U

Tuesday, December 5th, 2023 3:30 PM

Multiple Email Accounts

Can I have more than one email account? If so, how?  

Accepted Solution

Gold Problem Solver

 • 

25.5K Messages

5 months ago

Also see https://forums.xfinity.com/conversations/my-account/answered-how-to-add-invite-manage-and-remove-users-on-your-xfinity-subscriber-account/602da482c5375f08cd7fd378. To create a new email address you have to create a new user ID. You can create a total of 7 userID's for each Comcast account number. 

The simplest way to add a user is by following the instructions for setting up a Viewer user account. If a password reset becomes necessary, the Primary user can reset a Viewer's password.

Note that you need to log in with the Primary UserID to create a new user/email address.

The UserID you create is also the first half of an @Comcast.net email address, but to use it you must first log in with the new ID and then visit https://connect.xfinity.com/ to activate it. While logged in you can, and should, add a recovery email and/or text enabled mobile phone number for use in password recovery.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Visitor

 • 

1 Message

One problem, though, is Xfinity currently requires a mobile phone number and that mobile phone number can only be applied to ONE (1) user account; it cannot be used in two or more user accounts.. So if I want to create a second email account for myself I would need a separate mobile phone number.

Official Employee

 • 

1.1K Messages

@user_d3f27c

When creating new users for your Xfinity account, this is generally meant to invite new users to your account as viewers or managers. It could be a security risk if the same phone number or email address was used on different/multiple user accounts as it would allow others to use your information to create user ID's.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

986 Messages

5 months ago

Hello user_gn61iu

The way to create another email address is by creating a secondary user, this automatically creates an email address with that same name.  Once you create the username you just need to click on the email Icon on the Xfinity.com home page and that will walk you through enabling your email associated with that username. 

 

Below I included a great link that breaks down the process for setting up the additional user:

https://www.xfinity.com/support/articles/primary-and-secondary-accounts

3 Messages

@XfinityThomasB​ Can I get further help!  I login to xfinity as primary go to account and identity.  I do not see Add someone... i do not see a list of current users.

Official Employee

 • 

986 Messages

 

 

Always happy to help👍user_gn61iu

 

 

To add a new user, you can invite them by email or by text message in this case to create their own Xfinity account.

  1. Sign in to xfinity.com as the Primary user.
  2. Click the Account icon  and then click Account and Identity.
  3. Click Add someone new underneath the list of current users.
    Screenshot of the Add someone new option.

    • Note: If you don’t have other users on the account already, click Invite friends and family.
      Screenshot. Messaging: Invite friends and family with one click.

  4. Select ManagerMember, or Viewer.
    Select manager, member or viewer and see what they'll have access to.

  5. Enter the new user’s first and last name, mobile number, and email. Then click Send.
    Screenshot. Name, address and email fields to send an invite to the new user.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

I need the new email accounts to all be to the same person that being me. Same SSN. Same phone etc. the above does not work

Official Employee

 • 

608 Messages

@user_gn61iu I myself have multiple user ids which feature a comcast.net email address, under my primary account. SSN should have nothing to do with it. Adding a new member does require a separate email address for 2-step authentication, but the ID you create will have a comcast.net address and mailbox associated to it. To try and put it clearer, it is not SIMPLY an email address, it is an identity that also features an email address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

103.3K Messages

5 months ago

Concern moved here to the E-mail help section..

Visitor

 • 

2 Messages

4 months ago

I just went through trying to update my email account passwords and two-factor authentication info.  To turn on two-factor authentication--essential now that comcast has demonstrated how insecure it is--each comcast.net email address (even for the same main account) needs its own unique cell phone number and its own unique recovery email address.  Comcast two-factor security processes essentially assume that every email address is associate with a unique human being with their own cell phone and recovery email address. 

forum icon

New to the Community?

Start Here