Email Inaccessible. Redirects to Homepage.

@XfinityDannyB​ When I am redirected to the homepage I show that I am still signed in and am at no point prompted to sign in. Is there something I should be doing when redirected to the homepage?

Thank you for letting me know. The Xfinity home page should have some icons along the top of the screen one of them that looks like an envelope that should take your email. 

You can also use the Xfinity Connect Website to access your mail directly. 

Clicking both that direct link, or the mail icon still ends up taking me to  https://my.xfinity.com/?cid=cust after a screen that says "Loading Xfinity Connect" located at https://connect.xfinity.com/appsuite/ . 

Gotcha! To confirm, is the email account you're attempting to access associated with a disconnected account, or a current active account?
If the service account has been disconnected, and the email account had not been accessed within 90 days of the disconnect, then the email account would no longer be available. 
However, if you DID access it within 90 days of the service disconnect, then of course, it would remain active, and you'd continue to have access to the email address as long as it was accessed at least once every 9 months.

https://comca.st/3viUJcS

I've included a helpful link for email access on disconnected account. 

At the same time, if this is an issue with an email address on a currently existing service account, please let us know to confirm so that we can dive in a bit further here!

The account is disconnected however it was accessed within 90 days of disconnect and has seen some use from time to time afterwards due to the amount of accounts associated with it, however I do not know for certain when the email was last accessed. If the account has been deactivated is there a way to reactivate it?