connect.xfinity.com/appsuite/ redirects to my.xfinity.com/?cid=cust

Hi. I have a common issue where attempts to navigate to the email page within my.xifinity.com results in me getting redirected back to my.xfinity.com home page. There are many xfinity forum posts about this issue. Apparently the Advanced Support Team needs to look into it.

Many people have the same issue:

https://forums.xfinity.com/conversations/email/email-link-from-homepage-simply-redirects-back-to-homepage/60e8aa83f692cf395df8e43e

https://forums.xfinity.com/conversations/email/email-link-on-xfinity-home-page-redirects-back-to-home-page-cant-access-email/60ed96e688715379966e6ef5

https://forums.xfinity.com/conversations/email/email-link-from-homepage-simply-redirects-back-to-homepage/602db124c5375f08cd46a469

https://forums.xfinity.com/conversations/signin-and-account-management/email-inaccessible-redirects-to-homepage/6268d50536b3dc41e2a6ce12

When I click to access email, it goes to https://connect.xfinity.com/appsuite/ and starts to load, but then just goes to https://my.xfinity.com/?cid=cust which is the home page.

Responses

Accepted Solution

XfinityCSAEmail

Official Employee

•

1K Messages

2 years ago

Good afternoon,

I ran a email refresh on our end - let me know if you continue to have issues.

1

Again

Expert

•

31K Messages

2 years ago

@a3r32a4faw43a

Have you tried clearing your cache and cookies?

0

XfinityDemitrius

Official Employee

•

1.3K Messages

2 years ago

Hey @a3r32a4faw43a,

I am sorry to hear that you are experiencing issues accessing some of the web pages. As a first troubleshooting step, we will need you to restart the networking equipment such as the cable modem and any third-party router that you may have connected. Could you please power down the devices for 20-30 seconds, plug the modem in first until it is fully online, then plug in the router until it is fully online then test the connection to the web page? Please let us know at your next available convenience.

3

0

a3r32a4faw43a

Visitor

•

5 Messages

@XfinityDemitrius

I am sorry to hear that you are experiencing issues accessing some of the web pages.

Read my post again, SLOWLY. You missed a lot of detail and important information.

(edited)

2 years ago

0

XfinityThomasD

Official Employee

•

967 Messages

My apologies for the confusion. We can check the account for any user id disconnections and help to create a ticket for our backend team to correct any errors that may be coming through. Please send our team a direct message with your full name and full address to get started.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3OXv6oD
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

a3r32a4faw43a

Visitor

•

5 Messages

We can check the account for any user id disconnections

This statement tells me that you do not understand my original post. Please read the original post slowly.

I have already messaged Xfinity Support n July 31st 8pm PST. No response.

2 years ago

0

Email

a3r32a4faw43a

connect.xfinity.com/appsuite/ redirects to my.xfinity.com/?cid=cust

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