ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

As an Xfinity customer, you can give others access to your account and allow them to do certain things, like paying bills, adding or canceling services, and using Xfinity apps. The account owner or Primary user decides who can access the account and what they can do. You can have up to seven users, including yourself, on an account. 

User roles defined

The account owner is the Primary user by default. The Primary user can then invite three types of Secondary users to the account:

• Managers — Have access to services, settings, and billing.
• Members — Have access to troubleshooting and Xfinity apps.
• Viewers — Have access to Xfinity apps.

For information about what each role can do, see the simplified user roles and permissions.

If you are the account owner but not the Primary user, have the Primary user transfer the Primary rights to you. This may involve the Primary user inviting you to the account by following the steps in the Add and invite users to your Xfinity account section.

Add and invite users to your Xfinity account

1. Sign in to xfinity.com.
2. Click the Account icon and then click Account and Identity.
3. Scroll to the Account Details section, click Invite Friends and Family to start adding users, or Add someone new to add more users.
4. Select Manager, Member, or Viewer and click Continue.
   • Review the section below to add a Viewer to your account.
     
     
     
     
5. Enter the new user’s first and last name, mobile number, and email. Then click Send.
   
   
   
   
6. You will see a confirmation message.
   
   
   
   
7. The new user will receive an email and text message invitation to join your account. 
8. Users need to create their Xfinity ID and password once they accept the invitation.
   • Note: If a Manager or Member does not accept the invitation within seven days, the Primary user must invite them again.

Add a Viewer

1. Enter the new user's first and last name and give them a username. Click Next.
   
   
   
   
2. Set their password. Click Add now.
   
   
   
   
3. You will see a confirmation screen and the Viewer can now access your account.

Change user roles

1. Sign in to xfinity.com as the Primary user.
2. Scroll to the Account Details section to see the users on the account.
3. Click the user you want to change.
   
   
   
   
4. Under the user Permissions section, click Change Permissions.
   
   
   
   
5. Choose the role you want the user to have, then click Confirm permissions.
6. When the role is successfully changed, you'll see a confirmation message.

Note: You can change a user’s voice permissions separately from their user role. On their user page, under the Allow Access to Voice Features section, click the button on the right to toggle the user’s voice permissions to ON or OFF.

Transfer Primary rights

Only a Primary user can transfer Primary user functions to an existing Secondary user. The original Primary user then becomes a Secondary user and will lose full access to the account. They will no longer be able to:

• Create and manage secondary accounts and users.
• Manage product features.
• View and pay bills (unless designated as a Manager by the new Primary user).
• Access online voicemail (if you have Xfinity Voice) until the new Primary user restores access.
• Manage and pay the bill associated with the Xfinity Mobile account (if subscribed).

Changing the Primary user role doesn't transfer financial responsibility or ownership of the account. To learn how to transfer ownership, see Change the ownership on an Xfinity account.

To transfer primary rights, you must:

1. Sign in to xfinity.com as the Primary user.
2. Click the Account icon  and then click Account and Identity.
3. Scroll to the Account Details section and select the user you want to make the Primary user.
4. Under the user Permissions, click Transfer Primary role.
   
   
   
   
5. On the Transfer Your Primary Rights page, click Set Primary to complete the process.
   
   
   
   
6. You'll see a confirmation screen.