Email link from homepage simply redirects back to homepage

That is strange especially when it is working in the app and thank you for double checking. I'd like to take a look at the account to help find what is causing it. Can you send us a private message so I can better assist? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message.

@user_4203f0 I am having the identical problem. have tried different computers and phones with the same result. Everything worked yesterday but not today. I opened a trouble ticket but have not received an answer. 

I too am having the same problem.  This morning was ok.  Started earlier today.

Hi @user_b8071a, thank you for working hard to bring this to our attention. I can understand the frustration everyone is feeling, I am sorry this has been ongoing. We're aware of an issue and are working to fix it as soon as possible, however, we're unable to confirm a date of resolution at this time. I will keep an eye on the situation. Thanks for being a loyal Comcast customer. Your patience is greatly appreciated!   

Hi there!  Thanks so much for taking the time to reach out to Comcast here on out Community Forum to make us aware of this issue you are having.  We fully understand your frustration and are working currently to have this remedied as soon as possible.  This is being monitored and we will provide updates at the come.  If you should have any other issues please feel free to post and send us a private message any time.  

@user_4203f0 Please keep this thread up to date with what you're finding!!  I've got the same issue and have DM'd the support team without any response yet.  I'm unable to use another mail client because I can't get into my email settings to click the box that allows you to use 3rd party clients :-(

@user_4203f0  and @SanLeanbro  Can you both bring up incognito or private browser mode and go to xfinity.com and click the email icon? 

I was just able to log into webmail without private browser or incognito mode :-)

@ComcastGabriel  Success!  I was able to login today and view my email via a web browser (did not require incognito mode).  This was the first time this has worked in several weeks.  Thank you for resolving the issue - it appeared to require no changes on the user side. Pass on my thanks to the Advanced Repair Team!

@ComcastGabriel How do I indicate in the forum this issue has been resolved?

Hello user_0130a7, thank you for reaching out to us here for assistance. We are more than happy to help you with getting this error cleared up, to better assist you could you please send us a private message with your full name and street address? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityAmir Hi! I am trying to get this same issue fixed, I don't see any option to send you a message and I am trying to deal with this via chat.  

Okay, I could not find your name under Direct Messages but I messaged @XfinityGabrielS who seems to be familiar with this issue. Please let me know if you can help so I can access my old emails. 

So now I can access my email account area but all my old emails are gone, I had them saved in folders, is there any way to get old ones back?

Hey there, @foggyfroggy96. We can surely help with trying to get these old emails recovered. Please follow the directions listed below on how to send our team a DM. 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

@user_4203f0  @XfinityAmir @XfinityArmand @XfinityGabriel I am not sure where to send this Peer to Peer message and get my account fixed so I can access my email - any ideas?