each Comcast account number.
The simplest way to add a user is by following the instructions for setting up a Viewer user account. If a password reset becomes necessary, the Primary user can reset a Viewer's password.
Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is also the first half of an @Comcast.net email address, but to use it you must first log in with the new ID and then visit https://connect.xfinity.com/ to activate it. While logged in you can, and should, add a recovery email and/or text enabled mobile phone number for use in password recovery.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
3
XfinityThomasB
Official Employee
•
1.3K Messages
10 months ago
Hello user_gn61iu
The way to create another email address is by creating a secondary user, this automatically creates an email address with that same name. Once you create the username you just need to click on the email Icon on the Xfinity.com home page and that will walk you through enabling your email associated with that username.
Below I included a great link that breaks down the process for setting up the additional user:
https://www.xfinity.com/support/articles/primary-and-secondary-accounts
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0
EG
Expert
•
106.3K Messages
10 months ago
Concern moved here to the E-mail help section..
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ChrisEsq
Visitor
•
2 Messages
9 months ago
I just went through trying to update my email account passwords and two-factor authentication info. To turn on two-factor authentication--essential now that comcast has demonstrated how insecure it is--each comcast.net email address (even for the same main account) needs its own unique cell phone number and its own unique recovery email address. Comcast two-factor security processes essentially assume that every email address is associate with a unique human being with their own cell phone and recovery email address.
0
0
user_vsolq5
1 Message
6 months ago
I am leaving XFinity effective April 19 , I am switching to AT&T internet services and the first it mobile department causing problems with billing and choosing your own due date and making double payments if you do payments through automated payments and promises of changing their company policy wa not true and now billing for internet series is going up to 80 a month and since federal government program is going away in April to help customers with internet bill and a promise of refund on billing and major problems with Xfinity is there Xfinity assistance and when calling you cannot get out of automatic system unless you are saying you signing up for new service or disconnecting your service and that’s only way you can talk to real person in customer service and this experience has left a bad Taste in my mouth and I do not trust this company on meeting my needs for services and a lot broken promises and I hope this company improves on its communications with customers and I can not wait to get my final bill from Xfinity to be this bad experience in my past !
from Rod d Thompson
just my experience with xfinity !!!
3
0
user_emm1d9
1 Message
4 months ago
That just great that Comcast / Xfinity removed the ability to add the extra custom emails. This was a needed feature that was promoted when my account was first created YEARS ago. This should be AT LEAST grandfathered for long time customers.
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